Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMaguire Jackson made the process for looking at rental apartments in Jewellery Quarter so much easier. They were able to offer me a viewing at a short terms notice and made sure I was well informed about everything to do with the property. Yasmine continuously went above and beyond to answer all my questions and help me find quotes / more information if I ever needed anything. Such a pleasurable experience renting with them!
Gurdip · 18 September 2023
Agent replied · 11 November 2024
Dear Gurdip,
Thank you so much for your positive feedback and for taking the time to post this review. We're delighted to hear how pleased you are with the service you received from our team, especially Yasmine, during your apartment search in the Jewellery Quarter.
At Maguire Jackson, we strive to provide the best possible service, and it's always heartening to hear that we have been successful in our efforts. We always aim to accommodate our clients as best as possible and keep them informed about all the necessary details.
Your kind words have been passed on to Yasmine, who immensely appreciates your recognition. We hope we can continue delivering the same level of service for any future needs you may have.
Once again, thank you for choosing Maguire Jackson. We greatly appreciate your business and the trust you have placed in us.
Best Regards,
The Team at Maguire Jackson.
★★★★★ 1/5
FacebookMy rating is related to the check-out procedures that MJ put in place when I moved out from one of their property.
There is no communication between their staff members as they ask for an external company to do a kind of a snag list and then they take that list as the Bible, unless you provide proof that what's written in there is wrong, or at least, not caused by you. Moreover, they will stand by the landlord side in case of a dispute, even when you show evidence that something is wrong in their calculation.
On the first report, they want to keep more than £400 from my deposit to do maintenance jobs that the landlord was already aware of and refused to do during the last period of my tenancy (knowing that I was about - 6 months later - to move out). This was known by Polly, one of the staff who makes mid-term inspections, but she didn't tell anything to her colleague Penelope which, of course, charged me of the sum written above.
After showing her the evidence (email conversation with Polly in which was stated that the landlord "will make big works after you are out") the costs dropped to £200 which is still a price made up by errors.
Infact, I've been charged for removal costs of furniture that was already into the house since I moved in in 2015 and despite showing the inventory from 2015 they still think that I have to pay for this removal. Unbelivable!
The dispute is on going, as I've got evidence on my side. So please, be very careful. I'm not going to say that they are a bad letting agency as they have been helpful when jobs needed to be done, but for sure, they will stand by the landlord most of the time. So please KEEP EVERY DOCUMENTS OR PAPERWORK with you.
All that said, I appreciate the fact that they reply quite soon at your emails and they always smile via phone call or when you meet them at the office.
But....smiling is not always an assurance of great customer service.
Andrea · 22 October 2020
★★★★★ 5/5
GoogleA huge thank you to Michael in accounts who has been tremendous at always making sure my invoices are paid on time. He has worked tirelessly making sure that everything runs smoothly & regularly keeps in contact with me. Keep up the good workPositiveResponsiveness, Professionalism
Anna · 15 June 2021
Agent replied · 23 November 2024
Dear Anna,
Thank you so much for taking the time to leave us this excellent review. We are delighted to hear about your positive experience with our team, especially with Michael in Accounts. He is a great asset to our team, always ensuring the highest standards of service and professionalism.
We are glad his efforts have significantly impacted the management of your invoices and the maintenance of smooth communication. Your words will motivate him and our team to continue providing excellent service.
We appreciate your support and look forward to working with you. If you need further assistance, please don't hesitate to contact us.
Best Regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleI needed a property quickly to relocate a relative, and Yasmine from Maguire Jackson was so helpful. She helped me in every way and was so professional and responded to every query really quickly.
I cannot praise the service I have received enough. I will definitely use the company again.
Tracey · 8 November 2024
Agent replied · 11 November 2024
Dear Tracey,
Thank you so much for your kind words. We're delighted to hear about your positive experience with our team, especially with Yasmine. We strive to provide excellent service and are glad we could assist you with your urgent property needs.
Your feedback is incredibly valuable and will be shared with Yasmine and the rest of our team. We hope to continually exceed your expectations and look forward to serving you again in the future.
Thank you for choosing Maguire Jackson.
Kindest Regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleCan't fault Maguire Jackson, the staff are second to non. The service I receive from Urfan is impeccable and would highly recommend Maguire Jackson for all your Birmingham City Centre property needs. I find them to have some of the best properties in the best locations. Certainly was a great find 😁 …
Edlin · 16 June 2017
Agent replied · 23 November 2024
Dear Edlin,
Thank you so much for your excellent review. Your words truly humbled us, and we are delighted that our service exceeded your expectations. We aim to provide the best possible service to all our customers, and it is always rewarding to hear when we have succeeded.
Urfan will be incredibly pleased to hear your positive feedback. He is a valued team member who strives to deliver top-notch service to our clients.
We are pleased you are satisfied with our property portfolio and location choices. We continually strive to ensure we have a wide range of properties in Birmingham City Centre's best parts.
Once again, thank you for your high recommendation. It was a pleasure serving you, and we look forward to assisting you with your future property needs.
Best Regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleI recently moved in to my new apartment and Danielle from Maguire Jackson really helped me a lot in making sure the whole process goes smoothly. A big thank you to Danielle. ♥️PositiveResponsiveness, Quality, Professionalism
Shermin · 15 June 2022
Agent replied · 23 November 2024
Dear Shermin,
Thank you for taking the time to leave us such an excellent review. We are thrilled to hear that you had a positive moving experience and that Danielle was able to assist you in making the process smooth and stress-free.
At Maguire Jackson, we aim to provide the highest level of service to all our clients, and it's fantastic to hear that we were able to meet your expectations. Your kind words have been passed on to Danielle, who is delighted to hear of your satisfaction with her service.
Thank you again for choosing Maguire Jackson. We look forward to working with you again and wish you all the best in your new apartment.
Best regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleHad a really great experience with Maguire Jackson. I dealt with Danielle who did a fantastic job at keeping me updated with everything. No issues whatsoever, everything was seamless. Thanks for all of your help.
Natasha · 15 June 2022
Agent replied · 23 November 2024
Dear Natasha,
Thank you for taking the time to leave such a positive review about your experience with Maguire Jackson. We are delighted to hear that you had a great experience with us.
Our team always strives to provide seamless and efficient service to all of our clients, and it's lovely to know Danielle was able to keep you updated and make your experience positive. Your acknowledgement is an excellent source of motivation for our team.
Thank you once again for your kind words, and please do not hesitate to get in touch with us should you need further assistance in the future. We look forward to the opportunity to serve you again.
Best Regards,
The Team at Maguire Jackson
★★★★★ 4/5
GoogleMaguire Jackson were hassle free and I'd recommend them to others. In particular, Christopher Rogers was always professional, courteous, and polite.
Keiron · 18 September 2023
Agent replied · 11 November 2024
Dear Keiron,
Thank you for taking the time to leave such an excellent review. Our team here at Maguire Jackson is thrilled to hear such positive feedback, and we are proud of the high-quality service that Christopher Rogers provided to you.
We strive to ensure that our customers' experiences are hassle-free and that our professionalism and courtesy shine through in every interaction. It's fantastic to know that we could meet your expectations.
Your recommendation means a lot to us, and we look forward to providing the same level of service to your friends and loved ones.
Thank you once again for your kind words. If you ever need further assistance, please don't hesitate to contact us.
Best Regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleExcellent communication from you Gemma and good follow up., THANK YOU
Munachimso · 23 December 2025
Agent replied · 16 April 2026
Dear Munachimso,
Thank you for taking the time to leave a 5-star review. We’re really pleased to … More
★★★★★ 5/5
GoogleUrfan Hussain was extremely helpful, professional & knowledgeable when I looked at an investment building recently. Without question one of the best agents I have dealt with in the last 20 years.PositiveResponsiveness, Professionalism
David · 15 June 2022
Agent replied · 23 November 2024
Dear David,
Thank you for taking the time to leave such a glowing review. We are delighted you had a positive experience with our agent, Urfan Hussain. At Maguire Jackson, we strive to provide the highest level of service and expertise, and it's lovely to know that Urfan has helped to uphold this standard.
Your kind words have been conveyed to Urfan, who is equally thrilled. We value your feedback and appreciate your recognition of our professionalism and responsiveness.
We look forward to assisting you with any future property investments. Thank you again for choosing Maguire Jackson.
Best regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleGeorge Smith was a great help with renting and moving to a flat. He's a really pleasant and positive guy. Thank you!
Georgy · 15 June 2023
Agent replied · 23 November 2024
Dear Georgy,
Thank you for taking the time to leave us such an excellent review. We are thrilled to hear that George was able to assist you so effectively with your move. We endeavor to provide a positive and seamless experience to all our clients, and it's always rewarding to hear we've succeeded.
We appreciate your kind words about George and will pass on your feedback to him. At Maguire Jackson, we take pride in our team's professionalism and dedication.
Thank you once again for your kind words. We look forward to working with you again.
Best regards,
The Team at Maguire Jackson
★★★★★ 1/5
GoogleAn agent of maguire Jackson entered our flat for an inspection when we aren't renting from them and terrified myself and my flatmate who was alone at the time dealing with this person into thinking someone had the keys to our flat and there was a security issue until they admitted fault and apologised. I can appreciate mistakes are made at times but this mistake resulted in the illegal entry into our flat in a completely different building to the flat the agent was looking for which shows a degree of negligence on their part and to top it all off the manager my flatmate spoke to was highly rude and did not take our concerns seriously until they realised that they were at fault. We are also still waiting for the written apology we were promised.
Jacob · 15 June 2022
Agent replied · 23 November 2024
Dear Mr. Williams,
We sincerely apologise for the unfortunate incident and any distress it may have caused you and your flatmate. At Maguire Jackson, we understand the importance of privacy and security, and we deeply regret that this incident did not reflect our usual high service standards.
We conducted an internal investigation into the situation, revealing that it was a case of human error. Despite this, we fully acknowledge that the mistake was serious and take full responsibility for it. We understand how this could have been a very unsettling experience for you and your flatmate, and we sincerely apologise for this.
Once again, we apologise for the inconvenience caused, and we hope that this incident will not permanently tarnish your view of Maguire Jackson.
In the future, we are committed to ensuring that all our processes are strictly adhered to to prevent such a situation from happening again. We value all our clients and aim to provide the best service at all times.
Best regards,
The Team at Maguire Jackson
★★★★★ 1/5
GoogleWould give 0 stars if possible as their inventory clerk (Julie/ Jenny) who represents Maguire Jackson used the master key on her inspections but went to the wrong flat. I am a young woman who was by myself at the time and she used this to open my door into my flat (which is not managed by Maguire Jackson) and so there was no reason for her to gain entry into my property. At the time, I was shown no ID or business card and of course because she entered the wrong property (very illegally, might I add) we were obviously not noted that this was going to happen. Furthermore, if I was not in at the time, although this was a terrifying experience, she would have gone into and inspected my flat without my knowledge or consent. This of course was a very traumatic situation on my end, and to top it all off, I spoke to one of the managers Kate to find out why someone from Maguire Jackson had gained entry to my flat. I found that she was very rude and although got to the bottom of the issue, was very blunt, unapologetic and not very compassionate as used phrases such as ‘as I have already explained to you’. I was not very impressed with this treatment given the illegal experience that I had had with Maguire Jackson and she was only apologetic once it was proven that it was their fault some hours later. I have been waiting over 48 hours for a written statement from Kate, which I am yet to receive. I also hope for updates on what actions are being taken with the woman who illegally entered my flat.
Amie · 15 June 2022
Agent replied · 14 June 2024
Amie,
We are as horrified by this intrusion as you are, please accept our sincere apologies. We use an external specialist company to carry out our inspections, this is primarily for the tenants benefit as the report from an independent person is more readily accepted by both sides in case of dispute. We provided the contractor with all the necessary keys to the specific apartments, however for reasons unknown on this occasion, she collected a master key from the concierge who know her well, hence the reason she could open the door to your apartment. She was in fact instructed to visit the same number apartment in the adjacent tower. We have used this company for over ten years and this is the first time this has happened, I think it was therefore a matter of confusion with the similar addresses being so close together. We are taking this matter further internally and apologise once more for the intrusion. Please do contact me directly should you wish to discuss this further. Lisa Hunt, Director lisa@maguirejackson.com
Kind Regards
★★★★★ 5/5
GoogleIt’s the first time that we are renting though an agency, and our experience has well exceeded our expectations thanks to the outstanding work of Danielle. During our first viewing we already felt that the property she was showing us was *the* one (thanks to her enthusiasm and the kindness of the landlords), but her work and support throughout the whole (very smooth) process only further confirmed our choice! She was absolutely wonderful and professional, we particularly appreciated the speed and way of communication and the fact that she went above and beyond to make us feel comfortable and at ease. The agency has been overall very present and helpful especially in the first days, and I would recommend them to anyone seeking properties to rent in Birmingham.
Giulia · 15 June 2022
Agent replied · 23 November 2024
Dear Giulia,
Thank you for taking the time to share your positive experience with Maguire Jackson. We're thrilled to hear that Danielle and our team were able to provide you with such an exceptional rental experience. Our team strives to deliver a seamless and professional service to all our clients, and it's lovely to know that we met your expectations.
We appreciate your kind words about Danielle's enthusiasm, professionalism, and communication skills. Her commitment to going above and beyond is a shining example of the high standards we set for our service. We will certainly pass your compliments on to her.
We are delighted that you felt comfortable and at ease throughout the process as a team. It's fantastic to hear that our agency provided the necessary support in the early days of your rental journey.
Your recommendation means a lot to us and reaffirms the hard work we put into our service. Thank you for choosing Maguire Jackson. We look forward to serving any future property needs in Birmingham.
Kind Regards,
The Team at Maguire Jackson
★★★★★ 5/5
FacebookJust like Birmingham, I think Maguire Jackson is going through a lot of transformation and has a lot of potential to become excellent. Sure, landlords can make things take a long time to get sorted, but this agency was never short on care and attention towards us. Recently had our draughty windows fixed thanks to them and the professional contractors that Maguire Jackson trusts and we're very happy with the results. Shoutout to Susanne and the rest of the team for bringing a fresh air of positive change this new year. Cheers
Raúl · 11 January 2017
★★★★★ 5/5
FacebookWe bought and recently sold with Maguire Jackson and as sales agents found them to be excellent. There were quite a few legal snags during the process and if it hadn't been for Richard Jones, I think we would still be waiting to exchange! There's a lot more to being a sales agent than showing clients over properties, the most important part of the job is seeing the transaction through to conclusion. We've left Birmingham now, but if we ever go back, we'll certainly call on Maguire Jackson (no relation incidentally, this is a genuine review).
Jan · 10 January 2017
★★★★★ 5/5
GoogleFive Star service by Maguire Jackson, in particular Urfan Hussain, without whom I don't think that my purchase would have gone through in January.
Tha Maguire Jackson team certainly understand the Birmingham property market and helped me find the right flat (for me) in the Jewellery Quarter.
Berni · 16 June 2017
Agent replied · 23 November 2024
Dear Berni,
Thank you so much for taking the time to leave us this fantastic 5-star review. We are thrilled to hear that you had such a positive experience with our team, particularly Urfan Hussain. We pride ourselves on our expertise in the Birmingham property market and are delighted that we were able to assist you in finding the right flat in the Jewellery Quarter.
Hearing our valued clients appreciate our dedication and hard work is always encouraging. We will ensure that Urfan and the rest of the team hear your kind words.
Once again, thank you for choosing Maguire Jackson. We look forward to working with you again.
Best Regards,
The Team at Maguire Jackson.
★★★★★ 1/5
FacebookWould give 0 stars if possible as their inventory clerk (Julie/ Jenny) who represents Maguire Jackson used the master key on her inspections but went to the wrong flat. I am a young woman who was by myself at the time and she used this to open my door into my flat (which is not managed by Maguire Jackson) and so there was no reason for her to gain entry into my property. At the time, I was shown no ID or business card and of course because she entered the wrong property (very illegally, might I add) we were obviously not noted that this was going to happen. Furthermore, if I was not in at the time, although this was a terrifying experience, she would have gone into and inspected my flat without my knowledge or consent. This of course was a very traumatic situation on my end, and to top it all off, I spoke to one of the managers Kate to find out why someone from Maguire Jackson had gained entry to my flat. I found that she was very rude and although got to the bottom of the issue, was very blunt, unapologetic and not very compassionate as used phrases such as ‘as I have already explained to you’. I was not very impressed with this treatment given the illegal experience that I had had with Maguire Jackson and she was only apologetic once it was proven that it was their fault some hours later. I have been waiting over 48 hours for a written statement from Kate, which I am yet to receive. I also hope for updates on what actions are being taken with the woman who illegally entered my flat.
Amie · 2 April 2022
Agent replied · 22 June 2026
Amie,
We are as horrified by this intrusion as you are, please accept our sincere apologies. We use an external specialist company to carry out our inspections, this is primarily for the tenants benefit as the report from an independent person is more readily accepted by both sides in case of dispute. We provided the contractor with all the necessary keys to the specific apartments, however for reasons unknown on this occasion, she collected a master key from the concierge who know her well, hence the reason she could open the door to your apartment. She was in fact instructed to visit the same number apartment in the adjacent tower. We have used this company for over ten years and this is the first time this has happened, I think it was therefore a matter of confusion with the similar addresses being so close together. We are taking this matter further internally and apologise once more for the intrusion. Please do contact me directly should you wish to discuss this further. Lisa Hunt, Director lisa@maguirejackson.com
Kind Regards
★★★★★ 5/5
GoogleJust wanted to take a moment to thank Melissa Wilson for all her hard work helping me find an apartment to rent out. I know I’m a fussy tenant but you were always helpful, professional and understanding to my requirements.
Thanks again Melissa!
Jason · 16 June 2019
Agent replied · 23 November 2024
Dear Jason,
Thank you so much for taking the time to leave such a positive review. We're delighted to hear about your experience with our team member, Melissa. At Maguire Jackson, we strive to provide the highest level of service, and it's wonderful to hear that Melissa was able to assist you in a professional and understanding manner. Your feedback is greatly appreciated and will be shared with Melissa and our team.
We look forward to working with you again. Please do not hesitate to contact us if you have any further requirements or need assistance.
Best regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleI have had my property fully managed by Maguire Jackson for many years, and always been very happy with their style. Attentive to both landlords and tenants, and a good attention to detail and understanding of current legislation and landlords concerns. I predominatly deal with Siobhan, who is always quick to reply to my concerns and clearly has a very good rental property knowledge and understanding. I would definitely recommend them to other landlords.PositiveResponsiveness, Professionalism
Craig · 24 August 2022
Agent replied · 23 November 2024
Dear Craig,
Thank you for taking the time to share your positive experience with us and the community. We are thrilled to hear that you have been pleased with our property management services over the years. Your kind words about our attentiveness, attention to detail, and understanding of current legislation and landlords' concerns are genuinely appreciated.
We are particularly pleased to hear your positive feedback regarding Siobhan. We are lucky to have her as part of our team, and she exemplifies the knowledge and understanding we strive to provide all our clients.
It is our pleasure to continue working with you, and we sincerely thank you for recommending us to other landlords. Your support and kind words motivate us to continue delivering the best possible service.
Thank you once again for choosing Maguire Jackson.
Best Regards,
The Maguire Jackson Team
★★★★★ 5/5
GoogleWe were looking to rent our first flat and George has been super nice and helpful! Definitely recommend!
Charlie · 15 June 2023
Agent replied · 23 November 2024
Dear Charlie,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a great experience and that George was able to assist you effectively in your search for your first rental flat.
At Maguire Jackson, we value each customer and make it our top priority to provide the highest level of service. Your recommendation means a lot to us, and we look forward to serving you in the future.
Warm Regards,
The Team at Maguire Jackson
★★★★★ 1/5
GoogleI was planning to complete my move on August 16, but it was postponed first to August 23 and then again to August 28. Gemma told me she was unable to reach the landlord for 5 days until I went to their office myself, despite me clearly … More
Serhat · 24 August 2025
★★★★★ 5/5
GoogleGreat firm, very helpful. Joshua Laurence was extremely professional in his work. Would highly recommend!
F · 19 August 2023
Agent replied · 23 November 2024
Thank you for taking the time to leave us such an excellent review. We are thrilled that you had a positive experience with our team, especially with Joshua. Your recommendation means a lot to us.
At Maguire Jackson, we strive to provide the highest level of professionalism and service to our clients, and we are glad to know we hit the mark for you. We will pass along your kind words to Joshua, who will be delighted to read your feedback.
Thank you once again for your kind words and for choosing Maguire Jackson. We look forward to serving you again.
Best Regards,
The Team at Maguire Jackson.
★★★★★ 5/5
GoogleAfter a few minutes on their very impressive website I called the office and spoke to James. James was really helpful and answered all my queries relating to the Birmingham Rental Market. Thanks James!
Ollie · 15 June 2021
Agent replied · 23 November 2024
Dear Ollie,
Thank you for taking the time to leave us such a positive review. We are delighted to hear that you found our website impressive and that James was able to assist you with all your queries regarding the Birmingham rental market.
At Maguire Jackson, we pride ourselves on delivering excellent customer service and ensuring our clients have all the information they need to make informed decisions. Your feedback reaffirms the hard work we put in daily and is greatly appreciated by our team.
We look forward to assisting you further in your property journey. Thank you for choosing Maguire Jackson.
Best Regards,
The Team at Maguire Jackson
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