Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Maguire Jackson, and I must say, they exceeded my expectations in every way. The team is incredibly helpful and responsive, always ready to assist with any questions or concerns I had. Their professionalism and dedication to client satisfaction are truly commendable.
From the moment I reached out, I felt well taken care of. The staff were friendly and knowledgeable, making the entire process smooth and stress-free. Whether it was providing detailed information or offering valuable advice, they were consistently reliable and attentive.
I highly recommend Maguire Jackson to anyone in need of real estate services. Their commitment to excellence and customer service sets them apart. Thank you for a wonderful experience!
Reza · 10 June 2024
Agent replied · 23 August 2024
Dear Mr. Dehbandi,
Thank you for sharing your positive experience with our team. We are thrilled to hear that we exceeded your expectations and appreciate your kind words about our dedication to client satisfaction. We are committed to providing the highest level of service, and your feedback is invaluable in our pursuit of excellence.
The Maguire Jackson Team
★★★★★ 5/5
GoogleOur experience with Maguire Jackson has been brilliant. This has mostly been because of George, our lettings agent. He was friendly, polite, very professional and was extremely helpful in getting us into our flat as well as answering any and all questions we’ve had through our tenancy, despite no longer managing our flat. He’s a credit to the business and made moving into our flat stress-free, we would highly recommend him to anyone looking for a reliable and trustworthy letting agent. Many thanks George!
Ben · 15 June 2023
★★★★★ 1/5
GoogleIn short: Awful if you're a tenant.
If you want the longer version:
They present themselves as helpful and "always understanding" but in reality, nothing gets done. I lived in a property for almost 4 years and throughout my tenancy there was not one, but two leaks I had to deal with. Funny enough, one of them never got resolved till this day. Whilst I understand that not everything is in their hands, no one can tell me that an ongoing leak is unresolvable for 4 years- surely not.
Communication with them has been on and off depending on who the property manager was at the time. Some of them have been awful and would not respond to my emails unless I called them. One time, I even had to go to their office to get their attention about a problem in the flat.
Also, the flat was dirty when I moved in and the check-in report was very brief, so technically it wasn't wrong, so I signed it. In hindsight, I should've said something, but I didn't. Reminder for next time- do speak up!
Finally, and to top it all off, despite cleaning the flat to a much better standard than it was when I received it, they now decided to do a diligent inspection and produce an 80-page report (the one I initially got was 20) stating that the property wasn't cleaned to the expected standard (didn't even compare it to the check-in report like they should), and want to keep some of my deposit. How cute!
In conclusion, 0/10, wouldn't recommend.
Bianca · 4 August 2025
★★★★★ 5/5
GoogleWe had a great experience renting with Maguire Jackson. Saqib kept us updated all the way through the process, which was seamless. The inventory was really thorough which was great to see. Would definitely rent through this company again.
Jasmine · 17 December 2023
Agent replied · 11 November 2024
Dear Jasmine,
Thank you so much for your five-star review and for sharing your positive experience with Maguire Jackson. We are thrilled to hear that you found our rental process seamless and appreciated the thoroughness of our inventory.
We pride ourselves on providing outstanding customer service, and we're delighted to know that Saqib was able to keep you updated throughout the whole process, making it a smooth experience for you.
We appreciate your kind words and look forward to the opportunity to work with you again. Please do not hesitate to reach out if you ever need any assistance.
Best Regards,
The Team at Maguire Jackson
★★★★★ 1/5
Google⭐☆☆☆☆ Absolutely Awful Communication, Avoid This Company!
I honestly wouldn’t recommend this company to anyone. From start to finish, the experience was a complete mess. I called to arrange a viewing for an apartment …
Muhammad · 16 November 2025
Agent replied · 16 April 2026
Dear Muhammad,
Thank you for taking the time to share your feedback. We’re genuinely sorry to … More
★★★★★ 5/5
GoogleA big thanks to Urfan and particularly James, who really went out of their way to provide an excellent service in selling our property. Our transaction was pretty complex and James was really patient when I was calling him for updates 3 times per day!
I highly recommend the team. They are friendly and organised. One of the best agents I've come across. Would happily use them again.
Alex · 16 June 2019
Agent replied · 23 November 2024
Dear Alex,
Thank you for taking the time to leave such a positive review. We are delighted to hear about your experience with our team, especially with Urfan and James. We strive to provide our clients with the highest level of service, and it's lovely to hear that this was reflected in your experience.
We understand that selling a property can be complex and stressful, so we're glad James was able to provide you with the support and patience you needed. We take pride in our friendly and organised team and are thrilled to hear that we are one of the best agents you've encountered.
Thank you once again for your kind words and recommendation. We would be more than happy to assist you again in the future. Your satisfaction is our highest reward.
Best Regards,
The team at Maguire Jackson
★★★★★ 5/5
GoogleI recently rented a property with Maguire Jackson and James Nock has been absolutely amazing throughout the whole process. He's been extremely helpful, always available, answered all my questions and made me feel supported and reassured every step of the way. The property is lovely and every promise has been kept. Couldn't be happier! Thank you! 😊PositiveResponsiveness, Quality, Professionalism, Value
Siyana · 15 June 2021
Agent replied · 23 November 2024
Dear Siyana,
Thank you for leaving such a glowing review of your experience with Maguire Jackson, specifically, James Nock. We are thrilled to hear that James could guide you through the rental process seamlessly and that you felt supported and reassured every step of the way.
We take pride in providing a high level of service, and your feedback reassures us that we are achieving this standard. We are especially pleased to hear that you are happy with your property and that all promises have been kept.
Once again, thank you for your kind words. We look forward to continuing to provide you with the same professionalism, quality, responsiveness and value in the future.
Best wishes,
The Team at Maguire Jackson
★★★★★ 4/5
GoogleI am very pleased that I chose MJ to sell my property.They found a buyer in no time of its appearing on the market.Although, the sale process took longer than expected. Richard never gave up and was constantly in touch with my Solicitors. I am very pleased to say that the sale was completed yesterday. Many thanks to Richard and Lee for a very professional and pro active service.
Hari · 16 June 2017
Agent replied · 23 November 2024
Dear Hari,
Thank you so much for taking the time to leave this excellent review. We are delighted to hear about your positive experience with our team. At Maguire Jackson, we strive to provide top-notch service to every client, and we're glad to hear that we delivered that with your property sale.
We are particularly pleased that you appreciated Richard and Lee's efforts. They will be thrilled to hear your kind words. It's great to know that their dedication and professionalism significantly impacted your successful property sale.
We apologise if the process took a bit longer than expected. We are glad that we overcame these obstacles and achieved a successful outcome.
We would be more than happy to assist you with any future property sales or purchases. Please don't hesitate to let us know if there's anything else we can do for you.
Best regards,
The Team at Maguire Jackson.
★★★★★ 5/5
GoogleMy first visit, I love this shop, lots of different things. I love the art section, if you need paintings or some statues, mirrors there is a fair big selection. There is also a section for furniture, pet, electrical, clothes, stationary, curtains, kitchen, bike, camping, just shop wise 😁,not everything is cheap.... I can't wait to go back.
Valee · 15 June 2021
Agent replied · 23 November 2024
Dear Valee,
Thank you for this positive feedback, although we believe you may have left it for the incorrect business.
Regards
★★★★★ 5/5
GoogleExcellent agents available almost 24/7 and superb responsive , nothing is too much trouble and they treated all renting process with care and detail . Danielle is an exceptional agent and we are very grateful for your work
Przemek · 15 June 2023
Agent replied · 23 November 2024
Dear Przemek,
Thank you for taking the time to leave such an excellent review. We at Maguire Jackson genuinely appreciate your support and kind words.
It's heartening to hear of your positive experience with our team, and we are thrilled that you found our service to be excellent and responsive. We strive to be available and attentive to our clients, as we understand the importance of timely communication and detailed attention in the renting process.
Danielle is an exceptional member of our team, and we are fortunate to have her. We have passed on your gratitude to her, and she is very thankful for your recognition.
We value your feedback and are always here to assist with future property needs. Thank you for choosing Maguire Jackson, and we look forward to serving you again.
Best Regards,
The Team at Maguire Jackson.
★★★★★ 5/5
GoogleYasmin is been a sweetheart! And she helped me so much with my move ! And I’m enjoying my new place
Maria · 11 June 2024
Agent replied · 23 August 2024
Dear Maria,
Thank you so much for your wonderful review of your experience with Yasmin and Maguire Jackson. We are thrilled to hear that she was able to assist you with your move and that you are enjoying your new place. We appreciate your kind words and are happy to have helped make your transition smooth.
Best regards,
The Maguire Jackson Team
★★★★★ 5/5
GoogleDanielle is an incredible asset to Maguire Jackson.
We were struggling to fill properties during a testing time and her tenacious attitude was invaluable.
She is hard-working, great at communicating and just the nicest person to work with.
Thank you Danielle, we appreciate all you have done.
P · 15 June 2022
Agent replied · 23 November 2024
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Danielle. She is indeed a valued member of our team who consistently strives to deliver excellent service.
Your kind words about Danielle's hard work, communication skills, and pleasant nature are greatly appreciated. We are proud to have her on our team and are glad to hear that her efforts have positively impacted your experience.
We are grateful for your appreciation and will certainly pass on your compliments to Danielle. Thank you once again for your review. We look forward to assisting you further in the future.
Best Regards,
Team Maguire Jackson.
★★★★★ 1/5
GoogleI recently had the displeasure of dealing with this letting agency, and I feel compelled to share my experience. It was nothing short of a nightmare.
The agency started on the wrong foot by sending me incorrect details about a property I was interested in. When I reached out to question the discrepancies, I was met with a shocking level of disrespect. The agency's representatives treated me as if I were uneducated and incapable of understanding the situation. This level of condescension and rudeness is entirely unacceptable in a professional setting.
In any industry, a respectful and courteous approach to customer concerns should be the standard. Sadly, this letting agency not only failed to uphold these basic principles but also demonstrated a complete lack of professionalism. Their inability to correct the error promptly and courteously left me deeply dissatisfied.
My experience with this agency was marred by their glaring shortcomings in communication, respect, and customer service. I would strongly advise anyone considering their services to proceed with caution. There are undoubtedly more reliable and respectful agencies available that will treat customers with the respect they deserve.
Rahul · 18 October 2023
Agent replied · 14 June 2024
We are disappointed to read your comments. After speaking to our representatives, I would like to clarify a few points as to what happened on the day of your recent viewing.
After speaking to you on the phone, my colleague sent you a confirmation email on the 13th October confirming the full address of the property and the date and time of your appointment.
On the morning of your viewing, my colleague also called you to confirm the time of 12pm. A further email confirmation was then sent to you again at 9.52am detailing the full address.
You then called our office at 11.30 stating that you were outside the property whereby it was explained to you that our representative was on other appointment and would be with you at 12pm, the agreed time.
When my colleague arrived at the development to show you around, you were not there. She then called you and you advised you were at another development. She gave you directions to the correct address but you put the phone down on her. I note she called you five times after this but you either did not answer the call or put the phone down on her. After waiting for half an hour for you outside the development, she then had to move onto her next appointment, it being a busy Saturday.
Therefore, whilst I take your comments on board, I do not feel it was a lack of communication on our part that led the to the mix up.
If you would like to re book an appointment to view this or any other properties, we are marketing, then we would be delighted to help
Should you wish to discuss this further, please email Philip Jackson at philip@maguirejackson.com
★★★★★ 5/5
GoogleA very positive experience renting with Maguire Jackson- easy to get in touch with someone if there was an issue and they were quick to replace broken appliances. A positive experience at the end of the tenancy. Unlike a lot of agencies, they were very reasonable when it came to the deposit- no nonsense or quibbling. A professional and efficient service throughout.
Thomas · 28 September 2024
Agent replied · 11 November 2024
Dear Thomas Ellis,
Thank you for taking the time to share your positive experience with us. We at Maguire Jackson strive to provide the best service to our clients, and your feedback validates our efforts. We're incredibly pleased to hear that our team was able to address your concerns promptly and ensure a smooth rental experience for you.
We understand that renting can sometimes be a complex process, so we're glad we could make it simple and straightforward for you. We also aim to be transparent and fair when it comes to handling deposits, and it's fulfilling to hear that you appreciated this.
Thank you once again for your kind words and for choosing Maguire Jackson. We look forward to serving you again in the future.
Best regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleI have been with Maguire Jackson Estates for nearly 2 years now, as they are managing my 2 rental properties and they are doing fantastic job!
Especially many thanks goes to Kate Slater - senior property manager, with whom I’m in touch on a regular basis. She always reports, responds, and solves all issues efficiently, professionally and fast! My tenants are always renewing letting agreements, properties are being checked twice a year with full photographic reports and everything has been taken care in between. Can’t recommend highly enough real specialists in the property business for a stress free experience as a landlord.
I’m looking forward to continue my collaboration with Maguire Jackson on a long term basis.
Many thanks!
Jasmine KendallPositiveResponsiveness, Quality, Professionalism, Value
Jasmine · 24 August 2023
Agent replied · 23 November 2024
Dear Jasmine,
Thank you so much for taking the time to leave this exceptional review! We truly appreciate your trust in our team and your recognition of our commitment to providing professional, high-quality service.
We are thrilled to hear that our senior property manager, Kate Slater, has made your landlord experience stress-free and efficient. Your satisfaction is our top priority, and it's wonderful to know that our efforts to maintain regular communication, ensure swift problem resolution, and conduct thorough property checks have been successful.
We appreciate your continued trust in our ability to manage your properties and look forward to continuing our long-term collaboration. Please feel free to contact us anytime with any further questions or requirements.
Again, thank you for your valuable feedback and high recommendation. We are genuinely grateful for clients like you.
Best Wishes,
The Team at Maguire Jackson
★★★★★ 1/5
GoogleWe bought a house they had for sale. They did literally nothing but the listing and viewing.
Believe me, the sale would have fallen through if we hadn't swapped numbers with the seller.
Tom failed to pass on the electrical survey the sale hinged on despite being chased. This lead to a month of uncertainty believing communication had been made. We were left to cut the deal regarding remedial works directly.
They didn't even call our seller on the day of completion, waltzing off with their massive fee. Avoid!
Dean · 19 August 2023
Agent replied · 23 November 2024
Dear Dean,
We appreciate you taking the time to share your experience with us. At Maguire Jackson, we strive to provide our clients with the highest level of service, and we deeply regret to hear that your experience fell short of our standards. We understand the frustrations you experienced during your home-buying process and would like to extend our sincere apologies.
Your feedback regarding handling the electrical survey and communicating with your seller is extremely valuable. We take your comments very seriously and have addressed these issues with our team to ensure a similar situation does not happen.
Regarding the completion day, it is typically a standard procedure for us to contact sellers. We apologise if this did not happen in your case and we will investigate to find out why.
We are sorry that you felt our fee did not reflect the service provided. We assure you that we always aim to give value to the fees we charge, and we regret this was not your experience.
Again, we thank you for your feedback and apologise for any inconvenience you experienced. We hope to have the chance to serve you better in the future.
Best Regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleVery nice and efficient! Many thanks to Isabella!👍
Ken & May …
May · 26 September 2024
Agent replied · 11 November 2024
Dear Ken & May,
Thank you for taking the time to leave such a positive review. We are thrilled you had a wonderful experience with our team, especially with Isabella. At Maguire Jackson, we pride ourselves on providing efficient and friendly service to all our customers.
We will ensure to pass on your kind words to Isabella, who will undoubtedly be pleased to hear your feedback. Once again, thank you for your review, and please don't hesitate to reach out if you need further assistance.
Best Regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleDanielle was extremely professional and knowledgeable about the apartment. I was looking to move quickly and Danielle arranged a move within 2 weeks with a very smooth referencing process (when usually they are pretty painful!) and assisted me with any last minute questions!PositiveResponsiveness, Professionalism
Lauren · 15 June 2022
Agent replied · 23 November 2024
Dear Lauren,
Thank you so much for taking the time to leave us this fantastic review! We're thrilled you had a positive experience with our team member Danielle. Our mission at Maguire Jackson is to assist our clients as much as possible and make complex processes like moving seamless and stress-free.
We're glad to hear that Danielle expedited your move and ensured a smooth referencing process. We're also pleased to know that she answered your last-minute questions. Your satisfaction is our priority, and we are always here to help.
We hope you are settling in well in your new apartment, and we look forward to assisting you with any future property needs.
Best regards,
The Team at Maguire Jackson
★★★★★ 5/5
FacebookI can't recommend Maguire Jackson and Danielle.
I run my own estate in London and Danielle helped me with a client who had a property in Birmingham that I needed to rent out but not being local, I needed a good agent to work with and I found that in Danielle.
Danielle was on the ball every step of the way with the keys, the viewings, the tenants, the paperwork, everything.
I can't recommend Danielle and her team enough.
I look forward to working with her on many more projects in the future
Stephen
Stephen · 5 November 2021
★★★★★ 4/5
GoogleGreat experience I had, they professionally answered my questions, put me on their list for every viewing, emailed me every appointment and everything is going to be documented online. George helped me a lot, he is an expert, gentleman, and supportive. He is the one that you need.
I recommend this agency to my Iranian friends to follow up on their properties, I didn't manage to sign a contract here myself, but their response and follow-up is good, they also cover different levels of houses for rent.
Mehdi · 15 June 2023
Agent replied · 23 November 2024
Dear Mehdi,
Thank you for taking the time to share your positive experience at Maguire Jackson. We are delighted to hear that you felt supported throughout your journey with us and that our team, especially George, was able to assist you effectively and professionally.
Your feedback is extremely valuable to us as we strive to improve while maintaining high customer service. We are glad that you found our online documentation convenient and up to date.
We look forward to serving you again in the future, and please do not hesitate to contact us for any other real estate needs. Your satisfaction is our utmost priority.
Kind regards,
The Team at Maguire Jackson
★★★★★ 1/5
GoogleRented for over 3 years. When we moved in the property was full of rubbish and not in a safe liveable state. Had issues throughout the tenancy and they were slow to respond. They're now trying to claim back my full deposit for a bit of cleaning and some damage that was already there and some caused by their own contractors.
I would like to say some lovely people work here, who I'm sure don't agree with the company trying to claw back money from the less fortunate.
Adam · 15 June 2023
Agent replied · 23 November 2024
Dear Mr. Duggan,
We sincerely appreciate you taking the time to share your experience with us. We are sorry to hear about the issues you experienced during your tenancy period. Our clients must have a smooth and positive experience when they choose Maguire Jackson, and we seem to have fallen short in your case.
Regarding the property's initial state, we apologise if it did not meet your expectations. Our goal is to provide a clean and safe environment for all our tenants, and we regret that we did not meet this standard upon your move-in. We will further investigate this issue to ensure it does not happen again.
We regret the delay in responding to your reported issues. Our team strives to address all concerns as promptly as possible, and we are sorry for any inconvenience this may have caused.
Regarding the deposit concern, we assure you that our aim is not to withhold deposits unjustly. We follow a stringent process to assess any deductions necessary for cleaning or damage repair. If there's a misunderstanding or mistake, we will review the situation and make the necessary amendments.
We appreciate you recognising our staff and their dedication to service. We are committed to treating all our clients fairly and equitably.
Once again, thank you for your feedback. It helps us improve our services and better understand how to serve our clients.
Kind Regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleAs someone who has rented in numerous cities, I can honestly say that George from Maguire Jackson is the most professional estate agent I have ever encountered. From the moment I met him, he exuded an air of friendliness and trustworthiness that put me at ease. Admittedly, I was a bit wary of booking a flat viewing with an agent I had never heard of before, but the moment I met George, I knew I had made the right decision.
During my search for a flat in Birmingham, I viewed numerous properties, but every time I thought back to my interaction with George, I knew I wanted to rent from Maguire Jackson. It turned out to be the best decision I made this year. The team at Maguire Jackson communicated with me clearly and frequently throughout the entire process, going above and beyond to ensure that my move was as smooth as possible.
I must give credit to George in particular for his professionalism. He truly exceeded my expectations, and I believe he deserves a gold star from Maguire Jackson. Even the concierge had nothing but great things to say about him! Furthermore, Chris, who manages maintenance of the flat, is also exceptional. He promptly addresses any issues that arise and is always friendly in his correspondence.
Overall, I feel like Maguire Jackson is too good to be true. It's rare to come across an estate agent that genuinely cares about both tenants and landlords. I have complete faith in their abilities and would trust them with my future housing needs without hesitation.
Emiliana · 15 June 2023
Agent replied · 23 November 2024
Dear Emiliana,
Thank you for taking the time to share your positive experience with us. We are overjoyed to hear such high praise and are thrilled that you found our service to be exceptionally professional.
We are particularly pleased to hear about your interactions with George and Chris. George is a valued member of our team, and we are happy to know that his professionalism and friendliness helped make your property search and subsequent move a smooth one. We will certainly pass on your kind words to him.
Similarly, Chris's dedication to maintaining high standards for our properties is a vital part of our commitment to providing superior service to our clients, and we are glad to hear that he was able to help you with your maintenance needs promptly and effectively.
Your feedback is invaluable as we continuously strive to improve our services and client experience. We take pride in caring for our tenants and landlords, and it's incredibly encouraging to hear that you have recognised this.
Once again, thank you for your trust and confidence in us. We look forward to serving your future housing needs and ensuring that your experiences with Maguire Jackson continue to exceed your expectations.
Warm regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleVery supportive and great agent experience! Yasmine was very helpful throughout and did everything to make my transition easier and smoother.
Layan · 15 February 2024
Agent replied · 11 November 2024
Dear Layan,
We truly appreciate your kind words and positive feedback. We are delighted you had such a great experience with our agent, Yasmine. Our team at Maguire Jackson always strives to provide the best service to our clients and make their transition as smooth as possible.
Your feedback is precious to us, and it motivates us to continue improving our services. We look forward to assisting you in the future and hope to exceed your expectations once again.
Thank you for choosing Maguire Jackson!
Best Regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleVery please with the process, would definitely recommend Maguire Jackson to friends and family. …
Fawad · 16 January 2026
Agent replied · 16 April 2026
Dear Fawad,
Thank you very much for taking the time to leave such a positive review. We’re … More
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