Maguire Jackson Birmingham reviews

★★★★★ 5/5

Google

Nancy at McGuire Jackson was absolutely fantastic from day one. I called initially about one specific property, but she took the time to listen carefully to all my requirements and then went away and put together a brilliant list of lovely properties that perfectly matched what I was looking for. Most agents I spoke to in Birmingham just arrange a viewing for the one flat you rang about and never bother to highlight anything else from their portfolio. Nancy was completely different. She showed me the most properties of any agent I worked with and really tried to make the most of our time together. She kindly drove me around Birmingham in the company car, which I really appreciated because I don’t have a car. Other agents refused to do this, so I was left running around on buses and sweating between viewings. Nancy carefully planned the route and order of the properties so we could see everything efficiently. The quality of the properties McGuire Jackson have on their books really stood out. What made the biggest difference was how Nancy made me feel. She was super responsive, friendly and positive right from the start. She made me feel comfortable and welcome, and it honestly felt more like spending half a day looking at flats with a friend than dealing with a corporate agent. She never rushed me or put any pressure on me, even though I took up a lot of her time. She was genuinely passionate about her job and clearly cared about finding me the right place. She also gave me loads of invaluable advice and guidance about the Birmingham property market in general. Buying in a city you’ve never lived in is daunting, and Nancy helped me avoid some huge mistakes. She was always open to honest feedback on the properties and I never felt she was doing a hard sell. She just wanted to make sure I ended up with the right home for me. Even though she clearly has a very stressful and demanding schedule, she never showed any stress or pressure. She stayed relaxed and chilled the whole time, which put me completely at ease. I had a lot of terrible experiences with other agents in Birmingham, but Nancy was a real breath of fresh air. In a buyers’ market with thousands of very similar flats available, the whole experience matters just as much as the property itself. Most agents seem to treat customers like a number and think it doesn’t matter if they treat us poorly because another buyer will come along soon. Nancy went above and beyond and it was very much appreciated. Whilst I didn’t proceed with McGuire Jackson this time because I found my dream property elsewhere, I will definitely be back to Nancy and her agency for my next purchase and I will be recommending them to others. Please pass on my sincere thanks and appreciation to her.

Simon · 2 April 2026

★★★★★ 5/5

Google

As a tenant, I’ve had a really positive experience with Maguire Jackson. The team has been professional, responsive, and easy to deal with throughout. A special thank you to Gemma Green for her excellent support and service it’s genuinely appreciated!

Gautam · 26 March 2026

★★★★★ 5/5

Google

I recently started renting with Maguire Jackson and honestly from the beginning of viewing the property to the day I moved in Yasmine has gone beyond with helping through all process. She made the entire process incredibly smooth and stress-free. Yasmine was professional, attentive, and Communication was clear and timely. She made sure to answer all my questions, no matter how small, she guided me through every step of the rental process, from paperwork to move-in details, and ensured that everything was taken care of seamlessly.

Sain · 24 December 2024

★★★★★ 5/5

Google

I had the pleasure of working with Yasmine while searching for my new apartment, and I couldn’t have asked for a better experience. From the very start, Yasmine was professional, attentive, and genuinely committed to helping me find the perfect place. She made what could have been a stressful process incredibly smooth and hassle-free. What stood out most was her efficiency with paperwork. Yasmine guided me through every step, explaining things clearly and ensuring there were no delays. Her attention to detail and organization were remarkable, saving me both time and worry. If you’re looking for an estate agent who is reliable, supportive, and highly skilled, I highly recommend her.

Wiktoria · 2 December 2024

★★★★★ 1/5

Google

My experience with Maguire Jackson during my house move was extremely disappointing. The level of management, communication, and basic duty of care fell far below what any tenant should expect. I was pushed into accepting a property that was nowhere near ready to be lived in. When I received the keys, the flat was in a poor and unacceptable condition, mould, water ingress in the bedroom beside multiple other issues that should have been addressed long before a tenant was allowed to move in. The state of the property was, in my view, inhabitable, and it was clear that proper checks, questionable cleaning standards, and maintenance had not been carried out. Throughout the process, the agency’s handling of my concerns was equally poor. Communication was inconsistent, dismissive at times, and lacked any sense of responsibility or urgency. Instead of supporting me through what was already a stressful move, I felt pressured, and left to deal with problems that were entirely within their control. Although the situation was eventually resolved after exercising my right to unwind, no tenant should have to go through this. I am sharing this review so others are aware of the level of service I received and can make informed decisions before working with this agency. FAO Owner: Thank you for your response. However, I explicitly requested that my complaint be formally logged, reviewed by management, and that I be provided with a written outcome and details of any corrective actions to prevent the same from happening again. This was not done. When I followed up, I was provided with incorrect and misleading information, which further added to my concerns about how my complaint was handled. Given that I had already made multiple attempts to resolve this directly, it is now inappropriate to ask me to contact you again. The opportunity to address this properly was during the formal complaints process, which was not followed.

Ibtihal · 11 April 2026

★★★★★ 2/5

Google

UPDATE: I rented a flat through Maguire Jackson for two years, and my experience was disappointing due to ongoing miscommunication and a lack of transparency. From the start, I purchased a new mattress as the one provided was old and in poor condition, as noted in the inventory. Shortly after, a staff member named George emailed me, asking if I’d be willing to leave my mattress behind at the end of the tenancy. I replied that I’d consider negotiating at that time, but I never agreed to leave it. Before moving out, I contacted the agency to clarify the situation regarding the mattress and was told I could take it with me, as the landlords would be bringing their own. However, I was later informed via email that I would be charged for a new mattress, as the agency claimed I had agreed to leave mine. In the end, I had to go through the Deposit Protection Service (DPS) to reclaim my deposit due to this dispute. This experience highlighted poor communication and a lack of transparency from Maguire Jackson. I would advise prospective tenants to ensure all agreements are clearly documented in writing •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• Throughout this process, it became clear that key information was not forwarded to the landlords, and my responses were misrepresented. This miscommunication led to assumptions and agreements made without my knowledge or consent. I have been renting a property with Maguire Jackson for a year and I'm about to renew my contract for another one as I have been very pleased with their wonderful service and overall great team! Massive thanks to George for his support and help through the whole renting experience and how quick and communicative the process was! Also, Kate and Chris for their continues support regarding any flat enquiries.

Elli · 16 November 2024

★★★★★ 5/5

Google

Nancy Matthews was absolutely fantastic. She took the time to clearly demonstrate everything, explained the details thoroughly, and was extremely patient throughout the process. Nancy went above and beyond by printing all the necessary …

Mohammed · 16 February 2026

★★★★★ 5/5

Google

I have been renting with Maguire Jackson for the past six months and had a genuinely positive experience particularly working with Alison Day. She has been incredibly kind, understanding and responsive to my requests, always taking the time to listen and support me as a tenant. Alison has also been a great point of contact between myself and the landlord, making communication smooth and stress-free throughout my tenancy. I would highly recommend Maguire Jackson to anyone looking to rent and would like to sincerely thank the team for their professionalism and kindness.

Melanie · 16 February 2026

★★★★★ 5/5

Google

We’ve had a great experience with this agency throughout our rental process. Everything was smooth from start to finish, and we received clear guidance at every step. The team has been consistently helpful and professional, making the whole …

Pooja · 16 December 2025

★★★★★ 5/5

Google

I had the joy of working with Yasmine on finding a rental in Birmingham. I've rented in multiple major cities across the UK and Europe and Yasmine is by far the best agent I've ever had. She was proactive; always looking to help me beat the market and find the best place for me; never pushy; great company on flat visits; clearly communicated throughout the whole process, and made clear that the support wouldn't simply stop after securing the keys if I needed help. If you're lucky enough to get her as your agent, you're in luck. Many thanks again Yasmine, and to all the team at MJ.

Daniel · 24 June 2024

★★★★★ 5/5

Google

Very reliable and helpful, I've been renting through them for over 5 years and they are always quick to sort any problem. Special thanks to Alison for all her support this year!

Untangomas · 11 December 2025

★★★★★ 5/5

Google

I would like to strongly recommend Gemma Green for her outstanding support during our house-hunting process in Birmingham. She was extremely attentive and patient, answering all of our questions thoroughly from the viewing stage through to move-in. Her professionalism and dedication made the entire process smooth and stress-free. I would highly recommend her to anyone looking for a property in Birmingham. Thank you for providing such excellent service.

Yating · 26 October 2025

★★★★★ 5/5

Google

I have been renting out a property through Maguire Jackson for many years now. Whenever there have been issues raised by a tenant, or they needed to find a new tenant, the service has always been swift, courteous and professional. Over the past year, I have been been dealing with Danielle, Christopher and George in particular, and then Saqib Ali actually rang me personally within minutes, in reply to an email that I had just sent him. Prompt, professional, personal and efficient service indeed! Thank you to Saqib - and all the staff at Maguire Jackson!

Dexter · 15 February 2024

★★★★★ 5/5

Google

I had a great experience working with Gemma Green for my apartment shift. She was professional, responsive, and very helpful throughout the process. Everything went smoothly thanks to her support. Highly recommended!

Anam · 25 November 2025

★★★★★ 1/5

Google

Repeated GDPR breaches. I have requested removal from their mailing list multiple times. Staff members explicitly confirmed that my details had been removed, yet I continue to receive unsolicited marketing emails. This behaviour raises concerns about their data handling practices and whether they can be trusted to operate responsibly as an estate agent. I personally would not work with a business that appears willing to disregard UK data protection obligations.

Miriam · 16 February 2026

★★★★★ 5/5

Google

Gemma was if great assistance and the transition process was smooth, she us a good listener and always available to respond to any of customers needs, kudos

Isioma · 23 December 2025

★★★★★ 5/5

Google

Our experience with Maguire Jackson has been brilliant. This has mostly been because of George, our lettings agent. He was friendly, polite, very professional and was extremely helpful in getting us into our flat as well as answering any and all questions we’ve had through our tenancy, despite no longer managing our flat. He’s a credit to the business and made moving into our flat stress-free, we would highly recommend him to anyone looking for a reliable and trustworthy letting agent. Many thanks George!

Harry · 10 December 2023

★★★★★ 5/5

Google

Our experience with Maguire Jackson has been brilliant. This has mostly been because of George, our lettings agent. He was friendly, polite, very professional and was extremely helpful in getting us into our flat as well as answering any and all questions we’ve had through our tenancy, despite no longer managing our flat. He’s a credit to the business and made moving into our flat stress-free, we would highly recommend him to anyone looking for a reliable and trustworthy letting agent. Many thanks George!

Chris · 12 November 2023

★★★★★ 5/5

Google

Great service and replied fast to my emails. Laura was really friendly and attentive person.

Sofia · 16 February 2026

★★★★★ 5/5

Google

Just moved into our amazing new flat and wanted to pass on the good word about this agency, they've been more than helpful helping find the perfect place for us and a special shout out to Yasmine who was super friendly and made us feel at ease throughout the whole process, making sure we had everything we needed to settle in our new place asap! Would 100% choose this agency when we come to moving again!

Rebecca · 17 November 2023

★★★★★ 5/5

Google

Danielle Bishop is just amazing! Myself and my husband were looking for a flat and having no luck. Danielle went out of her way to help us until we eventually found the perfect place. She is patient, friendly and goes the extra mile. I would definately recommend Maguire Jackson as they actually care about your needs and strive to get you what you need. Massive thanks to Danielle we would not have found our home without her!

Rachel · 18 September 2023

★★★★★ 5/5

Google

I recently moved into Apartment 40 at Clive Hub, and I am so grateful for the help I received from Gemma Green. Gemma’s professionalism and dedication were outstanding; she ensured that all my questions and concerns were addressed promptly, which made the move incredibly comfortable. It’s clear she really cares about her tenants. Excellent service!!

Daphi · 2 April 2026

★★★★★ 5/5

Google

I rented a property with Maguire Jackson from 2021-2022 and I have to say that they were very professional and friendly from the start! They even left us a welcome box with some essentials and snacks when we moved in which was a very nice touch. The property we rented was great and the renting process was very smooth, I just received my deposit back in less than a week after moving out. All of the team were great, especially Kate who helped us with numerous tasks towards the end of the tenancy and always kept us updated with the process very quickly. I definitely recommend them as an estate agent, the best one I have used so far!

Ellie · 15 June 2023

★★★★★ 5/5

Google

It has been a lovely renting experience with Maguire Jackson! For someone relocating to the city, they made my experience so smooth and I felt really reassured with managing each step of the process. George is awesome at what he does, and I don't think I could have had such a great experience without him - he was so responsive throughout everything and kept clear communications on when I need to action anything. I would absolutely recommend Maguire Jackson if renting in Birmingham centre, its been possibly the best rental experience I've had in a long time!

Rebecca · 15 June 2023