Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAt a time when I was losing faith in my property hunt I had the pleasure of dealing with Yasmine at Maguire Jackson. They made the rental process so simple and kept me updated at every step. Highly recommend.
Mark · 17 December 2023
Agent replied · 11 November 2024
Dear Mr. Brennan,
Thank you for your kind words and for taking the time to share your positive experience with us. We are glad to hear that Yasmine and the team at Maguire Jackson were able to assist you and simplify the rental process. We understand how challenging a property hunt can be, and we're delighted that we could restore your faith in the process.
Your recommendation means a lot to us, and we look forward to serving you again. If you have any further questions, needs, or comments, please feel free to contact us.
Thank you once again for choosing Maguire Jackson.
Best Wishes,
The Team at Maguire Jackson
★★★★★ 1/5
GoogleI have lived in B’ham for 10 yrs, this is the worst agent I have ever seen, as being the a landlord, we have not received rent for 6 month in 2017, now AGAIN we have not received rent since last September, literally just after the complain we have raised in 2017. Wordless for this agent, no word can descricbe how frustrating it felt and how unprofessional they are.
Lu · 16 June 2018
Agent replied · 23 November 2024
Dear Lu xu,
We deeply regret hearing about your experience and sincerely apologise for any inconvenience. At Maguire Jackson, we take pride in our customer service, and it is of utmost importance to us that our clients are satisfied.
We understand how distressing it can be when expectations are not met, especially concerning your rental income. We assure you this is not the standard of service we aim to deliver.
Thank you for bringing this matter to our attention and giving us the opportunity to rectify the situation. We appreciate your patience and look forward to resolving this matter to your satisfaction.
Best Regards,
The Team at Maguire Jackson
★★★★★ 5/5
GooglePerfect service from start to finish - our particular agent was Danielle, faultless to say the least.
Our account manager is Nick, also faultless, emailed an issue, replied and planned resolve in less than 45mins. Maguire Jackson are top tier agents
Tim · 15 June 2023
Agent replied · 23 November 2024
Dear Tim,
Thank you for taking the time to leave such a glowing review. We are delighted to hear that you were satisfied with our service from start to finish. Danielle, Nick and the rest of the team strive to provide the highest level of service, and your feedback encourages us all.
We're pleased you found our response time and resolution process efficient. We aim to provide quick and effective solutions to any problems our clients face.
Your kind words remind us why we do what we do. We look forward to serving you again.
Best Regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleWe have dealt with Maguire Jackson multiple times over the last few years. Very straight forward company to work with. I like Phillips no nonsense approach. Friendly professional team in the office also. I’ve dealt with most agents now and in my view MJ are certainly up there with the best.
Haus · 15 June 2022
Agent replied · 23 November 2024
Thank you for taking the time to share your positive experience with us. We are delighted you have had satisfactory dealings with Maguire Jackson over the years. Our team always strives to provide a straightforward and professional service to all our clients, and it is lovely to know that we have achieved this with you.
We appreciate your kind words about Phillip and the rest of our team. We believe in a 'no nonsense' approach because we value transparency and efficiency in our operations.
Thank you once again for considering us among the best. Your feedback motivates us to continue improving our services and maintaining our high standards. If you need any further assistance, please do not hesitate to contact us.
Best Regards,
The Team at Maguire Jackson.
★★★★★ 5/5
GoogleMaguire Jackson helped us move stress free. Their replies between ourselves and the landlords were always in a timely manner. I couldn’t recommend them more!
DR1BBLE · 31 May 2024
Agent replied · 23 August 2024
Thank you so much for sharing your positive experience with the services provided by Maguire Jackson. We are thrilled to have helped make your moving process stress-free and appreciate your acknowledgement of our timely communication. We value your recommendation and look forward to serving you again in the future.
The Maguire Jackson Team
★★★★★ 5/5
GoogleI had a very good experience renting with Maguire Jackson, everything was thorough, professional and efficient. Also if we had any issues or concerns they were quick to respond and helpful. They were very friendly and approachable too.
Ellen · 19 August 2023
Agent replied · 23 November 2024
Dear Ellen Cole-Bailey,
Thank you so much for taking the time to leave us a 5-star review. We're delighted to hear about your positive experience with our team at Maguire Jackson. Your kind words about our thoroughness, professionalism, and efficiency are greatly appreciated and will be shared with the team.
We strive to be prompt and helpful in addressing our clients' issues or concerns, and it's wonderful to hear that we were able to meet your expectations. It's always our goal to provide friendly and approachable service.
Should you need any assistance in the future, please don't hesitate to contact us. We look forward to the opportunity to work with you again.
Best Wishes,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleMy experience so far with Maguire Jackson has been very good. I was offered a viewing the same day I asked about the property, which was with Yasmine, who has managed my move since the viewing. She has gotten prompt responses from the landlord on my behalf, and the agency have sent out people for maintenance concerns very promptly. Communication has been prompt and professional, but also friendly and approachable.
Rahul · 19 August 2023
★★★★★ 5/5
GoogleI don't do reviews, but after 17 years of using MJ, I have experienced excellent and friendly service. As I have entered my finally days in property letting I have upmost help from Courtney Ward. Whom I would highly recommend.
Jill · 15 June 2023
Agent replied · 23 November 2024
Dear Jill,
Thank you for taking the time to leave such a glowing review. We are thrilled you have had an excellent experience with us over the past 17 years. Your kind words mean great to the entire Maguire Jackson team.
We are particularly grateful for your acknowledgement of Courtney Ward. She exemplifies our commitment to providing exceptional service, and we are delighted to know she made your experience memorable. We will pass your praise onto her.
As you enter your final days in property letting, we want you to know that working with you has been a pleasure. We strive to create lasting relationships with our clients and sincerely appreciate your loyalty and trust in us throughout the years.
We wish you all the best in your future endeavours. Should you ever need our services again, please don't hesitate to reach out. Thank you once again for your high recommendation; it truly means the world to us.
Best Regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleTom worked with us for a whole year to help us to find our perfect home! He was patient, understanding and communicative. I can’t recommend him and the team enough!
Laura · 16 January 2024
Agent replied · 11 November 2024
Dear Laura,
Thank you so much for your kind words and for sharing your positive experience with Tom and our Maguire Jackson team. We pride ourselves on providing patient and understanding service, and we're overjoyed that you found your perfect home with us!
We greatly appreciate your recommendation, and it was a pleasure to work with you throughout your home-buying journey. Please do not hesitate to reach out should you need any further assistance, we're here to help!
Best wishes,
The Maguire Jackson Team
★★★★★ 5/5
GoogleGood communication, responded quickly to maintenance issues and helpful with a difficult landlord. Great team
Tracey · 26 October 2025
★★★★★ 1/5
GoogleAs others here have complained, the external company they use for inventory on checkout is ridiculous and ruined the whole rental experience for me.
Ben · 15 April 2024
Agent replied · 11 November 2024
Dear Ben,
Thank you for taking the time to share your feedback with us. We regret to hear about your dissatisfaction with the inventory company utilised. We know your rental experience is essential, and we sincerely apologise if it did not meet your expectations.
We are committed to improving our services based on customer feedback. We will review your concerns with the external company in question, as we always aim to work with partners who uphold the same high standards of service.
We value your business and would appreciate the opportunity to discuss your experience further and see how we can make things right. Please do not hesitate to contact us directly at our customer service line.
Thank you again for your feedback. We hope to have the chance to serve you better in the future.
Regards
The Team at Maguire Jackson
★★★★★ 5/5
GoogleMaguire Jackson were very helpful and professional. As young renters, we felt in safe hands and the process was very thorough. The team is very friendly and always happy to answer any questions we had. It was a hassle-free experience so I would definitely recommend them.PositiveProfessionalism
Bethany · 15 June 2022
Agent replied · 23 November 2024
Dear Bethany,
The entire Maguire Jackson team thanks you for taking the time to write such a positive and thoughtful review. We strive to provide a seamless rental experience to all our clients, and we are pleased to hear that you found our services helpful, professional, and thorough.
It is also heartwarming to know you felt safe and comfortable throughout the process. As a team, we believe in building strong relationships with our clients and your feedback confirms that we are heading in the right direction.
We appreciate your recommendation and look forward to serving you again. Please do not hesitate to contact us if you have any further questions or needs.
Best regards,
The Team at Maguire Jackson
★★★★★ 5/5
Google10/10 experience from Yasmine. From promptly securing us a rental property, to solving after-care issues with ease, the service has been seamless. Highly recommend!
Madi · 16 March 2024
Agent replied · 11 November 2024
Dear Madi,
Thank you so much for taking the time to share your positive experience with Maguire Jackson. We are delighted you rated your experience with Yasmine and our team as 10/10.
Our team strives to provide excellent, seamless service, and it's encouraging to see it reflected in your feedback. Yasmine is indeed a great asset to our team, and we will certainly pass on your kind words to her.
We are always here to assist you with any after-care issues, as we believe our service does not end when a deal is completed. Your recommendation is greatly appreciated and we look forward to serving you again.
Best regards,
The Team at Maguire Jackson.
★★★★★ 1/5
GoogleOpened one hour late. Director Philip promised to call us back 3 times. On the third one we just gave up. It is a shame, they had a few nice properties. Rented from someone else. Maybe they have enough customers :). Still not sure how an agency which takes thousands in fees can act this way, but oh well.
Andrey · 16 June 2018
Agent replied · 23 November 2024
Dear Andrey,
We appreciate your feedback and sincerely apologise for the inconvenience you've experienced. At Maguire Jackson, we strive to deliver exceptional service, and it is clear from your feedback that we fell short of this opportunity.
We want to extend our sincere apologies for the delay in opening our office and for the missed callbacks. This is not representative of our usual standard of service, and we are addressing the issues you've raised with the relevant teams to ensure such an occurrence is an exception and not the norm.
We are saddened to hear that we lost the opportunity to assist you with your rental needs, but we assure you that we value every customer and always aim to provide a professional and efficient service.
We hope that you will give us another opportunity to serve you better. If you would like to discuss this further, please contact me directly at your earliest convenience.
Thank you again for your feedback.
Best Regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleRecently purchased a property advertised by Maquire Jackson, George Street. Tom Cullinan provided an excellent professional service. All our requests were responded to promptly and nothing was too much trouble - thank you.
David · 15 June 2023
Agent replied · 23 November 2024
Dear David,
Thank you for taking the time to leave us a glowing review. We are thrilled to hear that you had a fantastic experience with Maguire Jackson and especially with Tom Cullinan. Our team is dedicated to providing high-quality, professional service and we're delighted to hear that Tom was able to assist you promptly with all your requests.
Your appreciation has been passed on to Tom and it will certainly serve as an encouragement to him and the rest of our team. We always strive to exceed our clients' expectations and it's wonderful to know we achieved that with you.
We hope to have the opportunity to assist you again in the future, whether you're looking to buy, sell, or rent a property. Thank you once again for choosing Maguire Jackson and for your wonderful review!
Best Wishes,
The Team at Maguire Jackson
★★★★★ 4/5
GoogleReasonable letting agents that don’t rip you off! Refreshing! Although can be slow to get things done.
George · 15 May 2024
Agent replied · 23 August 2024
Dear George,
Thank you for taking the time to leave a review. We are glad to hear that you find our agency reasonable and refreshing compared to others. We acknowledge your comment about our speed, and we will work to improve our responsiveness.
Best regards,
The Maguire Jackson Team
★★★★★ 1/5
GoogleThe worst agency I have experenced. We have reported that we have muiliple issues with our appartment and in 4 moths not a signle issue has been rsolved. Wouldn’t recomend!
Emmarall · 15 June 2023
Agent replied · 14 June 2024
We are disappointed to hear you are unhappy with our service. As you are aware we use external contractors to carry out our maintenance issues and unfortunately on this occasion, they let us both down. We have a new contractor on board who is attending your property today to rectify the incomplete works to date and any other outstanding issues
★★★★★ 5/5
FacebookWe have recently bought a flat in Birmingham
From the first interaction I had with Maguire Jackson, Richard Jones was very professional, efficient and excellent in communicating throughout the stages of the transaction. I would thoroughly Maguire Jackson's Sales department.
Alice · 10 January 2017
★★★★★ 5/5
FacebookI was relocating from London and needed to find a place urgently. The team were super helpful and efficient - always available on email and telephone.
Helped make moving apartments a breeze!
Thanks Melissa and team �
Matt · 31 October 2018
★★★★★ 1/5
GoogleAbysmal, maintenance issues can take over a full year for repair. Recieving an accurate response to any query can take months. But the rudeness is the worst, for people who make so much money by doing so little you'd hope they could at least be polite about it
Lord · 15 June 2020
Agent replied · 23 November 2024
Dear Lord Beniel,
We are sincerely sorry you had a less-than-satisfactory experience with us. At Maguire Jackson, we strive to provide professional and efficient service, and it appears that we did not meet those standards in your case.
We understand that maintenance issues can be frustrating, and we regret that it has taken an unacceptable amount of time to resolve your concerns. We are taking immediate steps to investigate and address the delay in communications and repairs you experienced.
The rudeness you encountered is completely unacceptable and not at all representative of the values we hold at Maguire Jackson. We want to extend our deepest apologies for any disrespect you felt during your interactions with our team. We will thoroughly review our customer service approach to ensure this does not happen again.
We genuinely value your feedback, as it helps us improve our service.
Thank you for bringing these matters to our attention and allowing us to rectify the situation.
Kind regards,
The Team at Maguire Jackson
★★★★★ 5/5
GoogleI have worked with Maguire Jackson over the last year as a landlord and I have found them professional, proactive and always willing to help. Thank you all at Maguire Jackson for your support over the last year.
Cristina Lavelle and Cherie Carroll
Cristina · 15 June 2021
Agent replied · 23 November 2024
Dear Cristina Lavelle and Cherie Carroll,
Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear about your positive experience with our team at Maguire Jackson.
Our team is always here to provide a professional service to our clients, and we are delighted to hear that we've achieved this with you. The satisfaction of our clients is our top priority, and we are very grateful for your trust in our services.
We look forward to continuing our successful relationship and providing you with the same level of professionalism and dedication in the future.
Thank you once again for your kind words.
Best Regards,
The Team at Maguire Jackson.
★★★★★ 5/5
GoogleMaguire Jackson sets the standard in punctual, attentive customer service. From start to finish their acute awareness and professionalism are second to none. *5 star experience, 5 star customer service, 5 star letting agency.* Thoroughly impressed with execution.PositiveResponsiveness, Quality, Professionalism
Antar · 15 June 2021
Agent replied · 23 November 2024
Dear Antar,
Thank you for taking the time to leave us such an excellent review. We are thrilled you had a 5-star experience with us at Maguire Jackson. It is our top priority to provide punctual, attentive, and professional service to all our clients, and we're delighted to know that we met your expectations.
Your kind words truly mean a lot to our team. Your feedback will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words, and we look forward to serving you again in the future.
Best Regards,
The Team at Maguire Jackson
★★★★★ 1/5
FacebookAppalling. Have to chase and chase to get anything sorted in the apartment. They don't reply to emails, they will happily email me when they want to put my rent up though.
Been living in a stinky apartment with water damage and mould for weeks now after a boiler leak, took them weeks to get the boiler fixed after multiple visits and calls. Always being told someone will call back but never does. I was told they would be making repairs once the boiler was sorted, that was about three weeks ago and I haven't heard a thing.
Today they email me saying they want to put my rent up, what an absolute joke! No word on the repairs though....
Ollie · 10 October 2016
★★★★★ 5/5
GoogleDealing with Maguire Jackson and particularly with Danielle Biishop for getiing my new apartement was a great experience. Highly recommended agency.
Adrian · 15 June 2023
Agent replied · 23 November 2024
Dear Adrian,
Thank you for sharing your positive experience with us. We are thrilled to hear that you had a great experience with our team, particularly Danielle. At Maguire Jackson, we strive to provide our clients with the highest level of service, and we're delighted to know we hit the mark for you.
We appreciate your recommendation and look forward to assisting you with future property needs. Enjoy your new apartment!
Best Regards,
The Team at Maguire Jackson
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