Hunters Sutton Coldfield reviews in Birmingham

★★★★★ 1/5

Trustpilot

Do not use for rentals

Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.

Lizzy · 13 January 2023

★★★★★ 1/5

Trustpilot

I would never ever used this Company…

I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!

Stephen · 28 October 2025

★★★★★ 5/5

Trustpilot

Professional Friendly service

Having sold several properties in the past, the service I have received from Emma Bell in Annan Dumfries and Galloway has been exceptional. With her 20 years experience in marketing properties, I found her advice and professionalism second to none.Very friendly, fully informed and as passionate as I am about my property.Her examples of similar properties was really helpful.

Customer · 8 May 2024

★★★★★ 5/5

Google

I was buying a property with Hunters and everything went smooth from their end. They were easy to approach and helped me a lot with communication with the client. I want personally say thank you Carly for piloting my case personally. Carly helped with communicating with the client and their end solicitors, as at some point it was really needed. I cannot imagine this process to finish without Carly dedication. She took it very personally and Hunters are very lucky to have her in the team. Also, Hunters were easy approachable with handling this sales process. Anytime I wanted to see the property, they managed to set this up with the client. They had a good level of knowledge about the property and if they're unable to answer on viewing, they responded to me quickly either by email or phone. Thank you Hunters for a little present when handling the keys ;)PositiveResponsiveness, Quality, Professionalism

Marcin · 26 October 2022

★★★★★ 4/5

Trustpilot

Hunters Estate - Demi May

Demi May was my first point of contact who communicated effectively and efficiently between me, the buyer, and the seller. Demi was amiable, astute listener and professional in the way she facilitated the next steps of the purchasing process. Her effective communication skills enabled me to secure multiple viewings with ease. I would strongly recommend Demi May to any company who is looking to appoint someone reliable, kind and proactive. Indi

Indi · 15 July 2023

★★★★★ 1/5

Trustpilot

Just shocked at how I have been treated...

Quite possibly the worst estate agents I have had the displeasure of dealing with. Took them 3 weeks to acknowledge that I was looking to rent, then after 2 viewings they didn't even tell me the landlord had decided to not rent the flats anymore. To add insult to injury they didn't even cross sell to show me other properties they have. I would like to say I am shocked but I am not. I will never use them ever... EVER!

Derek · 22 May 2025

★★★★★ 1/5

Trustpilot

Tried to use twice but no one every rings back

Tried twice but no one every rings back.or follows up on enquiries. Once to rent a house and once to sell - 12 months apart.

AB · 4 September 2026

★★★★★ 5/5

Trustpilot

I had an outstanding experience working…

I had an outstanding experience working with Gary as my estate agent. From the very beginning, he was professional, approachable, and incredibly knowledgeable about the market. He took the time to understand my needs and guided me through every step of the process with clarity and patience.

Janet · 26 March 2026

★★★★★ 5/5

Trustpilot

The Amazing Sandra

I had a viewing in windmill road gillingham on saturday I was early for my appointment and greeted by sandra. I have had lots of viewings with other estate agents recently but sandra was def the best. Her professionalism was amazing she was very honest which is rare for most estate agents :) and she knew everything about each room before we stepped in it. Sandra's knowledge of the area was great regarding parking near by facilities. Clearly she did her research before the viewing. I feel she is a real credit to the company and everybody should learn from her how to conduct a viewing in a professional way. She should be the face of customer experience for the whole industry not just hunters. I understand this is a sales environment and results won't always reflect how good or valuable a person is but hunters def should invest in this one for long term as the old saying goes people buy from people. Thank you so much Sandra :)

Arshad · 2 August 2022

★★★★★ 5/5

Trustpilot

My brother and I contacted Hunters…

My brother and I contacted Hunters recently in relation to a 6 bedroom detached house with extensive parking & gardens in Buntingford Hertfordshire. We arranged an appointment with their employee Laura. My brother and I were so impressed by Laura from our first meeting in relation to her knowledge of lettings. She proved herself to be highly efficient and courteous during the following week and arranged all the certification, photos & floor plans for the letting with the individual contractors and in addition to providing us with beautiful Client brochures posted it on Rightmove within a very short time scale. I would highly recommend Laura and Hunters.

Cancer · 26 July 2022

★★★★★ 5/5

Google

Sharon and her team who deal with rental properties are fantastic. Very professional, efficient, helpful and friendly too. Sharon has so much knowledge and expertise, she ensured that the rental process went smoothly. Sharon is always available to answer my questions, nothing is too much trouble. I have no hesitation in recommending them.PositiveProfessionalism

PHILIP · 26 October 2021

★★★★★ 5/5

Trustpilot

I recently sold 3 houses with Hunters…

I recently sold 3 houses with Hunters in Gateshead and I have to say Hunters did a job a great job for me. A couple of the sales were not straight forward but they managed to get the sales over the line and and showed great worth ethic and professionalism. Rob is always on the other side of the phone going the extra mile to help out. They also managed my rentals and did an amazing job finding me great tenants. I have no doubt in recommending their services to anyone looking to buy sell or rent property in Gateshead and around. Anthony Jowers

Anthony · 24 May 2022

★★★★★ 1/5

Trustpilot

Viewed a rental property

Viewed a rental property. I wanted to proceed but then told they wanted to collect more interest and no communication whatsoever.

Darren · 14 September 2026

★★★★★ 5/5

Google

Thank you to Sharon and Alison! Sharon used her vast knowledge and experience to successfully find a tenant for my house. Sharon made me feel at ease throughout the whole process with her quick communication, professionalism and advice whilst explaining every step of the process. I feel confident knowing my property is in safe hands with Sharon and the team at Hunters. Definitely recommend!

Charlotte · 26 October 2023

★★★★★ 1/5

Trustpilot

I would give zero it i could

I would give zero it i could. In disrepair for two years. Dont know were to start. Electics, mould, guttering, blocked toilets, firealarms. Dog poo on the floor when moving in. Overgrown ivy on the walls etc etc. im begging you dont rent from them. Fail to attend apointments etc

Jennifer · 10 February 2026

★★★★★ 5/5

Google

Carly at Hunters acted on behalf of the sellers of the house we were purchasing. Communication was excellent from the moment we viewed the property with her. She was professional, responsive and proactive through the entire purchase process. Thank you Carly!PositiveResponsiveness, Quality, Professionalism

K · 26 October 2022

★★★★★ 5/5

Trustpilot

I would highly recommend this Estate…

I would highly recommend this Estate Agent who helped us sell our flat. We all knew how difficult and hard to sell a flat now adays, let alone is a high rise building. I would personally recommend Jabjeet one of the estate agent who assist us sell our flat. who is a very professional, responsive and attentive to details. His skills and hard working & enthusiastic attitude helped us find a buyer and deliver what we are expecting and more. I highly recommend him as a Estate Agent who is focus to meet the clients expectations and within the time frame deadline. He is driven and passionate to his profession. And what we like about him is he communicate and respond to us asap, He guide us along the way of the process of selling our property. Thank you Hunter Agent for your support through out the process. And thanks for sending us Jabjeet as our Agent, he is truly a great asset to your company. We are super happy with his service.Mr & Mrs. Reyes & Family

Belinda · 19 February 2022

★★★★★ 5/5

Google

The lettings team at Hunter office in Sutton is so professional. From start to finish, they handled everything with precision and care, ensuring that every aspect of the process was seamless and stress-free. Their commitment to timeliness is truly commendable. Special mention to the team Ms. Alison Turner and Ms. Sharon McEvoy.

Tom · 28 May 2024

★★★★★ 1/5

Trustpilot

Not professional

What to say, utterly unprofessional estate agent. Some properties are for sale in ivyhouse road that we like to view, seen it in Zoopla. And was told that property is sold couple of weeks ago, off hand. I am sure as an agent they have access to the account and very easy to put it STC, rather than making people running around.

Ibnul · 30 October 2023

★★★★★ 5/5

Trustpilot

Fantastic efficient friendly service

I have just recently moved out of a property that Hunters in Baldock were managing I can’t believe in the difficult times with the pandemic how absolutely professional and efficient they have been. Both Claire and Chloe were brilliant. Supported me through the exit all the way, made sure the deposit was quickly paid back quickly and fairly, at no point did I feel money was being held unnecessarily.I would definitely recommend them to anyone thinking of letting their home

Lorraine · 19 January 2022

★★★★★ 5/5

Google

Letting go of my property felt a bit like handing over my firstborn to a babysitter, but thank goodness I found Sharon McEvoy and the fabulous team at Hunters Sutton Coldfield. Sharon’s warm and professional approach put me at ease. She took the time, without any rush to carefully explain why Hunters would be the right choice for me. Admittedly, I had already seen another estate agent before meeting Sharon, so I knew this was going to be a challenge. However, Sharon’s easy-going nature, combined with her knowledge and professionalism, made my decision simple. Our conversations were light-hearted, filled with laughter, yet she remained focused and reassuring throughout. I also had the pleasure of speaking with Alison Turner over the phone a few times and another lady (I’m sorry I don’t remember her name - apologies) on the phone occasions. Although I didn’t meet them in person, their cheerful and helpful manner was a delight every time. Being passionate about customer service myself, I can confidently say that the team at Hunters embodies everything you could hope for such as, friendliness, efficiency, prompt email responses, and a genuine dedication to finding the right tenants for my much-loved property. Choosing Hunters was undoubtedly the right decision, and I highly recommend them to anyone looking for an agent who will truly look after you, whether you’re letting a property or searching for your new home. Alessandro

Alessandro · 11 March 2025

★★★★★ 5/5

Trustpilot

Amazing - Wembley Park branch (Agent Sam)

My experience with this letting agent is absolutely amazing. Dealt with the Wembley branch. The agent who helped me was Sam! He was a life-saver in my long search for a place to live. He was understanding, professional, helpful and friendly. He found me a place within a few hours!!! He truly knows what he is doing!!! Also a big thank you to Francis who took my initial call and all my details and was so lovely on the phone. RH

Raghida · 3 December 2021

★★★★★ 5/5

Trustpilot

Hunters to the Rescue

Had lot of issues with other estate agents but Michael Warren and Hunters came to my rescue. Grade A service highly recommended.

Ashley · 13 August 2026

★★★★★ 5/5

Google

Fantastic team. Great to respond and supportive throughout the process. Kimberly, Faye and the team were on the ball, notes were kept on any communications and updates provided regularly. One of the most impressive thing about Hunters was the times they were responding to emails and messages, on Sundays and evenings. I know that this kind of service is not available from other agents and really helps to aliviate some of the stress that always occurs during the process. They were also the safest by far when coming to value the house. Great covid process in place. Brief viewing of property with PPE, not touching items and then excellent follow up after. Thank you ladies, I will definitely be recommending you!!

Amy · 26 October 2021