Hunters Sutton Coldfield reviews

★★★★★ 5/5

Trustpilot

Excellent experience with Hunters

We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.

Joe · 8 June 2026

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Google

I am so grateful to Alison and Sharon at (Hunters Estate & Letting Agents Sutton) for all their support in helping me find my new home. After such a long time searching, they were patient, understanding, and went above and beyond to make the process smooth and stress-free. They were always quick to answer my questions and guided me through every step. Thanks to their hard work, I finally have a place I can call home. I would highly recommend Alison, Sharon and the team at Hunters to anyone looking for housing- their service is excellent and truly caring.

Wifag · 12 October 2025

★★★★★ 5/5

Google

We’ve had an absolutely outstanding experience working with Alison and Sharon at Hunters over the past year. They have both been incredibly proactive, professional, and a true pleasure to deal with. From the start, they demonstrated a deep understanding of our needs and consistently went above and beyond to ensure everything went smoothly. Thanks to their dedication and support, we’ve successfully let two properties with Hunters, most recently going ahead entirely on trust because of the consistently excellent service we received the first time around. Despite a particularly tricky and challenging situation on our side during the second letting, Alison and Sharon handled everything with efficiency, empathy, and a can-do attitude. They coordinated seamlessly with the landlord and ensured we secured the property in a very short time. It’s rare to find such committed professionals who genuinely care about their clients. We highly recommend Alison, Sharon, and the team at Hunters to anyone looking for reliable, knowledgeable, and supportive letting agents. Thank you both for making the entire process so smooth!

Jayant · 12 October 2025

★★★★★ 5/5

Trustpilot

Hunters Letting Sutton Coldfield

Hunters Letting Sutton Coldfield have let my property for several years now. They have found excellent tenants that have been right for the property. I like their approach to communication and work. They have always been professional and efficient when dealing with me and finding new tenants. They are straight to the point and quick on the work in hand. The team are easy to communicate with and Sharon is exceptional. I have used several letting agents over the years and Sharon and her team are easily the best. I can not praise them enough.

Julie · 10 October 2025

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.

Barbara · 1 June 2026

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 1/5

Trustpilot

Placed an offer of the full asking…

Placed an offer of the full asking price on a property in Sutton Coldfield. It was a one bedroom 1st floor flat in Wylde Green and I fell in love with it. The Agent said she had already had an offer in the morning. Despite the property being on the market for several weeks. She indicated that my offer was higher and she would put it to the vendor. Later that day she came back to me to say that the vendor had accepted the lower offer as the vendor stated that the buyer that visited in the morning of the same day was paying cash and that the vendor felt it was a more reliable offer as one sale had already fell through. I offered to take the full asking price around to the local branch in cash and asked if that would prove to the vendor that I was an honorable buyer. No reply from Hunters. Therefore this furthers my reluctance to use any of the “reputable” estate agents to ever sell any of my properties. Absolutely disgusting. I put my money where my mouth is and it was ignored. Don’t touch them if you’re a vendor !!!! You might get less than you expected for your property. I sometimes think it’s the estate agent who decides who’s buying the property and not the vendor.

John · 11 May 2026

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 1/5

Trustpilot

"Avoid Hunters Property Management

"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.

Onkar · 19 November 2024

★★★★★ 5/5

Google

From the very start of my enquiry to the last little details, Hunters have been transparent, honest, true to their word, communicative, approachable and personable. Any enquiry I had was answered promptly and with confidence. Sharon initially dealt with my very first enquiry and discussed every last detail - what was expected of me as a landlord being my first time in this position, and what was expected of them as agents, nothing was ever pushed on to me, no sales tactics, just the facts and then it was my choice. Following on, Lucy was my agent and nothing was ever too much to ask from her. She was friendly, professional and available. She gave me confidence in the tennants selection process and facilitated this fantastically ensuring that my choice was promoted. The whole process couldn't have gone smoother. 5 star treatment, it would be difficult to go with anyone else from here on.

Caro · 26 October 2022

★★★★★ 5/5

Google

Don't think, do it! 5/5 from the very first contact! Before leaving a comment, I believe it's important to provide a brief and personal background first. I am a Landlord based outside of the UK and coming off another agency that provided extremely poor and dishonest service, so one can imagine the hesitation to go through what may be another wild rollercoaster. Throw in the added complexity of the paperwork with taxes and the lack of visibility on executing many and multiple tasks that would require one's physical presence whilst being abroad. The team at Hunters literally embodied my personal traits on dealing with various tasks and filled that massive gap which requires a lot of trust between multiple parties. I specifically dealt with Sharon & Lucy (I am sure there's more people involved) and as a collective, they were extremely professional and were more than willing to listen to any queries I may have and reassured me of potential outcomes by being transparent and highly communicative with their actions. Not only are they professional but they genuinely care for your home as if it were to be their own and even perform tasks that are outside of the norm, giving the true practice to the phrase: "Going above and beyond!" With Hunters, numbers does not feel like the main objective, but rather the quality and when that is prioritised, the outcome is phenomenal. Thank you to the team at Hunters for everything that you've done so far. I look forward to what else the future may bring.

Rafael · 26 October 2022

★★★★★ 5/5

Google

Cannot thank Hunters enough for everything they did with the sale of our house. From the second David came to do our valuation, we knew that Hunters was the agent for us. Professional, friendly and reassuring - exactly what you need when selling a house for the first time in over 40 years! David’s explanation of the process put us at ease and the quality of the photos he took for the advert we’re impressive. We also can’t thank James enough for all of his advice and support along the way. James helped to take a lot of the stress out of selling the house and was always willing to answer a phone call for even the simplest of questions. Not only was he knowledgeable and supportive, we had complete confidence in him when showing prospective buyers around the house. He really did ‘sell’ the house for us. Overall, we are extremely impressed with the level of service we received and would wholeheartedly recommend Hunters Sutton Coldfield to others.

Christina · 26 October 2022

★★★★★ 5/5

Google

Outstanding. From start to finish, Hunters provided an exceptional service. Dave Curwen was extremely knowledgeable and friendly when he conducted our valuation and he was more than happy to deal with any questions we had. Carly Taylor was superb from then on, acting as our main point of contact for our sale. She was ALWAYS responsive, throughout the process, and happily chased solicitors and buyers for us when necessary. Carly went above and beyond on many occasions, even doing so out of hours. She and the Hunters team were superb and we are very glad to have opted for them in the first place.

Tom · 26 October 2022

★★★★★ 5/5

Google

I was promised five star service on my first call and that is what I received and more. Cannot speak highly enough of the lettings team at Hunters Sutton Coldfield, Sharon and Lucy were an absolute pleasure to deal with. Highly efficient, motivated, professional and lovely girls. They were so positive and complimentary about my property and a rental was secured almost immediately. Always returned calls, kept me informed at all times and absolutely nothing was too much trouble. I would not hesitate to recommend them and they are the only agent I would consider. First class, keep up the excellent work ladies.

Julie · 26 October 2022

★★★★★ 5/5

Google

I have had the pleasure of dealing with Sharon and Alison for our letting, and Yasmin for our ongoing property management. Our experience is that the team is always responsive and professional, ensuring that our needs are met, no matter who we get in touch with. We unfortunately had two hot water issues and a subsequent gas issue over the space of two weeks, and Yasmin was tenacious in getting it all resolved. From my perspective, the team works hard to provide excellent service (which is not true of all Sutton Coldfield agents), and we truly appreciate it.

Kurt · 25 September 2024

★★★★★ 5/5

Trustpilot

Thank you Jasmine

Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.

Asha · 2 February 2026

★★★★★ 1/5

Trustpilot

lettings fees are very high

For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.

'Tarig · 9 July 2026