Hunters Sutton Coldfield reviews in Birmingham

★★★★★ 5/5

Google

A big thank you to Vicki Kiernan, sales progressor, who has been amazing. It’s fair to say that our house sale didn’t go to plan but Vicki fought all the way, treating the sale as if it were her own right up to completion. She was always available to speak to and offer much needed reassurance along the way. I’d also like to add another thank you to Carly Taylor who never gave up with our sale and carried on for us even when we felt like giving up. Again she treated the sale as if it were her own and took on sole responsibility during a very difficult time. We couldn’t have done it without you.

Susie · 13 November 2023

★★★★★ 1/5

Trustpilot

Money for nothing

Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!

Dawn · 31 October 2023

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs.

I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused.

Red · 19 May 2026

★★★★★ 5/5

Google

A big thank you to Vicki Kiernan, sales progressor, who has been amazing. It’s fair to say that our house sale didn’t go to plan but Vicki fought all the way, treating the sale as if it were her own right up to completion. She was always available to speak to and offer much needed reassurance along the way. I’d also like to add another thank you to Carly Taylor who never gave up with our sale and carried on for us even when we felt like giving up. Again she treated the sale as if it were her own and took on sole responsibility during a very difficult time. We couldn’t have done it without you.

Susan · 26 October 2023

★★★★★ 5/5

Google

Thank you to the lettings team at Hunters Sutton Coldfield and special thanks to Sharon for a first class service. As a first time landlord, letting out what was my home until a few days ago , I could not have achieved this without Hunters guiding me through the steps and managing the process end to end. Sharon's experience, knowledge of the local area and professionalism was excellent. I would highly recommend these guys if you are looking to let in the Sutton Coldfield area.

Kevin · 26 October 2023

★★★★★ 5/5

Google

Thank you to Sharon and her team Alison & Yasmin in helping me through the process of renting my house out for the first time. Sharon is extremely knowledgeable and experienced in her field and explained everything really clearly to me about their services. Alison was extremely helpful in dealing with any questions i had and Yasmin was was there at the end for the inventory. Sharon was great in helping to push back the inventory timing due to personal circumstances. It is great having the Portal as it keeps you informed of each step through the process. Overall thanks for your help Sue

Sue · 26 October 2023

★★★★★ 5/5

Google

Thank you to Sharon & Alison for your exceptional service and support . You explained the process in details from the onset and you were prompt in response to all my queries at all times and very professional in handling all issues raised. You made the letting journey seamless for us and we feel confident that we are in good hands. I will recommend hunters agency

Esther · 27 July 2024

★★★★★ 5/5

Google

I have just let a property through Hunters Sutton Coldfield. I wish to praise and thank Sharon and Lucy on their exceptional skills and service they gave me. I am so impressed with Sharon the manager in the way she discussed everything and kept me informed at each stage. It was professional, quick and thorough, making the whole process an absolute pleasure. I would highly recommend this team if you are looking for an agent to let your property.

Rob · 26 October 2023

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL AND DISHONEST

Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"

DAMLA · 6 September 2023

★★★★★ 5/5

Google

The staff was very dedicated and compassionate in helping us get into your new home. They really went an extra mile for us. We would like to personally thank Lucy Arrowsmith for her wonderful service, for being considerate and quick as well. We highly recommend Hunters Sutton Coldfield as your agent in finding a best home for you.

Milind · 26 October 2022

★★★★★ 5/5

Google

We have just completed the purchase of our house through Hunters estate agents in Sutton Coldfield. They were so helpful and professional the whole way through the purchase. Our estate agent Emily really went the extra mile to help and to bring us and the sellers together. Without her going above and beyond what she needed to do I doubt very much the sale would have happened. A massive thank to Emily and the team.

Jason · 30 December 2023

★★★★★ 1/5

Google

Awful experience. Poor repairs. Illegal eviction - should have been a section 8 not a section 21 - tried to use the deposit for renovating the property into a HMO. Hunters also charged the previous tenants for professional cleaning which we were told would be happening in the first week or so of moving in. It didn't. They then tried to charge us for the same service. Wonder how many customers they do this to. Also charging for items not on the property but given to a neighbor, and later thrown out by him on his own garden area (he advised landlord and hunters it was his to get rid of). They have identified it as formerly mine from property inspection photos which legally should not be taken of my possessions. Con artists. Pending further action. See you soon

Anthony · 12 September 2025

★★★★★ 5/5

Trustpilot

The team at the Sutton Coldfield office…

The team at the Sutton Coldfield office have been brilliant. They managed to rent out my apartment within a week, which was super quick. I have used Hunters for the past few years now and always had a professional service with a smile! Always happy to help and advise, in particular Alison, Sharon and Emily from the sales team who made the whole process easy..... Thank you

Steven · 28 May 2024

★★★★★ 5/5

Trustpilot

I had an exceptional experience working…

I had an exceptional experience working with Julie Decraene throughout my house purchase. From start to finish before passing onto the next agent for the further process of buying my house, her service was nothing short of outstanding. She made what can often be a stressful and complicated process feel smooth, straightforward, and incredibly efficient.

Alia · 16 April 2026

★★★★★ 1/5

Trustpilot

Renting experience

Renting experience (Sutton Coldfield) First time renting in the UKFirst, it helped us to complete all process in 5 days so as to kick start the rent asap. Ok, we thought wow how efficient it is. However, nightmare after the upfront a year rent starts. We paid the highest rent on the street. The street all other letting properties are below £1000. We paid £1100. The house is not warm enough in winter that we were freezing everyday even though we switched all radiators on the house. Temperature never reached 18 degree in day time…Condensation made the house raining everyday. Wiping the windows and walls every hour. Bought lots of tools to reduce condensation and made ourselves warm. When we raised the issues to the landlord, the hunters agent called us and warned us if we caused any Damp in the house, they will seek legal action. They requested us to open window to reduce condensation, to buy dehumidifier said that was requested by the landlord. The agent used Section 21 to invite tenant to leave without a reason by email. The property put on the market again at £1200. Besides, the agent did not bring with the inventory list to do the house checking on the last day… the first question to us was “did you recruit a professional cleaner to professionally steam the carpet?” …. What ? the carpet that we used our VAX to clean after we moved in … it caused several buckets of mud water! What did the hunters look for a tenant? A tenant can turn muddy carpet into new! They even told us to ask the landlord to get the deposit but the fact is the agent is the holder at DPS! They did not tell us what a tenant needs to do after returning keys and checkout even we asked. They said they are not responsible for the deposit.We got our deposits after 10 days after continuous chasing and being blamed that we did not inform and provide them information we need to get the deposit back.And in fact we activated refund of deposit at DPS on the date we return keys!

Hongkonger · 2 August 2023

★★★★★ 5/5

Google

I have had a very good experience dealing with Hunters. Sharon is professional, knowledgeable and very helpful. She explained everything very well since the first meeting and has always been very quick to respond to any query or concern. I am really happy with the service I have received. I would highly recommend Hunters, Suttoncoldfield. Alison and Yasmin were also very good in what they do and very helpful. A Big thank you to team Hunters!

Madhavi · 26 October 2023

★★★★★ 1/5

Trustpilot

Total scammers!

Total scammers!! Do NOT recommend at all!! I rented with with them for 4 years, was okay at first then it gotten difficult to get things properly fixed, they left us without a fridge and freezer for over a year so I had to buy my own! They send out the same repair men that told me over and over again they could t properly fix various things as it needed updating and my landlord was refusing to update (handyman’s words not mine). We had a mice infestation that I had made them aware of but nothing was done and they ended up coming into the house eating through all my kids Easter eggs and our snacks and my sons make a wish documents amongst other important documents!! I had to pay for the infestation to be sorted, I have paperwork that states the things that needed doing to stop them and they didn’t do half of it!! There was insufficient loft insulation, single glazed windows and no wall insulation so it was beyond freezing unless I had the heating on constantly. They didn’t carpet or decorate in god knows how long!! I paid £2800 deposit to stay in this house!! They then said as I was pregnant there would be too many people living in the property so I said okay can I please have a rent statement to get onto the council and was told by corena she would email this to me but this went on for about 6 months and she then sends me an eviction notice instead so I said okay can I have the rent statement she still refused! A year later I get the rent statement.. then another eviction notice. Their reason was my landlords granddaughter had cancer and needed to sell up to pay for treatment (she knew one of my sons was a cancer survivor and she also knew my youngest son is fighting a brain tumour!) she used my personal circumstances as a tool against me. I tried so hard to move out quickly but eventually got a property with the council.She caused 2 years of horrifying mental breakdowns, I have adhd and so you can imagine the impact it had! She never done and entrance or exit inventory with me, she next done entrance or exit key handover so the crook covered her bases.!! This wasn’t her first rodeo!!I have been informed by neighbours of repairs etc carried out since I left the property and also about the new tennants living there so they never sold the property.Social services are trying to help get my deposit back, the so called deposit guarantee scheme said there was nothing they could do as it was never with them!! So I had a look on company’s house at them… I suggest if your considering renting from hunters you look on companies house at them too!! They are a bunch of scammers and they keep getting away with it!!They have now left us with absolutely nothing! I’m a single mum having to furnish and carpet a house with next to no money struggling to decide if my kids need a bed or food, carpets or gas, curtains or electric!! I was told a survey of dilapidation was being done and that turned out to not be true!! I have asked numerous times about my deposit and she doesn’t reply to nothing! She ignores everything. She has stolen £2800 from me and my children. I have 2 autistic children and 1 is a cancer survivor and 1 has a brain tumour I have a lot of worries already with them without this worry about loosing so much money that was needed to benefit my children. British Gas had to swap the meter as per the request from the ombudsmen and corena Harris told me I’d better put them back I have this and more in messages!! I said I can’t as that is breaking the law and she wasn’t happy at all.. the old meters didn’t work!! I can only hope people do not make the same mistake as myself and put their trust in these despicable people!! Have a look on companies house before considering renting from them!!£2800 is a lot of money for a single mum with 6 children and 3 of which are very poorly and one is fighting a brain tumour you ask yourself what kind of person does that!!

Emma-Louise · 7 July 2023

★★★★★ 1/5

Trustpilot

Hunters Baldock as letting agents…

Hunters Baldock were the letting agents for a recent rental. I found them rude and difficult to the point of enjoying the power they had over me as a nervous tenant in an expensive and competitive market. They piled on the reasons why I might not get my deposit back (which they still have not returned) were useless with actual sums and dates and generally unpleasant.

Jane · 21 March 2024

★★★★★ 1/5

Trustpilot

I phoned up a interest in a property…

I phoned up a interest in a property and got a private mobile number saying she worked for hunters, the next 2 days I bombarded with calls and 2 booked appointments. I politely asked to be left alone then a call literally 20 mins later and again the next day to see if I was attending a meeting with her and her husband on a Sunday. What is going on here if anyone can shed any light on this , I was so stressed out I blocked her. I wouldn't go to these if they were last estate agents left. Garbage

Darren · 25 July 2025

★★★★★ 5/5

Google

So far the best agency I've dealt with. Communication was always clear and timely, and any questions I had were answered with clarity. The whole process, from viewing to moving in was smooth which is not something you can say about every agency. Any issues were picked up and promptly communicated to the landlords. I’d highly recommend Hunters at Sutton Coldfield to anyone looking to rent in the area.

Niki · 11 November 2025

★★★★★ 1/5

Trustpilot

Leaving flats on zoopla that have been…

Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score

Alice · 1 September 2026

★★★★★ 5/5

Google

From the moment I contacted Alison at Hunters I felt supported and understood. Finding a place that accepts cats can be challenging, but they were incredibly helpful, even contacting the landlord on my behalf to ensure it wouldn't be an issue. The entire process, from paperwork to securing the property, was smooth and stress-free, thanks to their clear communication and proactive approach. I'm so grateful to have found my new home, and I couldn't have done it without their exceptional service. Highly recommend!

Lisa · 20 July 2025

★★★★★ 1/5

Trustpilot

I would strongly advise others to think…

I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat.

Ella · 15 June 2026

★★★★★ 1/5

Trustpilot

Do not use for rentals

Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.

Liz · 13 January 2023