Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHalesowen Branch Excellence
Have been discussing our now property with Matt and Libby since February. They worked really hard to liase between myself and the seller and always kept both parties up to date.The knowledge Matt has is excellent and reassuring which made for an easier ride. They answered phones and emails in a timely manner and always made sure we where doing the right thing- definitely had our best interests at heart.Couldn't thank them enough for the honesty, hard work and overall kindness.The buying a home package was a lovely gesture too.
Mrs · 21 August 2024
★★★★★ 5/5
GoogleI've had nothing but positive experiences with Gina neves. She helped me in resolving an issue in our rental property. She was very understanding and worked diligently to find a solution. Her professionalism and dedication to customer service are truly exceptional.
Tommy · 1 December 2024
Agent replied · 8 December 2024
Hi Tommy,
Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Gina and appreciate your kind words about her professionalism and dedication.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleAmazing experience, very swift and prompt.
Kitti was just great with all communications.
Mimii · 29 November 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotExcellent Estate Agent
The best house viewing I have been to so far.Really struggling to find a property at the moment and Sophie Hodgson has been absolutely brilliant. She is very informative and knows her job role very well. My viewing was very pleasant and friendly.She comes across very happy and very welcoming.
Shugah · 15 July 2023
★★★★★ 5/5
GoogleI have been very lucky to work with Adam and Andy. . They are proactive and put their customers first. Nothing is ever a problem and they always go out of their way to assist. I have always been very impressed with the promptness of replies, politeness and need to alway put their customer first. Could not recommend enough.
Victorij · 29 December 2023
Agent replied · 24 October 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotHave nothing but praise for the…
Have nothing but praise for the Kingsheath branch of Dixons & the girls there. Amelia & Emily have been absolutely amazing. Returned everyone of my calls,gave their immediate attention to all of my queries concerning the house sale & chased up replies from solicitors. Couldn't thank these girls enough (not forgetting Shanneen too). 1st class customer service from all 3 ladies. Thank u guys. I'd certainly recommend u to anyone buying or selling. Keep up the good work.
Bernie · 31 August 2024
★★★★★ 5/5
TrustpilotHouse purchase through Dixons…
House purchase through Dixons WILLENHALL Lovely supporting staff guidance and help when needed always at the end of the phone highly recommend the Willenhall branch for all your property needs
V · 19 February 2026
★★★★★ 5/5
GoogleGreat experience with the staff at Dixons in Moseley. They were very professional and helpful. Molly, Pete and the team went the extra mile to ensure the sale went through as efficiently as possible.PositiveResponsiveness, Quality, Professionalism, Value
Tina · 25 October 2020
Agent replied · 24 October 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 4/5
GoogleThe Dixons team, especially the sales team, are brilliant and I wouldn't hesitate recommending them.
From valuation to completion, Abi and Pete in particular were outstanding, matching us to a buyer so that we didn't even need to go to market, such is their focus on driving a relationship-first approach to matching buyers and sellers.
They were very professional and responsive in dealing with any queries and challenges we faced throughout the selling process.
Thank you :)PositiveResponsiveness, Quality, Professionalism, Value
Duncan · 25 October 2021
Agent replied · 24 October 2024
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI wanted to say a big thank you to Samar for making buying house so easy, he was a pleasure to deal with very efficient, polite and professional, highly recommended to anyone looking for a re-mortgage. Thanks once again
Amir · 11 January 2020
Agent replied · 9 January 2025
Elite Chauffeurs, thank you for taking the time to leave your kind review. All the very best in your new home. Kind regards, Mark
★★★★★ 5/5
GoogleExceptionally fast very helpful agency.
Tamika was extremely helpful, nice and professional she helped us a lot in our house hunt.
Very good customer service happy to work with you again.
Farzad · 25 October 2021
Agent replied · 24 October 2024
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotA lovely agent called Lee
We had a lovely agent called Leoni (Lee) today showing us around a property in Stourbridge.
El · 26 May 2026
★★★★★ 5/5
GoogleAmazing agency, special thanks to Chloe, she helped us a lot❤️
Anastasia · 25 October 2023
Agent replied · 24 October 2024
Thank you for your great 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGood team and good service. Riegan and Kitti were v helpful.
Aima · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTamika was very helpful and supportive. She made the process of renting the property seem easy. I would strongly recommend her, she is very professional and caring about the clients.PositiveProfessionalism
Mohammed · 25 October 2021
Agent replied · 24 October 2024
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLoved the way Kim wilkes had dealed with our property. Helped in every way she could and was really polite and friendly. Really appreciate all her hard work and would reccommend her to everyone out there. Thank you sooo much once again.
Jhabreen · 25 August 2024
Agent replied · 24 October 2024
Thank you for leaving us your superb 5* review and recommendation Jhabreen. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotI am totally disappointed with dixons…
I am totally disappointed with dixons service i spose to move in property on 1st of april and they start the contract on 17 of april when i moved in the property there was leaking water from walls and they fix that in a week time and i have to call them everyday to please solve this problem there is no water in the property After that when i check the boiler there is no hot water I report that last monday 29th of april still waiting nothing happen I have 3 kids my kids got flu cough and my youngest one is 10 months old he is not feeling well I call them everyday and tell them please i have kids and their reply is waiting for the answer of landlord I am totally disappointed with this service I will never take any property from dixons and will never recommend to any one Totally disappointed with dixons and landlord behavior Before i moved to the property i asked the agent is there any other problems in the property and she said everything is working fine No customer service no response immediately waste of time
Asad · 10 May 2024
★★★★★ 5/5
TrustpilotCaitlin Barry was brilliant!
Caitlin Barry was brilliant!Caitlin helped the smooth transition of filling out the paperwork to signing for the property on the dotted line. She was very polite, professional and honest.
Fran · 27 June 2024
★★★★★ 1/5
GoogleHard to know where to start so I’ll try and be concise. We used Dixon’s to sell my wife’s flat. They were very difficult to get hold of, never answered the phone, unprofessional in their email communications, and showed a general disinterest when issues arose on the sale. Ended up communicating with our buyer directly and our seller’s estate agent for updates rather than our own. Would not recommend.
Graeme · 25 October 2022
Agent replied · 24 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally pleased with the services at Moseley dixons, especially pleased with the help of Tayla. She was really helpful and enthusiastic about everything. She was very organised and friendly, will definitely be recommending her in the future! Brilliant service.
Jessica · 26 September 2024
Agent replied · 24 October 2024
Thank you Jessica for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from Chloe and Tayla for the let only service. They both listened attentively, followed up my calls and emails immediately and had a very can do approach. Really appreciated. Highly recommended. Thank you both.
Seema · 9 November 2024
Agent replied · 23 November 2024
Thank you for your terrific 5* review and for your complimentary comments Seema. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have had an awesome experience at Dixons Moseley, the agent Ryan Smith helped me secure a great flat and all in less than a week. Dixon’ zero deposit policy will allow me to settle in within the month fully. Thanks to all the team.
George
Joe · 27 May 2024
Agent replied · 24 October 2024
Many thanks Joe Leo for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDixons have been absolutely amazing with the sale and purchase of my new home. Even though we were going through a national pandemic the team were amazing, my dealings were mainly with Molly who is an absolute gem!! If it wasn't for her I dont think I would of had the patience to wait on my incompetent solicitor!!! Everyone on the team has been amazing, Abi, Pete, they are great at their job, they are an amazing bunch of people and I'm so glad I went with Dixons and had the pleasure of meeting them all! They always went that extra mile for me and i thank you for that and appreciate you guys so much. Thankyou so much, I bet you miss me calling you 1577 times a day hahaa lol!!! Seriously thanks alot for ensuring my house move goes as smoothly as it can, take care xPositiveResponsiveness, Quality, Professionalism, Value
Kikii · 25 October 2020
Agent replied · 24 October 2024
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleMoving house is generally a very stressful and exhausting experience however Rojan, who was handling my application through from viewing to signing contracts, made the entire process pain free and simple. Communication throughout was consistent, personable and professional. I spoke briefly with Abi and Kristina during my apartment search, they too were lovely, well informed and extremely personable!
Thanks for such a smooth transition and I look forward to moving into my new place!
Highly recommend the team at Dixons in Moseley!
E · 25 October 2020
Agent replied · 24 October 2024
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
