Dixons Estate Agents Moseley Sales reviews

★★★★★ 5/5

Trustpilot

Successful and happy

We had a very unsettling and difficult time whilst selling a deceased persons house prior to and during this pandemic.Matt Till and the others we dealt with in Halesowen branch were exemplary under these difficult circumstances. They introduced suitable buyers to view In the first instance and we sold within 24 hours. All was going well until lockdown and the furloughing of staff - at both the estate agents and solicitors. This for us was extraordinarily difficult to deal with both emotionally and practically as everything took 3 months longer than originally expected.Matt’s assurences were invaluable and once normal service resumed he constantly contacted the conveyancing services on our behalf to avoid any further delays and instantly advised us directly to do whatever was necessary to assist the process. I would not hesitate in recommending Dixon’s branch at Halesowen. Thank you Matt Till 😃and team

Maureen · 17 July 2020

★★★★★ 1/5

Google

The property viewing process was inconvenient and inflexible, with last-minute cancellations and no consideration for clients’ schedules. I received totally disappointing service.

Umm · 12 October 2025

★★★★★ 5/5

Trustpilot

We instructed Dixon’s to assist us in…the sale of our property

We instructed Dixon’s to assist us in selling our property . From start to completion we received fantastic support and updates on our sale . The whole process was completed in less than 10 weeks . Dixon’s professionalism shined through with their negotiating skills and sales experience . We would like to say a great big thank you to Darren , Daniel , Jodie , Harvey and Tom for making our moving experience stress-free

Nick · 12 October 2021

★★★★★ 5/5

Google

Ryan was absolutely wicked with help finding the perfect property for us . Legend

Livvi · 15 April 2024

★★★★★ 1/5

Trustpilot

Just dont do it

This company cannot even get the basics right took a week to get s floor plan done only for it to bear no resemblance to our house second floor plan took three days again no resemblance to our house then had the cheek to say it was our fault because we didn't check it disgraceful

Mr · 27 September 2025

★★★★★ 5/5

Google

Ryan and Chloe were amazing and provided the best customer service

Holly · 27 May 2024

★★★★★ 5/5

Google

Amber was amazing at helping me find a property. Top marks

Joseph · 27 May 2024

★★★★★ 1/5

Trustpilot

DIXONS HALESOWEN

Avoid using the mortgage service at Dixons Halesowen. Dixons itself, great, but Bal signed us up to an insurance we told him we didn’t require and we are nearly £1000 out of pocket because of it and apparently it’s ’not his problem’ when we spoke to him about it.I really hope he doesn’t do this to other people but have no doubt this will happen again. The stress this has put us under is awful, especially being heavily pregnant. Please be careful guys and ensure you always have someone with you to witness conversations. The company have dealt with it terribly and we are now in this horrible situation. No remorse or apology from them. Disgusting.

R · 12 November 2024

★★★★★ 5/5

Google

Rojan and Kristina were absolutly fab when i asked them to find me new tennants for my property. Process was easy and communication was excellent. I was informed along the way! Keep up the good work, highly recommended!PositiveResponsiveness, Quality, Professionalism

Maninder · 25 October 2021

★★★★★ 5/5

Trustpilot

Dixons Estate Agent ~Erdington

Dixons Estate Agent ~Erdington We would like to start off and thank our special team in alphabetical order:Charlotte ,Ewelina,Sam and Sarah....without you guys this sale would not have happened.Team provided us with an excellent service. We had initially registered with another agency and in the months they had our property, we had to chase for updates. That particular company did not make us feel that we were priority. 18 weeks and no result Dixon’s team were SO different. We had updates from get go. Every viewings set up, we got email and text messages. We knew who was going into our property and the outcome. They made us their priority.There was a constant communication with Sarah, she was the glue ~ our SUPER glue. She was our point of contact from point of sale agreement. She kept the communication going between us, our recommended solicitor and buyer. Assuring and guiding us. All the staff knew the status of our sale it shows the level of their excellence, their professionalism and passion for their job.We could call anytime and felt free to do so. It really felt like nothing was any trouble. Everything ran really smoothly from initial conversation,going on the market to sale.We are really happy with the level of service received by our girls listed and would recommend Dixon’s Erdington Branch to anyone if you want an easy, efficient, professional and honest service. Keep up with the fantastic job guys. We really appreciated all your hard work.Mr and Mrs Balfourth

Gloria · 4 September 2019

★★★★★ 5/5

Google

Kitti was amazing at helping us secure a flat at anderton park road.

Hussain · 28 March 2024

★★★★★ 5/5

Google

Great experience. Ms. Kitti is very professional one of the best agents in town. Go with Dixon you won't regret!

Martin · 25 October 2023

★★★★★ 1/5

Google

I was interested in a property for rent, I phoned for a whole week without the phone being picked up on the lettings side left message on answerphone, the sales side picked up, so I left a message for lettings to contact me on several occasions, this did not happen, I really do not know how Dixons have so many positive feedback. So today I sent my friend to Dixons and they told him the house I was interested in has been let, and the phone is right there, what a cheek, would have been nice to have been contacted. I am really disappointed in the lack of response from Dixons, I have a house to put on sale in Moseley, will be using an alternative estate agent.

S · 25 October 2022

★★★★★ 1/5

Google

Took almost a month / a full 20 working days to get my tenancy deposit back from Dixons, despite my Landlord agreeing it's release straight away and despite Dixon's contract saying they'll return it within 10 working days. Chloe just ignored all of my emails. When I asked for the complaints procedure that was ignored too, but I did suddenly get my deposit back. No explanation for the delay. If you're looking to rent a property through Dixon's I'd look elsewhere, unless you're happy to be completely ignored. It's a lot of money to withhold for no reason / with no explanation. A poor service for tenants.

Emily · 25 October 2022

★★★★★ 5/5

Google

We used Dixon's to both sell and purchase a new property and had an incredible experience on both occasions. Abi's a lovely branch manager. She tried so hard to get everything done, especially during the COVID-19 lockdown. The whole process was made very easy, beginning with Peter's first visit, valuation, and initial marketing of the property. He was super friendly and very knowledgeable about the area and offered plenty of advice and support. We were fortunate enough to receive a really good offer and sold the property within the first week. The various phases that go into buying and selling a home were explained thoroughly by Sam - the financial advisor at Dixons. It was simply a pleasure to meet and deal with him. He literally went above and beyond his way to get us an incredible mortgage deal plus he was literally a call away to help us with any queries that we had. Throughout the whole process, Molly truly helped push the sale forward, especially when the solicitors were non-responsive. She was simply a joy to speak to and did everything she could, especially during a setback. Both the sale and purchase were successful and we're now living in a beautiful family home. Thank you so so much for everything, it means the world to us and we will definitely be recommending you to all our family and friends!!!PositiveProfessionalism

Zak · 25 October 2022

★★★★★ 5/5

Google

Dixons Moseley have been brilliant helping us to rent an apartment in Birmingham City Centre. Both Kristina & Rojan have been really professional in their dealings with us but also friendly & helpful too. If Carling made estate agents, these two are it :)

Andy · 25 October 2020

★★★★★ 5/5

Google

Big thank you to Ian who has been a great help we couldn’t have done it without him! :)

Jeremy · 25 October 2023

★★★★★ 1/5

Trustpilot

Avoid

So many things went wrong and I’m not even sure where to start. I walked into a messy, dusty apartment that had clearly not been cleaned since the last tenant was there and I had to pay for my own cleaning service, which is odd because they make sure to ask for £150+ out of your deposit for cleaning fees when you leave.To make it worse, after you’ve signed an agreement they dump you off to another group to deal with and clear themselves of any responsibility. It’s not a one time thing, they do this with every new tenant, taking ownership once again to market the apartment and not telling you that you will be left with someone else.They are mostly nice and friendly when speaking to them so I put off writing this review, but the last straw is refusing to release my deposit for a month (and still ongoing) after I leave, but conveniently making sure that I paid my rent on time through constant emails. Just another one of those agencies that want to have it both ways and from now on will avoid.

Ola · 17 October 2024

★★★★★ 1/5

Trustpilot

Avoid

So many things went wrong and I’m not even sure where to start. I walked into a messy, dusty apartment that had clearly not been cleaned since the last tenant was there and I had to pay for my own cleaning service, which is odd because they make sure to ask for £150+ out of your deposit for cleaning fees when you leave.To make it worse, after you’ve signed an agreement they dump you off to another group to deal with and clear themselves of any responsibility. It’s not a one time thing, they do this with every new tenant, taking ownership once again to market the apartment and not telling you that you will be left with someone else.They are mostly nice and friendly when speaking to them so I put off writing this review, but the last straw is refusing to release my deposit for a month (and still ongoing) after I leave, but conveniently making sure that I paid my rent on time through constant emails. Just another one of those agencies that want to have it both ways and from now on will avoid.

O · 17 October 2024

★★★★★ 5/5

Google

Bought my first home 2 years ago through this branch. Peter was so helpful and Molly was so patient and kind throughout the whole process. Thank you both so much!

Lotus · 25 October 2022

★★★★★ 5/5

Trustpilot

Amazing Amelia!!

After trying to sell my house with a previous estate agents with no luck, I decided to go to Dixons in kingsheath with Amelia Pace, which was the best decision I have ever made!

Stacy · 26 February 2026

★★★★★ 1/5

Google

Subia Iqbal is a joke. We all know they put the worst agents onto lettings but losing my details, cancelling viewings on the day, organising viewings, telling me they are cancelled then telling me the place is gone because actually there was a viewing the day I was meant to have mine is beyond the pale. DO NOT use this lettings agent. Fees are disgusting but people will always pay them just to live in Moseley when people like Subia have done absolutely nothing to deserve them but print off a few pieces of paper. Properties are usually on Gumtree as well, go straight through the landlord and avoid these losers.

Luca · 26 October 2016

★★★★★ 1/5

Trustpilot

UNACCEPTABLE SERVICE

POOR SERVICE!! My property, which has been under the care of Erdington Lettings for the past five years is lying empty.

Colin · 20 May 2026

★★★★★ 5/5

Trustpilot

Outstanding Service

I recently worked with Januse and Daniel from Dixons in finding a new home,and I couldn’t be happier with the service I received. They helped me find the perfect home, and their professionalism and dedication made the process smooth and stress-free. Highly recommend!

Mary · 30 January 2024