Dixons Estate Agents Moseley Sales reviews

★★★★★ 1/5

Trustpilot

Fake electrical certificate was given when bought a house through Dixons in Yardley

Bought a property through Dixons has a first time buyer and even decided to use David Smith for my Mortgage and I can say what a lovely man he is, he did all the hard work and running around, kept me updated at all times right until I had my house keys so thank you to him, will definitely be using him again and recommending him to all. When initially putting an offer on the house, I felt when it came to the price Zoe was playing on the fact I really liked the house and wanted it and so games were being played and I ended up paying £5k over the asking price which I really regret because when moving into the house, I found so many problems. When I spoke to Zoe about dodgy Electric work with a fake certificate given, she ignored it and said she can't do anything, even thou the person who sold the property is well known to Dixons. Highly advise everyone to paid and get a survey completed and not just rely on the Bank to theirs. Elite Properties LTD is the company that's sells house through Dixons with fake electric certificates.

Izzy · 6 June 2023

★★★★★ 5/5

Google

As a first time buyer it can be daunting buying your first house however Sam was very approachable and very efficient, going through the processes, I was constantly reassured and supported by Sam and kept me updated at all times from the start to finish, he was professional, efficient, honest and straight talking. He told me what should be done, when, how it will be done and most importantly he delivered! Highly recommended!!

Nusret · 26 October 2017

★★★★★ 5/5

Google

Kitti was an absolute pleasure to work with from our viewing to signing for our new property. She was very polite and friendly and dealt with my application quickly. The overall service from Dixon's was friendly, professional and efficient. Would highly recommend!!

Heran · 25 October 2023

★★★★★ 5/5

Trustpilot

Holly was a star

Holly was a star, really helped with my renting process and kept me up to date with everything that was going on. Would highly recommend

Consumer · 17 October 2025

★★★★★ 5/5

Google

Dixon was very helpful in finding a place which fulfilled all my requirements.The whole process was as very quick and streamlined.Riegan was professional and kind to sort all the matters for us. I highly recommended this agency Cheers

Nida · 10 January 2024

★★★★★ 5/5

Google

I only have praise for the Moseley team. Becky, the lovely branch manageress is extremely customer focused, totally committed to helping and very flexible in meeting landlord's needs. Becky has found me quite a few tenants over the years and I can't praise the team enough. They are efficient, don't mess about and will do what they commit to doing. I am one very happy landlady. Thanks Becky and the Team!

Amazing · 26 October 2017

★★★★★ 5/5

Trustpilot

Fantastic

Fantastic! I've used Dixons for over 20 years to deal with my lettings portfolio. I wouldn't dream of using another Letting Agent. I can call at anytime and they will resolve any queries or issues I have immediately. They know the background of all my properties which helps with any dealings. I cannot recommend them highly enough.

William · 17 February 2026

★★★★★ 5/5

Google

Kitti was amazing showing me around the property. The communication was sublime, Riegan was also amazing and the help and support was grateful. 5 stars 100%. Thank you both again for all the help and communication.

Rob · 29 December 2023

★★★★★ 1/5

Trustpilot

Dixons Erdington Letting Services

Dixons Erdington, are a subsidiary of Countrywide run from their Warwick office. They provided abysmal management of my property. They missed 10 inspections over 5 years, lost the original contract, failed to handle tenant communications and their convoluted processes lead to repeated mistakes. Manager Raza Muhammad ignored my correspondence, was borderline aggressive when spoken to on the phone (the single time he spoke to me) and failed to provide the requested Terms of Business or confirm a move-out inspection, leaving me unaware of my property’s condition for re-letting. The branch was inexplicably closed during opening hours when I arrived to collect my keys, despite prior notification.

Karl · 4 July 2025

★★★★★ 5/5

Google

From the moment my previous tenants gave their notice, Kitty and Riegan were superb with arranging new viewings and onboarding new tenants. The level of service and speed was exceptional. I'm really impressed.

Qumula · 27 February 2024

★★★★★ 5/5

Google

I just bought my first house thorough Dixon, Pete Gilbert has been fantastic, I believe that he went above and beyond what I have normally found in an estate agent to ensure that everything went smoothly. He always returned calls promptly and resolved issues very well, he seemed to really care that everything went as well as possible. The other people in the office were also very helpful...

Daniele · 26 October 2018

★★★★★ 5/5

Google

I had a pleasant and stress free (almost) experience when trying to rent a property via the branch at the aid of Mr. Samuel. Osman-Bott. He is attentive and always keeps me in the loop with clear guidance on the procedures needed for the successful deal. Sam has shown high degree of professionalism in his job and I hope he would go far in his carrier. Thank you Sam!

Max · 26 October 2017

★★★★★ 5/5

Google

Excellent Service from Agent Kitti at Dixons I want to express my utmost satisfaction with the service provided by one of the agents, Kitti, during our recent interaction with Dixons. Kitti exhibited remarkable professionalism, politeness, and impressive knowledge throughout our engagement. What truly stood out was her genuine effort this level of attention and consideration made the entire experience smooth and stress-free for us, and we are truly grateful for her assistance. Based on our positive experience with Kitti, I would not hesitate to recommend Dixons to friends, family, and colleagues needing real estate services. Kitti's exemplary service reflects positively on your agency and reinforces our confidence in your team's capabilities. Once again, please extend our sincere gratitude to Kitti for her outstanding assistance. We look forward to the opportunity to engage with Dixons again in the future. Warm regards, Jena

JENA · 27 February 2024

★★★★★ 5/5

Google

Dixons is a good letting agent that I can recommend to any one looking for place to live. I meet with Kitti to view and she was so helpful thank you Kitti appreciate. Best regards Ade

Defemi · 29 November 2023

★★★★★ 1/5

Google

Never answer and lie about viewing times, not committed to helping people and every time you call you will get voicemail and the voicemail.is not returned happened to me on 3 occasions. When I told staff once I got through she seemed as though she was in school and had no response. Why would you want to sell/buy/rent with people who cannot even be bothered to come to the phone. Avoid.

Speak · 26 July 2024

★★★★★ 5/5

Google

Kyra at Dixons made the rental process smooth and stress-free. She was professional, responsive, and went the extra mile to ensure everything was ready before I moved in. Highly recommend her to anyone looking to rent.

Karam · 12 October 2025

★★★★★ 4/5

Google

Our agent Kitti was polite, professional and knowledgeable. She also went to lengths to accommodate our two young children during the key handover process; we really appreciated her help! I would definitely recommend Dixons.

Kathryn · 25 October 2023

★★★★★ 5/5

Google

This Branch is the best. Adam, Andy in sales are dedicated and ofcourse Chloe in lettings who helped me let my house out is profeesional and efficient in how she works. Won't be taking my business anywhere else from here on.

Akeel · 5 January 2025

★★★★★ 5/5

Google

Spoke to Chloe who was very helpful and explained all the relevant information that I needed in order to apply for the property

Sophie · 27 May 2024

★★★★★ 5/5

Trustpilot

A big thank you to all of the team for…

A big thank you to all of the team for your help during my home‑buying journey. Your support, quick responses, and efficient handling of everything made the whole process much easier for me. I’m really grateful for all your hard work.

Gurjinder · 3 May 2026

★★★★★ 5/5

Google

Kyra and chloe have been fabulous throughout my whole moving experience! This is my first time renting somewhere on my own, so I was pretty stressed and anxious but both of these ladies made the whole thing a lot more straightforward and have been very helpful and knowledgeable! Thanks again!

Tori · 4 April 2025

★★★★★ 1/5

Trustpilot

Would give 0 star if could

Would give 0 star if could. This Estate Agents has no idea to sell a property. Four times had to contact them to get the description and price corrected. It was beyond belief how wrong and incompetent they were with the handling of our sale. They put it on the internet to sell without reading what they had actually put and they had put incorrect price twice, probably losing out on a sale. In the end we had to withdraw. There was no apology no response to our numerous emails and texts. Very unprofessional. Wasted months of possible lost sales. Cannot recommend from our view and experience.

Pat · 1 June 2022

★★★★★ 5/5

Google

Me and my partner viewed our first house at Dixons and Kitti our advisor was the most helpful and knowledgeable consultant who answered all of our questions gave us all the information and even told us each step to take when filling our information etc. such a lovely experience and I am so so please with how the whole process went. I highly recommend and thank you again. Me and my partner can not wait to move in to our first home together ☺️

Keeley · 25 October 2023

★★★★★ 1/5

Trustpilot

DO NOT USE DIXONS HALESOWEN IN-HOUSE…

DO NOT USE DIXONS HALESOWEN IN-HOUSE BUILDING SURVEYORS & MORTGAGE COMPANY £20000 OUT OF POCKET ! . I purchased a house from them and used there building home buyer surveyor and mortgage company as I felt pressured to take the service as they said they had lots of buyers for the house and that they would only sell if I taken a mortgage with them . I had the report come back from Dixons building surveyors saying the house was fine and in good state . I was then put on a high interest mortgage rate which I questioned but yet again told that was the best deal and gave me the rights to buy now . Received the keys 2 weeks ago from the sales manager Matthew who was rushing to get me out of the branch as he was busy and load and be behold all issues came to light . Found subsidence at the front of house , the walls were all damp in the living room and kitchen which have now been found that there been a leak that been there for long time .all windows were blown , the electrics had faulty wiring and has to be condemned . I had to get an independent survey done after getting the keys and it found out that the house is in serious state of repair ! . It’s now going to cost me over £20000 out of my own money which if Dixons didn’t give a false home building surveyor I wouldn’t of brought the house but I guess that’s how they scam people . All the problems with the house and the Dixons scam I’ve now had to take this to legal matters as I have been falsely sold this house with the state of repair and the evidence shows this. If I could give a zero I would . Always do your research and go elsewhere then Dixons Halesowen. BE CAREFULL !

Debbie · 6 April 2025