Trusted Agent profile · Birmingham
★★★★★
429 reviews across 2 platforms
95 Alcester Road, Birmingham, B13 8DD, B13 8DD
Dixons Estate Agents's office in Birmingham, at 95 Alcester Road, is rated 4.0 out of 5 across 429 reviews on two platforms, including 248 Google reviews rated 4.6.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotMoved into a tenancy recently managed…
Moved into a tenancy recently managed by Dixons Yardley. The property management team are very professional especially Sharon Allen and Harry Richards, who have been very helpful and prompt with their responses.
5/5
TrustpilotLucienne Nicholls
Lucienne Nicholls was our letting negotiator. Despite lockdown she got us a house we love and got things moving quickly and efficiently explaining everything along the way. Since being in the house she is still on hand to answer any questions we have. I would certainly recommend Dixon’s for lettings based on my experience
1/5
TrustpilotPoor
Not happy with the service provided by Dixons for our house sale. At the outset they told us that they were "working for us" and that "the highest offer isn't necessarily the best one to take". Yet, after receiving five good offers for our property, we were pushed to go with the highest one, from a client who it was obvious to us was a timewaster yet, when we suggested moving on to the next offer they told us we should give the client the opportunity to complete his paperwork. He later pulled out of the purchase and by then the other four people who had offered had either found something else or didn't reply to enquiries and because we were in a hurry to move as we had already committed to another purchase, we ended up having to sell to one of their recommended investors, at a loss of around £40,000. Staff often didn't respond to emails and trying to call them was very hit and miss. Definitely would not use Dixons ever again.
5/5
TrustpilotI was shown a property by Holly from…
I was shown a property by Holly from the Bromsgrove branch.
1/5
TrustpilotNever reply even throng accept my offer
My offer is 140k, however they accept the offer for 138k. Never tell me they reject my offer . My solicitors and I send the email for Dixons . Never reply .
5/5
GoogleTop work Corey, you transformed my impression of this estate agents after moving what seemed like mountains to get our deposit sorted.
Thank you for your brilliant 5* review Edward. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotHolly was very helpful and professional…
Holly was very helpful and professional the whole process was very simple and easy to follow through.
5/5
GoogleExcellent customer service provided by Ian , he has sort out our mortgage within week , im so pleased by his help and service he has provided, I highly recommend ian and will always look forward to him for any future purchases ,
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleExperience was very smooth and simple
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleTamika and Chloe are very helpful in our property search. They kept us updated with all the relevant information and remind us of what I missed during the process. Especially I really appreciated Chloe to follow up on our case time to time and make sure everything run smoothly. I highly recommend Dixons Moseley!!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am letting out one of my properties via Dixons. From the start they have been efficient, good communication and very thorough with detail and following compliance. The tenants had moved in end of January 2022 and I’m hoping everything continues to go smoothly. Kristina and Tamika have been a pleasure to work with.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBe very careful, the contract ties you in far longer than you think
SADLY I CANNOT LEAVE 0 STARS:
5/5
TrustpilotI recently dealt with a young lady…
I recently dealt with a young lady called Tara from the Dixons office who provided the most efficient and professional service that i have ever experienced with regards to renting a house.I highly recommend Tara and dixons of lichfields for rentals.
5/5
GoogleJust rented a property from Dixon’s. Great, polite service from Chloe. Been very attentive and responded quickly. A decent, fair landlord also helps!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDo not rent from Dixons!
Do not rent from Dixon! I am currently suffering because of their lies. When viewing the property, Amber (Yardley branch) assured me certain issues would be fixed. She then called.me to say they had been. As soon as I moved in I realised she had lied. The shower floods and the kitchen has a leak which is now flooding the floor. It has been 2 weeks since I reported it, still nothing from countrywide. Avoid Dixon, Countrywide and save yourself future hassle.
5/5
TrustpilotDixons - Bearwood
Dixons - BearwoodThe service provided by Dixons estate agents in Bearwood was second-to-none. Really happy to have found Aaron! From the start we could tell he was very knowledgeable and as first time buyers he has been very helpful in each stage of the process. Would highly recommend his services to anyone!
5/5
GoogleOutstanding service from Pete and Abi at Dixons in Moseley. They were fantastic from start to finish during the sale of our property. They answered e-mails promptly and dealt with any sale issues professionally and quickly. Plus the photos of the house were high quality and they really worked hard to sell our house. I cannot thank them enough!PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent Service
Excellent Service, quick to feedback on the sale, always kept us up to date. I would highly recommend Lisa and her team. Anthony
5/5
TrustpilotDixons, Yardley are AMAZING
Selling houses is stressful. Except for Dixon's Yardley who are quite frankly mad for it. Faye will list your home and get a buyer and Zoe will hand-hold, trouble-shoot, metaphorically bang heads together and keep everything on trackThese guys are as cool as cucumbers and won't let you downEstate agents get a bad rep. These folk are bucking that trendI cannot recommend them highly enough. You will not regret selling with Dixon's, Yardley
5/5
GoogleSeamless efforts by Chloe Martin in helping us transition to rent a house. Please keep up the amazing effort!
Thanks Sindhu for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSuccessful journey
Dan, Vicky & Rich were very helpful along our journey to our successful move.Anything we didn't understand they explained it to us.Thankyou so much
1/5
TrustpilotAvoid renting from them!
Rented flat - Longley Walk, Chelmsley Wood.My partner rented a flat from Dixons for 12 months, on check-in the property had various marks and smudges and was far from pristine condition. I myself have worked in property lettings for 11 years and I deal with all aspects from check in, check out and releasing deposits on a daily basis, so I know exactly what is and is not acceptable. The flat had tiny electric wall heaters that were not wired in and did nothing to heat the flat, these heaters were not mentioned on the EPC as it had Blown air heating when it was carried out and would mostly likely fail a new EPC, you could see your breath in the flat it was that cold. Various repairs and the poor heating was reported to Dixons many times and even mentioned during an inspection but nobody ever got back to him even when he called up to chase. Before check out myself, my partner and his parents cleaned the flat, it was left in a cleaner condition than when he moved in. He then received an email from Dixons to say the landlord would like £190 towards cleaning. The deposit was on the insured scheme where the landlord holds the deposit and pays a membership to insure it with MyDeposits, this means MyDeposits always sit in favor of the landlord as they are the paying member not the tenant. With this in mind we disputed the deposit and sent photographic evidence of the cleaning and condition plus the emails shared, the deposit should have been released in full but they still took £145 of it and awarded the landlord. My advice is avoid renting from Dixons and always avoid signing up for a deposit on an insured scheme, the tenant will never be in a fair position.
5/5
TrustpilotSarah and the team were fantastic in…
Sarah and the team were fantastic in the Bearwood branch !!!!Second property that you guys have sold for us Great Job !!!!
5/5
TrustpilotThank u to Sarah and the team at Dixons…
Thank u to Sarah and the team at Dixons in erdington sarah was very helpful always keeping upto date with the sale on my flat many thanks Sarah and Allison
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dixons Estate Agents's Birmingham office has 429 reviews across two platforms: 248 on Google, 181 on Trustpilot (across the whole business).
Dixons Estate Agents Moseley Sales is rated 4.0 out of 5 across all 429 reviews, and 4.6 out of 5 on Google from 248 reviews.
Dixons Estate Agents Moseley Sales, 95 Alcester Road, Birmingham, B13 8DD, B13 8DD.
