Trusted Agent profile · Birmingham
★★★★★
313 reviews across 2 platforms
72 The Green Kings Norton, Birmingham, B38 8RU, B38 8RU
Dixons Estate Agents's office in Birmingham, at 72 The Green Kings Norton, is rated 3.9 out of 5 across 313 reviews on two platforms, including 131 Google reviews rated 4.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotDisgusting service
I have tried to contact Dixons on several occasions left messages no one has ever called me back. I did an experiment and called each of the 20 branches and all of them went to answer machine.Absolutely disgusting service. It's ok for them at the moment because the market is booming but watch this space when they need your custom. I am an investor buying and selling houses all the time, I would NEVER use them to market my properties
5/5
TrustpilotDixons Yardley
Dixons Yardley I sold my late mom’s property through this Dixons Branch and have to say that the sales team - Faye, Zoe & Naomi have been absolutely amazing throughout the whole of my experience, very friendly, caring, approachable as well as completely professional - it has been a real pleasure & I would totally 100% recommend!! You are top notch assets to the Branch - thank you so much.
1/5
TrustpilotI will now tell you my experience…
I will now tell you my experience regarding this agency. Husband and I moved in a property in 2020, I was pregnant back then with my first kid. 2 weeks after we moved, the boiler broke. We immediately contacted the agency and let them know, pleas note, a boiler broken is an urgent matter as we had no hot water or heating. They sent a dude that said that thing was older than his kid and he's shocked regarding the state it is in. Well the landlord then asked another guy to come and check it out, dude took 2 more weeks to come and fix it. I spent 3 weeks in total, pregnant and ready to pop, without heating and hot water. Had to boil water on the stove and wash myself like that. We said, whatever, after getting it finally fixed, we minded our own business and didn't bother them with anything else....even started fixing stuff ourselves because we knew we won't get a reply.Well a month ago, we reported rodents and a leak....a LEAK in one of the bedroom, which again please note it's an urgent matter. Reported both and we are still waiting for a reply. We all left the house to visit parents outside the country and surprise surprise when we came back the whole house was covered in rat/mouse poop and pee. During this time, I kept sending them emails regarding these issue....nothing....they only send back automated messages that "oh we tried to contact landlord" or "we are sorry landlord didn't answer, we'll keep you updated". Right.... When I called the guys on the phone was mocking me that "oh, you guys never seen a rat or had one in the house?". Really? You're telling me, that I should just accept the fact that there is a rodent going crazy in my house and made me throw good food because you couldn't get bothered to bring someone to kill it.... I won't even being the leak in the discussion, when something is labeled as "urgent" and you take over a month to fix that issue...that's not an urgent matter then. Please avoid this agency, they don't care about you as a tenant and won't help you out with the issues you have. They are very fast to send renewal contracts with 3-4 months before your tenancy contract expires and email you every day until you make up your mind and even call you, but won't do anything if you contact them with a problem.
5/5
GoogleAbsolutely first class service from Lucy, Ian, Crystal and the team.
Thanks Rodney for the great 5* review.
1/5
TrustpilotBIRMINGHAM DIXON IS RUDE AND NOT RESPECTFUL
RUDE AND UNWELCOMING START TO BIRMINGHAM I spoke to a women from Dixons Estate Agent who was very rude and abrupt and super unhelpful. I contacted Dixons Estate Agent a few days ago regarding a property and never heard back, so I decided to call up today and get an update. The women who had delt with my call was being very rude, did not let me speak about my query and cut me off. She was highly disrespectful and then hung up. I am very disappointed with the service provide by Dixons Estate Agency, they are very rude to there customers, do not seem to want to help resolve query’s and seem think very little of the customers.I would not recommend anyone to go to this estate agents as they do not seem to help.
1/5
TrustpilotI have found that Dixsons are not…
I have found that Dixsons are not honest when I tried to book a viewing for a property they added on Zoopla on the 10th of February 2022 I asked for a viewing at the same time the property was put on the market they said they will be in touch they will open the viewing next week but to my surprise they phoned me back on the 11th of February the next day and told me that property has been sold but they are still advertising the property for sale I think they are cheating there sellers by selling the property's to the people they know while receiving back handers and not allowing people to view in oder to keep the offers low for there private cliants I would no longer buy or sell a property with Dixsons nor would i use there services as a letting agent they are a very corrupt estate agency.
5/5
TrustpilotThe team at Dixons selly oak have been BRILLIANT!!
The team at Dixons selly oak have been amazing from the first meeting with Amelia, the viewings with Becky and Amy and the final negotiations done by Claire.They are a lovely team and managed to sell my house when I have previously been on with 2 other agents, very proactive and kept me informed at all times; BRILLIANT!! would highly recommend.
5/5
TrustpilotExcellent service throughout by Ilan
Excellent service throughout by Ilan, Georgia and all the team. Even though the process was hit by the pandemic Ilan and Georgia were patient, helpful and supportive and we’re very grateful. An excellent team who we recommend highly.
5/5
TrustpilotLettings Team
Thank you for all your help these past few months. Your hard work helped us find a tenant.The contract was explained to me and the whole team Chloe ,Laylah and Micheal answered my question promptly. I asked them to communicate by text or phone, so they did instead of emails,which for me are bit difficult.Thanks to ALL .
1/5
TrustpilotUnfair trading, utter waste of time
I had a viewing booked at 5PM for a property to rent they advertised on Rightmove as fully furnished at £ 725 pcm. At 4:53PM I was already on my way to view the flat, when I got a call from them saying that the price changed because I've asked for the property to be furnished and the new price was £ 800 pcm. Although I told them the property was already advertised as furnished, they even refused to meet me halfway at £ 750 pcm. Unfair trading, utter waste of time, I don't recommend.
1/5
TrustpilotDisgraceful and disgusting branch
Don't use the Dixons branch on Sutton New Road in Erdington Birmingham. You will not like the experience nor the stress in dealing these people who will lie about viewing figures, haggle you to drop your asking price with veiled threats of if you don't the next offer they get will be severely undervalued, and the looming sense they are not working for you but rather against you. Staff like Mathew Groves in the office as your point of call and Thomas Wilkes the housing agent that will misrepresent your options and take every opportunity to insult you and your home if you turn the pressure up on them doing a dreadful job. In my case my house was on the market for almost a year with the relationship ultimately in the toilet with this horrible branch. I had to drop my asking price by more than £15,000 even though on the many house selling websites my postcode property and similar properties in the area had been selling at full asking price. The penny dropped when a woman was introduced to me to view my house and found out she was a Dixons housing agent attempting to scam me with a low ball offer which unfortunately paid off for them as I tried other estate agents in the area and I believe I was already blacklisted by Dixons as they wanted nothing to do with my house sale unless they were selling it at a ridiculous low asking price. I sold with Dixons and to that woman who I believe ended up flipping my property after a year back at full price. Corruption exists, just stay away from Dixons at Erdington.
5/5
GoogleSuch an easy and professional service was given in the sale of my property this month. Always responsive to emails and assisted where they could. Thank you team!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThe 3 bedroom on Hengham road is simply…
The 3 bedroom on Hengham road is simply awesome and l love the property. Aside from the fact that it is situated in a beautiful environment, it's closeness to my child's school as well as my place of work makes it the right apartment for my family. Thank you Dixons, I'm pleased with your service.ODUNOLA.
1/5
TrustpilotThe worst experience of my life.A one…
The worst experience of my life.A one star as i cant give 0.Dixons and the conveyancing company made the process so traumatic that i am still recovering from stress. To make matters worst i had 2 prospective buyers turn up and told me that Ricky at the Acocks Green branch told them how much debt we were in and so she had to meet us when she saw we had withdrawn the sale as she had a horrific experience with Dixons themselves.
5/5
TrustpilotDealt with Nadia at Dixon’s in…Erdington
Dealt with Nadia at Dixon’s in Erdington she has been absolutely fantastic from start to finish such a lovely person and very professional at her job would highly recommend her to other people !!!
1/5
TrustpilotThis estate agent is a bunch of wankxxs
Dixon’s estate agent SolihullThis estate agent is a bunch of wankxxsThey misguide you with everything just to fill there own pockets!They go on like they help you to your face behind your back they stab you and take under the table handouts and give their own favourites the best shout on the property even though the owners of the property are losing out as they settle for a lower offer that is in there best interest rather than the vendors intrest. So all you landlords do not even bother selling your property with these rip offs! Yours sincerely Big General
1/5
TrustpilotStay away from Dixons Bearwood
Sorry this review is delibrately long to give you an accurate and full picture! My experience with this agency in particular the Bearwood (Birmingham) branch was a terrible one, they functioned like a systematic gang working together with the landlord and checkout inspector to rip me off on multiple occasions, systematic because my post-experience incentive and the fabricated evidence during deposit dispute suggested that they work with third parties (such as cleaners and checkout inspectors) to rip off tenants. This should not be acceptable in a responsible society like UK and should be treated unlawful like theft.Their reputation with everyone who rented from them is lamental. You are guaranteed to regret renting from this agency. Please stay away!!! This kind of businesses only deserve to learn the conduct of decency in the hard way, that is to drown in debts and thereby close down permanently. On the day of viewing when I decided to submit the holding deposit I caught their first attempt to rip me off for the amount of £350 on papers that had to be scrapped upon digging to enquire about its source, and all the explanation they gave was a calculation mistake.During the period of tenancy their circle of communication to approve and get an essential fixing done is an infinite loophole, they basically exhaust you to give up asking instead go and fix it by yourself for which you are later to be fined too since they will treat it as a deviation from the inventory report. Yes! You understood correctly!Stage 1 (The Good)The agency officials played as the front bench "gang" by displaying to be nice and on my side, and convincing me to believe and listen to their recommendations for example I hired their nominated cleaner at the time of moving out. Subsequently arranged with their nominated check out inspector, basically they played it such that I followed their advice to the letter. After I moved out and handed in the keys, they completely abandon to communicate and cooperate with me regarding the deposit. Stage 2 (The Bad)The bad one is the check out inspector who filled the document from made up lies nothing inline with the original inventory report.Stage 3 (The Ugly)This was my landlord first attempted to refuse responding to my deposit enquiries until I had to raise dispute. Then he comes back with falsely fabricated documents and invoices claiming nearly 5 times more money than my original deposit. (Don't worry this time they met the wrong guy, the landlord learnt his lesson and I recovered my deposit!)But please watch out and take this review into your serious consideration before deciding to rent from Dixons Bearwood, unless you want to experience a guaranteed regret.
5/5
TrustpilotHi many thanks to an Walker he has been…
Hi many thanks to an Walker he has been very helpful throughout our property purchase highly recommended.
5/5
GoogleI found the service provided by Ian Goodyear the Branch Mortgage Consultant excellent. He was very accommodating and helpful throughout. Always happy to answer any questions I had and helping to put me at ease with the whole process and ensured my mortgage was completed with the minimum of fuss. Highly recommended !!
Thank you for the great review! I'm happy to hear you received very good service from Ian. I will pass on your kind comments to Ian and the entire branch team. Kind Regards, Sarah
5/5
GoogleWe have recently sold my mom's house through Dixon's Kings Norton Branch. Right from our first meeting with Michael through to completion with Lucy, they have been helpful, positive, courteous and realistic. The have also shown great empathy and patience with me during a difficult time. Our house was unusual and difficult to value. They were very diligent while coming up with a valuation and included us in every stage of the process. I would have no heistation in recommending. Thank you.
1/5
TrustpilotDixons are one of the worst estate…
Dixons are one of the worst estate agents going. Nobody ever seems to know what they’re doing and pass you from person to person. Everyone is miserable and unfriendly. Extremely difficult to reach all of the time. Had a survey booked in... they didn’t even bother to show up. Contacted them, they had no real reason, said they’d call back, never did. Was also interested in purchasing a property which was a disaster. Couldn’t get hold of anyone. Nobody got back. Went in, again nobody had a clue what they were doing, passed from one clueless employee to the other... all of which were miserable and clearly didn’t want to be there. Avoid at all costs. Unprofessional, poor communications and frankly a shambles.
1/5
TrustpilotChased for money 14 months after vacating
I was renting a property managed by Dixon's with my house mate. I vacated the property after our contract had ended due to shockingly poor service. I informed Abigail Koasha from Dixons Selly Oak via e-mail that I had vacated the property and paid all the leavers fee's. I called to confirm with Country wide terminations that this was correct and received verbal confirmation that I had. My house mate then signed a new tenancy agreement on his own.I have not had any contact from Abigail since leaving. 14 months later on, I received a call from Abigail stating that I owed money that my ex-housemate had not paid because she had not bothered to fill in the forms to remove my name from the tenancy. Abigail threatened me with court proceedings in her first call to me in 14 months. My housemate has stopped communicating with Dixon's so they found me an easy target to bump up their profits.I have been forced to take this up with the property ombudsman because Dixon's continue to harass and threaten me with court unless I pay for a charge 14 months after I had left the property. During my time in the property, I could not get hold of Dixon's when we had issues with the house. Precisely zero issues were rectified. If Dixon's spent half the time they do unscrupulously chasing for money and put that into customer service, they might stand a chance. Please avoid using Dixon's at all cost. Shockingly poor service during and after the tenancy.
1/5
TrustpilotI currently rent with Dixons (hopefully…
I currently rent with Dixons (hopefully not for much longer when I have my money together to move!)and have done since 2017.Dixons on my property also manage the property instead of the landlord. You would therefore think; that in the face of any problems/issues- they would actually be relied upon to do their job?Sadly not.The service provided by this agency is that dire, once I am out, I will not touch a rental by Dixons, ever again.There are 2 rental agents at the office that deals with my property yet neither of them seem to be able to pick up a phone and update, return phone calls or correspond in a non argumentative and unprofessional way. I have been trying to call for two days now. Messages left. A call back is too hard, it seems.Boiler problems in my property were on/off for nearly six months. Now a broken freezer for a week. Whilst those are quality issues and landlord issues, Dixons/Countrywide who deal with the repair side of things think the occasional phone call chasing the landlord is sufficient.I am afraid it isn't.Then lets talk about the fees for this absolutely rubbish service.To just renew my contract last year- Dixons asked for approx £130. Bearing in mind the only thing that changes on that contract are dates and the need for an additional signature. Literally no adminstration at all. What the money was for given they can't even pick up a phone, I really don't know.Do not rent with Dixons.They are the worst agency out there.
5/5
GoogleI have recently used Dixons to sell my property and they have been amazing! They had viewings arranged before my house even went on the internet and they found us a buy in less than a week. They kept in touch with us throughout the whole time, and they were always there to answer all of my questions. It wouldn't have been as smooth as it was without them. Thank you all at Dixons Kings Norton.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dixons Estate Agents's Birmingham office has 313 reviews across two platforms: 131 on Google, 182 on Trustpilot (across the whole business).
Dixons Estate Agents Kings Norton is rated 3.9 out of 5 across all 313 reviews, and 4.8 out of 5 on Google from 131 reviews.
Dixons Estate Agents Kings Norton, 72 The Green Kings Norton, Birmingham, B38 8RU, B38 8RU.
