1/5
TrustpilotRipped me off
Ripped me off! They took my deposit and then refused to give me it back when we didn't get the property - said I provided misleading information when that was absolute rubbish! Bunch of thieves - don't go near them
Trusted Agent profile · Birmingham
Dixons Estate Agents Kings Norton reviews in Birmingham
★★★★★
313 reviews across 2 platforms
72 The Green Kings Norton, Birmingham, B38 8RU, B38 8RU
Dixons Estate Agents's office in Birmingham, at 72 The Green Kings Norton, is rated 3.9 out of 5 across 313 reviews on two platforms, including 131 Google reviews rated 4.8.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotPoor service.once sale is completed…
Poor service.once sale is completed staff become very unhelpful and rude.they also dishonest in their approach.ask me to pay deposit several months before the sale .many to get my deposit only after complaining.overall I had a very bad experience .they knew we were first time buyer at the time.
5/5
TrustpilotExcellent service in difficult times
Ian Walker of Dixons has been excellent throughout quite a complex flat sale. Despite all the complications of COVID and the fact that at one point we had to withdraw the property from sale due to uncertainty about the owner's health, a good and realistic price was obtained. Ian steered us through the process and was very helpful
1/5
TrustpilotAwful experience
Instructed Dixons last year to sell my dad's house. Really hard to get hold of anyone, continually had to chase for updates, felt completely let down by them and their lack of customer service. Avoid!
5/5
GoogleThey were professional and very responsive to my questions throughout the journey. I would use them again!PositiveResponsiveness, Professionalism
Agent replied · 24 October 2024
Many thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNever recommend this company to anyone…
Never recommend this company to anyone .They took deposit before send me any documents charged me 160£ and later said to me your application is refused and deposits is nonrefundable..now going to take legal action against them ..don't go to this company if have less then 1 star I give them .
5/5
Trustpilotfriendly and Professional staff .
I just viewed a property at Arran Road(B34 6DD),DIXON staff are professional and friendly.The house is in excellent location within a walking distance to my children school,very clean and quiet environment .(Stephen)
1/5
GoogleStay away, poor service from Lucy. They work along side property investor and will sell your property on the cheap to them.
Agent replied · 24 October 2024
Hi Duncan, I am sorry to read that your experience did not meet your expectations. Please email us at review@countrywide.co.uk with further details and we can investigate the issue you have raised. Kind regards, Mark
5/5
GoogleGreat service from Korren and Dale would recommend using them. Very professional and efficientPositiveProfessionalism
Agent replied · 24 October 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotRented a 1 bedroom in Edgbaston through…
Rented a 1 bedroom in Edgbaston through them and when moving they made up all sorts of charges just to take half my deposit including holes in the wall despite the fact that the flat came furnished with blinds and I never hung anything so didn’t make any holes.
5/5
GoogleGreat team, very knowledgeable & helpful, generated lots of viewings for me.PositiveResponsiveness, Professionalism
Agent replied · 24 October 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThey work for the landlord!
The sided with the landlord all the way through. Only heard from them when they attempted to collect more fees from me- with or without valid reason; when I asked them to prompt the landlord to do his part of the maintenance, the stepped back and became evasive. Disgraceful!
5/5
TrustpilotDarren & his team have a refreshing…
Darren & his team have a refreshing honest approach within this current market . In my experience I need honesty, professionalism & a friendly approach. They never fail to perform, what more can one ask from a trusted agent. Many thanks.
5/5
TrustpilotGood Service
I requested a valuation from Dixons Estate Agents and I am very satisfied by their service. Especially, I was served with Lisa who was very helpful and the information she provided was very valuable for me. I honestly advise her.
1/5
TrustpilotDo not use you will lose they house…
Do not use you will lose they house purchase if buying with a mortgage they are slow and sly. They will charge you 600 upfront and keep asking stupid questions and get personal. Bearwood branch b66
2/5
TrustpilotDisappointed with the tenancy service received at Dixon’s Yardley
After viewing the property the commitments were made but never fulfilled even after a month ,poor communication ,Without even looking at the inventory list house being handed over to Tenant (which showing multiple damages, not professionally cleaned kitchen and toilets) ,Ignorant and not professional at all.
5/5
TrustpilotThe agent has been affable and…
The agent has been affable and approachable, also very helpful in providing general guidance and advice. The service in general has been great!
1/5
TrustpilotMr Mohammed Salim
Mr. David Lockwood and Mr. Andrew Thornhill are very unprofessional, desperately seeking gains even if it means throwing the local community under the bus. They have no interest to work with the locals, they sweep in and bully the locals. Its disgusting and unacceptable.
5/5
TrustpilotSOPHIE HODGSON Professionalism and…
SOPHIE HODGSON Professionalism and manner of presentation was off the chart she is holding dixons and representing with top notch
1/5
TrustpilotDisgusting Customer Service
Had a viewing booked today, got there 10 minutes early and stood outside for 20 minutes waiting and no one showed up! Called and emailed but no answer or explanation. Disgusting service, wasted time and petrol money too.
1/5
TrustpilotDon't trust this company its decent way…
Don't trust this company its decent way scam.They making money only viewing you property. Worst letting agents in uk. Don't pay deposit untill your application accepted.now going to take legal action on credit act 1974..section 75..
1/5
TrustpilotNot good at all
Not good at all, poor customer service from branch manager who I feel needs some refresher training.Tried pressuring us into accepting a reduced offer, didn’t pass on offers!Overall a very poor experience, go elsewhere.
5/5
Trustpilotjade durnall helped us with renting the…
jade durnall helped us with renting the house from dixon agency in wolverhampton, she was very nice and receptive from start to finish, i recommend with confidence !!
5/5
TrustpilotAbsolutely seamless Ian found us a home…
Absolutely seamless Ian found us a home and have the keys in less than 4 weeks.Total professionalism from all the team at dixons Birmingham City Centre highly recommend for selling or buying forget the rest.Peter C
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