Trusted Agent profile
★★★★★
313 reviews across 2 platforms
72 The Green Kings Norton, Birmingham, B38 8RU, Birmingham B38 8RU
Dixons Estate Agents's Birmingham office at 72 The Green Kings Norton is rated 3.9 out of 5 across 313 reviews on two platforms, including 131 Google reviews rated 4.8. The 182 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleDale and the KN team were wonderful throughout the selling process. Dale's response time to emails is notable as is his tenacity to maintain momentum, on the small number of occasions the process faltered. Happy to recommend, unreservedly.PositiveResponsiveness, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
TrustpilotI was Viewed a property by Miss Amelia…
I was Viewed a property by Miss Amelia Hamilton , it was for a studio .. from the first instant she was very polite and approachable. Very informative about the property . helped me in answering all the question i had about the property.
5/5
GoogleGreat service from Korron and Rikki very supportive through the whole process!
Many thanks Yazminn T for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotRefund
The worse estate agents to deal with
1/5
TrustpilotGone down hill have been a landlord…
Gone down hill have been a landlord with them since 2015they put tenants in that did not pay rent the last two months'It was empty for 6 months due to legal things the said it was out of there handsrent and legal did not want to pay now I have a tenant they moved in for eight months after that I am going elsewhere I have lost all confidence with them please do not use them
5/5
GoogleMy partner and I have recently bought a house through Dixon’s. The service and level of communication has been amazing. Lucy the branch manager is a real asset to the branch and company and facilitated a very smooth transaction, through her dedication and problem solving skills.
Thank you Natasha for your wonderful 5* review of our team at Dixons, Kings Norton. It is great to read that you found the service amazing and that you found Lucy, Branch Manager, an asset to the company and enabled you to have such a smooth transaction. Kind regards, Scott.
5/5
GoogleFirst met Michael for an initial consultation who was very knowledgeable and helpful guiding me through the steps as this was my first house sale. The team are also very proactive and made the whole process very smooth and hassle free. Thanks for everything.
Thank you for your and glowing 5* review of our local team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
5/5
GoogleHi, I chose to use Dixons Kings Norton as I found their representative (Garreth Pegg - Branch Manager) very friendly, professional, and personable. The entire team have been at the end of the phone every step of the way and made the process a whole lot smoother. The office is based across the road from my business and they have always welcomed me with a smile when I've visited the branch. I would highly recommend them to anyone (and already have) as they have been a joy to deal with. Many thanks to the team at Dixons Kings Norton for putting up with me and taking the stress out of my sale.
5/5
GoogleCan't speak highly enough of the team - all very friendly, welcoming and professional and have made selling my house much easier than I thought it would be.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI had a viewing but .....
I was asked to provide proof of fund before even being able to view a property to buy. When I said I am not happy to do this before viewing the property as I am not sure if I want to place an offer on it yet, my viewing was cancelled. This is such a violation of privacy and lack of professionalism....
5/5
GoogleReally couldn't fault them at all. Communicative from start to finish. As a first time buyer it was unfamiliar territory for me and they were immensely helpful with all queries. Excellent service.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNot a trusted letting agency
Please beware this agent does not always manage properties on behalf of the landlord. Dixons (Halesowen) collected fees from us for not reason or service provided to us and then left us on our own to deal with a rogue landlord who often ignored his part of maintaining the house in good time. It had been a nightmare tenancy through Dixons Letting Agents Halesowen.
5/5
TrustpilotTracy and Hayley at Dixons Willenhall…
Tracy and Hayley at Dixons Willenhall are brilliant.
5/5
GoogleI recently sold a property & have to say Dixons were fantastic very helpful & kept me up to date all the way too Lucy Anne & Michael a very big thank you will certainly recommend Dixons very professional
Many thanks David for your excellent 5* review. It gives me great pleasure to read that once again our Dixons branch were helpful and kept you up to date throughout.Thank you for the recommendation. Kind regards, Lucy.
1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional, can barely get a hold of them over the phone, don't respond to email enquiries. After finally managing to get through to them and book a viewing they rescheduled twice then told me the night before the viewing was cancelled because someone had made an offer. I was one of the first to book a viewing of the property so what could of happened in between?
5/5
TrustpilotJess found me my perfect property and…
Jess found me my perfect property and was so great. Maggie and Josh have been so helpful too. Best experience I’ve ever had with a letting agency.
1/5
TrustpilotHolding deposit Scammer
Scam company. Takes 6 months' holding deposit from immigrants and then let the property to other customer. They do not reply after getting your money.
1/5
TrustpilotTerrible Service AVOID
Terrible Service. As a landlord I paid for full management but all they did was rent collect & they didn’t do that well, leaving me in arrears. High staff turnover. Poor service level. Contractors they use botch repairs. They price the rent low to get tenants & their fee. I’d question whether the even meet the tenants. AVOID.
1/5
TrustpilotERDINGTON Branch
Absolutely pathetic service. Rang and left several messages without any response . They haven’t got the basic levels of customer service to even pick up the phone. If that’s their ethos then stay away from them .
5/5
GoogleVery smooth and professional. Dale and Anne helped us a lot. Although during pandemic period, Dale liased with several parties and very responsive. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from Ian, Lucy and Ann, thanks for your excellent services that today I am a home owner, we became very close it felt as if we knew each other before. Dom.
Thank you Dom for your wonderful 5* review of the great service you received from Ian, Lucy and Ann. I will make sure your kind words are forwarded to the whole Dixons team. Best wishes, Scott
5/5
TrustpilotExcellent service and a lovely team
Efficiency with a smile and attention to detail throughout the lettings process, excellent service and a lovely team
1/5
TrustpilotDon't answer the phone
Don't answer the phone, dont get back to you when i was obviously interested in a property,ignores messages left for a return call, then sells without even contacting me to see if I wanted to put an offer in, feel sorry for the sellers might have got a better offer, I wouldn't use them to sell my house
1/5
TrustpilotRipped me off
Ripped me off! They took my deposit and then refused to give me it back when we didn't get the property - said I provided misleading information when that was absolute rubbish! Bunch of thieves - don't go near them
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dixons Estate Agents's Birmingham office has 313 reviews across two platforms: 131 on Google, 182 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Dixons Estate Agents Kings Norton is rated 3.9 out of 5 across all 313 reviews, and 4.8 out of 5 on Google from 131 reviews, checked 9 October 2026.
Dixons Estate Agents Kings Norton, 72 The Green Kings Norton, Birmingham, B38 8RU, Birmingham B38 8RU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.