Connells Lettings Birmingham reviews

★★★★★ 5/5

Google

Billy Knowles dealt with our mortgage application and we were very happy with his professional service and attitude. We had a complex mortgage situation and he was reassuring and worked calmly and diligently to resolve it and get us an excellent deal. Billy was friendly, good humoured and professional throughout.PositiveProfessionalism

Samantha · 26 October 2021

★★★★★ 5/5

Google

Lauren has been such a great help with finding me a place and getting everything done and dusted in a very short turn around.

James · 12 June 2020

★★★★★ 1/5

Google

Very poor recent experience with the team at Connells King Heath.. we made an genuine attempt to purchase one of their properties, but because we was not prepared to use any of their services i.e mortgage broker, conveyancing our accepted offer was discarded..based on my recent experience as a genuine buyer i would not recommend selling your property with Connells as their techniques is questionable, we have since had a offer accepted on another property, with a professional & courteous estate agent.

Richard · 12 June 2023

★★★★★ 1/5

Google

This is one of the worst letting companies you can deal with. They are frauds, liars and unprofessional. They lied to me when renting my property, kept the money paid by the tenants for a month in their accounts to gain profit on it and kept lying to me about releasing the money. I called them several times to cancel the management and they kept lying about it and manipulating to keep taking the management fees and not to return any penny. They have no manners and respond after days and days of emailing them. No cross communication and they asking same questions.

Nihal · 12 June 2023

★★★★★ 1/5

Google

We had a horrible experience trying to buy our first house from Cornells Kings Heath. The sale didn't go through at the end after numerous chases as the vendor were unable to clear the charges on the deed. We were ready to complete within 5 weeks but had to wait further on the vendor to clear the charades. During this we chased the matter with Connells and they were very slow in getting back to us, calls were never returned, for days no body answered the phone and emails were replied after 5 to 7 days. Was a complete waste of time and money and pure frustration. Went with their neighbour for the second attempt and completed within 7 weeks.

Dev · 12 June 2023

★★★★★ 1/5

Google

I want to state from the beginning that none of this is a reflection on Charlotte, who has been a dream to work with post rental. If this review was for Charlotte only it would be much higher. We rented a house with Connells, originally Connells Bearwood however we were made aware it changed hands to Connells Kings Heath only upon leaving the properly. Upon moving into the property, it was full of painting and decorating waste, the floors were so dusty that as we were moving in we were coated with dust whenever we moved. We had a month without gas as we were allowed to move in without a gas safe check being done, so the landlord told us not to use the gas until this had been done. This left us, including my 18 month old daughter, in freezing temps in February with no heating. Just as we thought we might be able to get the heating on we discovered the landlord had allowed nearly £400 in debt on the meter and we had to wait for him to send us the money to wipe that debt. Both the front and back gardens were full of trade waste, we were reassured upon viewing the house by the letting agents that this would be removed before our move in, however it remained in the garden for the entire tenancy. The trade waste in the back garden included large amounts of broken glass and sharp broken mirrors, so we were unable to enjoy the garden for our entire tenancy as it was not safe for our young child. We understand this was an issue with the landlord, but connells should not be letting properties that are genuinely unsafe for tenants, without gas safe checks etc. Still, we loved this house and treated it with respect and that was clear when we were granted our entire deposit back. We were relieved as we believed the battle would be over, they said we would have the deposit returned within 10 working days. 10 working days came and went and no deposit returned. We have emailed and called to chase and today been told that the accounts team for some reason did not receive the request even though everything was sent through as it was supposed to be. It was disclosed to us on a phonecall that this is not the first time this has happened but that we would receive our payment by end of working day tomorrow. However now they are saying the accounts team have too many payments to make and we will not receive until the end of day Friday. This will be 15 working days since we were granted our deposit back and is completely unacceptable when we have not done anything wrong. Don't rent with Connells unless you as an excellent tenant want to be penalized over and over again. Because they will take advantage of you at every stage, even if you do everything right.

Ella · 12 June 2023

★★★★★ 5/5

Google

Charlotte is a very helpful staff and help our family settle a lot of problem! Her responsive attitude and fast pace working style which fits my style! If you have need of accommodations,I will definitely suggest you to seek help from her!

Solar · 12 June 2022

★★★★★ 1/5

Google

They are absolutely useless! Have been staying in a rented property over 4 years managed by them and have always paid rent on time. However, when it comes to referencing moving forward, they are completely incompetent! Drag out providing referencing by simply verifying the length of my stay and confirming if payments are made on time, which is a 5 mins job and dragged out over 2 weeks with various excuses! 2 words to describe them, unreliable and incompetent!!!

Iswari · 12 June 2023

★★★★★ 5/5

Google

I Can't fault this branch at all. They have been 2nd to none from start to finish. All the staff are really helpful, kind and friendly...they kept me fully up to speed throughout the process. They really do go above and beyond for you. Cant rate highly enough. Thank You Kings Heath Branch!

Anthony · 13 June 2019

★★★★★ 5/5

Google

All the staff at this branch of Connells are both friendly and Professional , Lauren looked after the let on my house and was amazed that she found a tenant in 24hours for me. Lauren kept me up to date on the process from beginning to end. Very happy with the service .

Tara · 13 June 2019

★★★★★ 5/5

Google

I cannot recommend Connells Kings Heath enough! Lauren was so helpful, professionnal and reactive. Moving from another country, I wasn't used to renting processes in the UK, and she took the time to explain every step. Thank you Lauren for making this so much easier!PositiveResponsiveness, Professionalism

Emilie · 12 June 2021

★★★★★ 5/5

Google

My experience with Connells for renting a property is very satisfactory and I am very impressed by their prompt reaction and professionalism throughout the process, particularly Sian Morris. A big thank you for all your good work indeed!

James · 12 June 2022

★★★★★ 5/5

Google

Excellent estate agents, very fast responses. Lauren was great and always helpful throughout our experience, which is very much appreciated as moving can be a stressful time! Would very much recommend this branch as all staff were friendly and patient.PositiveResponsiveness, Quality, Professionalism, Value

Laura · 12 June 2021

★★★★★ 5/5

Google

A huge thank you to Sian for making the stressful process if moving as easy and simple as possible. We really appreciated how organised and efficient she was throughout the whole process - thanks again!PositiveResponsiveness, Professionalism

Steph · 12 June 2022

★★★★★ 5/5

Google

Sian & Kori were great and dealt with all of our queries in good time, found a place on very short notice which suited our needs and even negotiated with our previous landlord for us.

Lxxxs · 12 June 2022

★★★★★ 5/5

Google

Really great team. Sian was amazing start to finish and got me into the property in good time. Super helpful and stress free. Good communication through out.PositiveResponsiveness, Quality, Professionalism

Izara · 26 October 2022

★★★★★ 5/5

Google

Its the 1st time me and the partner have rented privately and I can honestly say Sian Morris who was dealing with us from the start to finish was brilliant and super efficient! She made the moving process less stessfull for us with her organisation of the paperwork process. Any thing we was unsure of, she answered without a single problem. Me and the boyfriend can not fault her at all. Id happily recommend Connells now due to the superb efficiency and there friendly professional manner. You have two very happy tennants who are now settling into our new home. Thanks again for everything Sian. Your amazing!

Sarah · 12 June 2022

★★★★★ 5/5

Google

Billy helped us with our remortgage this time - a bit different to the last time when we could pop into our local branch so I worried it wouldn't be so smoothly run with Billy not being in the same city! But he was wonderful! Replied to queries quickly, he chased things up and kept in touch during the times when things were just moving along behind the scenes. He was very approachable and friendly and really made us feel like we were his priority at that moment. Great service from connells as always, never been disappointed by them.

Rachel · 12 June 2022

★★★★★ 5/5

Google

As a tenant I recently moved into a property which I came across Rightmove. Although the property was managed fully by the landlord, my experience with Connells was certainly a pleasant one. The Lettings team- Sian, Charlotte and Kori remained always professional at all times. Having had bad experiences with other agents, the guys always kept me updated with next steps and always responded to my emails and calls. Very swift transaction with no problems at all. Thanks again guys.

Umar · 12 June 2022

★★★★★ 5/5

Google

As first time buyers, we'd definitely recommend Connell's King's Heath. Billy was really helpful and communicative every step of the way, from the first viewing through to completion. He definitely went above and beyond and we hope he's rewarded for it!PositiveResponsiveness

Rob · 26 October 2020

★★★★★ 5/5

Google

Very good service I had great experience with the Mortgase Advisor.Curt in the kings heath Branch.he was very efficient and understood what I want Luke as well very good and well behaviour thanks again Connells

Arif · 17 July 2023

★★★★★ 5/5

Google

Thanks to Connells estate agents for giving me the best flat for rent. Thanks to Shaz for her excellent performance

Sandra · 12 June 2023

★★★★★ 5/5

Google

Great team, advocated on customers behalf very well. Professional and skills communicators.

Jake · 19 October 2024

★★★★★ 1/5

Google

Worse agents ever. Continuesly messed around and then finally got a viewing booked. Was travelling from london to birmingham. Called in as couresy to inform them that i maybe running late due to traffic and was told to turn back around as being 5-10mins late was too inconvenient for the agent.NegativeQuality, Professionalism

Smash · 12 June 2021