5/5
GoogleExcellent support given through the entire process . Thank you to the Connells' team.
Agent replied · 25 October 2024
Thanks for the wonderful 5* review Allison! Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Birmingham
Connells Lettings Birmingham reviews
★★★★★
232 reviews across 1 platform
93 High Street, Kings Heath, Birmingham, B14 7BW
Connells Lettings's office in Birmingham, at 93 High Street, is rated 4.3 out of 5 across 232 reviews on 1 platform, including 232 Google reviews rated 4.3.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google5/5
GoogleLauren has been an amazing help in getting us moved in to our house, the process was smooth and speedy, Lauren made this possible and we’re delighted with how it’s worked out.PositiveResponsiveness, Quality, Professionalism, Value
2/5
GoogleMega disappointed in Connells KH. Do not even allow a viewing if you don't have an AIP/DEPOSIT over asking price? Your asking price may not be my offering price or the true house value?!!! Stupidly priced despite the clear fact that prices are inflated at present and houses similar to this are listed for substantially less with other agencies. What if the owner was happy to accept a little less? Dont care as its all about your personal commission. Shameful! After many unanswered calls, a rude encounter with a bloke called Jason. As an EA u are not my mortgage advisor, you cannot rudely ask personal financial questions. Knowing I have an AIP and a good cash deposit is enough! His words "We don't take just anyone to house viewings" despite me having a good AIP and over 50k cash deposit. Additionally, FYI IF I felt a house WAS actually worth asking price or more, I would be able to come up with more cash! Definitely not going to bother enquiring with Connells again no matter how good a house may look, not worth dealing with such employees!!NegativeProfessionalism
1/5
GoogleTerrible Agent: My recent experience with Kori James lead me to believe in four things about Connells & Him - Dishonest, unprofessional, unable to communicate, and lacking the basic level of customer service. I viewed a property and sent the application the same day, I was told that he will get in touch the next day. I didn't receive any communication from him, I chased him and I was told that landlord had questioned my request for a break clause. I amended my application increased my minimum stay to 18 months and 6 months advance payment of rent, he assured me that he will put my application forward in the next hour or so. I chased him the next day, he told me he hasn't done it but he is going to meet the landlord today and let me know. I chased him next and I was told that he met the landlord but couldn't discuss my application. I even told him why I have to chase, why can't you just let me know? From Saturday to Friday he kept promising that he will forward my application and let me know. On Friday , I contacted the office and spoke with a different staff member who told me that let was agreed for that particular property a few days ago, which was really disappointing as he did not inform me. I didn't receive any communication from him he was being dishonest and deliberately ignored my application. Terrible behavior and service.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery pleased to have chosen Connells to sell my property. They have been very helpful from start to finish. Amazing staff,especially Aaron and Billy, who have supported me throughout the whole process. I would definitely recommend them!
5/5
GoogleWith Billy, you have a professional broker who has the experience to navigate the many mortgage products to find a solution that fits. Billy supported on a complex application - no fuss, very responsiveness and comes highly recommended.PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Hello, thank you so much for taking the time to provide our Connells team with a 5-star review. We are so happy to hear Billy and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
1/5
GoogleTime wasters, got messed around dealing with jason and arron promising to call never called or replied to emails to update you what so ever. Wasted 2 weeks to hear that i was out bid lucky i already put in other offers after and got lucky. Am so pleased i didn't have to go through them would have been a nightmare. They are absolutely useless compared to the real professionals out there. AVOID THEM HONESTLY! this is coming from second time buyers so i know how things work they just use delay technique to start a bidding war between buyers.
5/5
GoogleArron from connells came to value our house, we had already had two valuations however connells valuation was £10,000 more. He was very professional and new lots about the local area which impressed us. We then agreed a sale price £5,000 above our asking price meaning that we had gone with the original two agents we would have sold for £15,000 less. We were absolutely amazed by Billy who came and conducted our viewings and helped with chasing our solicitors through to the end. I would highly recommend connells to anyone thinking of selling thank you so much to all the team for all your hardwork!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHello Sandra Dinh, Thank you for helping find our new home It was a smooth process all through Doris and I are grateful 💕 💕 💕
5/5
GoogleBilly Knowles help me through with me mortgage application in a super efficient way. From strat to finish I received quick and reassuring communication from Billy. As for a first time buyer he made sure that I understood each stage of the process, and he did this is a very friendly and professional way. I found Billy approachable and helpful throughout the purchase. I would definitely use Connells services again or happy to recommend them to others.PositiveProfessionalism
5/5
GoogleAmazing teamwork from Kori’s staff, especially from Matthew and Charlotte. I placed them in a slightly challenging situation with me being based in South Africa whilst trying to find a suitable property to move into on arrival to the UK. You both were patient, supportive and your passion and care for your customers are outstanding. A massive Thank You team Connells!
5/5
GoogleCharlotte at Cornells was so helpful throughout the whole process. Any questions we had she knew the answer and everything went really smoothly.
5/5
GoogleSian is very helpful when processing our application. She is responsible and we are happy on the successful result. Appreciated 👍 …
5/5
GoogleReally grateful for all the help and assistance I have received and continue to be receive by the staff at Connells. Billy for one has been extremely attentive and helpful throughout our property journey. He has assisted at every point, calling regularly and always been available to chat about any questions or concerns I have. Can't thank him enough for always been open and honest with us it's really appreciated.
5/5
GoogleVery happy with the service received from Jo! Jo was incredibly charismatic, informative and comforting when helping us buy our first home. We had a very speedy process and Jo helped us along all the way! Great job! Even when we popped in to collect our keys all the ladies in the office were so kind and friendly! Well done Connells Kings Heath!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleShaz of connells kings heath has displayed professionalism and efficient service delivery towards her job.She is indeed a good Ambassador of the company who represent the brand WELL. I sincerely appreciate my experience with you during the house search as you show dedication and was never TIRED despite how demanding my request seems to be. Keep the Spirit up.
5/5
GoogleAll I can say is without Billy’s tremendous help, support & shear determination we would not be in our lovely new home today. After several issues which were out of control Billy supported us throughout. If you are considering selling your home I fully recommend using Connells.
Agent replied · 11 June 2024
Hello, thank you so much for taking the time to review our Connells team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
4/5
GoogleThanks Shaz for the fast process and updating every step.
5/5
GoogleLauren is very professional and very helpful. I had to move in the middle of a pandemic and I wouldn't have done it without her help.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleConnells Estate agent Shaz is very nice and conscientious.
5/5
GoogleLauren is very professional and very helpful. I had to move in the middle of a pandemic and I wouldn't have done it without her help.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAbsolutely superb! Very professional. Attention to detail and speedy response to any Questions.
Agent replied · 11 June 2024
Jean thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleThis company is an absolute joke! Claimed we was in rent arrears and when I went into the branch it turns out the payment was made on the correct dates using a different reference number. It turns out they have thousands of pounds they can't account for if people use a different reference number rather, than follow it up they keep it all mounting up in a pot for themselves! Basically criminal and their attitudes are disgusting and unprofessional! I suppose if u pay peanuts u get monkeys but they don't even deserve peanuts the jobs worth! Should change their name to conning because that's all they do to people!
2/5
GoogleAfter attempting this company 3 times and receiving extremely poor service everytime, from rearranging 20 minutes before a house viewing to getting booked onto the wrong house viewing. I have decided I won’t be going ahead with this company even if I find a house as if their service is unreliable now I wouldn’t be able to trust it in the future. It may well just have been me who has received this kind of service but unfortunately it has left me with a negative image of the company.
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