Connells Lettings Birmingham reviews

★★★★★ 1/5

Google

I had a really poor experience with Connells. I was very interested in a flat, but they were completely inflexible on the move-in date, demanding I move in that same month. They completely ignored the fact that tenants have existing leases …

Edoardo · 16 July 2025

★★★★★ 5/5

Google

Me and my partner used Connells for our mortgage to purchase our first home. We requested to speak to Billy thanks to a recommendation from a family friend who had a great experience with him. Billy was our Mortgage Advisor, he helped us pick the best product for us and found us the best rates possible. Billy's level of Customer Service was second to none, he continously kept us up to date and was always available if we required any help. He was a credit to the company and I will be reccomending friends and family to use Connells (Billy in particular) when required. We cannot thank Billy enough for making this such a smooth process and we will be returning for our next mortgage.

Robert · 12 June 2022

★★★★★ 5/5

Google

After renting privately for over two decades, when finally we wanted to buy a house, I found the overall process to be too complicated and confusing. That is, until I viewed the first property with Joanne at Connells. We were very lucky to kind-a-stumbled upon them but once I talked to their mortgage advisor Billy Knowles, I knew that I can rely upon him to make our purchase possible. I was not wrong at all and Billy literally took care of everything. He was always there for me, always sending me links to interesting properties and not just with Connells but even with other Estate Agents too. Eventually we liked a property shown us so professionally by Joshua from Connells, giving us ideas about use of facilities, but we were a bit doubtful due to our lack of knowledge of the surroundings. i talked to Billy and he arranged for one of his evaluators to discuss pros and cons and we received terrific impartial advice from Aeron. Billy collected our paperwork and helped in putting our mortgage application and once there were delays on the bank side when processing application. Billy worked tirelessly to get all paper work sorted and did everything so promptly that it was unbelievable. It may seem like you are paying too much money for a lifetime membership but trust me, it's all pennies worth it. They are such a fantastic team and all of them I talked to on different occasions, from Joanne to Billy, are really professional and friendly and they have been so patient dealing with all my naïve queries and especially Billy with arranging everything from mortgage to insurances, etc. Connells in Kings heath are really the best.

Waqas · 12 June 2022

★★★★★ 5/5

Google

I bought my first house through one of the best Estate Agents Connells Kings Heath. I really like their service, specialist Sales Negotiator Anchal Arora and Katie Howell. Thank you

Abdul · 29 October 2025

★★★★★ 5/5

Google

The process of renting the house was quick and relatively easy with Connells. We found Sandra Dinh very professional and friendly in how she explained and dealt with things. Many thanks to both Sandra and Pam at Connells, Kings Heath.

Peter · 16 July 2025

★★★★★ 5/5

Google

Great experience with Connells. Sandra was very helpful and responded to all our questions quickly. Overall the experience was a breeze!

Alastair · 2 June 2024

★★★★★ 5/5

Google

V good experience with Connells in general esp this branch. We’d been struggling to get a rental property due to having 2 fully house trained kittens despite having a good background otherwise in terms of income, references etc. Charlotte was great in getting us matched up with a great and sympathetic landlord in a lovely property in our desired area. We’re v happy. Thanks a bunch!

Jessica · 12 June 2023

★★★★★ 5/5

Google

Sandra and Parminder Were extremely helpful when going through all red tape of renting a flat. I had a few issues with the red tape but the ladies we're very helpful in ironing the issues out, I'd definitely use again. Thanks again

David · 16 May 2025

★★★★★ 5/5

Google

I am having re-mortgage done via the Connells, with absolutely great support of Dilvinder.

Grzegorz · 15 February 2026

★★★★★ 5/5

Google

I was really impressed with staff they all did an amazing job at arranging my new tenancy so quickly and understanding our needs.

Kelly · 28 November 2025

★★★★★ 5/5

Google

OMGoodness!! Each one of these guys in this office are Really good. They are always bubbly when answer the phone and super helpful. They always go out of their way to help and assist me, everytime I call. Due to their professionalism and great advice and support, I have learnt tons and have felt alot more confident, as I start my journey in building up my Property Portfolio. There is always someone who is willing to give me plenty of advice or at least will find out the info for me and get back to me. The Mortgage Advisor, Billy Knowles, is Top Dollar in fully assisting me and guiding me throughout entire process of remortgaging our properties. I shall definitely be using this branch in particular again as we now have a great working relationship which will continue for the future. God bless them!PositiveResponsiveness, Quality, Professionalism, Value

Dionne · 12 June 2021

★★★★★ 5/5

Google

Have had really good experience with Connels and especially Billy Knowles. Being a first time buyer there are various aspects we were not aware of and Billy has helped with every step of the way from securing our mortgage to helping us get our offer accepted and even assisting in getting the process moving quicker with solicitors. I have nothing but great word to say about the help he has been for us.

Shiv · 12 June 2022

★★★★★ 5/5

Google

Sandra and Parminder have been great and made the entire process efficient and professional. We are grateful for their assistance and would recommend them for people looking for a lovely home.

Deborah · 16 August 2025

★★★★★ 5/5

Google

Being a first time renter in the UK, I was not sure to expect but Sandra Dinh and her colleagues made the process seamless. They were very professional and responsive to my queries. They left no stone unturned yet, they kept to the agreed timelines. To top it off, I received a lovely gift from Connells on the day I got my keys. Super pleased!

Hadiza · 10 April 2024

★★★★★ 5/5

Google

Thank you to Billy Knowles for helping me to arrange my FTB mortgage. He is always polite, personable and professional, he demonstrates a can-do attitude, and takes time to explain things fully. He will always contact me back and never leaves me waiting for days for a response. He really works hard to ensure that the customer gets the most suitable product at the most competitive price, which is genuinely appreciated.

Kate · 12 June 2022

★★★★★ 5/5

Google

Exceptional services from James . He is highly professional and the service he delivers is super .He calls back promptly answers any queries honestly and efficiently.His service as an estate agent has been impeccable. Their team is always approachable and ready to assist with any concerns. I highly recommend them for anyone looking for a trustworthy estate agent.

Mya · 27 July 2024

★★★★★ 5/5

Google

The team at Connells, Kings Heath have been so supportive throughout my property purchase experience. From arranging viewings, to providing help and support of exchange and completion they have been there every step of the way. Super friendly staff and a very professional and personal approach I would highly recomend using the Connells, Kings Heath branch for buying or selling your home. Thanks to you all, a special mention to William Knowles (Billy) the amazing Estate Agent who went the extra mile to ensure the process was smooth and stress free. Five star service ⭐⭐⭐⭐⭐ all the way.PositiveResponsiveness, Quality, Professionalism

E · 26 October 2020

★★★★★ 5/5

Google

When choosing an Estate Agent, I would thoroughly recommend having a chat with someone at Connells in Kings Heath. We had already had other companies around to give us a valuation on our house, but Matt came round and was optimistic about selling it from the start. He even said we would get more than what the others said, and he was spot on. Beth assisted us with viewings and we could call on either of them if needed. There are online firms that have less fees, but we had the personal touch which for us, was priceless. Thanks Matt,Beth and all at Connells for the first class service.

Alan · 12 June 2020

★★★★★ 5/5

Google

Using Connells for the first time to rent a property and the whole process was very easy from start to finish. The staff in the office are so friendly and helpful, two ladies helped us with our transaction, Sian and Charlotte, and I can’t recommend them enough. Sian showed us around the property, she was very sweet and helpful, and full of smiles. Charlotte processed the application and paperwork, and she did this with such ease. I’ve rented for a few years now and this was the first time everything was done so quickly, efficiently and in such a professional manner, it made the whole process a breeze. Charlotte answered all our questions quickly, was very patient with us, and her customer service is top notch!PositiveResponsiveness, Professionalism

Fay · 26 October 2022

★★★★★ 5/5

Google

We had a great experience with Connells, particularly with Sandra Dinh. She was highly professional and answered all of our enquiries, making the renting process feel really smooth and easy. The team were also very helpful and communicated with us throughout the way. Thank you for the excellent service!

Simona · 4 October 2024

★★★★★ 5/5

Google

Highly recommended, especially if Billy Knowles is by your side! He helped me and my husband apply for our first mortgage for our first home! Billy was very helpful during and after the mortgage application process. Never met him in person due to covid, but feel like I wanna meet him and shake his hand! Or just wave at him if shaking hands isn't allowed!

Monica · 12 June 2022

★★★★★ 5/5

Google

We have just bought our first house and used Curt Alston. Couldn’t rate him highly enough, he was always there to support through quite a lengthy process and made us feel totally at ease, getting us a great mortgage deal in the end. Anyone looking for a mortgage advisor should reach out to Connells and Curt!

Guy · 10 May 2024

★★★★★ 4/5

Google

I recently arrived from South Africa for a year long fellowship and needed to find a house that was close to the hospital, fitted my budget and was suitable for dogs. Lauren was amazing. She was not perturbed by my numerous questions, nothing was ever too much trouble and she managed to get everything completed in record time so that I could move in before the Easter weekend. Thank you very much for your professionalism and kindness

Elmarie · 13 June 2019

★★★★★ 5/5

Google

I have nothing but positive words and praise for Charlotte from Connells who assisted me when arranging the tenancy at my new flat. She was thorough, provided the answers to all the questions I had and was supremely helpful and prompt with her contact, always on hand to assist when it was required, as well as being just an all round delightful lady to speak to and deal with. I had a very good experience and would have no issues recommending Connells / Charlotte to anyone looking for assistance in this area!PositiveResponsiveness, Professionalism

Ben · 12 June 2022