Connells Lettings Birmingham reviews

★★★★★ 5/5

Google

We worked with mortgage advisor Curt Alston over a year. He has been so helpful throughout the whole process, always been easy to contact and got back to us when he said he would and even called and emailed just to check on progress with the house move. I would highly recommend working with Connells and especially Curt.

Matt · 11 March 2024

★★★★★ 5/5

Google

I had a seamless experience renting a new flat through Connells. Parminder and Sandra were pleasant and supportive from the point of viewing up to when we completed the necessary paperwork and moved in. They were always available and patient to answer all questions. At some point they had to take us to the same property twice just to ascertain that it was suitable for us.😌

Bassey · 26 March 2025

★★★★★ 5/5

Google

Anchal from Conells was professional and patient.

Anna · 29 October 2025

★★★★★ 5/5

Google

I am incredibly pleased with Connells King's Heath, especially with Parvinder and Sandra. They helped me to close an agreement to rent a beautiful house with fantastic landlords. I am very grateful and happy with the outcome! Highly recommended. Five stars ⭐⭐⭐⭐⭐

Ana · 15 February 2026

★★★★★ 1/5

Google

One star is too generous for this incompetent bunch of nitwits. From the very beginning our experience with them was horrendous, when they or the equally terrible referencing service they use, TLC, repeatedly lost or forgot about paperwork that had been sent to them. Our guarantor spent a fortune sending items via Special Delivery more than once because Connells and TLC lost them or because they were too stupid to read what was in front of them in order to see that all the necessary details were covered in the first pieces of documentation sent. Every time they requested something, it was implied that it would complete the process and we could then move forward with renting our selected property, but then something else would be requested that they could and should have asked for in the first place. Two days before we were set to sign the paperwork and pick up the keys, we were told we may not be able to move in when planned because the landlord had not yet signed his part of the agreement. It soon transpired that the reason the landlord had been unable to sign was that Connells had still not even sent the agreement through to him. They finally agreed that, under the circumstances, they would allow the landlord to sign in retrospect in order to allow us to move in as we had already booked removals, but there was no apology or remorse, and we were not told this for certain until about 3 hours before we were due to pick up the keys - and only then because we phoned them. There was a complete lack of urgency throughout the entire process. On the day of the move, we received an email from Lauren at Kings Heath telling us our guarantor needed to visit his nearest branch with ID, and that this is usually done nearer the beginning of the process. This left us wondering why it hadn't been done when it should have been? Further to this, our guarantor's nearest branch was not just down the road, oh no, it was an hour and a half's drive in each direction! It is utterly ludicrous to expect someone of over 70 to drive that far with a couple of pieces of paper when they have already given you bank statements, pension statements and council tax bills to show who they are and what their income is. The next several months were blissful as we had no contact with Connells. The landlord was lovely and it soon became clear that both he and we were happy to continue the tenancy privately in order to save paying Connells money for old rope. The landlord gave notice, and we received a letter to say that Connells would no longer be serving as management for the tenancy after a certain date. We should make no further rent payments to them, lest they be returned to us minus a £30 'processing' fee. Cue an email yesterday morning claiming we are in rental arrears. We are most assuredly *not* in arrears as the tenancy ended over a week ago, but once again Connells do not know what they are doing. Upon phoning the Kings Heath branch to try and sort this out, my husband was told that Connells Kings Heath had been told by the landlord that he wished them to continue acting as managers until the end of the original tenancy agreement, which is due to finish at the end of this month. This is despite the many letters that have been sent to the branch by the landlord confirming that he understands the tenancy would end last month and he would be responsible for collecting rent from there on, and also despite the letter Connells themselves have sent to us saying the same thing. I am at a complete loss with Connells. I have absolutely no faith in them whatsoever and I can't understand how they have stayed in business. They are rude, unprofessional, blasé about life-changing matters, and, frankly, completely useless. I would strongly advise anyone considering using them as letting agents or estate agents rethink and use someone else, as Connells seem to be the worst of the lot. Edit: despite the comment from Connells below, no attempt was made to look into this matter and I never received a reply to the email they requested from me. All for show.

Alison · 12 June 2020

★★★★★ 5/5

Google

I cannot recommend Connells Kings Heath enough! The service provided by Billy in particular was incredible. Billy is extremely friendly, helpful, approachable and knowledgeable in his area and was always contactable whenever we needed him. He went above and beyond on a daily basis to push through the sale of our property quickly and efficiently whilst taking away as much of the stress away from us as possible. I cannot thank him enough for the service he provided along with all of the other lovely staff who put up with my daily phone calls. Would definitely use Connells again in the future and highly recommend to anyone looking to sell their house!

Sarah · 12 June 2020

★★★★★ 1/5

Google

I would strongly advise against using Connells. They have somehow managed to forgo any sense of decency or responsibility when it comes to returning items left behind by tenants. Although the landlord is responsible for managing the property, they seem to think their role as advertisers absolves them of any duty to assist in resolving issues. After returning to the area following a considerable time away, I discovered that belongings I had left in the property over two years ago are still there (as they are visible from the street) and, shockingly, are being used. I should have been notified within 21 days of vacating the property, but neither the landlord nor the agency made any effort to contact me regarding the items left behind, even though they had my details. When I reached out to Connells for assistance, their response was dismissive and inconsiderate. They flatly refused to help me reclaim my belongings, hiding behind the excuse that they “only advertise the property.” This complete lack of empathy or willingness to facilitate a resolution is appalling. While I acknowledge that the timescale since I left is significant, this does not excuse their unprofessionalism or basic common decency. If you value professionalism, accountability, and basic human decency, I would strongly recommend avoiding Connells.

Carl · 3 December 2024

★★★★★ 4/5

Google

First time I used Connells Estate Agents and overall service was good. I dealt with Lauren, she was really helpful, she ensured we had everything we were looking for, process was quick and the service provided was great. However, I have only given 4 stars as I am still waiting for the Let By sign to be taken from our front garden, having this sign it just shows that somebody has recently moved in. I have informed the agency and I am awaiting for the above mentioned to be removed. I do recommend Connells and I will use them again in the future if I find myself in the situation where I am looking to purchase or rent a property. Regards,

Javier · 13 June 2019

★★★★★ 5/5

Google

I had a wonderful experience with Connells. Sandra, who was my main point of contact, was fantastic throughout the entire process. She communicated with me consistently, kept me informed at every step, and made everything so much easier. Such a kind and professional lady! To top it off, I received a thoughtful welcome gift, which was a lovely surprise and made the whole experience even more special. I highly recommend Connells for their excellent service and attention to detail.

SlaybyMo · 19 October 2024

★★★★★ 5/5

Google

I had an amazing experience with Dilvinder at Connells. They were incredibly understanding and offered excellent advice. I really appreciated the time they took to answer all my questions, it was extremely helpful, thank you.

Smile · 15 February 2026

★★★★★ 5/5

Google

Thank you so much you made an impossible task possible . Swift responds action very friendly communicating all the way and patient ohh thank you Sandra you are the best . With Connells satisfaction is guaranteed 😊. …

Angela · 12 May 2024

★★★★★ 5/5

Google

Great experience. Was nervous about finding a new home but Sandra who helped me was there from the start till we settled in our new home. Answered all questions and was helpful. Thank you so much.

Pamella · 20 January 2026

★★★★★ 5/5

Google

Great experience with Dilvinder at Connells Kings Heath. First appointment and just loved it .She is professional, responsive, and kept me informed throughout the whole process. She is good at her job. Highly recommend! George!

KING’S · 7 January 2026

★★★★★ 5/5

Google

This is the first time my partner and I have rented a home through Connells, and we have not been disappointed. They were incredibly supportive and friendly throughout the whole process and we will definitely be using them if we need to move again in the future ☺️ 5 stars!

Laura · 11 August 2025

★★★★★ 5/5

Google

Curt was extremely helpful and supportive though out my house purchase journey. My circumstance was slightly different but Curt found a suitable lender that was within my budget. Knowledgeable, professional and customer focused, I feel reassured to be a member of connells mortgage service.

Syed · 26 October 2023

★★★★★ 5/5

Google

Property Management Team: Allison and her team are superb. The team is really dependable, helpful, and efficient. Their knowledge greatly eased my life. Strongly suggest Connell to manage your properties.

Ms · 27 July 2024

★★★★★ 5/5

Google

I am extremely happy with the service provided by Sandra. She went above and beyond to help me find an urgent rental property. Her professionalism, responsiveness, and dedication made what could have been a stressful experience so much easier. I couldn’t be more satisfied with the outcome, and I highly recommend her to anyone looking for a reliable and caring agent. Thank you, Sandra Dinh for your amazing help!

Habiba · 7 December 2024

★★★★★ 5/5

Google

I had great experience with the Mortgage Advisor -Curt in the Kings Heath Branch. He was very efficient and understood what I wanted. Ensured I was comfortable throughout the application and simplified the process. If I had any questions etc he would call me or book me in for an appointment to explain everything thoroughly. He actually got me the rate/incentive I wanted. Plus it was quick too. In the past previous experiences with mortgage advisors from other companies was a stressful experience. However Curt made it stress free and exceeded my expectations. I will always go back to Curt as my mortgage advisor for my future purchase from now on🙂

Asma · 10 June 2023

★★★★★ 5/5

Google

Curt was extremely helpful and supportive though out my house purchase journey. My circumstance was slightly different but Curt found a suitable lender that was within my budget. Knowledgeable, professional and customer focused, I feel reassured to be a member of connells mortgage service.

Dizz · 15 September 2023

★★★★★ 5/5

Google

Brilliant service. I've used Connells Kings Heath to let before and I didn't think twice about coming back. Supportive, clear information and really quick to find a tenant. Thanks Sandra and team!

Emily · 10 April 2024

★★★★★ 1/5

Google

Really bad experience with connells, don't want to give me my holding deposit back, after I read the terms and conditions, still with holding the money. Spoke to Charlotte who tried to palm me off to kory, when she knows exactly what is going on. Kory tried to make out he was the manager, when someone as unprofessional as that, could never hold such a position. I've seeked legal advice and will be taking it further.

Stacey · 12 June 2023

★★★★★ 5/5

Google

We were referred to Billy for a quote on our mortgage after a viewing with Connells. Despite not purchasing that property, we ended up getting our mortgage here. From the initial phone call all the way to exchange and completion, Billy was always on hand checking in and offering advice and guidance on the mortgage as well as supporting us as first time buyers through the process. We had a seller pull out of our first purchase and the way this was handled was a testament to Billy's knowledge of the system. Additionally on multiple occasions when a better interest rate became available he reached out and moved us to that new deal. I cannot reccomend the service highly enough and we will definitely be returning for our next mortgage.PositiveResponsiveness, Quality, Professionalism, Value

FF · 26 October 2022

★★★★★ 5/5

Google

With Connells and Sandra Dinh, I had a really smooth and helpful experience in finding and moving into a new place. They really went above and beyond to help make it work

Qaiba · 29 October 2025

★★★★★ 5/5

Google

Just let me start with wow, curt the mortgage advisor from Connells was absolutely fantastic. He done for us what other advisors couldn’t. Never gave us false hope, always honest and upfront from start to finish. Always on the end of the phone or emails when needed. I would highly recommend curt to anyone I know which I have already for he’s services. He is very professional, polite and a genuine good guy. Cheers Steve and Hayley

Steven · 10 February 2024