Trusted Agent profile · Birmingham
★★★★★
2,106 reviews across 3 platforms
The Exchange,​ 19 Newhall Street, Birmingham, B3 3PJ
Centrick's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,106 reviews on three platforms, including 346 Google reviews rated 2.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotSuffyaan liberty place always helpful…
Suffyaan liberty place always helpful and kind
Hi Tahmid, Thank you for the kind words! We’re really pleased to hear Suffyaan is always helpful and kind. We’ll be sure to pass on your feedback! 😊 Kind regards, Centrick
1/5
Google*updated as of 29/10/24 - Please can you provide a complaint contact email. Very little improvement, at this stage I believe im entitled to compensation. Awful service and correspondences, have been waiting since February for a solid update on my questions having chased them over 10 times. Very difficult to work with due to little to no response. I've gone through roughly 5 different agents at the company still awaiting updates on what should be fairly straightforward questions. Would not recommend. To the correspondence I've received asking for further information such as property address, email, number etc - you already have this as I've contacted that address several times over the course of the past five months. Ive also left my number several times to no avail.
Hi Cam, Thank you for taking the time to share your feedback and appreciate your frustration. We'd love to try and help to resolve this for you and get you to the right place, could you please share your name, address of the property in question and a best contact number for you to customerservice@centrick.co.uk
3/5
TrustpilotMy experience with Centric
I liked the fact the that the referencing and the document requirements was easy and smooth. But what I disliked is the delayed response in terms of moving and moving in date. Also I the apartment I recently moved into has some electrical faults, the 2 radiators are falling off its hinges which is very dangerous. 3 radiators in the apartment are not working at all and needs immediate attention. Just this morning I discovered my kitchen sink is leaking and needs repair. All these should have been in place before the tenants moved in as the apartment was vacant for a while before we moved in.
Hi Faith. Thank you for your feedback. We are keen to resolve this issue as quickly as possible. Please contact us directly at customerservice@centrick.co.uk, and our team will assist you further.
1/5
TrustpilotWe have recently transferred management…
We have recently transferred management of our block of flats to centrick. Have been trying get details on how to set up the service charge payments. Have emailed and several times but got no response. Their telephone number goes to voicemail. Does anyone ever answer the phones there. Have also sent message via their portal. Been three days now and still waiting for a response. In the meantime they have now issued us with a late payment fine on the service charge that we have been trying to make payments for since July. I regret agreeing to move the property management to Centrick.Following their response to this trust pilot review below I have provide my contact details and reference number and still no one from Centrick has had the courtesy to reply. I have also tried contacting again via their portal and no response. Seriously to anyone thinking of moving their management to Centrick , think again if you, if you want a management company that you can get a response from.
Hi Jimboy. Thank you for your feedback. We are keen to resolve this issue as quickly as possible and have requested your details so we can assist you with your enquiry. In the meantime please don’t hesitate to contact us directly at customerservice@centrick.co.uk, and our team will assist you further.
1/5
TrustpilotShocking
Shocking. Can’t even get the fire doors right in a property, no working front door, say they will call back, they don’t. I have emailed your MD regarding the issues in a property, to which I have received no acknowledgment or response. Breaching health and safety and will be escalating to the ombudsman if these issues are not resolved. Update: yes the above was sorted after having to contact the MD to get things moving after weeks of tenants complaints & failed call backs. Hope this changes in future.
Thank you sharing your feedback. We can confirm that the internal fire door survey was carried out yesterday and our contractor is attending site on Friday to address the issues with some of the doors not closing properly. We have arranged for the overflowing rubbish in the bin store to be collected last week, and they are also attending site on Friday. All other outstanding issues have been resolved this week and we have contacted you directly with an update.
5/5
TrustpilotChelsea Hans has been amazingly…
Chelsea Hans has been amazingly helpful. Excellent communication, really knowledgeable, the fees very reasonable can always contact either via phone or email. Process was easy. She always had an answer to my questions. As a first time landlord they guided me through the process with easy. Chelsea made what could have been a stressful situation really really easy.Thank you
Hi Hardip, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Chelsea! Kindest regards Centrick
5/5
TrustpilotExperience with Liberty Place
I live in Liberty Place, for around 2 years now. The accommodation is excellent, and the concierge is friendly. Saf and his team show true professionalism and are highly trust worthy.
Hi, thank you for leaving us a review! We really appreciate your kind words and your feedback. Kindest regards.
1/5
TrustpilotWorst company I have ever dealt with!
Centrick is charging excessive amounts for services they haven’t even completed, and they refuse to provide any proof of work or a detailed account statement. They claim they had to write off these charges, yet they’re still billing me for them! I’m certain this isn’t legal. It’s impossible to get in touch with anyone at Centrick; invoices are missing, and the whole experience has been a nightmare. I would never recommend Centrick to anyone, it’s reached the point where selling the flat seems like the only escape, just to avoid dealing with them. I’ve never encountered so much stress and so many issues with a company in my life.
Hi Sam, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details and a member of the team can look into this for you? Many thanks, Centrick
1/5
TrustpilotAbsolutely the worst estate management…
Absolutely the worst estate management ever. I live in The Quadrant (Birmingham), supposedly “managed” by Centrick, who proudly claim on their website, “we proactively manage your property”, an outright lie. The property manager is nowhere to be found, and the customer service team does nothing but dodge questions and feed us lies. Over weekends, and honestly even on weekdays, there’s absolutely no one managing the building.Both of our main doors are broken, leaving the property completely unsecured for anyone to enter. Cleanliness? Nonexistent. The common areas are filthy, garbage overflows in the parking lot, and the garbage disposal itself has no functional switches. Our internet was out, and both we and the contractors attempted to reach Centrick numerous times, but they refuse to answer calls or respond to emails. It’s been a week with zero access for the contractors, all because the so-called property managers refuse to communicate.Vandals have been in and out of the building, no surprise, given Centrick’s utter failure to secure the property. The mailboxes are destroyed and have been left broken, and shocking as it sounds, blood stains were left in the common areas for over a week. BLOOD STAINS !!No cleanup, no security measures, no management whatsoever. Each time we try to reach the manager, we’re told they’ll call us back (they never do), and the excuse is always the same: “They’re in a meeting.” Five days of being “in a meeting”. Why even have meetings when you can’t even clean blood stains or fix the door for over a week.If you’re a landlord or looking for someone to manage your property, avoid Centrick at all costs. Their so-called “service” is nonexistent, so why even pay service charges? They don’t care about the properties they’re supposed to manage. Save yourself the frustration and stay far away.The best they can do is say “ we understand your frustration please write to us on xyz email” and then forget about it.
Thank you sharing for your feedback. We’ve acknowledged the concerns raised earlier this week and are working hard to resolve them swiftly. On Monday, it was reported that the ground floor side door was not functioning, and the bin store was overflowing and we arranged for a contractor to attend to these issues. The gate was also experiencing issues due to a power fault and we arranged for a contractor to attend the site on Monday to carry out repairs. Additionally, some fire safety concerns were brought to our attention on Monday. We immediately relayed these to a contractor, who confirmed they would be on-site by today to ensure the necessary work proceeds promptly.
5/5
TrustpilotJade is very knowledgeable in regards…
Jade is very knowledgeable in regards to the building layout. Thank you for showing me the access points we needed to locate. The hot chocolates also go down well!
Hi Peter, thank you for leaving us a 5 star review. We will pass on your kind words on to Jade Kind Regards. Centrick
1/5
TrustpilotSmoking INSIDE our block
Smoking going on INSIDE our block of flats! Really frightening considering there have been a couple of fires here already & we still have the cladding issue to sort out. And, so sorry to hear that Lukasz is leaving us - a huge loss imo...
Hi Anitha, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details? In the meantime we will try to contact you today based on your name. Kind regards, Centrick
1/5
GoogleDescribe this company in one word? Useless. This company should be avoided at all costs. Do not have them as your Property Management Company at all, unless you want non-existent service and the state of your complex to decline. They take a minimum of 2 weeks to respond to the simplest of requests, then wash their hands of anything they can if it requires work (or expense) on their side. They never get issues fixed, and never hold the culprits causing damage or disturbance to account (they can see who caused the issue from CCTV, but refuse to do anything about it). Communication is appallingly slow, if you ever get feedback. No one ever inspects the property, common areas are left with faulty lights for months and no one checks when any work is done, that is was done satisfactorily. Avoid completely.
Hi Chris Thank you for your feedback. Please send us the property details to customerservice@centrick.co.uk and our team will help you with this. Kind regards Centrick
1/5
GoogleVery poor service on property mgt. No contact point, no email and specify team in charge of the property they managed But just a general tel/email for public. It never gets response when you sent email. Even thought I request the concierge to help /to contact but still no response. The company may only focus to flight new business but don't pay source to take care of the business. A new utility supplier has been changed but nothing information has been shared with owners. I want to report defects but also no way to do that. This is the worst mgt company I seen.
Hi Siu Ling Kam, We understand your frustration and want to direct you to the correct team to have this looked in to. Please can you send the specific property details to customerservice@centrick.co.uk Kind regards Centrick
1/5
TrustpilotI am FUMING
I am FUMING. There has been no lifts for 3 weeks and I struggle to walk, how is this fair? I am on the 7th floor and I’m afraid to leave my house because I will not be able to get back to my property. No repairs ever get done, and I am one very upset tenant
Dear Bella, we’re sorry to hear the frustration with the current lift outage and maintenance situation at Miller Heights, we are currently working with all parties to resolve a number of historic issues. We recognise that this is impacting residents and are engaged at all levels to find the right solutions for all Miller Heights residents. Unfortunately, the solutions to some of the issues are complicated but please rest assured, we are committed to rectifying this and will schedule a residents meeting as soon as feasible so we can discuss the concerns and solution options.We appreciate your patience and if there is anything we can do to help in the meantime please contact your property manager or get in touch with customerservice@centrick.co.uk
5/5
TrustpilotSuper customer service from Holly
Holly has been really helpful with helping me to register then access my account on the portal. She responded very quickly and provided me with the appropriate info and suggested a useful intervention when I messed up my password!
Hi Shelley Bantock, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Holly. Kindest regards, Centrick
5/5
TrustpilotViewing
I had a viewing 2 weeks ago with Lewis Campton and it was such a nice experience. He was very kind, helpful, friendly and informative. He emailed me offering help filling the form too in case I needed it. Thank you Lewis.
Hi F F, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Lewis. Kindest regards, Centrick.
1/5
TrustpilotCentrick are a Disgrace
Centrick are an appalling company to deal with. I've had an issue with an external water leak which has been damaging my property for months. Despite numerous calls and emails, I've been met with a wall of silence. The contractors have reviewed the damage and submitted their report (Well over a month ago now), but I was not contacted me despite several requests to do so. Chasers are ignored. Calls are ignored. All the while the damage is increasing due to the recent poor weather. Black Mold had now started to take hold which is a serious health hazard -yet it doesn't seem to bother the team. Until the source of the leak is located and rectified, I will not pay another penny in service charges. I will also seek compensation towards the repairs I will have to undertake internally. Breathtaking ignorance from the Centrick team and the most shoddy communication I've ever seen. If I'd have ignored one of my customers for this long, I wouldn't be in my job.
Hi David, thank you for your feedback. We appreciate your concerns and are committed to addressing this matter swiftly. We have requested your information via this review, but for the best assistance, please get in touch with customerservice@centrick.co.uk, and our team will ensure you’re directed to the right department.
5/5
TrustpilotAmazingly helpful concierge
We bought our apartment remotely in Victoria Point in Ashford, which is an apartment building managed by Centrick, and we needed to communicate remotely with the concierge to help out in managing some issues with our property, and then after we came in. Hayley Mears, the concierge at Victoria Point, was an amazing help. Went way beyond her scope of work and line of duty to facilitate all our needs, answer all our questions, solve our pending issues, and respond to our requests. Extremely friendly and prompt to respond to emails and solving issues. We couldn’t have done it without her help. Thank you Centrick for a wonderful staff. Top 5 Stars services.
Hi Raed, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Hayley. Kindest regards.
1/5
GoogleShocking unethical company. Take your money, don’t do anything, do not respond to any emails and impossible to get hold of by phone In 5 years rarely turned up to care for the green areas they were meant to be ‘managing’ but charged £280 for the pleasure. The residents had to do the work themselves and still pay Centrick for doing nothing. Email them and they won’t respond. Call them and you’ll be on hold before being told all agents are busy and to leave a message. Thank god I’ve moved
Hi Ed, We understand your frustration and would like to direct you to the correct team. Please can you give us some details of the property in question? Kind regards Centrick
1/5
GoogleIt took Centrick ten weeks to provide me with a fob I’d been told would be a few days, and I had to constantly badger them throughout this time. This is a job that would take about 3-4 minutes at the most. They didn’t seem to know, understand or care that this was a safety and security issue, let alone a complete waste of my time having to constantly chase whilst they did nothing. They don’t respond to e-mails so you have to constantly phone them to be in with half a chance of speaking to someone. I’ve given them one star as they at least answer the phone.
Hi Dan, please can you send the property details to customerservice@centrick.co.uk so that we can direct your query to the correct department.
1/5
GoogleI was beaten up by a homeless man and his 2 friends in reception at Tameway Plaza today. The homeless gain access through knowing the door codes that haven’t changed since April. In addition the sub-garage door, broken for a week, also gives easy access. This was reported as an emergency! Tried phoning Centrick - ‘there is no one available to take your call’. There never is. So many unresolved issues concerning our block abound. If I could give ‘0’ I would!
Thank you for sharing your concerns with us. We are truly sorry to hear about the incident and take your safety and concerns extremely seriously. Our team has been in contact with you directly and are actively addressing these issues. Since we took over management of Tameway Plaza last month, we have been working to resolve these matters, including repairing the front door and communicating with residents about security and access to the building. Our contractor will be changing the door codes to enhance security. We're also following up on the sub-garage door repairs which was reported out of hours. Please be assured that your safety is our priority, and we are committed to resolving these issues promptly.
3/5
Trustpilot1.5years and still don't have my money
I bought my flat that has been managed by Centrick, and the seller's agent was also Centrick.They did not allocate the monies into the right account when I bought it and they did not send the due payment reminders to the correct address so I ended up by 2 debt collecting and 3K+ GBP debt on a 1 bed flat. It has been over 1.5 years and I still don't have my money that they have been sitting on since since Apr 2023, it is now Sep 2024. My solicitor and me have been chasing them since Apr 2024 and still nothing. Update 15 Oct: It got sorted the next day, but still waiting to see a statement re account fees
Hi, thank you for your feedback. We truly appreciate your input and are keen to resolve this issue as quickly as possible. We've requested your information via this response to assist you more effectively. In the meantime, please don't hesitate to contact us at customerservice@centrick.co.uk, and our team will direct you to the appropriate department.
5/5
TrustpilotExcellent all-round service.
To have Gary and his team on the frontline to smooth out the selling process was invaluable. He was able to provide insightful information on the market of both letting and selling locally. Nancy (sales consultant) was an efficient and reassuring communicator throughout. We would recommend Centrick wholeheartedly.
Hi Steve and Amanda, thank you for taking the time out to write this review and for your kind words regarding Gary and Nancy. We will ensure they are passed on. Kind regards, Centrick.
2/5
TrustpilotNot very responsive, unfair charges, unprofessional
I have never had the best experience with Centrick since they took on the service & management of our property over the last 5 years. When you call their mainline for assistance it's rare you get through to a call handler, it's usually a voice message to leave your name and number for someone to call back and they never do. They are ridiculous in what they charge for, for example recent budget certificate charging an admin charge for late payments and outstanding monies where there isn't any on account! When you ask about any charges you are not given clear explanations. I would not recommend this company.
Hi Charlotte, thank you for sharing your feedback with us. We greatly value your input and are keen to resolve this issue promptly. Please reach out to us at customerservice@centrick.co.uk, and our team will guide you to the right department.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Centrick's Birmingham office has 2,106 reviews across three platforms: 346 on Google, 2 on Yell, 1,758 on Trustpilot.
Centrick Birmingham is rated 3.9 out of 5 across all 2,106 reviews, and 2.8 out of 5 on Google from 346 reviews.
Centrick Birmingham, The Exchange,​ 19 Newhall Street, Birmingham, B3 3PJ.
