Centrick Birmingham reviews

★★★★★ 5/5

Google

I have been dealing with Stella in the homes department, who was contacting me about a property we are trying to buy, after months of it being stalled we saw a complete change in movement forward, Stella has been extremely professional, really supportive of our situation, wasn’t judgmental about any confusion we may have had and ultimately the only person I would deal with, Stella has gone above the normal to make sure we are happy with what we are buying and has been chasing all the parties involved with a purchase of our property for us, if I was buying another property, I would still want Stella to see it through, I would highly recommend Stella to anyone,PositiveProfessionalism

Kinner · 10 June 2020

★★★★★ 5/5

Google

Very professional with their service: They do have humane touch to their services!! They understand the needs and priorities of the tenants, treat tenant's emergency as their emergency. When I moved into property, hot water was not there. It was arranged to be fixed within 24 hours. They stick with innovation: It was difficult to arrange viewings due to Covid19 crisis. However, Centric Properties sticked with innovation and published detailed videos on youtube. Videos were _WYSIWYG_ (What You See Is What You Get). No hiding or cheating. Business Continuity: Perhaps they were the only letting company which did not stop working during covid19, at the same not breaking any government guidelines. Handover of keys 🔑 was handled safely. Responsiveness: Overall all the support is provided to tenant in time. However Lara White is an employee worth mentioning, who always goes extra mile. 👍🏼👍🏼 Verdict: *Definitely recommended for others.* :☺️☺️ ---- One suggestion to company: You have too many teams managing different aspects of property independently. It would be good to have SPOC (Single Point of Contact) assigned for each customer. I've seen many companies also refer it as "Personal Relationship Manager" or something on the similar lines. That would help to build more trust in long term. :) .PositiveResponsiveness, Quality, Professionalism

Jnanesh · 10 June 2020

★★★★★ 1/5

Google

shoddy and slow service - worst of both worlds. will certainly avoid in future, much like they've avoided my question as to why they waited months to fix a roof leak. no accountability and no responsibility. 1 year Update: i also now know that they’re allergic to honesty and taking responsibility; they’re only proactive and communicative when they’re owed money; and don’t be fooled by their responses to reviews because that’s all you get. In summary, a bunch of ne’er-do-wells who can do what they like, and leave you footing the bill for their incompetence with literally no recourse.

Neil · 7 December 2024

★★★★★ 1/5

Trustpilot

We bought a flat from Centric 6 years…

We bought a flat from Centric 6 years ago and centric has collected a high service charge each year and has gone ZERO maintenance on the property. The flat roof above our flat is badly leaking and the flat is now full of dangerous mold. We have complained about this problem with Centric but they refuse to fix the problem they have cause by carrying out zero maintenanceUntil they fix the leaking roof above our flat, we would highly recommend you DO NOT BUY a property from Centric

Justin · 4 December 2024

★★★★★ 1/5

Trustpilot

The worst kind of property management company

Our experience with Centrick was terrible from the start to the end. Communication was never a strong point but the problems started when we moved into the flat, it was unclean and messy, with several things broken and needing attention (all of which I documented of course). To top it off, when we moved out we were hit with a large cleaning bill, including for the items I had informed them about on the day of moving in. Attempts to follow up were ignored for several months, with excuses given about staff being sick for long term, and we only received a response when we posted negatively about them on social media. I've spoken with several other people who have had similar experiences. Don't be fooled by the endless dubious positive reviews!

Ian · 4 December 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible company

Absolutely terrible company. I had a leak in my flat that was due to structural inefficiencies to the areas of the property that were under Centrick’s responsibility. Water would pour through my ceiling when it rained. I raised this at the start of July 2024 with Centrick, it is now December 2024 and nothing was done that actually resolved/repaired the problem.After practically phoning everyday and writing several emails a day, I basically moved this whole case by myself and did all the leg work for them. They wouldn’t chase with contractors or treat the issue with any urgency. After speaking to their director on the phone who was incredibly condescending and rude and would often stop me from expressing my distress, part of my ceiling fell through. This was something she told me she felt couldn’t happen - three weeks later it happened.My ceiling would have been salvageable if they had acted within the first month of this report. 6 months later and it got a whole lot worse and they handed it over to a new building management company.Centrick claimed they were unable to afford the works because they had £41,500 worth of unpaid service charges in the building which they had failed to collect over two years. Centrick also failed to pass on all the information regarding my flat and my repairs to the new building company.They were happy to take money off me for the service charges but wouldn't hire competant contractors to fix the issue in one visit. Their CEO writes on his LinkedIn bio that he feels his company should be different and care about the people who live in their buildings but this is nothing more than a smokescreen for a man whose company clearly wasted time, took money and did nothing to help a resident in distress with building faults that were/are major health and safety issues. This issue is still unresolved and after 6 months of no repair I now have to start the process all over again with a new building management company.After following the Centrick complaints process, they said I would receive a final response by 26th November. It is now 3rd December, i've had no response and the complaints officer is conveniently ignoring my calls and emails. I would think twice before buying a property under their care. They've acted like con artists in my case. Doing nothing to fix my problems but still chasing for money and raising these costs exponentially each year without actually using the funds to repair anything. Terrible, discriminatory and uncaring company.

Jack · 3 December 2024

★★★★★ 5/5

Trustpilot

Saf helped out brilliant for me today…

Saf helped out brilliant for me today too bloke

Kevin · 23 September 2026

★★★★★ 1/5

Google

If I could give zero stars, I would. I thought my last building management company was bad… then I met Centrick. They somehow always find new ways to take your money, and their service charge breakdowns feel completely made up (because they …

Emily · 15 January 2026

★★★★★ 1/5

Trustpilot

Dreadful service

Dreadful service. The worst I have ever experienced. I have sent over 70 emails since April 2024 regarding incorrect invoices, charges that were not authorised, and charges that were not invoiced. I started going through their official procedure on October 10th. I received an acknowledgement email on October 11th, promising an investigation into my complaints, and a full response within 10 working days. 35 working days have gone by without a word.I am now in the process of contacting the Property Ombudsman.

Seamus · 29 November 2024

★★★★★ 5/5

Trustpilot

Thank you so much to Mary for your…

Thank you so much to Mary for your professional and prompt help with a parking issue at one of your properties. Your attention to detail and prompt replies to emails were really appreciated. 5 star service !!

Ngaire · 10 September 2024

★★★★★ 5/5

Trustpilot

The team who run liberty place do an…

The team who run liberty place do an amazing job. They make sure the development is run smoothly and efficiently. Led by saf’s leadership. Great team

Amaan · 27 May 2026

★★★★★ 1/5

Trustpilot

Non existent communication

Communication from Centrick is all but non-existent. I have both rented and owned properties managed by this company but have received little or no help or guidance with day to day matters. For example, I learned third hand that they use a portal to manage queries. Getting access was problematic when renting but once I purchased a Centrick managed property in the same development, I received nothing at all, no welcome/owners pack, no information regarding payment of ground rent or service charges, nothing. I had to query why I hadn’t been invoiced for service charges and just got a vague response. Nothing else followed until I received a solicitors letter threatening legal action! Six months later, having responded to the letter by return, I re-contacted the solicitor to be told the file had been closed and referring me back to Centrick. During a phone call to Centrick, I was informed the matter is still with legal and they couldn’t assist! I have since e-mailed their accounts department (no response yet received) and found out from my own enquiries with other residents that there are two versions of the portal, one for renters, one for owners. I was unaware this was the case or that my access had been upgraded. Service chargers are on there but if they don’t tell you, how are you supposed to know? I was expecting letter or e-mail invoices. I am currently seeking legal advice to defend my position should the need arise, which should not be necessary. Centrick simply need to communicate with their customers. Not at all impressed. I have also been advised by someone with credible knowledge that Centrick have had to seek the assistance of a firm of accountants in Birmingham to help clear up administrative and software issues. Not encouraging!

Joe · 23 November 2024

★★★★★ 1/5

Trustpilot

Continue to fail

Again, writing a review as there are still failures to fix fire doors - which are sticking or remain open in the fire escape (let’s just pray nothing happens in the building that would require people to use them). And with no response from either the property manager or even the MD this time on timeframes for fixing, I’m once again hoping you will actually action what is being requested when it becomes clear for all to see. Ombudsman complaint incoming if I don’t receive adequate response to my complaint on the failure to address fundamental safety issues in the building in a reasonable time frame. Utterly awful property management, lack of follow through & if you are considering using them I would highly recommend against.

Anna · 21 November 2024

★★★★★ 5/5

Trustpilot

Anthony is very helpful and efficient

Anthony is very helpful and efficient. He solved my problems within seconds. He sent me my up to date statements immediately so that I can prove to JB Leitch that my payment is up to date. Thanks Anthony

Wong · 19 August 2024

★★★★★ 5/5

Trustpilot

Quick & Proactive Response to address Delays/Lack of Comms

I was becoming concerned about the time it was taking to receive an LPE1 pack and also about the difficulty in getting through to the pre-sales department (appeared to be a permanent 'on hold' loop so maybe a fault or extremely busy). As an alternative I phoned general enquiries and a very helpful lady took up my cause with pre-sales and sorted out my issues in very short order. Within minutes my record of payment had been acknowledged and the LPE1 pack was sent through to my solicitor. I would like to thank the lady for her politeness, understanding of the issues involved and her proactivity. Her efforts on my behalf are much appreciated,

Mike · 18 November 2024

★★★★★ 5/5

Trustpilot

Bethany at Centrick deserves high…

Bethany from the tenancy management team at Centrick deserves high praise for her outstanding service! When I encountered an issue with my bathroom door lock, she swiftly assisted me and ensured I was fully reimbursed for the locksmith fee. Her professionalism and care made the process stress-free. I highly recommend Centrick, thanks to Bethany's exceptional support!

Mohamed · 4 August 2023

★★★★★ 1/5

Trustpilot

Centrick is, without exaggeration, the most chaotic, incompetent, and disorganised property management company I have ever dealt with.

Their handling of my service charge account has been a complete disaster from day one, and the level of confusion they create is genuinely astonishing.

Matt · 31 May 2026

★★★★★ 5/5

Trustpilot

Maxi has been helping me find my lost…

Maxi has been helping me find my lost key. Someone brought a key to the front desk and thinking it was mine he kindly came up to my flat to bring it to me.

Laurence · 17 October 2024

★★★★★ 1/5

Trustpilot

Unacceptable Negligence and Poor Service

I have had an absolutely awful experience with Centrick, and I feel compelled to warn others before they make the same mistake. From start to finish, the service was unprofessional, unresponsive, and downright frustrating.Lack of Communication: It took days (sometimes weeks) to get any sort of response to my emails. When I did finally hear back, the responses were vague, defensive, or completely ignored my concerns. The staff was unhelpful and condescending to my questions. They gave off the impression that they couldn’t care less about their tenants and were just collecting rent checks. It was extremely frustrating.Waste Collection and Cleaning Negligence: One of the most frustrating issues was the complete lack of care when it comes to waste management and cleaning. The trash bins were consistently overflowing, creating a terrible smell and attracting pests. There seems no control over their cleaners who did not maintain the bin room properly leading to no bin collections for weeks. Full bins are left unattended leaving tenants nowhere to put their rubbish. The lack of attention to these basic services was not only unpleasant but also unhygienic and unprofessional at the same time causing health and safety concerns.Slow response on request: It took months for Centrick to get back for simply an electricity meter reading. Had to explain repeatedly before finally getting what I needed.I would NOT recommend Centrick to anyone. There are plenty of other property managers out there who actually care about their tenants and will provide a much more positive living experience. Save yourself the headache and look elsewhere!

Eric · 13 November 2024

★★★★★ 4/5

Trustpilot

Comms with Centrick

Have dealt with Jasmin at Centrick on a number of occasions - she is brilliant, always responds quickly and does everything that she can to help with queries. Always impressed!

Ems · 11 December 2024

★★★★★ 5/5

Trustpilot

Superstar Property Mgr

I would like to personally thank Sam Shinar, Property Manager for a development in Ashford, an absolute breath of fresh air. Sam has recently dealt with an issue for me, and in every instance has been responsive and efficient, going above and beyond in my opinion. I can't express enough how relieved I am to have Sam at the helm, well done Sam, you're a credit to Centrick!

MRF · 19 May 2022

★★★★★ 5/5

Trustpilot

Anita Coles was brilliant and handled…

Anita Coles was brilliant and handled my request very quickly. I needed a car parking fine revoked and she did it without any fuss within days, she made the whole experience a breeze.

Jordan · 24 October 2024

★★★★★ 5/5

Trustpilot

had a residents meeting recently and…

had a residents meeting recently and Maggie and Anita were very helpful in that they organized the meeting and explained the process they go through when making decisions regarding Copper Beeches.

Mrs · 21 November 2024

★★★★★ 3/5

Trustpilot

Amin best centric worker ever!

Amin is the only worker in all of centeric who has been able to help me and did it so politely with excellent professionalism. Everyone in Centertic could do with customer service level training to the level of Amin he is just beyond excellent 5/5 star.

Enya · 4 March 2024