Centrick Birmingham reviews

★★★★★ 5/5

Trustpilot

Julie at Victoria Point is an exemplary…

Julie at Victoria Point is an exemplary representative for Centrick. She’s a fantastic concierge who goes above and beyond for residents and ensures the building is always well maintained and residents are informed of any issues. She’s organised events to enable residents to get to know each other which I have no doubt is not part of her job, however she took the time to do this to create a lovely living environment for all of us. A fantastic example of what a concierge should be!

Ms · 10 June 2021

★★★★★ 5/5

Trustpilot

The Grand Exchange: Centrick - Adam

Just moved into the new Seven Living: The Grand Exchange and the concierge Adam has been great at keeping us updated on new features and changes to the building and his great personality really gives a warm and inviting feeling when you enter reception. Has really positively contributed to our moving experience.

Luke · 7 March 2024

★★★★★ 5/5

Trustpilot

Anita is an asset to the company

Anita is responsive, friendly and very knowledgable in her field. She listens and does all she can to help. I have dealt with many management company employees and have found many unapproachable and rude but Anita is the polar opposite. She is an asset to the company.

Lisa · 29 May 2024

★★★★★ 5/5

Trustpilot

Superstars!!!!!!!

I cannot thank Gary and especially Nancy for their hard work and dedication in selling my property so quickly. All questions were answered and nothing was to much trouble.Nancy has gone above and beyond in helping me with completing my additional legal work. If I could score higher than 5 I certainly would.Would highly recommend!!!

Kim · 4 December 2023

★★★★★ 5/5

Trustpilot

The efficiency of one of your staff…

The efficiency of one of your staff Anthony was very helpful. `He guided me throughout my problems, sent me the right messages to deal with my issues and got me back on track. He was polite and patient with me at 74 years of age.

Mrs · 19 June 2024

★★★★★ 5/5

Trustpilot

The Orion Building - Bernadette

The Orion Building has been through many changes and maintenance problems recently which haven't always been well managed however, the staff who work daily in the building have been nothing short of fantastic, especially Bernadette who has gone above and beyond on many occasions, always helpful and super friendly!

Phil · 5 April 2024

★★★★★ 5/5

Trustpilot

I found my self in a difficult…

I found my self in a difficult situation that almost put me in a big trouble. Big thanks to Kamran and Lucas at Orion building who help manage this with great experience. If I can give more than ten stars for both of the I will.Thank you Kamranand Lucas 👍

Muraino · 12 March 2024

★★★★★ 5/5

Trustpilot

I own a flat in Birmingham and…

I own a flat in Birmingham and yesterday needed to phone Centrick about some problems I've been having. I spoke to Amin in Building Management and he was extremely helpful. The 5 star rating I'm giving here is due to the help I've received on the phone (also previously) and the fact that yesterday Amin went out of his way to help with certain issues.

Sue · 14 February 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

David Rose at Centrick provided full support when I reported an issue in my flat in Fixflo. Although it took some time to resolve it, David kept us informed and helped us to sort out the problem! Thank you, David, for your professionalism throughout the process - much appreciated! Overall: excellent customer service and highly recommended.

Pedro · 21 October 2023

★★★★★ 5/5

Trustpilot

Amazing team at Liberty Place

We've lived in Liberty Place, Birmingham for many years and the management team here are just amazing. They are always so helpful and thoughtful and go out of their way to provide us with safety and comfort of living in the property. We will definitely miss Saf and the team. Can't recommend the management team and the property enough!

May · 31 July 2023

★★★★★ 5/5

Trustpilot

Service charge query

Raised an issue re an unexpected increase in our service charge.

Chris · 22 September 2026

★★★★★ 5/5

Trustpilot

Rajveer was so helpful at resolving two…

Rajveer was so helpful at resolving two issues that we had the first week of moving in, he made the situation a lot less stressful for us by being really proactive and keeping us updated. I’ll definitely be going to Rajveer in future if I need a swift and helpful resolution to a problem 😊

Charlie · 7 November 2023

★★★★★ 5/5

Trustpilot

Charlotte Provides exceptional Service…

Charlotte Provides exceptional Service and the accomodation is well looked after and presented

Sarah · 9 September 2026

★★★★★ 1/5

Google

I am writing to formally raise my concerns regarding the ongoing issues at the Treasure House property, as well as difficulties with my Centrik account portal. Firstly, I must raise a serious concern regarding the roof at Treasure House, 4 carver street, which appears to have been deliberately left open for many days. This negligence has allowed rainwater to enter the building, causing significant damage to the staircase and potentially other areas of the property. This situation is unacceptable, as it not only compromises the structural integrity of the property but also poses a safety hazard for residents. It is clear that such issues need immediate attention, yet no action has been taken to resolve the matter, leaving residents frustrated and disappointed. I kindly urge you to investigate and address this issue as a priority. Please ensure that the roof is kept closed and steps are taken to prevent further damage. Additionally, I would appreciate a clear explanation as to why this matter has been neglected for so long? I look forward to your prompt response and a detailed plan of action to resolve this matter. Secondly, the lift has been broken once again and has remained non-functional for several days. This recurring issue has caused considerable inconvenience for residents, and it reflects poorly on the reliability of your maintenance services. I am extremely dissatisfied with the level of service provided by Centrik. The lack of responsibility in addressing these concerns not only causes more damage to the property but also leaves residents feeling unsupported. If these problems persist, I will be compelled to collect signatures from other residents and take steps to resign from Centrik’s service, as it has proven more detrimental than helpful in maintaining the property. Lastly, I would like clarification regarding why my Centrik account portal has been blocked. This has made it impossible for me to access my account, and I would appreciate an explanation for this issue as well as a resolution. I urge you to address these matters promptly. Please confirm receipt of this letter and provide a timeline for resolving the aforementioned concerns

Valeria · 26 December 2024

★★★★★ 5/5

Trustpilot

As always Sufyaan at liberty place has…

As always Sufyaan at liberty place has been absolutely amazing as always.

Nathan · 13 September 2026

★★★★★ 5/5

Trustpilot

I came in with my dad to the Centrick…

I came in with my dad to the Centrick office and Saki was so helpful and polite we were also really happy when she spoke to us in Panjabi. Very impressed Thank you Saki

Mana · 20 November 2024

★★★★★ 5/5

Trustpilot

Grand exchange

I have been living at the Grand Exchange, Bracknell for few months now and the service by the staff is truly wonderful. Special thanks to Maxi for being so friendly and kind and always so cheerful!!I am truly happy with their service.

Aswathy · 15 July 2024

★★★★★ 1/5

Google

Centrick almost cost me my house move due to the way they operate. Not only that but they took £420 from me for a management pack that they told me I needed. A week later they told me I couldn't have one and would refund the money. But even though they were entirely in the wrong asking me to pay £420 in the first place, then they tell me it'll be 6 weeks for my refund to be processed. 6 weeks goes by and then they tell me there's delays in processing refunds. All in all Centrick had £420 of mine sat in their bank account gaining interest for almost 12 weeks. I could have used that cash to help with the house move or to turn the heating on. Thanks Centrick.

D · 18 December 2024

★★★★★ 1/5

Google

Owned our property for just over 2 years, the building is in shambles and complete disrepair, not a single thing has been done by Centrick without continued pressure. For month the front door to the building did not even lock, and was so …

Victor · 15 January 2026

★★★★★ 5/5

Trustpilot

I spoke to Amin Nazir this afternoon on…

I spoke to Amin Nazir this afternoon on a couple of queries which I'd been emailed Centrick over for months without any response.Amin was helpful with a great telephone manner. I have to say it restored some confidence back on Centrick when you have a member of staff who goes above and beyond to try to help a customer.

Debbie · 30 June 2023

★★★★★ 1/5

Trustpilot

I've had two letters in a week now…

I've had two letters in a week now asking me

Matthew · 22 September 2026

★★★★★ 5/5

Trustpilot

I have had a great experience with…

I have had a great experience with Centrick over the past 3 years. It was my first time moving out at 19, and also moving to Birmingham, so I was pretty clueless and they have been a great help with the whole process throughout. Precious was the person I mainly dealt with and she has always been lovely and helped me with whatever I needed. I would definitely use Centrick again in the future!

Louise · 29 October 2021

★★★★★ 5/5

Trustpilot

Saf Thank you for the summer party

Saf Thank you for the summer party, really enjoyed it

Consumer · 21 September 2026

★★★★★ 1/5

Trustpilot

Tameway Plaza - Inept & Lies

Summary of your first 2 months in charge;1.Cars abandoned in our car park, homeless living in them. Filth everywhere, excrement and urine. No parking enforcement, so leaseholders with spaces get nothing.2. Broken sub-garage door for three months. No door to the top carpark, broken for six months.3. Total lack of bin management. Refuse everywhere. Despite crowing about a handover with the last block managers, you forgot to pay the Biffa bill, so no bin clearance for three weeks Totally inept.4. Broken lock on the back door reported 7 days ago. Nothing done. Open access to gangs of youths and homeless who smoke dope and litter the 12th Floor.5. Wet ceiling tiles fallen from reception ceiling. Nothing done.6. Broken door to the roof, reported weeks ago. Nothing done.Please, we have had enough of your lies, promises and lack of action. We don not need yet another list of promises in a reply to this litany of ineptness. Seriously, we wouldn't let you organize a party at a brewery, let alone run a bath...

Pavel · 9 December 2024