Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDespite repeated attempts to seek updates, the responses have been vague and unhelpful. When I requested a callback for further clarification, I was informed that this won’t do it as the team was “busy,” and was instead advised to check with neighbours for information. This is ridiculous tbh
There has been no water for more than 36 hours
This response reflects a lack of accountability and concern for customers facing a critical service disruption.
Didn’t receive the portal key too despite giving them the information they wanted.
They should provide timely communication, clear updates, and a more responsible approach when dealing with essential services such as water supply. The handling of this issue has been highly disappointing.
Akshay · 2 April 2026
Agent replied · 16 April 2026
Hi Akshay,
Thank you for sharing your feedback.
We’re sorry to hear that you’re dissatisfied with your experience.
Please contact us at customerservice@centrick.co.uk with your name, property, and concern so we can assist you further.
Kind Regards,
Centrick
★★★★★ 5/5
TrustpilotExcellent customer service
i dealt with Humza Tanweer who provided exceptional customer service. My request was dealt with very efficiently and the issue was sorted within 48 hours, communication was clear and concise, responses to emails were done of the same day, very rare in this current day
Annette · 10 September 2026
Agent replied · 25 September 2026
Hi Annette,
Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience with Humza.
Your feedback is greatly appreciated.
Kind Regards,
Centrick
★★★★★ 5/5
TrustpilotThe Liberty place summer party hosted…
The Liberty place summer party hosted by Saff was great, the best one yet. Was a brilliant time with all the neighbours, the bouncy castle for the kids and the food was exceptional. Thanks again, looking forward to next year!
Reece · 8 September 2026
Agent replied · 25 September 2026
Hi Reece,
Thank you so much for your lovely review, we will be sure to let Saf know of the great job he did.
Thank you again for sharing your experience with us.
Kind Regards,
Centrick
★★★★★ 1/5
TrustpilotTerrible customer Service and support- ongoing
Pay for your yearly Estate charge - then sent a default for not paying - no reminder letters - send proof of payment - debt collection agency involved - show proof of payment to them who think it’s obviously a admin error - after a month get a email acknowledging the email - 20 days later get sent 2 invoices with no explanation no accompanying email just 2 invoices - tried to call - on hold for 24 minutes- absolutely terrible company to deal with - send a bill with no explanations what type of customer service is this!
Dom · 23 September 2026
Agent replied · 25 September 2026
Thank you for your review. We’re sorry to hear about your experience and understand how frustrating it must have been to receive further invoices after providing proof of payment.
We’d like to look into what has happened and clarify the charges and account position for you.
We have requested your contact information via Trustpilot, please either share your details or contact us directly at customerservice@centrick.co.uk with your property and contact details so that we can ensure your concerns are escalated to the appropriate senior team for urgent review.
Kind regards,
Centrick Customer Service Team
★★★★★ 5/5
TrustpilotAppreciation for staff
I have recently moved in to the Orion building and my experience here has been excellent. I would like to commend Khalid for their outstanding professionalism and excellent customer service at the Orion. Khalid is always friendly, approachable, and willing to assist residents with any concerns or requests promptly and efficiently.
Alveena · 15 May 2026
Agent replied · 6 June 2026
Hi Alveena,
Thank you for your review, we will be sure to pass this on.
Kind Regards,
Centrick
★★★★★ 1/5
TrustpilotI have received a bill of £308
I have received a bill of £308, an additional £212 onto my quaterly charge as a backdated payment, despite the fact I have already paid all up to date payments and have screenshot proof of this, the invoice itself is so limited, the My Centrick app isnt showing any of my payments or Bills, I am so upset and this is adding tp my anxiety and stress levels, why cant they just get the bill right, where is all this added money coming from, why is there no information on the app, such poor poor service.
Daniel · 15 September 2026
Agent replied · 25 September 2026
Hi Daniel,
We’re sorry to hear that you’re experiencing difficulties with your bill and appreciate how frustrating it must be to receive an additional charge that you were not expecting, particularly when you believe your previous payments are fully up to date.
We’re sorry for the stress and inconvenience this has caused and would like the opportunity to investigate the matter and provide you with a clear explanation.
Please share your name and property details through Trustpilot. Alternatively, you can send them to us directly at customerservice@centrick.co.uk.
Kind Regards,
Centrick
★★★★★ 1/5
TrustpilotHad a bill through the door from PDE on…
Had a bill through the door from PDE on behalf off Centrick , saying I owe xyz even know I haven't had a invoice off Centrick or email stating what I owe I have been trying to settle to bill for over a week and dispute the admin charge off £300 wich is disgraceful for a letter ! Centrick don't answer emails don't put you through to the correct department tbh there absolutely terrible service , I'm still waiting to get this bill paid and to be contacted by someone who knows what there actually on about from what I have seen so far they don't know there arse to there head !
Jake · 8 September 2026
Agent replied · 25 September 2026
Hi Jake,
We appreciate your feedback and are sorry for any confusion or frustration regarding billing. We’ve requested your information through this review to investigate the matter further.
Please provide your name and property details through Trustpilot, or send them directly to us at customerservice@centrick.co.uk.
Kind Regards,
Centrick
★★★★★ 5/5
GoogleHave been speaking to Centrick reference a previous tenancy I had with them many years back. Shyleigh was excellent with the help I received and could not have been more helpful , polite and understanding..
A refreshing change from other companies that would quite willingly have said unfortunately we can no longer help.
Bill · 9 April 2026
Agent replied · 16 April 2026
Hi Bill,
Thank you for your review, we will be sure to pass this on.
Kind Regards,
Centrick
★★★★★ 5/5
TrustpilotI am from Liberty place
I am from Liberty place, and we recently have a summer ending party organised by the Saif and his team it was a wonderful experience and had a good time together
Saman · 1 September 2026
Agent replied · 25 September 2026
Hi Saman,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had a great time at the summer party.
A special thank you for recognising Saf’s efforts - we’ll be sure to pass on your lovely feedback. It sounds like you had a great time, and we’re so pleased you enjoyed the celebrations!
Kind regards,
Centrick
★★★★★ 5/5
TrustpilotWe turned up after a 24 hour flight and…
We turned up after a 24 hour flight and was greeted warmly while we waited for Booking.com to sort them selves out. Hanza and Bernadette were excellent ambassadors for your company.
Colin · 29 August 2026
Agent replied · 25 September 2026
Hi Colin,
Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience with the team. Your feedback is greatly appreciated.
Kind Regards,
Centrick
★★★★★ 5/5
TrustpilotBig thank you to Sufyaan Hussain
Big thank you to Sufyaan Hussain . He is a credit to centrick and liberty place. He goes above and beyond to help out
Steve · 24 September 2026
Agent replied · 25 September 2026
Hi Steve,
Thank you for the fantastic feedback! We’re so pleased to hear Sufyaan consistently goes above and beyond. Your kind words mean a lot to the team!
Kind regards,
Centrick
★★★★★ 5/5
TrustpilotSufyaan is always ready to help out…
Sufyaan is always ready to help out even when he’s not liable . He went out his way to help change my tire
Joseph · 1 September 2026
Agent replied · 6 June 2026
Hi Joseph,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Sufyaan went above and beyond to help you, even when it wasn’t something he was responsible for. It’s wonderful to know he took the time to lend a hand and help get you back on the road.
We’ll be sure to share your lovely feedback with Sufyaan - we’re sure it will mean a lot to him!
Kind regards,
Centrick
★★★★★ 5/5
TrustpilotSufyaan is a great guy who has helped…
Sufyaan is a great guy who has helped me for finding parking bases for my guests. Also, for taking my never ending parcels.
Dinesh · 1 September 2026
Agent replied · 25 September 2026
Hi Dinesh,
Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience with the team. Your feedback is greatly appreciated.
Kind Regards,
Centrick
★★★★★ 1/5
TrustpilotI have reported sewer issues since I…
I have reported sewer issues since I moved in to my property ,it all started in 2023 ,vile offensive odour ,Centrick were advised that the problem was from roots from a tree plus there is a kink in a pipe so unless its sorted the problem will remain,2026 the manhole chamber is still spewing toxic waste,i am still being charged every time Metro rod attends.Really! Is that fair.
Miss · 19 September 2026
Agent replied · 25 September 2026
Hi Kim Harrington,
Thank you for taking the time to share your feedback. We’re sorry to hear about the ongoing issues you have experienced with the sewer and the frustration this has caused, particularly given the length of time you have been reporting the problem.
We’ve requested your information through this review to assist further. Please share your name and property details directly at customerservice@centrick.co.uk.
Kind regards,
Centrick
★★★★★ 5/5
TrustpilotSufyaan Was very helpful in finding my…
Sufyaan Was very helpful in finding my missing parcel. Delivery driver delivered at the wrong place. Thanks Sufyaan
Robert · 22 September 2026
Agent replied · 10 June 2024
Hi Robert,
Thank you for your fantastic 5-star review! We’re delighted to hear that Sufyaan was able to help locate your missing parcel and get things resolved after it was delivered to the wrong place. We’ll be sure to pass on your kind feedback to Sufyaan. Thank you for taking the time to share your experience!
Kind regards,
Centrick
★★★★★ 5/5
TrustpilotPleasure coming to liberty place
Pleasure coming to liberty place. Staff are all very accommodating especially Sufyaan the weekend staff member.
Scott · 24 September 2026
Agent replied · 25 September 2026
Hi Scott,
Thank you for your lovely feedback! We’re glad to hear you enjoy visiting Liberty Place and that Sufyaan has been especially welcoming and accommodating. We’ll pass on your kind words!
Kind regards,
Centrick
★★★★★ 5/5
TrustpilotDevan Vara great employee
Devan Vara was extremely professional, understood my problem and frustration and helped me to sort it out as soon as possible. Would be nice to have more employees with these kinds of qualities.
Cristina-Daniela · 27 May 2026
Agent replied · 6 June 2026
Hi Cristina-Daniela,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
★★★★★ 5/5
TrustpilotI’d like to appreciate Saf for all his…
I’d like to appreciate Saf for all his help and support since I moved into the apartment. Being new to the building, he made settling in much easier and was always approachable whenever I needed help. He has been extremely helpful, friendly and patient with all my questions. I really appreciate his kindness and willingness to go the extra mile. Thank you, Saf!
Surobhi · 23 September 2026
Agent replied · 25 September 2026
Hi Surobhi,
Thank you for your lovely review! We’re delighted to hear that Saf has been so helpful and supportive during your move. We’ll be sure to pass on your kind words to him. 😊
Kind regards,
Centrick
★★★★★ 1/5
TrustpilotOnce again
Once again, I have been left waiting weeks for an appropriate response from Centrick, only to receive a reply that does not answer my questions, provides no evidence that the works I have been charged for were actually completed, and attempts to blame the lack of communication on me, despite the email evidence I have provided clearly showing repeated periods where my emails were left unanswered.
Lucy · 29 August 2026
Agent replied · 25 September 2026
Hi Lucy,
We’re sorry to hear that you remain dissatisfied with the handling of your concerns and appreciate how frustrating this situation must have been, particularly given the length of time you have been seeking a resolution.
We understand your concerns regarding communication, the information provided to you and the handling of the works and charges you have queried. We also appreciate that having to repeatedly follow up and provide supporting correspondence has added to your frustration.
We take concerns of this nature seriously and would like the opportunity to review the correspondence and history of your case in full, including the points you have raised regarding previous conversations and communications.
We’ve requested your information through this review to investigate the matter further. Please provide your name and property details through Trustpilot, or send them directly to us at customerservice@centrick.co.uk.
We’re sorry that your experience has not met the standard of service we aim to provide and thank you for taking the time to share your feedback.
Kind Regards,
Centrick
★★★★★ 5/5
TrustpilotAyla went out her way to assist me…
Ayla went out her way to assist me today… thank you for your help! Credit to Centrick!
Darrell · 10 September 2026
Agent replied · 25 September 2026
Hi Darrell,
Thanks a lot for your 5-star review.
We are delighted to know that Ayla went out of her way to help you!
We will let her know!
Kind Regards,
Centrick
★★★★★ 1/5
TrustpilotAbsolute liars
Absolute liars. They have said that they will review the situation and again they do not even care and they do not do anything about your complaint. We have had a leak for years and they refused to repair it and they have found every excuse under the Sun not to repair it and they know exactly what I’m talking about. So don’t ask me for my email address And for you to help because you never do the whole building has been neglected by Centrick as a management company and that is why we are homeless. How can you review us being homeless and do something about it because you can’t and you have failed as a management company.
Jenny · 28 May 2026
Agent replied · 6 June 2026
Hi Jenny,
Thank you for your review. We are sorry to read how strongly you feel about the situation and we fully recognise the distress and disruption that residents are currently experiencing. This matter is being treated extremely seriously by both Centrick and the wider parties involved.
Since the burst pipe at the building came to light, significant resource has been dedicated to managing the situation, including daily engagement with residents, contractors, engineers, the local authority and emergency response partners. Our Building Safety & Compliance Director has already reached out and offered to meet directly with you to discuss concerns, listen to feedback and provide further updates on the ongoing situation and next steps but you was unavailable to meet.
While we appreciate you feel your concerns have not been adequately addressed to date, we would still welcome the opportunity to review your case further with the relevant teams. Should you wish to do so, please contact customerservice@centrick.co.uk with your property details and any supporting information so that we can ensure your concerns are formally reviewed and responded to directly.
Many thanks,
Centrick
★★★★★ 5/5
GoogleOnce I got confirmation they took over the property they were great. Shyleigh Quinlan was the property manager for me and she did a great job dealing with my enquiries, following up on issues and very friendly :)
Jamie · 15 March 2026
Agent replied · 16 April 2026
Hi Jamie,
Thank you for your review, we will be sure to pass this on.
Kind Regards,
Centrick
★★★★★ 5/5
TrustpilotLive there, the SGUV community… We’re lucky to have her professional services..to liaise with the Centrick office in city quarter.
In the SGUV, I first met Emilia when we couple moved in after COVID-19, as leaseholders to return home there.[ before* we couple experienced hard time of redundant-bill and power-cut in cold winter, needed to sort out power reconnection by making supportive calls.[ recently * another identity-recognition with new Sippi to using own car-parking-space in order[ Ahead* there’re lots of tasks of repair and maintenance items to be sorted out such as suspect of imbalance or life shaking [camden] , roof-top water sipping …, and so on.Emilia is a trustworthy property lady-manager always helpful to us, residents, home-owners and leaseholders in person on site [SGUV]“See it, say it, sort out the solution, …Things will move on much easier with her presence” Despite only 3 working days a week, Emilia always does her full warmness and heartfelt concern to help.Now comes the advent days..Wish Emilia and her team members to have Merry Christmas and Happy New year 2025.
Lee · 21 December 2024
Agent replied · 24 December 2024
Hi Lee, thank you for leaving us a 5 star review. We will pass your kind words onto Emilia Kind Regards. Centrick
★★★★★ 5/5
TrustpilotSufyaan was on reception the last few…
Sufyaan was on reception the last few times I’ve been to liberty such a nice and polite lad very professional just thought I’d write a review as appreciation
Paul · 25 May 2026
Agent replied · 6 June 2026
Hi Paul,
Thank you for taking the time to leave your review. We really appreciate your feedback and will ensure this is passed on to the team.
Kind Regards,
Centrick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
