Centrick reviews

★★★★★ 1/5

Trustpilot

I wish I could give zero stars

I wish I could give zero stars. Centrick is hands down the worst company I have ever dealt with. Bridgehouse has been unsafe for years with no action from Centrick. Our lift has been broken for 2 years on and off, people have been trapped, it takes weeks to “send someone out to look” and then more weeks to “wait for a part” and then more week to “send someone out” and then it breaks again within weeks. Stairs are mouldy and have people living in them. The ceiling collapsed last winter. Centrick does not return calls, gives the same BS answers like the ones above^^ and 0 action despite charging property owners hundreds in maintenance fees and PROVIDING NOTHING. I am confident that teenagers would do a better job. I have never had a single positive thing come from Centrick, literally not 1. Me and my neighbours had to move out because of Centricks poor management/non existent management.

Rose · 28 November 2024

★★★★★ 1/5

Trustpilot

0/5 for maintenance works over 8 years!

0/5 for Property Mgr who ignores the emails. Oatfield Court not decorated in 8 years though Centrick, previous Mgr has been here 4 odd years promised over a year ago internal redecoration would be done 1st qtr 2024, nope! Promised 3rd qtr 2024, this is what our block us chasing. Our carpets are disgusting, cleaned once in 8 years!! Next door block has had everything done, what the hell is that about. Poor service, rubbish communication and diabolical maintenance for horrendously high maintenance charges????? Might take this further if no resolve Centrick.

Paula · 18 November 2024

★★★★★ 5/5

Trustpilot

I’ve had a wonderful experience with my Concierge teanm, Burney

I’ve had a wonderful experience with my property management team and concierge. Especially Burney, She is a standout, always friendly, attentive, and ready to assist with anything I need. Their warm demeanor makes coming home feel extra special, and they go above and beyond to ensure residents feel well cared for. I truly appreciate the level of service and care they provide.The property management is always responsive, efficient, and keeps everything running smoothly. They make sure all concerns are addressed promptly and professionally.

Trisa · 16 November 2024

★★★★★ 1/5

Google

Currently into day two of no electricity in a Centrick managed residential building. Despite a stream of phone calls to Centrick since yesterday morning, our building is still without any running water (the pumps are electrically powered), no way to move my car from the car park (the electric gates are locked shut) and every fire suppression system is flashing ‘fault’. Every time Centrick are contacted, they tell us something completely different. No one has reached out to ensure our welfare is ok, nor offer basics such as bottled water or alternative accomodation. Avoid this organisation. EDIT - The power was restored at the end of day 2. The cause; An oversight at Centrick meant their electricity bill hadn’t been paid.

Matt · 2 April 2026

★★★★★ 1/5

Google

Can’t believe they can be given the honour of 1 star. Absolutely dreadful ‘management company’ If you’re purchasing or renting a property and these are the company named, you have been warned, they have no sense of urgency whatsoever with any queries or issues you have, upon moving into the property we were left to ask around for building codes, gate codes, where to find meters etc. from other residents as they do not reply to you. The cost of the maintenance is a joke considering the lack of maintenance actually provided. We are frequented by homeless people pitching up in the car park and items have been stolen which were locked away but broken into with the lock being left un repaired for weeks at a time rendering the storage paid for useless. The underground floor has been flooded and is constantly soaking wet with no renovation done to improve this (we have been here 3 years and it’s been the same since before we moved in) The bin storage is appalling, rubbish is left to pile high and gets so full it pours out into the courtyard, we are ground floor and had to invest in a fly net as we couldn’t have our patio door open without all the flies from the bin store coming into our flat due to all the festering waste. We’re closing in on a completion date to move out of our property ‘managed’ by centrick but it’s been getting further and further away due to their lack of communication for documents needed to proceed. Don’t bother commenting with your copy and paste replies as we will be turning up to the management companies office and expressing face to face the concern and disgust for the lack of cooperation, communication especially during a time sensitive situation which they have been in the know about for 16 weeks. Again, avoid if possible!

Selina · 25 March 2026

★★★★★ 1/5

Trustpilot

Centrick is such a scam 😃 every time I…

Centrick is such a scam 😃 every time I write a bad review, they reply to it ‘requesting more details’ which is asking me to email a customer service email. Every time I do this, they ignore me, I never receive a reply, they delete my bad review and keep their high score on Trustpilot.

Emma · 17 September 2026

★★★★★ 5/5

Trustpilot

Hayley is the best🥰

I live in the Victoria Point Building and our concierge Hayley Mears is one of the most outstanding human beings I have ever met in my entire life.🥹Hayley is super kind, goes out of her way to help me when I really need it and she is soo sweet & respectful.Every encounter I have with her really tells me we do have angels on earth.My husband and I are super grateful to have someone like her in the building taking care of us.When I grow up, I wanna be like Hayley Mears🥰🤩

Yvette · 17 October 2024

★★★★★ 1/5

Google

Unfortunately after more than 1 year and half paying Centrick with my Service Charge I can confirm that this Building & Estate Management got a very very poor service. We called them many times, we email them many times and asked them to Repair, Clean, Fix stuff in our building but never been done. It is useless write here what they have NOT done for us in these years, I will simply upload a couples of photos to show u in which situation we are living after paying them £4000 a year Service Charge for one bedroom flat. Thanks Google for this opportunity, I'm very tired to pay a lot of money to someone that doesn't do his job properly, it's very frustrating :( More than happy to remove this review if Centrick will start looking after our building.

F · 15 October 2024

★★★★★ 1/5

Trustpilot

Very poor service after paying them £4k a year in Service Charge

Unfortunately after more than 1 year and half paying Centrick with my Service Charge I can confirm that this Building & Estate Management got a very very poor service.We called them many times, we email them many times and asked them to Repair, Clean, Fix stuff in our building but never been done.We are paying them £4k a year for one bedroom flat and this is what we get: - Main gate NEVER been fixed properly and allow homeless and people on drugs get inside our parking area to sleep, defecate, smoking and taking drugs. - Lights in the parking area never been changed, in the night we have to move in the darkness. - Trees never been pruned, basically now the branches are touching ours windows. - Lights inside our block that are not working, no one changed them. - Fire doors closers inside our block are not working and never been repaired... basically fire doors are banging all day. Unfortunately I can't upload photos on here, photos can give you a better idea about the situation. Thanks Trustpilot for this opportunity, I'm very tired to pay a lot of money to someone that doesn't do his job properly, it's very frustrating :(More than happy to remove this review if Centrick will start looking after our building.

MR · 11 October 2024

★★★★★ 5/5

Trustpilot

Saf at Liberty Place has been…

Saf at Liberty Place has been absolutely amazing. So helpful and attentive whenever we’ve had any issues. He always go above and beyond and he’s an absolute asset to the concierge team at Liberty Place on Sheepcote Street. Thank you so much for everything you do for us all Saf it doesn’t go unnoticed.

Priti · 1 June 2026

★★★★★ 1/5

Trustpilot

Efficient Repairs, but Zero RESPECT for PRIVACY and Poor Communication

My experience with Centrick Wolverhampton has been deeply disappointing. Honestly, they are very efficient at fixing issues within the property, but they completely fail when it comes to respecting tenant PRIVACY and communicating properly, and I do love my privacy and I don't joke with it. Workmen are consistently sent into our flat without prior notice, holding our flat keys in their hands. On one occasion, a worker arrived unannounced and wanted to shut off our electricity during work hours, when we refused due to the disruption this would cause to my work from home, later, Centrick threatened us with a fee for rescheduling, instead of offering an apology or explanation for these impromptu and unauthorized visits, Centrick has remained unapologetic and dismissive. I would not recommend renting from them if you value PRIVACY! COMMUNICATION!! or PROFESSIONALISM!!!

MrMichaelGabriel · 6 October 2024

★★★★★ 1/5

Trustpilot

Absolutely horrendous company

Absolutely horrendous company. Recently took over managing a block of flats in Walsall. Since then we had a lift out of service for days with no communication in regards to it, this is a 12 floor building, with well over 140 families living here! The bin situation is so out of control we had maggots right at the entry way. Puke has been left uncleaned on the staircase since the beginning of last week. Even though it’s a coded entry, homeless people have been entering the building, sleeping in the fire exits and stairwells, leaving rubbish, bodily fluids etc behind. Getting meter readings from them is impossible, in fact I’ve not heard of a single person who’s got their requested meter readings from them. Barrier to the parking lot at the back has not been fixed, hence people that have parking spaces at the back of the building often return from work with their parking spaces occupied by random cars. The list just goes on. It’s crazy such companies still exist!

Ori · 23 September 2024

★★★★★ 1/5

Trustpilot

Complete lack of maintenance within Imjin Court despite numerous complaints

UPDATE: Despite Centrick's response below and me contacting their Customer Services via email as requested, I have had zero acknowledgment of my email, nor has anyone from Centrick ever tried to contact me. I will be starting the official complaints procedure due to breach of contract.I moved into a Kendrick Home last June 2023 and Centrick took over maintenance in September 2023. I have had many conversations including phone, email and online meetings with Centrick since then over the lack of any maintenance done by the Virtu team they have outsourced the work to at Imjin Court and despite reassurance in June 2024 that they would carry out the monthly task of weeding the tiny communal areas within the Courtyard, here we are again with weeds merrily growing in the communal areas and no sign of any maintenance. To add insult to injury, Centrick demand payment up front every 6 months so I paid as requested in July and since then not one single weed has been removed (weeds do not lie, they carry on growing if not pulled out!). I have kept a record of all my emails, photographs and videos to prove Centrick are not doing what they have been contracted to do by Kendrick Homes and paid by the residents to carry out, and also reported their lack of maintenance to Kendrick Homes (who seem to have done absolutely nothing to rectify the situation). There is a label for companies demanding payment for work in advance and then not carrying out said contracted work and I should not have to continually chase month by month to ask why the maintenance team have not attended to the weeding AGAIN. Other residents in Imjin Court have also made complaints by phone and letter and nothing has been done to rectify the situation. In fact, we just get threatening letters saying they are going to add charges to our bills if we don't pay up! Centrick, feel free to contact me for all my proof...maybe then someone will actually carry out the work! If not, the official complaints process will be started because I will not be held ransom by any Company who are not doing what they have been paid in advance to do!

Imjin · 16 September 2024

★★★★★ 1/5

Trustpilot

I am living in a health hazard

I am living in a health hazard on 10A Belle Vue Terrace, Malvern. Water actually drips through the roof into the living room. The whole apartment is so toxic that there is black mould growing on the ceiling and I have a perpetual lung inficetion. CENTRICK have been looking into this for at least 1 year. There is a crack in the ceiling that anyone, even without glasses can see. Infact, there is a tree growing through it. Nobody seems to care. The ceiling is about to collapse. It is all about money for Centrick. I advise anyone not to purchase or rent property managed by Centrick, they are just interested in personal gain.

Dr · 8 September 2024

★★★★★ 5/5

Trustpilot

Neeka and Alan are GREAT

I have seen great work from the Centrick staff, specifically Neeka who deals with parking in the apartment complex and our housekeeper Alan!Neeka has been extremely helpful with issues to do with our parking. Once the previous staff memeber left, all our parking tickets have been up in the air and wasn’t getting sorted but Neeka has ensured great communication ever since she started this new role! She has been very helpful and she’s helping us with all of our problems and resolves all issues quickly, if not immediately. She has become accustomed to this new role so effectively. She has made our experience moving into our first apartment so much easier and satisfactory! Alan has been amazing at keeping the apartment complex clean and tidy! He has been extremely friendly and helpful with giving us information about new changes to the complex. He has been extremely informative about parking and about all property processes and who to talk to if there’s any issues. He has been very on it with all cleaning and maintenance. I haven’t seen any issues with the complex since he started working here. This is an amazing change in comparison to how it was at the start of May when we moved in. He is amazing and I would say he needs a raise for all his hard work and effort he puts into this complex! I can see the staff improvement from when we started and they’re the best staff on the team that I have been in contact with! Nothing but good words to say about these two people.

Miss · 3 September 2024

★★★★★ 5/5

Trustpilot

Hayley at Victoria Point is AMAZING

Hayley at Victoria Point is a fantastic concierge! She is always available to awnser questions, goes out of her way to solve problems, and communicates building wide issues/announcements effectively! She is very friendly and a nice person to talk to. She even spent money from her own pocket to install alarms and cover bin collections (after the buildings were refused to be taken due to improper disposal :( ) and i hope she will be reimbursed for these! Again, from what ive experienced, centrick arent the best company. But this review is specifically for Hayley at Centrick Victoria Point who is amazing.

Isaac · 16 August 2024

★★★★★ 1/5

Google

Persistent issues and they never get back to you. They also make it extremely hard to get in touch with them. I emailed them about a property issue I had when I moved in, it’s been 2 months now and no reply. I’ve had another issue now which I’m sure will be ignored as usual. Incompetent company, wish I researched them before moving into one of their properties. Avoid! EDIT: After now making a formal complaint after not hearing back from them 7 months onwards, there’s magically a ‘new manager’ who is dealing with my complaint. They are also incompetent with abiding by their own complaints procedure, will be taking this complaint as far as I can, given it’s a cowboy company ran by incompetents.

S.A · 15 February 2026

★★★★★ 1/5

Google

Wish I could give zero stars. The poorest communication I have seen. After paying service charges promptly, I repeatedly receive late payment notices for apparent overdue payments. When I contact them by email with proof of payment, I receive no reply and no reply to any follow up emails either. Just received this morning another late payment notice with a penalty and threat of further action despite my payment the day I received the first invoice back in october and all my follow up emails. Absolute waste of my time and energy.

Claire · 15 February 2026

★★★★★ 1/5

Google

Genuinely the worst company I've ever had to deal with. Our building is a fire hazard. The windows are all painted shut. There are no fire escapes. They removed all the communal fire extinguishers to "save money", and yet there's only one way out of the building for those not on the ground floor. The smoke filters have had a fault for years, the fire alarm has been at fault for years, they give bad, incorrect information out constantly and it takes literal months and years to sort problems that should take weeks. If that wasn't bad enough our bins are only emptied every 2-3 weeks, leaving it not only piled 6 feet high in the bin room, all over the floor, but it even comes spilling out into the hallway at the bottom of the stairs. There are multiple leaks not only in many apartments (I've had two bowls on my kitchen floor for a YEAR because they keep closing the issue down on their system !!!!) but the communal areas are also visibly leaking, too. To top it off they appear to have gotten rid of the cleaners who barely ever come now, the whole building is disgusting and filthy. Avoid, avoid, avoid, avoid.

Scout · 15 February 2026

★★★★★ 1/5

Google

If i could give a zero star review if i could! Dont use this company. Ive got them through no choice. Ive not noticed any improvement to the estate since they took over a year ago. I think they cut the grass a couple of times a year and thats it and are charging everyone what adds up to huge sums and definitely not giving the level service considering how much they get. Their directors must be rubbing their hands at the bonuses they will be getting. They ignore emails sent to them thats on their own paperwork and use no reply email addresses to send you invoices. Broken kerb stones still not been replaced in over 4 years due to doing nothing to mick george tipper trucks who caused the damage by running over the corners rather go round them. The estate was finished over a year ago so no excuses for not fixing the damaged caused by mick george trucks.

Jonathan · 15 February 2026

★★★★★ 1/5

Google

Worst company I’ve ever dealt with. So unprofessional and complete lack of knowledge or empathy towards anything. Lift breaks in building for over 12 months and continues to still break after “spending fortunes” of our Maintence fees on it to continue to break for multiple months at a time. No communication ever received they’re just quick to blame anyone for their issues, and you can forget getting anywhere or any professional response if your “property manager” is Stephen Brown (good luck) I’m sure they’ll reply to this with a contact customer services email, I have 7 times and they’ve all been ignored.

Ailish · 15 February 2026

★★★★★ 5/5

Trustpilot

I wish I can choose 6 Stars!!

Huge credits to Adam, Maxi and Vamsi. My residency at The Grand Exchange is by a mile better because of those 3. The smiles, the willingness to help. The decency to always help whenever needed upon. I was shown around by Maxi before I moved in and he made the complex seem so warm and he was absolutely right. Adam, whilst moving in helped us many times, making our process so smoothly. And Vamsi, the great vamsi, never lets me down. He’s the smile I need to see when I come back home from work before I head up. They are all wonderful. Every individual at the concierge. I can’t thank them enough. So grateful.

Mohammed · 1 August 2024

★★★★★ 1/5

Google

I've been trying for 3 days to contact their presales team to have a chat about a mistake they did on issuing my management pack and also a document they missed to upload. Now I have to wait 5 working days for them to come back with a reply to an e-mail. When trying to call to have a chat about these mistakes that they did to the management pack (Which costs an un-real £420/and more to be issued) Nobody is answering the phone - I've been trying for hours and over 20 attempts because the line will cut off automatically after about 20 minutes. When I contacted a different department they said they were busy and/or had training for 2 days straight, then who is managing the enquiries?

Marius · 25 July 2024

★★★★★ 5/5

Trustpilot

Thank you for your excellent service Jasmine Dunsford

After stressful and frustrating number of times dealing with Centrick staff, today, I heaved a sigh of relief when Jasmine took my call to assist me. She was nothing short of excellent. Jasmine was accommodating, attentive and determined to resolve my queries without even knowing the history of how bad a service I have received in the past. After 3 years of pursuing this query without success, today Jasmine has ensured that this query can be resolved. Thank you for your excellent service Jasmine and i hope your employers know how lucky they are to have you.

Patty · 16 July 2024