Centrick reviews

★★★★★ 5/5

Trustpilot

Anita sorts it out ! every time

I have had some issues with my Apartment in the past few years when Anita Coles worked for the previous Company Remus Management and she was there to sort it.I also had several issues to resolve, over the last few weeks, regarding the Sale of my Apartment , I contacted Anita again who dealt with them all directly and quickly , she listened carefully to my requests and put me in contact with Accounts who provided me with the Documents I needed for the buyer , this made the transition from Remus to Centrick seamless. Anita is , as far as I am concerned, dedicated , reliable and efficient. A very happy ex Apartment owner. Nigel

Nigel · 15 July 2024

★★★★★ 3/5

Trustpilot

LIKE

LIKE - Holly Eldridge. Holly is the best. She followed up all my requests with sensible responses. DISLIKE - Due to Service Charge period, both our agent and myself did not receive the invoice. We put in the enquiries, but it took more than 2 weeks to get a response (fortunately Holly was back from holiday, otherwise it will take much longer). Also we dont understand why Centrick did not send out the invoices in the first place!

Jumbo · 13 August 2024

★★★★★ 5/5

Trustpilot

Marwan is truly the gem of our rental…

Marwan is truly the gem of our rental place. Whenever I have any issues with packages, whether it’s finding or sending them, he’s always super helpful and quick to assist. Every day when I come home, he greets me with a smile, which makes the place feel warm and welcoming, almost like home. His friendly attitude and amazing service make living here so much better. Really grateful for all his help and kindness!

Yuchen · 8 November 2024

★★★★★ 1/5

Trustpilot

Consistently Poor Estate Management

Centrick building and estate management have delivered a consistently poor service. They have repeatedly shown a lack of regard for residents and a poor grasp of property owners rights and contractual obligations. They have repeatedly failed to respond to emails and formal complaints within their own policy timescales.

Resident · 17 September 2026

★★★★★ 1/5

Trustpilot

Poor service

I spoke to someone on the phone this morning and I would give her 4 star for how I was delt with, howeverI moved into this property in January I requested 2 key fobs 2 months ago via the portal, the request has been pushed back and I am still waiting, today I have again sent another e mail in the hope of obtaining them. Please can someone help me ? The system for service charges is poor I do not know what service charges I have because there is no explanation of what I am being charged for just requests for payments on the portal. So far my dealings with Centrick I have to say have been poor and inefficient. The Centrick Portal is a complete waste of time as any requests are not dealt with and if you try to update the request it gets pushed back a few weeks for an answer. I have to say it is a complete joke.

MR · 26 June 2024

★★★★★ 5/5

Trustpilot

Simply the best

I have lived in my apartment in Huddersfield for 15 years now. For the majority of that time Maggie James has been our area manager.I could not ask for more. She goes above and beyond anyone else in the role. Any issues I have raised she has been quick to respond and done her utmost to sort out. During the nightmare residents went through regarding cladding on the building she worked miracles. She really cares about the people living here, she's one in a million.

Marie · 7 June 2024

★★★★★ 1/5

Google

The worst company I have every had the unfortunate experience of dealing with. My tenent at The Axium reported an issue on the main window to which I sent a contractor to fix. The contractor completed a temporary fix because it is a structural issue which is the responsibility of the management company. It has been one month and there has been no action from Centrick. Centrick POC, Andy Williams is too busy to respond to emails or take my calls from Dubai (I am an overseas landlord). Absolutely appauling service. I will be taking this up with their management and pursuing legal action. Absolutely terrible service!

Jiya · 2 June 2024

★★★★★ 1/5

Google

Unfortunately, my experience with this company has been extremely poor. Communication is unreliable and slow, and ongoing issues are not addressed within reasonable timeframes. We have had serious safety-related problems in our building since August 2024 that have still not been resolved. Despite this, we are charged for services that are not delivered. The complaints process is confusing and ineffective, leaving residents going in circles without solutions. I would not recommend this company as property managers.

Faith · 15 February 2026

★★★★★ 1/5

Trustpilot

Terrible Company with Appalling Service and Communication

I am a disgruntled leaseholder dealing with Centrick acting as the managing agents for my flat, and my experience has been nothing short of a nightmare. The service charges have skyrocketed, now exceeding £3,500 annually for a two-bedroom flat with no amenities like a gym, concierge, post room, or cinema room etc. It’s an outrageous sum for the minimal poor quality services provided.Communication from Centrick is abysmal. They are slow to respond, if they respond at all, and the information they provide is vague and lacks transparency. They routinely shirk responsibility and fail to comply with legal requirements, such as providing detailed account summaries under Section 21 and necessary information under Section 22. They rarely answer questions regarding accounts satisfactorily, and no formal complaint I've raised has been correctly resolved.Maintenance is virtually non-existent. The building's proactive maintenance plan is terrible, with a complete lack of proper budgeting for future repairs. For instance, we've been hit with massive charges for plant room replacements, significantly increasing our service charges. The building itself is in a sorry state, with carpets and painting neglected for about 20 years (since the block was built).Overall, Centrick is a terrible company. Their professionalism, communication, and overall quality of service are appalling. They demand exorbitant service charges with little in return, leaving leaseholders like myself frustrated, angry, and desperate for change. Avoid them if you can.(29/05/2024) - Updates for clarity based on Centrick’s reply;• This does not solely relate to Section 20, but also Section 21 and Section 22, which Centrick have failed to comply with.• Relatively recently assumed management, to confirm you’ve managed the site now for 2 years.• FAQ & detailed plan, the letter and FAQ is defiantly not a detailed plan or contains payment plans• You say you’ve offered an in-person meeting in May, but you haven’t, I’m still waiting.• I was offered a remote meeting about the boilers. I emailed to join, but no one provided me with the details.

Reasonable · 29 May 2024

★★★★★ 1/5

Trustpilot

THE WORST COMPANY! To the point where you don't want to live anymore they cause that much stress!

As a leaseholder, my experience with Centrick Management Company has been nothing short of a nightmare. Their ineptitude and sheer disregard for their clients' well-being have pushed me to the brink of despair. If I could give them zero stars, I would, because they certainly deserve nothing more.**Ridiculous Service Charges**One of the most infuriating aspects of dealing with Centrick is their outrageous service charges. They seem to have a talent for coming up with the most absurd fees imaginable. These charges are not only excessive but also completely unjustified. I often find myself questioning what exactly I am paying for, as the level of service provided does not come anywhere close to matching the amount of money they demand.**Lack of Management**Centrick's management is virtually non-existent. Despite the astronomical fees they charge, they fail to deliver even the most basic level of service. Maintenance issues go unresolved for months, and when they do finally respond, the solutions are half-hearted and temporary at best. The lack of communication and transparency is staggering, leaving leaseholders like myself in a constant state of frustration and uncertainty.**Mental Toll**The stress and anxiety caused by Centrick's mismanagement have taken a severe toll on my mental health. There are days when the thought of dealing with yet another issue caused by their incompetence makes me not want to wake up. It is deeply distressing to feel so helpless and trapped in a situation where those who are supposed to manage the property are instead contributing to a living hell.**Conclusion**Centrick Management Company is a textbook example of how not to run a property management firm. Their outrageous service charges, lack of effective management, and dubious financial practices make them a source of constant misery for leaseholders. I would strongly advise anyone considering their services to look elsewhere, as dealing with Centrick is a surefire way to ruin your peace of mind and quality of life. As well as sending you to an early grave

Another · 28 May 2024

★★★★★ 5/5

Trustpilot

Thank you Alisha!

Recently moved into my new Centrick property, having lived prior in a building managed by centrick I was sceptical. But I actually cannot fault my move. Centrick have been very accommodating and helpful and Alisha has been so welcoming! I don’t think there is a job too much as she took everything I have queried and asked in her stride! Thank you Alisha for making Moving a little bit less stressful.

Kay · 24 October 2024

★★★★★ 4/5

Trustpilot

Devan is amazing!…

The whole experience was made amazing by Devan Vera. He was incredibly patient, calm, very helpful, understanding and was able to explain elements in an easy to understand way. He also aimed to provide quick resolutions if possible. Thank you Devan for all your help.

Mango · 4 June 2026

★★★★★ 4/5

Trustpilot

Helpful and professional throughout a house purchase

Alex was very responsive and always did what he said he would do in a timely manner and in a professional way during the house purchase.Helpfully supplied videos of prospective properties so that we could remember which was which after a day of viewings.Shaz would have been more helpful with chasing progress on the transaction if we realised that she was supposed to be doing this and we would have included her on EMAILs earlier in the purchase if we had known.The only negative was to find out after the purchase that Centrick had been paid a significant referral fee for recommending a solicitor who turned out to be well below expectations.

Christine · 6 May 2024

★★★★★ 5/5

Trustpilot

Centrick - The Grand Exchange…

Having lived in The Grand Exchange (managed by Centrick) for about 9 weeks, it's been 'so far so good!'I haven't had any major issues (and may that be the case for the rest of my tenancy!) so it's fair to say that I am pleased with the service as things currently stand.Having predominantly been an apartment / flat dweller (both as a tenant and as an owner), in my experience, having a good management company can significantly enhance or detract from the whole experience.A huge part of my positive experience has been with the Concierge service as I've interacted with them the most. They're my first port of call for any queries/issues. Having a 24-hour service is brilliant, and special thanks to Adam Spiers who does the day shift (so he's been the one having to answer my million and one questions!) He's been patient, helpful, personable, knowledgeable, efficient, and just a huge pleasure to have to man the 'front of house' as it were. Interactions with the rest of the Concierge team have been equally good, although limited as I only tend to mostly pop by during the day, but a great team all around.My first request was dealt with promptly by James via my Landlord. I'm still getting my head around logging requests, but I am expecting an equally speedy and thorough service going forward.So, first experience/impressions - great, but with the caveat that it has only been 9 weeks but hopeful the great service will be maintained.

CM · 1 May 2024

★★★★★ 1/5

Trustpilot

Would you like to leave somewhere that…

Would you like to live somewhere that has:Dumped cars, (parking spaces are limited and residents can't park their own cars)Broken unlockable doors.Druggies in the carpark Water in postal area( soggy letters are fun) Well this is what you get with centrick. Everything has been reported multiple times and they don't help. Its an unsafe place to live and they won't do anything....except send the "maintain bill" of course. Do not live in a centrick managed property. You will regret it.

Calla · 1 May 2024

★★★★★ 5/5

Trustpilot

great bunch of employees always…

great bunch of employees always friendly and if theres any issues theyre straight on it. saff always on hand with anything too anytime any one needs him, recently put a summer party on for the residents at liberty place in birmingham, great food and drink and activities.

Dom · 3 September 2026

★★★★★ 5/5

Trustpilot

Hayley Is A Real Star

My elderly Aunt lived in Victoria Point for two years before recently moving. In that time Hayley Mears has been a fantastic support. She has always gone over and above her job description and works incredibly hard to maintain the standards of the building, help residents and create a community feel. We are very grateful for her commitment to serving the residents of Victoria Point.

Janine · 17 December 2025

★★★★★ 1/5

Trustpilot

Centrick is not managing The Metalworks, they are completely mismanaging it.

If you are thinking of moving into The Metalworks or hiring Centrick as an estate manager, please save yourself the headache and stay far away. Centrick is not managing this property; they are mismanaging it into the ground, and as residents, we have simply had enough.

Haris · 7 September 2026

★★★★★ 5/5

Trustpilot

Thanks Saif for your service at Liberty place

Thanks Saif for all your support. You been really very helpful and do your best when I reach for a help or support in the Liberty place.

Sreenivasa · 24 September 2026

★★★★★ 5/5

Trustpilot

Victoria Point Ashford, our Star Hayley Mears

I am living in Victoria Point Ashford, I would like to give a big applause to our concierge Hayley. I have interacted with her a lot since the day I moved in. It is because my agent refers all the issues that I encounter to Hayley. Hayley is such a helpful sweet person who answer , helping me with all my issues.Hayley is definitely giving her help and assistant to all of us here in order to make our lives at Victoria Point a wonderful one.

Sa · 15 April 2024

★★★★★ 5/5

Trustpilot

Adam Spiers

I recently moved into my apartment block and can quite honestly say that Adam has been outstanding since the moment I collected my keys. Adam has been extremely helpful and has assisted with obtaining a second key fob to access the building, always has a smile on his face and is happy to help with whatever. He is very friendly, welcoming and is a pleasure to have as the building manager.Thank you so much Adam :)

Emma · 21 June 2024

★★★★★ 5/5

Trustpilot

Heyley @ Victoria Point Ashford is a star!

I lived at Victoria Point for a year and when I tell you Heyley has been a GEM! She truly has since the day I moved in.I've had several problems at my problems with the property but Hayley has always been one call away to help resolve the matter.I recently had some dodgy cleaners do a half job, as I have already moved out of the property Hayley went out of her way to inspect the property and inform me it wasn't up to standard. To top things off, she even helped clear out the rubbish that was left by the cleaners so I wouldn't have such a bad report for when the letting agents go to inspect the job.She's given me clear tips on what should have been done so I can report the incident back to the company. Bless her, I believe she knows this was my first time renting and missed out on some checks before leaving and made sure to give me a heads up.I'm super thankful for Heyley's support and kindness throughout my time living there, which made the experience pleasurable.Her communication and attentiveness are 10/10.Thanks for everything Heyley.

Roy.A · 25 March 2024

★★★★★ 5/5

Trustpilot

Charlotte @ Centrick

I recently had the pleasure of organising tenancy through Charlotte at Centrick. From the very beginning, she was responsive, answering any questions I had and making the entire process as smooth as possible. Even though much of our communication was done remotely, she handled everything with professionalism and efficiency. The move in process was well streamlined with easy to use online tools - I recommend Centrick as a letting agency. Thanks Charlotte!

Ibz · 13 August 2024

★★★★★ 5/5

Trustpilot

Staying in victoria point for a year…

Staying in victoria point for a year now has been the best experience, starting off from staying in flat 153 and now staying in flat 125 George street, we’ve had the best of service provided us.Updated emails on changes around the building, timely advice on the modus operandi that comes with living in Victoria point. I must say Hayley has been of tremendous service all through and She is ever willing and available to provide the best of service.

Ayo · 8 April 2024