Centrick reviews

★★★★★ 5/5

Trustpilot

Quick and very efficient agency

I migrated to Australia in 2009 and after bad experiences with agents in Birmingham I moved my rental property to Centrick in April 2023. Michael Nabarro was just brilliant. Firstly he achieved an excellent uplift in rent as he knew the market and what the apartment could achieve and also rented it out within a week. I've gone for fully managed service and basically unless there is a problem that needs my authorisation to address I don't hear anything with tenant queries resolved very quickly. Overall, a superb service and highly recommended

Byron · 18 October 2023

★★★★★ 1/5

Google

Avoid if you can! Raising prices yet lowering service standards. Lift at Madison house Birmingham has been broken for nearly 3 MONTHS! As someone with a disability I am appalled and saddened that getting in and out of my own home is such a struggle. The residents of the building have decided to get together and take matters into our own hands. Why does it have to get to this to get something done!? Don’t reply with an apology. Reply by actually fixing what you are supposed to fix!

Robyn · 13 October 2023

★★★★★ 1/5

Trustpilot

Terrible Service.

We have been living in our property for 2.5 months and during this time have had no working intercom. Today I have booked a second day off for an engineer to be in attendance. Engineer was due to arrive at 9am, and myself and my partner have been calling since this time to be told on multiple occasions 'They will come back to us' or we are just point blank ignored. I finally then got a call back at 2pm stating someone had came to the property and called the doorbell (The door bell we do not have and the reason they are here is to sort the intercom). I am at wits end with this business and no doubt I will have to book further time off to accommodate. On top of this I cannot for the life of me get through to Centrick, I am only able to leave a voicemail. I will be seeking advise online on how to take this further.

Jade · 6 October 2023

★★★★★ 5/5

Trustpilot

THANK YOU to an AMAZING person ELLEN

I cannot believe that I gave 5 stars to Centrick. I had a flat with Centrick for 4 years. I had bad and good experience like everyone you interact with.But I had the worst experience recently after renting a flat with Centrick for 4 years. Unfortunately I had to move and needed a reference for my new flat. Being a good tenant for 4 years I thought it wouldn’t be an issue. But the worst experience I ever had. But I would never thought of writing a review to say THANK YOU after what I had to go through to make sure accurate information were provided on my reference. The only person who brought me here and who deserves all the recognition for the amazing job she is doing is Ellen. Ellen is one of the manager in the Birmingham office, the best one and the only professional and caring. We need more people like Ellen at Centrick. Words cannot express how THANKFUL I am for meeting Ellen. I had to come down the Birmingham office on Tuesday 04/10/23 to raise a concern I had since my property manager wasn’t even caring. Even after coming to the office instead of trying to make things right since a misleading and incorrect reference have been given my property manager wanted to put me out of the building while having a careless attitude, demonstrating her annoyance to simply even listening to me as she should as my property manager but instead she asked me to send her an email instead. Advising that because the previous property manager left there was nothing she could do neither Centrick to correct the incorrect information Centrick had on their system. Luckily Ellen came down while I was talking with my property manager. Ellen I didn’t know and never had any interaction previously is the one who took time to listen to me and reassuring me. She told me that she will be in touch the next day before 12. The next day she wrote to me before 12 and resolved the concern I raised since nearly a week. She went above and beyond making things right and did for me in few minutes what none of my property manager did for the whole time I had my flat with Centrick. It deeply touch me because she didn’t know and didn’t have any obligations to help me but she displayed professionalism, respect, integrity and kindness in few minutes. Showing that she loves her job and only people like Ellen with that human side should manage people. Thank you for EVERYTHING Ellen. Ellen deserve a promotion for the incredible service she provide each time she interact with customer either face to face or by email. Taking time to write this review is important to me for Centrick team to know the amazing person Ellen is. I wish I shad her as a property manager. Never change Ellen, Thank you for EVERYTHING. You are doing a great job! Ellen attitude confirmed that Centrick value their customer and because of Ellen I am recommending Centrick. Anyone reading this review please always ask for Ellen and treat her well please. She deserves everything the world have to offer and definitely a promotion. We need more kind people in this world like Ellen to make a better world. Treating someone well can make a big difference in their life. And you made a positive impact in my life. I am FOREVER Grateful. Wishing you the best Ellen. Thank you Valerie

VH · 6 October 2023

★★★★★ 5/5

Trustpilot

This review is not for Centrick but…

This review is not for Centrick but rather the concierge at Victoria point - Hayley. Hayley is incredibly hard working and always does her best to try and help manage any situations that occur in the building. Hayley is responsive, timely and incredibly helpful and her being at Victoria point made our time living there much less stressful and much more enjoyable.

Alexander · 21 September 2024

★★★★★ 5/5

Trustpilot

We had issues where we were being…

We had issues where we were being incorrectly fined at the place we were renting.We were lucky enough to be assigned Holly Eldridge who helped us go contact the park company to have the fines cancelled.There was a lot of back and forth but Holly was very patient and very responsive to all emails.She helped is sort out what was a very stressful situation and we are very grateful and highly recommend her.Please can this review be shown to the managers as Holly deserves recognition for her excellent customer services and dedication.

Menna · 29 September 2023

★★★★★ 1/5

Trustpilot

Centrick are by far the worst company…

Centrick are by far the worst company and management company I have ever dealt with in my life. The reason why I’m saying, this is because that every single time and every single phone call and promises that they make never comes to fruition. Also, I have been dealing with other management companies before them And they’re at least try to fix the problems that was ongoing, but this company just brushes every problem under the carpet. There is a numerous amount of repairs that needs to be done including the security gates which have been open for more than three months and broken. There is numerous lights within the property which have been damaged and not been replaced. There is a gate which is broken, which can let the pub next door to the car parks punters come in whenever they want and also we’ve had masked men come in and tried to try numerous car doors to break into the cars. There is issues with the maintenance of the grounds which haven’t been done in months including the cutting of the grass, cleaning of the windows, fixing the guttering which is leaking and damaging the surrounding areas, the RAT INFESTATION, the cleaning of the communal areas (which takes the cleaners from Virtu 5 mins to clean a whole block!) the list goes on.. Then we had the problem with the mould and we have also found out that the property has been miss built which they are trying to charge us over £240,000 to fix when it was a problem with the builder rather than us landlords and owners of the property! There are children living here and adults who are suffering with sinus issues, bronchitis chest infections and also runny eyes running noses and have been doing so for a number of years which is a detriment to our apartments, and is due to the mould in the apartments because of a miss build by the builder. They knew about all these problems beforehand because they have done surveys Thermal, surveys which show the miss-build but yet they try to push blame on to the owners of the property in order for them to pay for our mistakes, which are not a fault on our behalf. The maintenance costs have tripled in the last 10 months it’s gone from £300 to nearly £800 per quarter of which £24,000 has gone onto electricity? How can they live with themselves knowing all this has been happening? This is an absolute disgrace and we will fight until the end, especially people that have had thousands of pounds worth of stuff been damaged by the mould. I don’t even think that they have learnt from the ongoing issues with mould that has been reported in the local/national papers and in the local/national news in relation to the fight against the council/housing association in relation to the mould which has affected/even sometimes killed people and ruined their lives. I can be writing all day about this as my list is very intensive! This has been a constant ongoing issue which stems back from 2010. Disgraceful company, if you can, please avoid.

Mikey · 18 September 2023

★★★★★ 5/5

Trustpilot

Marwan has been an amazing…

Marwan has been an amazing receptionist, from the day I came in he has been very welcoming and always helpful. He helped me get set up with the building amenities and is always fun to have a conversation with. He has made my experience at ventricle all that much better, one of the reasons I wish I could continue staying here.

Jovi · 27 September 2024

★★★★★ 5/5

Trustpilot

Liberty place summer party

I’m living in Liberty place and recently the we had a Summer party organised by Saif and his concierge team. I had a great time and enjoyed the drinks. Thanks to the team and their hard work

Chitwan · 1 September 2026

★★★★★ 5/5

Trustpilot

Great Company*****

Deal Progressor, Shaz Macadam, was invaluable in getting my transaction over the line. She is very knowledgeable and professional, as well as diligent. Her efforts in chasing up the Vendor's solicitors were paramount to getting the purchase through. Everyone I dealt with at Centrick were extremely professional and went out of their way to help. This is a really fantastic company. Special thanks to Luca Davis, as well, for his professionalism and thoroughness, getting extra documents needed promptly. Really great experience throughout. Thank you!!

Caroline · 14 September 2023

★★★★★ 5/5

Trustpilot

Lou Rillie doggedly persisted in…

Lou Rillie doggedly persisted in achieving a solution to a long standing difficult problem.I have had to deal with extraordinary incompetence from some other people at Centrick in the past (I think they have left now) over different simple issues that they couldn't deal with - and they didn't respond to emails for weeks at a time until repeatedly chased with stroppy messages.But Lou has been fantastic - very fast to reply, helpful, warm, and above all, achieved a complicated outcome. Huge thanks to her.

Andrew · 12 September 2023

★★★★★ 5/5

Trustpilot

I reguarly visit my friend at liberty…

I reguarly visit my friend at liberty place who lives there and I want to give special thanks to sufyaan who works there for always gives me a parking space with a smile

Kleslley · 24 September 2026

★★★★★ 5/5

Google

I had the pleasure of interacting with Shyleigh Quinlan at Centrick. I found her very kind and responsive. While she followed the book to the T, she expressed empathy and understanding and support to me all through the process with clear instructions and communication. I was very impressed with her. I wish her all the very best in her career.

Anusha · 15 March 2026

★★★★★ 5/5

Trustpilot

Excellent Personal Service and Dedication

Luca and the team at Birmingham Centrick have manged the seemingly impossible with our very short but very difficult house sale chain. They are available, articulate, actually seem interested in the process and willing to shoulder highly unpleasant comments and tactics from others to negotiate a successful pathway through. Amazing and thank you! Alex jumped in and helped us at short notice to look at alternative options when everything was falling apart and Lauren was briefed on what was happening and happy to get involved if Luca had a day off (although he would often do calls and whatsapp on his days off to smooth the process) so no lengthy calls to someone who can't help.Highly recommended

Vanessa · 24 August 2023

★★★★★ 1/5

Trustpilot

Junkies sleeping in sick in the stairwell and no security

People being sick in the stairwells. Junkies and drug dealers sleeping rough in the stairs wells. Drug dealing going on in the car park. No cctv and fire doors routinely broken. They only employ their own trades and at £800 for a call out with NO action its bordering on criminal! This is the worst property management company I have met. There is absolutely no way on gods Green earth that their positive reviews are genuine. Trustpilot won’t allow multiple reviews from the same account so it begs the question, if the negative reviews are all lies, why are there so many regarding the same thing from so many different IP accounts? There’s no way that one person owns that many different electrical devices! Do the math!

Danny · 21 August 2023

★★★★★ 5/5

Trustpilot

Big Thanks to brilliant agents at Centrick,Birmingham

We are buying a new build home at Birmingham and we are so glad that we chose Centrick. All the agents from Centrick are brilliant and helpful. Christiana is extremely patient to answer my questions even it is outside the working hours. I am really sorry for my poor english communication as well as the excess amount of questions. Alex is also a nice agent who follow up our case quickly during Christiana annual leave. Alex did a big help to speed up the negotiation and communication with the developer. For the purchase procedure, Shaz is considerate over all our situation and help to chase every party and make our purchase progress smooth. We are delighted to have all of them to help

Tina · 20 August 2023

★★★★★ 5/5

Trustpilot

Liberty Place, Birmingham

I was renting a flat in the Liberty Place development, and found Safarat Hussain, the head of concierge at the development, incredibly helpful during my time in the flat and made my tenancy much more comfortable and enjoyable. Whether it was parking enquiries, general building maintenance or communal area requests Safarat and the team were always very prompt and accommodating. I would happily look at purchasing in Liberty Place in the future once the ESW1 Certificate issues have been resolved, with a lot of that being down to the helpfulness of Safarat and the team at Liberty Place!

George · 15 August 2023

★★★★★ 1/5

Google

Title: Avoid Centrick at ALL costs, Incompetent, Dishonest, and Borderline Fraudulent My experience with Centrick has been nothing short of an absolute nightmare. If you’re looking for a company that embodies everything wrong with property and service management, look no further. This is the gold standard for incompetence, negligence, and outright deceit. 💬 Communication? Nonexistent. Trying to get a response from Centrick is like shouting into the void. Emails are ignored, phone calls go unanswered, and when someone finally does reply, it’s usually with vague, dismissive, and contradictory information. There’s no accountability, no consistency, just empty promises and delay tactics. 🔧 Maintenance? What maintenance? Repeated reports of serious issues (including safety hazards) were ignored for months. Leaks, faulty fire alarms, broken entry systems, all left unresolved despite countless reports. When contractors were finally sent, they were either unqualified, unprofessional, or did more harm than good. It was clear Centrick had no oversight or quality control over their suppliers. 💰 Financial misconduct? Absolutely. This is where things get truly appalling. Charges appear on statements with no explanation or justification. Requests for invoices or breakdowns are either dodged or refused altogether. In some cases, residents have been billed for services that were never delivered. Funds have vanished from service charge accounts with no traceable paper trail. This isn’t just negligence, it borders on fraud. 🏢 Professionalism? Laughable. Staff routinely behave with arrogance and condescension, showing no respect for clients or residents. Genuine concerns are met with hostility or outright gaslighting. Complaints are brushed off, and whistleblowers are met with veiled threats or silence. Their entire culture reeks of incompetence and apathy. 🧾 Transparency? Nonexistent. Trying to get clear financial reports or detailed service logs is like pulling teeth. There’s zero transparency around how money is spent or why fees increase yearly despite a total lack of visible service. When challenged, Centrick resorts to excuses, misdirection, or just goes silent. ⸻ In short: Centrick is a disgrace. They lie, overcharge, underdeliver, and treat clients with complete disregard. If you’re considering working with them, whether as a leaseholder, tenant, landlord, or developer, RUN. There are plenty of bad management companies out there, but Centrick manages to set a new low. This isn’t just poor management. This is systemic incompetence, mismanagement of funds, and possible criminality. The only thing they seem capable of managing is how to avoid responsibility.

Ali · 4 September 2025

★★★★★ 5/5

Trustpilot

Thank you Humza Tanweer - Total Star !! 🌟

Humza went above and beyond his scope of duties today to ensure we received our Pre-Sale management pack. Humza navigated complicated lines of communication and thinking outside the box to get an urgent message through to his colleagues. Humza listened carefully and thought through the problem logically, to ensure the issue was addressed in a professional manner.

Alan · 29 October 2024

★★★★★ 1/5

Trustpilot

I live in a new apartment located in…

I live in a new apartment located in Ashford called Victoria Point and it’s managed by Centrick. Calls are never returned, nothing gets repaired, and despite receiving hundreds of thousands of pounds each year, very little gets maintained. Security is shocking and because of a broken garage door that Centrick have left unfixed for months and months, anyone can enter the apartments. Additional charges are added without any explanation. I pay over £3000 per year in service charges and it’s probably the worst managed apartment that I have ever lived in.

Martin · 28 July 2023

★★★★★ 1/5

Google

This is the worst experience I had ever. For more than a month I had a water leakage issue coming from the outside which makes rain go into the apartment. From the 22th of July until today 3rd of September this issue hasn’t been fixed. The letting agency cant do anything as they are waiting for Centrick to fix the external issue as there is something that lets rain water on, Centrick managing the budling. I had to take days of to speak with the senior building management, I had to wait standing for full hour, just to speak with her. the problem didn't get fixed, and they just reply asking for videos then ignoring some emails, they sent 2 guys on Friday but nothing ever happened after that. For more than one month there is a water leaking, mould developing, no blinds (Btw there is 30 windows facing my apartment on the other side and they can clearly see everything inside when lights on at night), and I can hear water dripping behind the walls as well, the same ceiling has electricity plug point. And they basically don't seem to care much. It is really disappointing and as other people already mentioned we didn't have a great experience.

Loay · 3 September 2025

★★★★★ 1/5

Trustpilot

Management Fee

Centrick took over from my previous management agency, which was fine, I guess. The I received an email stating I owed them money for the Management fee. I was too sure what that really was, and I didn't want to be charged for any late payment fees , so I paid the money, only be to informed by my advisor that I didnt have to take up their management contract. I approached Centrick about this any they agreed to return my money. That was too month ago. They reluctantly reply to my emails and telephone call.Its really disgusting how I've been treated, especially as we are all going through financial hardship, they really have no regard to their potential customers. I definitely will not or ever use their services.I just want my money back.

Jazzy · 26 July 2023

★★★★★ 5/5

Trustpilot

Nice experience with Centrick

The staff are very helpful and friendly. They helped me a lot from the beginning till the end. I experienced one day that the boiler of my flat was out of order and had no hot water to use. I reported this issue through the tenants' portal and the boiler was fixed within 2 days. Even when I needed to early terminate my tenancy later, they helped me and the landlord to re-let the property within one month. The staff and agents are working with quick response. I specially thank Bethany Turner for helping us so long. I appreciated their effort so much.

Andy · 25 July 2023

★★★★★ 4/5

Trustpilot

The management of the building is a…

The management of the building is a very slow to resolve issues, though a new operations director and manager have just started whom seem to be more responsive and actioning things. On a more positive note, Hayley mears the concierge at Victoria Point at Ashford is excellent. She so often goes above and beyond for her residents and looks after us very well. I’ll miss having her as I’ve now moved out!

Ben · 23 January 2024