Centrick reviews

★★★★★ 5/5

Trustpilot

Good personalized helps

Chelsea is a quick and detail-oriented professional. I contacted A LOT OF agencies via Email for viewing appointments because I had to organize very well all the viewings in just 4 working days as I am only just visiting Nottingham for vieiwing. I can definitely say more than half of the agencies do not reply... But Chelsea was the first professional to contact me and made me easy to make viewing appointments by providing several other options too. I explicitly required for contacts via Whatsapp or Emails instead of phone calls as I am dealing with so many now. She exactly understood my circumstances and made me easier to discuss the viewing issues on whatsapp. She is quick and offers personalized assistance.

Jonghyun · 13 April 2023

★★★★★ 5/5

Trustpilot

Thank you

I have been in Sirius for 6 years and i want to give a big thank you to Cosmin very polite,professional and hard working keeping always place very clean and all the time ready to help with anything that you need with smile on his face,very happy to have him aroundThank you 🙏 🙏🙏🙏

Csilla · 15 October 2024

★★★★★ 5/5

Trustpilot

Me and my friend just moved into…

Me and my friend just moved into Nottingham and we’re looking for a property and that’s how we got an amazing experience with centrick letting agent. Chelsea is the negotiator for us and she’s really amazing. She got us through the process of viewing and application step by step with patience. Also she explained all the queries we had, which is so convenient for us to consider the property and understand the agreements. Also they are flexible for our recommendations with the property, say for example we wanted to move in on 14th April and they agreed. So we are excited and looking forward to move-in also happy to join hands with Centrick as our property agent.

Dhivajan · 31 March 2023

★★★★★ 5/5

Trustpilot

Had a great experience on the summer…

Had a great experience on the summer party lots of fun and the arrangements was organised by saf is perfect with good food and drinks. Totally I enjoyed a lot .

Bhavya · 1 September 2026

★★★★★ 5/5

Trustpilot

Top-Notch Viewing Experience

Viewing a property with Centric was incredibly easy due to the help of Lewis Campton! He was punctual and personable which made the viewing process an absolute breeze. Definitely the best agent I’ve come across when it comes to keeping up communication around viewing properties and providing any information. Huge thanks to Lewis!

Isabella · 25 October 2024

★★★★★ 1/5

Trustpilot

Journalist seeking case studies

To all reading this - I am a Centrick leaseholder (and journalist) working on an article for a national newspaper about leasehold homeowner issues, and am using my own experiences as a case study. Would love to connect/compare notes with anyone who has experiences to share (I have had an abysmal time with Centrick). Contact is oteghauwagba at gmail dot com

OU · 10 June 2024

★★★★★ 1/5

Google

Awful property management company. I live at St Paul's Place in the Jewellery Quarter which is one of the properties they manage. The one lift has been broken since December 2024 and at the time of writing this in March 2026 is still nowhere near being fixed. Awful for a building with 5 floors!

Ed · 15 March 2026

★★★★★ 1/5

Trustpilot

they charge if you leave the flat in a cleaner state.

at the beginning of my tenancy I filed a complaint (which they simply acknowledged) because the flat was in a disgusting state, they didn't bother to clean or even do the inventory before I moved in; it took me 4 days and 4 cans of oven cleaner to make the oven usable. during my tenancy I've had several people asking me if I painted, where I simply kept the place clean and tidy. 3 weeks after I drop the keys they send me the report and they want over 200 pounds for dust and things like stains that were there since I moved in and were even reported in their Inventory.That is beyond a joke.

Antonio · 8 March 2023

★★★★★ 1/5

Trustpilot

Bridgewated House - Worcester

I did rent flat @Bridgwater house in Worcester via Centrick once. There was a communal parking in front of the building with assigned parking spaces. One day Centrick came up with parking passes that have to be displayed in front windscreen. It was Thursday, that day I forgot to display my pass. I got fined - 40£. I have immediately e-mailed Centrick. Was told not to worry they'll take care of it. Time passed and I thought it's sorted. Out of the blue I've received letters that my fines goes up from 40 to 100 then 140 as I am delaying payment... In the end Centrick did not care to help me and let 3rd party company to charge me higher fine.. It was the worst estate agency I had to deal ever. It happened in 2018/19 however I still got friends who rent via Centshit and they have similar issues or being charged for repairs that did not happen. On the topic of charges. One day those id!ots sent me an invoice for locksmith (lock replacement)... Turned out those id!ots lost their copy of master key so they couldn't access my flat. I still had my genuine key. I even took picture of the key that is still in my possession against inventory page on which you could see picture of genuine key. You won't believe but they demanded I DO DUPLICATE and post it to them... Avoid them.

Dawid · 24 February 2023

★★★★★ 5/5

Trustpilot

Administration amendments

Ella Holsey was extremely helpful with my request. She answered the phone quickly and dealt with my query by taking ownership of the task. Liaising with me by direct email. The work I needed to be undertaken was completed the same day. The best service I have had from Centrick by far.

Claire · 23 October 2024

★★★★★ 5/5

Trustpilot

Kindness

Reception staff Bernadette Hamza came to our rescue when we were unable to get into our accommodation. Their kindness was greatly appreciated after travelling from Australia. Thank you very much.

Janine · 29 August 2026

★★★★★ 5/5

Trustpilot

Lettings!

I put my property on the market with Centrick Birmingham through Michael Nabarrow. Michael was great, very informative and knowledgeable! Within one day the property was live on the market. Within 2 days Centrick generated 5 viewings and received an offer by the third working day. In particular Hollie Frail (lettings coordinator) was fantastic and kept me in the loop with viewing outcomes. Communication throughout the letting process has been exceptional. Overall, I am very pleased with the service and would highly recommend the Centrick lettings team. Liam

Liam · 6 February 2023

★★★★★ 5/5

Trustpilot

Haider is a very helpful and…

Haider is a very helpful and understanding individual who is always willing to offer support whenever it is needed. He listens, shows genuine care, and goes the extra mile to make sure things are done properly. His positive attitude and readiness to help make a real difference.

Timothy · 17 December 2025

★★★★★ 5/5

Trustpilot

Great service as always from Anita

Anita at Centrick is always happy to help out whenever I have an issue, I own a number of apartments across the blocks that she looks after and her service is fantastic. She will help me with issues and queries in a timely manor and always will go out of her way to go the extra mile. Thanks Anita!

Parminder · 10 June 2024

★★★★★ 5/5

Trustpilot

Alex Dalton

Alex Dalton has been the Property Manager of the block in which I own a flat in Maidstone since early autumn 2022. Since this time he has proved to be efficient and effective in dealing with the many issues within the property. After a very poor experience with previous PM's allocated to the building since Centrick took over in 2021, Alex is proving to be accessible to leaseholders and is working to assist with the many issues concerning their flats. He has worked tirelessly to address these serious problems.

Christne · 20 December 2022

★★★★★ 5/5

Trustpilot

Victoria Point concierge Hayley

Concierge staff Hayley at Victoria Point is so friendly and extremely helpful. She really goes out of her way and helps in any way possible. Hayley always has a smile on her face and that is very refreshing to see. She is an absolute angel and I’m very grateful she’s there.

Simona · 9 October 2024

★★★★★ 5/5

Trustpilot

Saf and his team

Since Centrick have taken over, I have to say they have been amazing compared to the last company (mainstay) Melanie has been very helpful and Saf and his team have been incredibly helpful and supportive over the 18 years I have been a landlady at the apartments. Saf in particular can not do enough to help me, even going the extra mile each time I have a query. Keep up the great work team

Rhea · 21 June 2023

★★★★★ 5/5

Trustpilot

Olga Dziadula is fantastic!

What an amazing & positive experience.The Birmingham branch have supported me with finding a new rented apartment. In particular, Olga Dziadula has been a massive help and so polite and professional.She has answered all of my queries within a day, sent me properties that suit my needs and just been so reliable and helpful. I will 100% email her again in future should I need to look for somewhere else.Thank you Olga :)

Courtney · 17 July 2023

★★★★★ 5/5

Trustpilot

I live in the Orion and The staff at…

I live in the Orion and The staff at the concierge are so nice and helpful. Always available and I never miss a package. It is all very well managed and always clean. Particular shoutout to Nida and bernadette who are so friendly and helpful. Lukasz who’s professional and always on top of everything. As well as the entire team of concierge and cleaning

Nour · 15 February 2024

★★★★★ 5/5

Trustpilot

Very positive and proactive communication

I have a very positive experience in dealing we Adam Rowberry, Senior Property Administrator at Centrick.My property at New Central, Woking was previously managed by another company up to August 2022. I was not happy with the communication in terms of updates/news on parking, bin collection, maintenance and charges that I had to pay. As the management moved to Centrick from September, I see a dramatic improvement in communication and Adam is personally overseeing that my emails and questions are promptly answered.

Rakesh · 5 December 2022

★★★★★ 1/5

Trustpilot

Inhumane living conditions at The Metalworks in Slough.

I have been a resident at The Metalworks since 2021. We have had a sewage issue in the building car park on and off since 2022.

Shayan · 11 September 2026

★★★★★ 1/5

Google

Truly awful levels of service, complete lack of attention to poorly managed, deteriorating sites. Terrible communication via email and too cowardly to return calls in person. No care, consideration or urgency in resolving issues, you will be waiting months or even years for concerns to be addressed.

D · 12 April 2026

★★★★★ 1/5

Trustpilot

Terrible, DO NOT RENT WITH THEM

Hey Centrick Team,This is regarding The Equipoint building on 1506 Coventry Road, Yardley , Birmingham, B258FG. This is a complaint on behalf of more then 50 tenants in the building & issues pertaining for more than 12 months and over 20 complaints made to the Centrick building management team & each time nothing is done & many time we get no response or only after many weeks. Delivery packages We’re literally unable to accept any deliveries or have them stored downstairs. This is one of the only buildings that has no delivery system or a way for drivers to enter the building! If anyone is buzzed in they’re stuck in reception & the tenant has to come all the way down to open the second door! Not to mention delivery storage in reception is now banned because people were stealing packages & your team was not willing to put in any effort to find out who it was or to cooperate & provide CCTV to the police. Lifts not workingThis has been happening since day 1. Even as I write this BOTH lifts are NOT working. This happened EVERY week multiple times & it’s actually a shame as many women here with kids have to drag their whole families up and down because of the lack of competence - were talking 14+ flights of stairs just 1 way! I’ve sent over 20 emails regarding this & there still not been a permanent fix. Every week it’s broken & every time it takes DAYS to fix. There was even a period of time where the lifts weren’t working for WEEKS. Plan to lock the West doors To make matters even worse, the ingenious management team has now decided to LOCK the west doors after everything that has already happened! What this means:1. We literally have to go down from entire other side every time we want to collect a package & we must go down each time 2. We can NOT enter from the side we actually live on & must walk across the entire building … every time to enter our apartment…. Pleas do not just forward this to your team , I have clear evidence of over 20+ complaints over the past 12 months where absolutely nothing was done These are only my complaints & do not even include the other countless tenants that live here , many of which are not even well versed with technology! This must be escalated higher up to folks that can actually do something about this.

Jonas · 26 October 2022

★★★★★ 1/5

Trustpilot

DONT RELY ON CENTRICK.

Quentin was excellent and he provided us with a quick solution for rent. His service was impeccable and we have our highest regards towards him. Unfortunately, it was all for nothing due to the way Goodlord and Centrick followed up with the application.I spent almost a week uploading all the forms Goodlord needed, they phone up everybody, saw my contract and payslips which clearly showed we had enough money to pay for rent (over 40 times rent as requested in deposit contract). Goodlord inexplicably requested a guarantor WHO EARNS 50% OF MY WAGES, but who is British. I really don't know how else to feel but disgusted after receiving an email from Centrick stating my deposit was now theirs and the property is back in the market. We were left without a place to go, no deposit and are currently looking for a Hotel.

Rafael · 24 October 2022