Centrick reviews

★★★★★ 1/5

Google

This company is not like dealing with a company it’s like dealing with a brick wall ,, we have tried to contact them about various things over the last year and they just do not respond come back with any relevant answers,,,,,, been waiting weeks and weeks for some resolution or response even . Spoke to someone on the phone today and chap said I would have a call back this afternoon and no call back - very hard to deal with ,would not recommend and would not use them again ..

Carl · 27 August 2025

★★★★★ 5/5

Google

They start ok but until the end they become the worse agency ever. They told us that the flat was professional clean but wasn’t and I have loads of photos and videos. They told us that was professional and full paint all walls, but wasn’t…they put small touch there and there with the brush so when i open the door to smell at fresh painted. Again I have photos videos. Even I have to pay the rent in advance for 6 months they all must refuse because they still want a guarantor. And many other situations where they harassing me for 6 months to give them the second round of keys because I’m a single tenant and i don’t need the second round. I’ve explained that i need them. For the guests that I will have, for the cleaning lady, for whatever reason. I think it was more than 6 months. But to my luck I e got in contact with the oner and rent the flat directly from him. And now I m super happy. But from What i so here in uk, they are agents or agency that discriminate because of ethnicity. I had twice this situation before this apartment. They try all that they could not to give you the deposit that you left at the beginning, Centrick try it as well but I had way too many photos and videos plus emails. If something’s broken in the house they insist it is your fault if you are not strong and argue with them and like that they change you for the problem but all so the owners. I can provide all the pictures and videos by email if somebody doesn’t believe me.

The · 27 August 2025

★★★★★ 1/5

Trustpilot

Centrick - The worst of all management companies

Unfortunately, there is no option to give less than 1 star.This is the worst of all management companies I have ever encountered.They are literally stealing money by proving absolutely pathetic services. 1. They have increased the service charges so high that competing with mortgage payment2. Majority of the share holders requested for a break down no response3. They are not charging based on our actual usage but some random estimate.4. Absolutely no response from their team members. neither in emergency or normal calls - today I called five times no luck5. Simply they send threatening letters from Credit control team demanding whatever the amount they charge we have to pay no questions asked6. I had a problem with sewage it took nearly months for them to respond and the best answer was he was on holiday and no one cared to respond even after sending 30 emails. Finally I had to get it done by paying from my own pocket and they reluctantly paid part of it SHAME...7. Not a single meeting with the owners.and the list goes on.... Not sure how Government is not taking actions on companies like these. They should be banned.They are adding additional pain to whatever the problems we are having with mortgages and cost of living..

Padmasree · 28 June 2023

★★★★★ 5/5

Trustpilot

Adam was absolutely fantastic to help…

Adam was absolutely fantastic to help and responsive! His customer service skills are top-notch, "I've had nothing but positive experiences with Adam at Centrick. He's always available to answer questions and provide solutions. His exceptional customer service and dedication to ensuring customer satisfaction are truly commendable. I'm so grateful for his help!" Highly recommend!”

Shanthy · 19 November 2024

★★★★★ 5/5

Trustpilot

Since the day we moved into this new…

Since the day we moved into this new apartment saif the concierge has been really helpful with everything. The way he organised the summer party made it so memorable. Thanks

Albin · 23 September 2026

★★★★★ 1/5

Google

Given Centrick's high rating, I was pleased when they took over the management of our building in August 2022. The building had only minor issues but one of the most glaring ones was the only lift not working in the 8 floor building since April 2022. How wrong was I? There has been 0 proactive communication since them taking over the management and from what I can see on the log sheet in the common area, they have visited the property just once on 12/9/22. Those of us who have enquired have either received no response or a very noncommittal one with no eETA. At first they blamed the prior management company but 4 months is plenty of time for them to get the process sorted or at least place some proactive communication in the common area for 50 or so families residing in the building. Having not visited the complex, I don't think they understand the pain of residents, across age groups and health conditions, who have no choice but to make at least 2-3 'trips' down the flight of stairs for work, school, picking deliveries and sustenance. The other option is to be confined in your flat. Wish there was an option for 0 stars

Arjun · 10 June 2023

★★★★★ 1/5

Trustpilot

Was looking to purchase a new…

Was looking to purchase a new development property and Centric is an absolute joke. Their response rate is rubbish, I suspect that they use call centres for their calls as no one is ever available, their whatsapp link is useless as they will ignore you and all my calls have never been returned. It’s a real shame that your response rate is so slow at Centric. Rather than waste customers time, if you are too busy or don’t have staff to attend to the enquiries, it will be useful for you to just put all the necessary information on the website or make a landing page that allows you collect client information and you send them a brochure, with prices, sizes, service charge, ground rent to help them make an informed decision.

Nnembu · 7 June 2023

★★★★★ 5/5

Trustpilot

A great experience with Quenin

I had a great experience with Quentin Lee. He showed me around the property and was very knowledgeable about all the features and amenities. Quentin also took the time to answer all of my questions and was very patient throughout the process. Currently, he is helping me find an apartment, and his friendly and helpful demeanor has made the search so much easier. I highly recommend Quentin Lee for anyone looking for a reliable and knowledgeable real estate agent.

Kam · 4 July 2023

★★★★★ 1/5

Trustpilot

My advise is to never have anything to…

My advise is to never have anything to do with centrick .they demand extortionate management fees ,then fix no issues in the building.cut a long story short I lost everything because of these villains. MY FLAT,MY CREDIT RATING ,MY RELATIONSHIP AND MY MENTAL HEALTH.My flat was repossessed because they failed to repair a leak which made the flat inhabitable and un rentable. I lost £10k in rent and declared bankrupt.i am now homeless and relying on the kindness of friends.My life is over because of this disgusting company.j### update to your response urging me to contact customer services!!!You never responded to my plight or repaired the damage to my flat YOU WERE responsible for.how is contacting you now going to bring my property back.? Save me from the depression and being homeless.im on the brink of ending all this pain that your "management company " have caused .I can't bring my credit score back to normality? My life is over !!!!@@@ You need to be held accountable for loosing me my home and my life.you need to be sued over this .your treatment of everyone at Miller Heights is disgusting.stop putting on cut and pasted excuses on people's reviews.Your a disgusting company. Thanx for doing this to me !!!! My life is ruinedHow can YOU RECTIFY loosing my flat .what a stupid thing to write.how does that help me ? ...it doesn't does it.!!!

Nina · 1 June 2023

★★★★★ 1/5

Google

Up date no improvemnts Multiple fines for people who rent car parking spaces and sending debt collection. Centrick does nothing about it . Everyone leaving its wild they have given to a 3rd party (CPM) who are sending fines to car space owners and renters multiple x per day And they ignore and do nothing. Both been reported to ombudsmen please get intouch so can all report until action is taken UNTIL ENOUGH PEOPLE REPORT NOTHING WILL CHANGE

Danny · 3 September 2025

★★★★★ 1/5

Google

4/06/2025: Just going to leave these pictures here to show the state of a building they manage. I know they’ll respond to this with their copy and paste model response- no empathy or originality. Avoid this company. 5/06/2025: now our parcels are getting stolen. They have reached out to me like they indicated in their response but there has been no resolution. Door has not been fixed, cleaner has not done their job. This company should get 0 stars. I will be back tomorrow. Let’s see how long it’ll take to get these issues fixed. 7/06/2025: still no resolution and no security from Centrick. We are now being targeted and fear for our lives as our building is not secure. Avoid this company by every means necessary. 19/06/2025: they provided a temporary solution which got ruined in a day. The company clearly shouldn’t be in this line of business. It is a health risk to all involved. 24/06/2025: property hasn’t been cleaned, door hasn’t been fixed. 17/07/2025: over a month since my first update and there is no progress. 8/8/2025: over two months and still no progress.

Inumidun · 11 August 2025

★★★★★ 1/5

Trustpilot

Definition of manage(ment).

Definition of manage(ment).to handle or direct with a degree of skill: such as. : to exercise executive, administrative, and supervisory direction of.The Directors & employees of Centrick would do well to learn this definition. Their blatant and overwhelming mismanagement of a High rise block in Kent is nothing short of criminal. Excessive service charges levied upon the poor Leaseholders, who are being led a merry dance after being literally miss sold a property which is falling further and further into the abyss of disrepair. Non functioning lifts. Insecure doors. Sewage leaking into communal parts. Rough sleepers, drug use, anti social behavior and a free for all for those looking to destroy an already poorly 'managed' property. Centrick should be prosecuted under the trades description act. At the very least, they should hang their heads, in shame and finally, take along hard look at the definition at the head of this review. They certainly couldn't justify their shoddy lack of management to those the charge for the privelage.

Richard · 21 May 2023

★★★★★ 1/5

Trustpilot

Centrick property management is Non-Existent!

I am an owner in a building that Centick is meant to be managing. Our apartment block is falling apart, I have given 1 star as zero doesn’t exist. There are so many issues that are not being addressed that it is impossible to even list them. The latest problem seems to be a common theme in the various reviews. The lifts are broken and not getting repaired. Centrick our property management say “there is no money to repair this or anything else”, so they expect residents to walk up 11 floors of stairs to get to their apartments. There are single mothers, disabled tenants, and elderly in the building, apparently not their problem. You are asked to report all issues on the support portal, which I have done and it is immediately closed stating it have been fixed.My advice to anyone looking to buy or rent don’t go near any building that has Centrick associated with it.To add insult I have now been sent a generic response which has been copied across lots of reviews - each review had just had a name change.

Fiona · 21 May 2023

★★★★★ 1/5

Trustpilot

Management- What Management

Management- What Management? Centrick have allowed many historical problems at the development to escalate to the point where the building is barely habitable ….unresolved leaks ,no security against ‘trash infiltrating the building & doing their worst ! ,no functioning lifts- imagine living on an 11th floor with no lift ,day in,day out…..the list goes on .James Capper, however ,has been a great help in securing the building has qualified for funding in respect of BSF ! Leaseholders were let down from the very beginning -,built quite simply by a bunch of crooks- the evidence is all there .Centrick need to put the leaseholders first & do what they promised - MANAGE

Judi · 21 May 2023

★★★★★ 1/5

Trustpilot

Our building Miller Heights is in the…

Our building Miller Heights is in the worst condition it's ever been in. We have a tennant on the 11th floor and the lifts haven't worked for weeks. The building is plagued with leaks and front doors are always broken. We need 24h concierge to monitor who comes in and out of the building. Homeless people are sleeping in here, there is anti social behaviour, gym equipment stolen and broken, the list goes on. Happy to take our money and not spend it on our building.

David · 18 May 2023

★★★★★ 1/5

Trustpilot

High service charges but very little action

Centrick have been managing our building for around two years. Our building is now in a horrific state! Despite paying over £200 a month in service charges Centrick say they have no funds. The front door is broken allowing anyone to enter the property (and they do - we have homeless people sleeping in the stairways due to Centrick's negligence). There is sewage from a broken soil stack seeping into reception, and all three lifts in the building have been broken for nearly 4 weeks with no resolution on the horizon. There are 11 floors in the building!! Centrick take no accountability and emails appear to go into a black hole. They have one redeeming factor which is the work James Capper has done with getting our building accepted for funding from the building safety fund. James has done a great job. It's such a shame the rest of this company has let us down so badly. Avoid using at all cost.

Jayne · 18 May 2023

★★★★★ 1/5

Trustpilot

Building is getting worse since…

Building is getting worse since Centrick took over "management". Broken building door, broken lifts (in a high-rise!), antisocial behaviour to name just a few. Do not seem to care that residents are suffering. Communications are often generic, erroneous and sent months later. And, of course, no response when I reply. I get more accurate updates from other leaseholders who seem to be more active than Centrick. Seem happy to take my money but apparently no money to fix anything... We are having to take legal advice. Worst "management" company that I have come across by far.

Joseph · 18 May 2023

★★★★★ 1/5

Trustpilot

Centric is managing our building and I…

Centric is managing our building and I have been living here for almost one year. our 3 lift is not working more than 1 month now and when I called them they said they don’t know when it going to be repaired. I had my c section surgery 1 month ago and I live in 9 th floor.it is very difficult to go out by stairs. But unfortunately I had to use stairs many times to go to hospital with my newborn baby and it was really really hard .because of the stress and tension I have lots of health issues now.

DIVYA · 18 May 2023

★★★★★ 1/5

Trustpilot

No management company

Building is getting worse since Centrick took over "management". Broken building door, broken lifts (in a high-rise!), antisocial behaviour to name just a few. Do not seem to care that residents are suffering. Communications are often generic, erroneous and sent months later. And, of course, no response when I reply. I get more accurate updates from other leaseholders who seem to be more active than Centrick. Seem happy to take my money but apparently no money to fix anything... We are having to take legal advice. Worst "management" company that I have come across by far.

E · 17 May 2023

★★★★★ 1/5

Trustpilot

HORRENDOUS SERVICE. AVOID AT ALL COSTS!

When Centrick took over a couple of years ago my Service Charge went up by over £500 a year and the actual service we reciceve has got worse.The front gates broken for so long alowing people to come in to the car park, park in peoples bays, do drugs, vandalise and defecate in the car park. The front doors are also broken and the same thing happens, people come in vandalise, do drugs and use our building as a toilet. Not only is this disgusting, it is also not safe. People in the buliding feel intimidated and unsafe in their own building all because Centrick won't fix a door!Our lifts have been broken for weeks, meaning that elderly, pregnant and disabled people are having to walk up an 11 floor building. There have also been leaks for months, some of which are letting out waste products which is surely a health hazard.Further more Centrick are failing to properly reclaim funds from those who are not paying their service charges while also not spending the money they do get on fixing any issues.Not only is this an issue of utter unprofessionalism, but it is completely morally reprenesible behaviour.How they have the cheek to call themselves "property specialists" is laughable!

CA · 17 May 2023

★★★★★ 1/5

Trustpilot

Nightmarish Experience with Centrick…

Nightmarish Experience with Centrick Property Management: Neglect, Misery, and Zero AccountabilityCentrick Property Management has been an absolute nightmare to deal with, leaving both tenants and landlords trapped in a never-ending cycle of misery and despair. It is truly astonishing how a company can so callously neglect its responsibilities while the building itself crumbles around them. This scathing review aims to shed light on the utter incompetence and complete lack of professionalism displayed by Centrick Property Management.Maintenance is nothing short of a myth in the realm of Centrick. The disrepair and dilapidation that permeate the property are a testament to their negligence and indifference towards their clients. It's as if they relish in watching the building deteriorate while they sit back and count their profits. No matter the urgency or severity of the issues, Centrick consistently fails to carry out even the most basic maintenance tasks. It's clear that their priorities lie elsewhere, and providing a habitable, safe environment for their tenants is not one of them.Communication with Centrick is an exercise in futility. Attempting to contact them via email is like tossing messages into a black hole, never to be seen or acknowledged. The complete lack of response is nothing short of astounding. It's as if they have an aversion to taking responsibility for their actions or addressing the concerns of their clients. Time and time again, emails go unanswered, leaving tenants and landlords in a state of frustration and helplessness.One would expect a property management company to be proactive, diligent, and responsive when it comes to the needs of their clients. Unfortunately, Centrick Property Management fails spectacularly on all fronts. They seem to operate under the misguided notion that their clients are mere inconveniences, rather than individuals with legitimate concerns and rights.Furthermore, the appalling disregard for accountability is a recurring theme in Centrick's modus operandi. When confronted with their failures, they resort to evasive tactics, finger-pointing, and outright denial of any wrongdoing. Their lack of transparency and unwillingness to rectify the issues they have caused only serve to compound the frustration and distress experienced by their clients.In conclusion, Centrick Property Management is a shining example of everything that can go wrong with a property management company. Their neglect, lack of maintenance, and abysmal communication have left tenants and landlords in a perpetual state of misery. It is abundantly clear that Centrick's focus is on their own profits, rather than the well-being of those they are supposed to serve. Save yourself from this nightmare and steer clear of Centrick Property Management at all costs.

Jamie · 17 May 2023

★★★★★ 5/5

Trustpilot

Renewed tenancy

I am happy to say that l have renewed my tenancy for a further 6 months.My accommodation within Equipoint is 1st class and l have had no problems since l moved in. As with all similar properties with multiple occupancy there are at times when things go wrong, but the building manager Shyleigh is quick to advise and keeps us updated on any ongoing issues. I have always felt very safe here and it is surprising quiet for such a large building.

MRSOLWENALLEN · 17 May 2023

★★★★★ 5/5

Trustpilot

First class support and service from Holly!

I have been in contact with Holly Eldridge over the last week or so with regard to the new parking system at Broadoaks, Solihull. She has been incredibly helpful with very quick responses to my emails / questions and clear and concise instructions. Great service, thank you!

SB · 20 May 2026

★★★★★ 1/5

Google

I am writing to express my serious concerns regarding the complete lack of communication and support I’ve experienced since transferring the management of my Nottingham property to your company in April 2025. Issues I am currently facing: • Repeated invoice-related emails with no clear point of contact to address queries • Multiple unanswered phone calls during business hours • No replies to several emails sent over the past since being with Centrick • An unresolved case logged via the Centrick portal Actions taken: I have attempted to contact your team through every available channel, email, phone, and the online portal, all without success. This continued lack of response is unacceptable from a professional property management service. Request for immediate action: As a landlord relying on your support, I require the following without further delay: • A prompt acknowledgment of this communication • A dedicated point of contact assigned to my account • Full resolution of the outstanding invoice queries • Assurance of consistent and reliable communication going forward I expect a formal response within 48 hours. Should I not receive adequate support within that timeframe, I will be forced to make an official complaint to the housing management & authority I trust you will treat this matter with the urgency it deserves and I look forward to your swift response. Just to add, I don't want to just send an email. I want to physically speak with someone. As I've emailed already previously and not got any response.

Mohsin · 2 August 2025