Centrick Birmingham reviews

★★★★★ 2/5

Trustpilot

Centrick is our property management…

Centrick is our property management (Broadway Plaza) and the lift is broken for more 2 weeks. I have informed them via emails (including customerservice mail id ) but nothing moved. There is no response from their end. I stay with my dad who is 75 years old and he needs to go for daily walk and physio for his knee problem. But all have been stopped cos of lift issue and this is delaying his recovery and affecting his well-being. I wrote to Centrick many a times but there was no response from their end, while last time on other issue Helen our property manager dealt it with great speed. I called the Centrick support telephone line but no one attended the call, I left voice messages but no one reverted back. I do not know how lift which be one of the integral part of essential services can be unattended for so many days. Sorry but Centrick your services is really awful, pathetic and unreliable.

Debpratim · 15 January 2022

★★★★★ 5/5

Trustpilot

Centrick Property and their great service.

Centrick Property helped me have a smooth process in finding a property, Chelsea Hans was an outstanding agent to make me feel comfortable, and was an agent to set clear goals and a clear path to get to my final aim. Chelsea Hans is an agent I would definitely recommend requesting when enquiring in a property search, as she had ample amount of knowledge and ample amount of guidance.

Deneal · 31 March 2023

★★★★★ 5/5

Trustpilot

Amazing customer service by the team at Centrick and Lara White!

I wanted to renew my tenancy agreement but me being the only tenant. There were a few complications so I had to get a guarantor and the company who were processing the guarantor’s checks had rejected it a couple of times. I raised this with my tenancy manager Lara White as the guarantor’s income was sufficient to be my guarantor. Lara kindly looked into this situation and made sure it was raised to a manager and ensured that the documents were reviewed so the application could be processed. I know that Lara chased this continuously as I was quite keen to get the renewal done as soon as possible. All I can say is that Lara White has been amazingly patient, she provided great assistance to me through this procedure and I received great customer service. I really would like to thank her for her time and patience during this process.

Bengisu · 20 December 2021

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANYHaving rented since 2004, I have never experienced such a poor customer service and such deceit. We moved in to only be given 1 key and there was already a water leak. Despite being told the flat had “ventilation” the windows didn’t open and there was no fresh air. Centrick took all our deposit, despite the flat being impeccably clean. They charged £329 and provided only evidence of small marks which is fair wear and tear. Charged £9.60 for a lightbulb that was working! This company will not respond to your complaints and won’t care if you are happy or not. They will take your money and leave you high and dry. The building we rented in is not fit for humans to live in. There is no ventilation, unsafe corridors with poor security, floods, air bnbs rented next door to you meaning you can’t sleep at weekends and if you complain, they do not care, DO NOT TRUST THIS COMPANY., - in response to CentrickI have already expressed my unhappiness to Centrick. I was advised that my feedback mattered and it would be looked into but nobody has looked into my complaint or got back to me so I have concluded that Centrick do not care.

Jane · 7 December 2021

★★★★★ 5/5

Trustpilot

Amazing Service from Nancy in Solihull

Nancy at Centrick in Solihull provided an amazing service as we were purchasing our first home. Nancy kept us fully informed and helped to push the purchase through making it as stress free as it could be! She was friendly and approachable, I can’t fault her at all! Thank you Nancy for everything you did for us throughout the entire process.

Chloe · 12 October 2023

★★★★★ 5/5

Trustpilot

I had a very nice conversation today…

I had a very nice conversation today with Benjamin , he was very nice to talk to made me feel very comfortable just a big thank you for putting my mind at ease.

Maria · 29 May 2026

★★★★★ 5/5

Trustpilot

Happy with Centrick

We were new to Bracknell and Vamsi was the first person we met, who works at the Grand Exchange. He guided us very well and is really friendly person. I am really happy with the Centrick's service! Very professional at the same time always available when approached.

Kannan · 24 July 2024

★★★★★ 4/5

Trustpilot

New Move

Our experience with Centrick has been quite positive so far. We mainly dealt with Michael and we were very pleased. He was easy to reach and every time he said he would call back or chase something up he came through for us! The only thing that we struggled with was reaching anyone in the office. If there is no one to answer the phone, the call just gets terminated. Nevertheless, so far it has definitely been a positive experience.

Anastasia · 29 October 2021

★★★★★ 5/5

Trustpilot

Maggie James goes above and beyond…

Maggie James goes above and beyond in her role as Property Manager for Centrick. I have experienced her great service and communication in the past and am really pleased that she has transferred to Centrick who have now taken over my property management. Thanks Maggie: 5 Stars!

Barry · 16 July 2024

★★★★★ 1/5

Trustpilot

Avoid this agency's Birmingham office

We decided to rent an apartment and were even ready to make an advance payment for 6 months, but until this agency responded to our offer, 8 days have passed. So we lost the move date and when we decided to cancel due to the current tenant automatically renewing our contract for 2 months, this agency did not return our holding deposit to us. The agency's office in Birmingham is very slow working. It is generally impossible to contact them by phone. This agency is just a money making machine, even if they's faults, but they try to find an excuse blame back and never refund the holding deposit. Really unprofessional. Very disappointed with this agency. We lost time and money with them.

Dauren · 4 October 2021

★★★★★ 1/5

Trustpilot

Update on the review and experience of…

Update on the review and experience of just 1 month. Everything is breaking down. Issues with appliances and other fittings. No help from the letting agency what so ever. Every other day there is some new issue and you have to raise a ticket. Their is no onsight maintenance and their maintenance staff is burdened with loads of work so you have to wait days before an emergency situation can be handled. There is no hot water or heating well you can't do anything about it neither they can do anything. Just wait and die of cold probably or move to a new palce. Their managers are people who have never been to the property so they don't know anything about it. Still they are the property managers and if you face an issue they won't be able to help you. They don't know what appliances or what kind of appliances are there is your place so if something happens or you want to know how to operate or troubleshoot, the best solution they have is to watch a youtube video. Just so you know they have the ancient appliances which were built before YouTube so there is a good chance that you won't find any information regarding that particular model in your appartment. My final advice is to never let from them or if you do because you have to then check every single switch, wire, fitting, bulb etc. And make sure everything is works. Check for the water and electricity bill because they don't have smart meters you they take manual readings which they can be tricky as well.I was new to the UK and everything was pretty new to me I am a student and these guys made sure I had the worst experience ever. I come from a third world country and I can proudly say I have seen service far better than whatever this is, in my own country.Be careful folks of these agencies and their agentsCheers!

Mudassar · 3 October 2021

★★★★★ 5/5

Trustpilot

Great service

I Had been looking for an apartment for a while now and had finally found one I liked, I called up and Connor answered, he was very helpful and made the whole process very easy for us, thanks to him everything went smoothly and by the looks of it me and my roommate have an apartment, thanks to Connor and his help along the way, always answering and being very helpful with any queries that I had. Excellent customer service

Madi · 17 September 2021

★★★★★ 5/5

Trustpilot

Ask for Lara White

After a slightly shaky start (to do with someone else, not Lara), Lara White was absolutely amazing. She could sense my frustration and dealt with it all with so much care and concern. She has helped with answering all my questions and really helped me move in as easily as possible. She's prompt with emails and ensures questions are answered as soon as possible. Moving house is a huge deal and sometimes other unexpected and unpleasant things happen in your life (like losing a loved one, in my case) where you simply need the house move to go as seamless as possible. I don't expect to be treated any better than anyone else but certainly expect to be treated like first a human and then a valued paying customer. It costs nothing to be kind, especially bc you never know what someone else is going through.I appreciate that for other members of staff (not Lara), it's a day job & sometimes it's easier to simply deal with people as numbers and not people. My case could definitely have been handled better but I'm thankful Lara stepped in and saved the day. Thank you so much, Lara. I have felt safe with you. I'm also very grateful to Connor Fahey who showed me round my beautiful flat and helped me through the whole process between viewing and referencing. Thank you Connor, I am in love with my flat.

Joy · 7 September 2021

★★★★★ 5/5

Trustpilot

Some troubles but a shining Centrick star!

I have had a somewhat troublesome move into a Centrick properly. Although this was no real fault of their own. I have pestered Yasmin Hall's email inbox for the past 3 weeks and I must say, she is an absolute credit to Centrick. She is not only friendly and helpful but absolutely nothing is too much bother for her. She has made what would be a completely stressful situation a whole lot easier for me by keeping me updated and in the loop with what has been going on. Yasmin is the reason I have stayed sane over the last 3 weeks and I can't thank her enough.

Jade · 27 August 2021

★★★★★ 4/5

Trustpilot

Mollie Squires

I have been trying to get out of my tenancy agreement earlier than expected. Mollie was kind enough to help assist with the process, communication was slow at the start which is why I rated it a 4 (think she was on holiday) other than that everything has been great with the process, she has called up and has been giving me updates and answers my questions very detailed, she does not keep me confused or worried at the end of the day. I can most definitely use the word helpful and friendly to describe how she’s been throughout the process, which is all you can ask for really.

M · 27 August 2021

★★★★★ 5/5

Trustpilot

I've dealt with many estate agents over…

I've dealt with many estate agents over the years but have never built up such a positive relationship with one until Centrick. Elaine Birkley is the Senior Sales Consultant that has been helping me over the months in selling an apartment in Solihull. It's been a struggle at times re Covid restrictions; the fact that the property is part of probate but she has been there through thick and thin. Elaine has gone out of her way to help this sale go through and always replies to emails, texts and calls at all hours. I can't recommend Centrick highly enough they are a great local company that know their district; their clients and are a pleasure to deal with in, what is, a stressful time for most of us.

Jane · 24 August 2021

★★★★★ 1/5

Trustpilot

Be warned!!! Centrick is con

Be warned!!!We started our agreement with centrick last year in June 2020 at the heights of pandemic. We viewed the property online as there was no physical viewing. The property was apt 55, 30 tenby street north sapphire heights.We got the property in the most dirtiest manner one could fathom.It took us two days to clean the property with our little ones on the other hand.Some highlights :-It took the agency 8 months to replace a broken blindIt took the agency 2 months to replace broken toilet seat.Lately, after giving notice to Centrick to vacate the property, the agency broke the heights of accord when they asked us the reasons why we cannot allow the agency to take viewing on Saturday’s and Sunday’s. There is something called as personal space and time.Most importantly, if you are a to be tenant with Centrick, be careful of the caveat of 60 days notice period in the agreement.After giving notice, the Centrick team once even visited the property while we were away and did not even inform us.Centrick not recommended ! Absolutely disaster !!Centrick at the end of tenancy is only interested in the Deposit and they will not provide quick feedback once the contract is terminated. Centrick is not just recommended as letting agent at all.Centrick charges disgustingly for damages already within the property. Centrick will charge for items which are yours and claim that to be of the landlord. just not recommended at all.

Taher · 2 August 2021

★★★★★ 5/5

Trustpilot

Jupiter phase 4, resident

I have been living in this property for five years now, and I would like to say that the current building manager is the best and most efficient I have dealt with so far. Richard shows care and respect for all residents. He is always ready to help/act when questions are posed, or complaints are raised. His team, Simon and Juliana, are essential assets to this excellent work. Simon is doing a fantastic job taking care of the building despite the fact he is on his own. Juliana makes sure that everything looks clean and tidy.Gracias Richard, Simon y Juliana.

Cristina · 19 July 2021

★★★★★ 5/5

Trustpilot

Namrit Matharu was incredibly helpful…

Namrit Matharu was incredibly helpful in resolving my recent issue. She was not only provided clear information about who could assist me, but also took the initiative to advocate on my behalf by contacting them directly to ensure a swift resolution. I truly appreciate Namrit's proactive approach and excellent customer service.

Max · 10 April 2024

★★★★★ 5/5

Trustpilot

Centrick customer service, Emily Thomas

Hey again,Not gunna Today has been a real test of patience and headache with a rollercoaster of emotions but the team at team Centrick helped find a solution. Thanks again & Major credits to Emily Thomas at Centrick Birmingham, who helped resolve a tenancy issue today, with good explanation, knowledge of the tenancy process & excellent customer service. Emily also ensured she’ll get my tenancy agreement over to the me to forward onto to the DWP, who have had issues getting my initial payment over to the team at Centrick. Otherwise I can’t get the keys to the property that I’ve been immensely eager to gain access to and make my home This fault & delay on the DWPbehalf has made into a situation where I unfortunately couldn’t move in today. Which was ever so upsetting, but I’ve also spoken to a someone called Bev who will inform her senior members or staff on what’s happened. After informing Emily about me contacting the DWP, and my conversation with them, we come to a good, uplifting outcome. So I want wholeheartedly to thank Emily and everyone at Centrick again,as this whole situation was a major inconvenience a d honestly a nightmare, but I can eventually now see light at the end of the tunnel due to the customer service delivery that I’ve received from the team at Centrick. Especially Emily. Thank you Emily and Everyone at Centrick againCharles Brown305 1506 Equipoint Coventry Road Yardley B25 8AD

OfficialCharlieBrown · 8 July 2021

★★★★★ 5/5

Trustpilot

Would like to give credit where credit…

Would like to give credit where credit is due for the customer service received by the Centrick team and especially the patience of team members such as Lara White. The property that she’s been in charge in a new start for me and I’m eager to get in there. We’ve had some hurdles to jump due to communication but Lara and the team was patient and I’ll be moving in on Thursday so just want to give Lara and the of team the credit they deserve for their customer service.

OfficialCharlieBrown · 5 July 2021

★★★★★ 5/5

Trustpilot

I’m really glad I got a property with…

I’m really glad I got a property with Centrick first I would like to thank Turkay for his support and keeping me in check on the new properties. A massive thank you to Neve l, she was an excellent negotiator and she was very informative when I went to view the property. Above all thank you Centrick

Leslie · 1 December 2023

★★★★★ 5/5

Trustpilot

Thank you for your professional help

Thank you for your professional help, which enabled me to rent a satisfactory house in such a short period of time. Thank you! Especially Mei Clark, who was in charge of me, had a detailed understanding of my needs and considered in my position from heart to heart, which helped me to rent a house smoothly. It was lucky for me to have an agent who spoke three languages, which made me feel more approachable and reduced the language barrier. Thanks to Mei Clark for helping me find the apartment that makes me feel most satisfied. Professionalism and patience are Mei Clark's deepest impression on me.

李老八 · 21 June 2021

★★★★★ 5/5

Trustpilot

The best on-site team we've ever had!

I've been living in Jupiter Phase 4 for many years, with various iterations of the on-site team and Richard, Simon and Justyna are by far the best.Richard joined the team 12 months into a serious issue at my property, with which we were getting increasingly frustrated. Richard was hugely sympathetic, got up to speed very quickly and has been all over it since. It's been a difficult journey (due to the complexities with the problems) but Richard's professionalism and communication has made it much less stressful. I had a lot of concerns about the management of the property before Richard joined - this is no longer the case - I trust Richard and his team to look after my investment.Simon has endless energy and enthusiasm - he does not stop! I often bump into him touching up some paintwork or dealing with day-to-day issues - he always has a smile on his face and is great to have around the development.Justyna is also very efficient. I am convinced now, more than any time in the past, that the cleaning schedule is up-to-date and it is being done properly.I was hugely relieved to find that the team would remain in place when I was told that the contract for Jupiter Phase 4 would transfer to Centrick and can only hope they are here for years to come!Thanks team!

Adam · 21 June 2021