Centrick Birmingham reviews

★★★★★ 1/5

Trustpilot

Absolutely the worst estate management…

Absolutely the worst estate management ever. I live in The Quadrant (Birmingham), supposedly “managed” by Centrick, who proudly claim on their website, “we proactively manage your property”, an outright lie. The property manager is nowhere to be found, and the customer service team does nothing but dodge questions and feed us lies. Over weekends, and honestly even on weekdays, there’s absolutely no one managing the building.Both of our main doors are broken, leaving the property completely unsecured for anyone to enter. Cleanliness? Nonexistent. The common areas are filthy, garbage overflows in the parking lot, and the garbage disposal itself has no functional switches. Our internet was out, and both we and the contractors attempted to reach Centrick numerous times, but they refuse to answer calls or respond to emails. It’s been a week with zero access for the contractors, all because the so-called property managers refuse to communicate.Vandals have been in and out of the building, no surprise, given Centrick’s utter failure to secure the property. The mailboxes are destroyed and have been left broken, and shocking as it sounds, blood stains were left in the common areas for over a week. BLOOD STAINS !!No cleanup, no security measures, no management whatsoever. Each time we try to reach the manager, we’re told they’ll call us back (they never do), and the excuse is always the same: “They’re in a meeting.” Five days of being “in a meeting”. Why even have meetings when you can’t even clean blood stains or fix the door for over a week.If you’re a landlord or looking for someone to manage your property, avoid Centrick at all costs. Their so-called “service” is nonexistent, so why even pay service charges? They don’t care about the properties they’re supposed to manage. Save yourself the frustration and stay far away.The best they can do is say “ we understand your frustration please write to us on xyz email” and then forget about it.

Uditt · 28 October 2024

★★★★★ 5/5

Trustpilot

Experience with Liberty Place

I live in Liberty Place, for around 2 years now. The accommodation is excellent, and the concierge is friendly. Saf and his team show true professionalism and are highly trust worthy.

Abdullah · 12 November 2024

★★★★★ 1/5

Trustpilot

Smoking INSIDE our block

Smoking going on INSIDE our block of flats! Really frightening considering there have been a couple of fires here already & we still have the cladding issue to sort out. And, so sorry to hear that Lukasz is leaving us - a huge loss imo...

Anitha · 14 March 2024

★★★★★ 5/5

Trustpilot

Jade is very knowledgeable in regards…

Jade is very knowledgeable in regards to the building layout. Thank you for showing me the access points we needed to locate. The hot chocolates also go down well!

Peter · 11 December 2024

★★★★★ 1/5

Google

Describe this company in one word? Useless. This company should be avoided at all costs. Do not have them as your Property Management Company at all, unless you want non-existent service and the state of your complex to decline. They take a minimum of 2 weeks to respond to the simplest of requests, then wash their hands of anything they can if it requires work (or expense) on their side. They never get issues fixed, and never hold the culprits causing damage or disturbance to account (they can see who caused the issue from CCTV, but refuse to do anything about it). Communication is appallingly slow, if you ever get feedback. No one ever inspects the property, common areas are left with faulty lights for months and no one checks when any work is done, that is was done satisfactorily. Avoid completely.

Chris · 26 October 2024

★★★★★ 1/5

Google

Very poor service on property mgt. No contact point, no email and specify team in charge of the property they managed But just a general tel/email for public. It never gets response when you sent email. Even thought I request the concierge to help /to contact but still no response. The company may only focus to flight new business but don't pay source to take care of the business. A new utility supplier has been changed but nothing information has been shared with owners. I want to report defects but also no way to do that. This is the worst mgt company I seen.

Siu · 26 October 2024

★★★★★ 1/5

Trustpilot

I am FUMING

I am FUMING. There has been no lifts for 3 weeks and I struggle to walk, how is this fair? I am on the 7th floor and I’m afraid to leave my house because I will not be able to get back to my property. No repairs ever get done, and I am one very upset tenant

Bella · 17 May 2023

★★★★★ 5/5

Trustpilot

Super customer service from Holly

Holly has been really helpful with helping me to register then access my account on the portal. She responded very quickly and provided me with the appropriate info and suggested a useful intervention when I messed up my password!

Shelley · 28 June 2024

★★★★★ 5/5

Trustpilot

Viewing

I had a viewing 2 weeks ago with Lewis Campton and it was such a nice experience. He was very kind, helpful, friendly and informative. He emailed me offering help filling the form too in case I needed it. Thank you Lewis.

F · 1 May 2024

★★★★★ 1/5

Trustpilot

Centrick are a Disgrace

Centrick are an appalling company to deal with. I've had an issue with an external water leak which has been damaging my property for months. Despite numerous calls and emails, I've been met with a wall of silence. The contractors have reviewed the damage and submitted their report (Well over a month ago now), but I was not contacted me despite several requests to do so. Chasers are ignored. Calls are ignored. All the while the damage is increasing due to the recent poor weather. Black Mold had now started to take hold which is a serious health hazard -yet it doesn't seem to bother the team. Until the source of the leak is located and rectified, I will not pay another penny in service charges. I will also seek compensation towards the repairs I will have to undertake internally. Breathtaking ignorance from the Centrick team and the most shoddy communication I've ever seen. If I'd have ignored one of my customers for this long, I wouldn't be in my job.

David · 18 October 2024

★★★★★ 5/5

Trustpilot

Amazingly helpful concierge

We bought our apartment remotely in Victoria Point in Ashford, which is an apartment building managed by Centrick, and we needed to communicate remotely with the concierge to help out in managing some issues with our property, and then after we came in. Hayley Mears, the concierge at Victoria Point, was an amazing help. Went way beyond her scope of work and line of duty to facilitate all our needs, answer all our questions, solve our pending issues, and respond to our requests. Extremely friendly and prompt to respond to emails and solving issues. We couldn’t have done it without her help. Thank you Centrick for a wonderful staff. Top 5 Stars services.

Raed · 17 October 2024

★★★★★ 1/5

Google

Shocking unethical company. Take your money, don’t do anything, do not respond to any emails and impossible to get hold of by phone In 5 years rarely turned up to care for the green areas they were meant to be ‘managing’ but charged £280 for the pleasure. The residents had to do the work themselves and still pay Centrick for doing nothing. Email them and they won’t respond. Call them and you’ll be on hold before being told all agents are busy and to leave a message. Thank god I’ve moved

Ed · 16 October 2024

★★★★★ 1/5

Google

It took Centrick ten weeks to provide me with a fob I’d been told would be a few days, and I had to constantly badger them throughout this time. This is a job that would take about 3-4 minutes at the most. They didn’t seem to know, understand or care that this was a safety and security issue, let alone a complete waste of my time having to constantly chase whilst they did nothing. They don’t respond to e-mails so you have to constantly phone them to be in with half a chance of speaking to someone. I’ve given them one star as they at least answer the phone.

Dan · 15 October 2024

★★★★★ 1/5

Google

I was beaten up by a homeless man and his 2 friends in reception at Tameway Plaza today. The homeless gain access through knowing the door codes that haven’t changed since April. In addition the sub-garage door, broken for a week, also gives easy access. This was reported as an emergency! Tried phoning Centrick - ‘there is no one available to take your call’. There never is. So many unresolved issues concerning our block abound. If I could give ‘0’ I would!

Peter · 15 October 2024

★★★★★ 3/5

Trustpilot

1.5years and still don't have my money

I bought my flat that has been managed by Centrick, and the seller's agent was also Centrick.They did not allocate the monies into the right account when I bought it and they did not send the due payment reminders to the correct address so I ended up by 2 debt collecting and 3K+ GBP debt on a 1 bed flat. It has been over 1.5 years and I still don't have my money that they have been sitting on since since Apr 2023, it is now Sep 2024. My solicitor and me have been chasing them since Apr 2024 and still nothing. Update 15 Oct: It got sorted the next day, but still waiting to see a statement re account fees

M · 15 October 2024

★★★★★ 5/5

Trustpilot

Excellent all-round service.

To have Gary and his team on the frontline to smooth out the selling process was invaluable. He was able to provide insightful information on the market of both letting and selling locally. Nancy (sales consultant) was an efficient and reassuring communicator throughout. We would recommend Centrick wholeheartedly.

Steve · 14 December 2023

★★★★★ 2/5

Trustpilot

Not very responsive, unfair charges, unprofessional

I have never had the best experience with Centrick since they took on the service & management of our property over the last 5 years. When you call their mainline for assistance it's rare you get through to a call handler, it's usually a voice message to leave your name and number for someone to call back and they never do. They are ridiculous in what they charge for, for example recent budget certificate charging an admin charge for late payments and outstanding monies where there isn't any on account! When you ask about any charges you are not given clear explanations. I would not recommend this company.

Charlotte · 8 October 2024

★★★★★ 1/5

Google

They can't even be bothered to pick up the phone or reply to high priority email. Falsely occusing of late payments not on one occasion, started off with £1,600 service charge a year, which then quickly increased so £1,700 and now a year later at £1,800, but has no sign of any improvements. No surprise it costs so much when there are 5 cleaners for a 3 stairs high hallway that has less than 15 steps! Fence falling in, tree cut off but has been sitting there for months as it doesn't get taken away by gardener. The so called window cleaners turned up twice in the last two years. Absolute joke. Disgusting bunch of people, wish I never bought this property.

Alex · 8 October 2024

★★★★★ 5/5

Trustpilot

Georgia and Jessica are highly professional

I am writing this with a thought of appreciation for Georgia. She is very humble and supportive. She picked my call and helped me with the viewing of the property which I wanted. Jessica is very professional. She escort us to the viewings and helps in booking the property.

Priya · 20 November 2023

★★★★★ 5/5

Trustpilot

Always quick to respond

Amin is always quick to respond and has been a helpful point of contact over the last few months regarding parking queries. His promptness in addressing our concerns has greatly contributed to the smooth operation of our parking system. He also goes above and beyond to ensure that any issues are resolved promptly.

Suresh · 11 August 2023

★★★★★ 1/5

Trustpilot

Absolutely disgusted by their lack of …

Absolutely disgusted by their lack of response and care, an entire block of flats left without water on the hottest day of the year. Never received a call back after calling them to report. Many residents are elderly and vulnerable. Now is 5pm and their office is closed after being without water for 12 hours.

Customer · 13 June 2023

★★★★★ 5/5

Trustpilot

Adam at The Grand Exchange.

Adam at The Grand Exchange.My move into The Grand Exchange was made extremely easy and convenient due to the friendly guidance from Adam at the front desk. He accommodated questions, car parking, building information and more. Professional and friendly service. Greatly appreciated!

Andrew · 13 April 2024

★★★★★ 5/5

Trustpilot

rental experience

Quentin is a very professional realtor who gives us the best and most patient rental experience. Not only does he provide as much great properties as he can to us, but he also tries his best to help us to keep up with the rental situation. This is my best rental experience ever.

Noelle · 4 August 2023

★★★★★ 5/5

Trustpilot

Liberty place is a fabulous place to…

Liberty place is a fabulous place to live. Clean tidy and great concierge team, sufyaan the new weekend staff member is nice.

Helen · 1 June 2026