Centrick Birmingham reviews

★★★★★ 5/5

Trustpilot

An agent to go for!

I’ve been using Centrick as my property agent to manage my apartment in Birmingham for 6 years. They have been professional, responsive and helpful. I appreciate their market intelligence and the ability to secure credible tenants for me. Particularly, Michael Nabarro has been helping me in the tenancy renewal process, well done!

Phoebe · 12 July 2023

★★★★★ 1/5

Trustpilot

Positive reviews are fake...

When I first moved in I received a letter stating i owed money, I paid it straight away. Later I realised it is due by the people before me and requested a refund....I have not heard from the company since, it has now been over a year of emails and phone calls.

Milly · 3 June 2026

★★★★★ 5/5

Trustpilot

Hannah was very helpful with my problem…

Hannah was very helpful with my problem registering with centric and also another problem which she referred me to Emma harper so very happy with the response.

John · 20 November 2024

★★★★★ 5/5

Trustpilot

5* service from Hayley Mears at Victoria Point

Stayed at Victoria Point in Ashford for around 1 year.My experience couldn’t have been made more pleasant thanks to Hayley, she always quick to respond to and updates or issues in the block, extremely informative and helpful throughout my tenancy.

Consumer · 13 April 2024

★★★★★ 5/5

Trustpilot

I lived in victoria point which overall…

I lived in victoria point which overall wasn't a good experience but the concierge assistant Hayley was brilliant she did everything she could to help me and assist with issues. Probably would of left a lot sooner had it not been for her and her help.

Customer · 28 November 2023

★★★★★ 5/5

Trustpilot

Maggie is the best

Maggie made the experience great. She replies to emails very fast and solves issues in minutes. I am truly impressed by her work attitude. I think Centrick is lucky to have her!

Cherub · 23 August 2024

★★★★★ 5/5

Trustpilot

Very good

Quentin was very friendly and helpful when showing us around. He answered any questions we had and reassured us about things we wanted to change about the property. He was very prompt and we managed to secure the property the day we viewed it. Very well done!

Louisse · 30 October 2023

★★★★★ 1/5

Google

Cannot register online as a leaseholder because you need a special code to register. How backwards is that? There's nobody to help me create an account manually either. Whole company is a scam.

Daimo · 15 February 2026

★★★★★ 5/5

Trustpilot

A big thank you to Shaz

A big thank you to Shaz for her professionalism and determination in helping progress my purchase of an apartment. She listened and helped by liaising with both solicitors to ensure the the sale didn’t stall after a couple of issues cropped up. She was incredibly helpful and I am very grateful.

Ruth · 13 July 2023

★★★★★ 5/5

Trustpilot

Staying in Sirius apartment b54aw from…

Staying in Sirius apartment b54aw from past 3 years and the agencies and concierge staff here are so supportive and helpful. Especially special thanks to Bernadette rose.

Santosh · 2 November 2024

★★★★★ 5/5

Trustpilot

The Grand Exchange - Maxi

Maxi provides exceptional customer service, always going above and beyond to ensure complete satisfaction. His friendliness, efficiency, and dedication make every interaction a positive experience. I highly recommend Maxi for his outstanding support.

Rabbi · 28 July 2024

★★★★★ 5/5

Trustpilot

Excellent concierge at the Axium

Marwan is an excellent concierge at the Axium building.He manages a large daily volume of packages for the building effectively. Marwan noticed suspicious behaviour in the basement carpark. Marwan investigated and confronted a person attempting to steal my bike from the bike stands. Because of Marwan's actions the person failed to steal my bike.We really appreciate the incredible work Marwan displays on a daily basis.

Jack · 6 January 2022

★★★★★ 5/5

Trustpilot

Orion Building concierge

The Orion Building concierge staff are all absolutely exceptional, kind, professional and with great sense of humour. Special thanks to Bernadette Rose for always sorting out any issues I've had swiftly and for accomodating all my peculiar requests.

Andreea · 27 April 2024

★★★★★ 5/5

Trustpilot

Our concierge at Victoria Point, Hayley Mears

Our concierge at Victoria Point, Hayley Mears, consistently goes up and beyond for all us residents. She is always happy to help, lovely to interact with and is just a fantastic asset to Centrick. Thank you Hayley!

LW · 16 May 2024

★★★★★ 5/5

Trustpilot

Great experience with Amin :)

Amin was very helpful with a car park issue I had recently. He replied to my messages promptly and sorted out the issue efficiently. Only if there were more Amins’ in the customer service! Thanks for your help!

Jeferson · 24 April 2024

★★★★★ 5/5

Trustpilot

Brigita is so helpful all the time and…

Brigita is so helpful all the time and her responses are always quick and she’s very reliable for any complete problems I’ve had .Thanks Brigita

Hali · 27 November 2024

★★★★★ 5/5

Trustpilot

Telephone Call to Customer Service

Thank you to Em for providing information on the property service charge, it was a great help and we were able to help each other in a few minutes . It took me several days to get through, however today i got through within a few minutes. the service i received was excellent. Keep trying, just to mention avoid leaving a message direct with property services as the return call doesn’t come.

Jane · 10 December 2024

★★★★★ 5/5

Trustpilot

Lovely community, amazing staff

I have loved living at The Grand Exchange by Centrick. The facilities are modern and beautifully laid out with a gym, work room and small events room available to residents without charge - I hosted my child's birthday party there soon after I moved in. The concierge and service team are fantastic. Adam, particularly, did so much to get me settled in and provided support and help with accessing parking and other conveniences. I could not be more satisfied overall with this beautiful community that Centrick has established in Bracknell.

Sola · 6 August 2024

★★★★★ 5/5

Trustpilot

Well done Tee

New member with a few start up issues. Tee was outstanding in responding promptly in clear vocabulary that guided me to register etc. Top marks for Tee a great ambassador for the company.

Rob · 16 July 2024

★★★★★ 1/5

Trustpilot

Don't believe the hype

Don't believe the hypeI own a property in a development, which is less than 3 years since completion and is managed by Centrick. The apartment is on the top floor and the roof started leaking 6 months ago. Centrick were notified at the time and multiple times since but the leak still isn't fixed - and to clarify, I don't mean it's a complex repair and previous attempts have been unsuccessful. There have been zero attempts to fix the problem and who - other than Centrick it would seem - wouldn't fix a leaking roof in the summer? - and no temporary fixes to alleviate the situation. If you're thinking about engaging them for your development, donate it to charity instead. You won't get anything for it from Centrick but at least some good will come of the money and you'll save yourself the grief of dealing - sorry, of trying to deal - with Centrick. Update - Credit to Centrick for the rapid response but I'm not going to raise my hopes until I see some substance to their actions. Update 2 - the leak was finally fixed, Centrick continue to swerve the question as to why it took so long to do so although if the speed of their correspondence is anything to go by, it seems to be a blanket approach, if you need a company that comes back to you promptly or even in the same month, this is not the company for you.

Neil · 31 July 2024

★★★★★ 1/5

Trustpilot

Lack of service

I fetched the keys to my property on 7th May, due to lack of repairs done and a gas leak I couldn't move in the properly until nearly almost 4 weeks later and was expected To to pay full rent which I did, I reported several repairs and 2 of them have still not been completed, none of the windows downstairs open and a catch has broken on one of the windows upstairs, This was reported 2 months ago and noone has even responded to my repairs on the portal.Also I keep having a bill from an energy company which I haven't set up demanding money, they say someone from Centrick has set it up for me and you need to get in touch with them, as it was illegally set up, I pay my energy to British Gas and not to Rebel energy. Centrick have refused to contact them on this matter.

Heather · 30 July 2024

★★★★★ 5/5

Trustpilot

Friendly and helpful

The first impression of Centrick was that they answer the phone which sadly is not the case so often with present day companies. Secondly was the friendly and helpful attitude which came across from Leanne

Pat · 4 June 2024

★★★★★ 1/5

Google

Centrick are essentially employed as middle-men between developers and those purchasing property. They themselves take no responsibility in helping you live in good conditions or correcting things that directly impact your quality of life, …

Liam · 15 January 2026

★★★★★ 1/5

Google

Would rate zero stars if I could. Negligent management leaving property open to theft, non residential visitors using the “secure” car park like a free convenient space to park, disgusting communal areas, intercoms never work leading to parcels being dumped in the carparks and again stolen, CCTV that points directly at carparks and entrances that, once again, you’ll not be shocked to hear, DOESN’T WORK (confirmed by the police). What more is there to say other than a complete disgrace and embarrassment of a so called property management company. Should be ashamed of yourselves, couldn’t care less about people who pay a lot of money to live in their buildings that are falling to bits. They also have the cheek to charge a “service fee” for the communal areas to be “cleaned” - never seen them before in my 3 years here. Avoid at all costs whether renting or buying, these issues have been raised multiple times and property manager and their so called assistants are as useful as chocolate tea pots, it’s laughable.

Ell · 25 July 2024