Trusted Agent profile · Birmingham
★★★★★
2,106 reviews across 3 platforms
The Exchange,​ 19 Newhall Street, Birmingham, B3 3PJ
Centrick's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,106 reviews on three platforms, including 346 Google reviews rated 2.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotConcierge
Marwan has been really helpful being at the concierge. He promptly attends to him when I need any help with the building or deliveries
Hi Oluwatobi, thank you for leaving us a review! We really appreciate your kind words and your feedback. Kindest regards.
5/5
TrustpilotHayley at Victoria Point may be this…
Hayley at Victoria Point may be this company’s last saving grace. Overall Centrick are awful, the service is awful, the area managers are dismissive and rude, head office are disinterested and the company appears to have no real direction or care for leaseholders in buildings they manage. Not a company you’d choose to appoint to manage your building, that being said Hayley at the Victoria Point building is worth at least twice her weight in gold. She’s extremely helpful and cares for everyone in the building going above and beyond her post when area managers and directors ignore residents. She is truly the shining light!
Hi Mailouda Madarikan, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Hayley. Kindest regards, Centrick
1/5
TrustpilotCentrick mismanagement
Centrick manage our small block of flats for the past 4 years. We moved in 4 years ago to a new build flat, our dream home with service charges of about 500 pounds a year for maintaining the communal areas. When they took over we got immediately billed 1400 pounds and rising ever year. Back then we asked to review the accounts and we got sent the budget for the year, a forecast. Until today we have continuously asked to review the accounts and they haven’t been sent. We have asked for Centrick to look at various issues and nothing has been done, yet the charges always come through. As a result of their negligence the building gets damage which will incur in further costs down the line for us residents. Run away from this company if they manage your property they are well aware of the current leasehold service charges loophole and hide charges where they can knowing that the average person won’t come after them with a law suit.
Hi Mr George B, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime, we will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
5/5
TrustpilotAnita and Maggie were both very helpful…
Anita and Maggie were both very helpful resolving multiple issues that have cropped up and have been professional and speedy in resolving these.
Hi Owen, thank you for leaving us a 5 star review. We will pass on your kind words to Anita and Maggie. Kind Regards. Centrick
4/5
TrustpilotResponsive and helpful
One of the few agents that are actually responsive and answered all our questions patiently. Hollie was the point of contact and was really helpful theough the process. Turkay assisted with the key collection and was pleasant to talk with. Good service overall :)
Hi Maanav, thank you for taking the time out to write this review and for your kind words regarding Hollie & Turkay. We will ensure they are passed on. Kind regards, Centrick.
4/5
TrustpilotI was having issues trying to get…
I was having issues trying to get contact information correctly logged onto the site. It took a few attempts as every time I tried to logo on I was just taken to the wrong information!! However I eventually got there with the help of Amy and Amin in theProperty section. Thanks Guys
Thank you for leaving us review! We will be sure to pass on your kind words to the team. Kindest regards Centrick
5/5
TrustpilotLewis was extremely helpful and kind
Lewis was extremely helpful and kind. I was greeted nicely during the viewing and he gave lots of useful information. The correspondence afterwards was prompt, efficient.
Hi Francesca, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Lewis. Kindest regards.
5/5
TrustpilotAdam from The Grand Exchange Bracknell
Adam from The Grand Exchange Bracknell is nice and helpful. Offering immediate help when I was looking for printer to print something urgently. Great to have him as our concierge.
Hi Will, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Adam. Kindest regards, Centrick.
5/5
TrustpilotGood work !
Zoya went above and beyond to get the urgent letter that I needed. Thank you very much much indeed !
1/5
TrustpilotNo words
I have been waiting since I renewed my tenancy for someone to programme both of my fobs (which one was apparently done in front of me by your concierge, which then didn’t work due to a ongoing fault!) and keep getting told they have an issue with getting the panel fixed for access at the apartments I live at in Birmingham, I emailed about this and received no response this issue has been ongoing for weeks and months! Me and my partner received one fob each when we signed the tenancy in June 2023, when I called the concierge last week to get resolved ASAP after structural damage due to a van being driven in to a business attached to my apartment and to stress this needs to be resolved due to my partner not feeling safe I was asked how access for her would help?! That lady was so rude and dismissive. I have found the lack of communication terrible and resolution to these issues terrible, tenants and myself pay a lot to live onsite and can’t even have access to enter the building where we live freely?! For at least the last three weeks as well I have had broken sleep having to wake up at 2am each night to let my partner in when she comes back from work due to these issues which I have also stressed.
Hi Bal Singh_3, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? We will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
5/5
TrustpilotI would like to give 5 star to Centrick…
I would like to give 5 star to Centrick based on my recent experiences. Jamie (property manager )he is very professional , knowledgable, he tried his best to solve the problem . Moreover , Holly ( property assistant ) she has great communication skills and with excellent customer care . I would like to add that housekeeper staff are punctual and ensure communal areas are tidy and clean . Thank you all 😊
Hi LG, thank you for leaving us a 5 star review! We really appreciate your kind words and will be sure to pass them on to Jamie, Holly and the housekeeping staff. Kindest regards.
5/5
TrustpilotCharlotte Brown - The Saxons
Amazing service from Charlotte Brown. My move in was so smooth because of her. I had a million questions before moving in and also when I moved in, but she answered every one of them. She’s gone out of her way for me, made sure that my voice is heard and has also cared for me. Each issue that I’ve had, there was no delay for her to act on it. Wonderful manager to have! :)
Hi Kavina, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Charlotte. Kindest regards, Centrick.
5/5
TrustpilotI found the agent on the Rightmove app
I found the agent on the Rightmove app. I have to say that Cara Morris did a great job. She is a very professional real estate agent. Helped me solve a lot of problems. Each time the reply is very quick, and very enthusiastic for me to consider a lot of questions. There is no doubt that this is a very satisfying renting experience.
Hi Yibao, Thank you for taking the time out to write this review and for your kind words regarding Cara. We will ensure they are passed on. Kind regards, Centrick
5/5
TrustpilotSmooth and hassle free tenancy…
Smooth and hassle free tenancy application and move. Very accommodating service. I dealt with Tracy Jones of Centrick. Nothing was too much trouble. She had the answers at her fingertips to all my queries. So friendly too. Couldn't be happier in my new home reassured that Tracy can be contacted easily should I need any help or assistance. Very happy- thank you Tracy x
Hi Helen, Thank you for taking the time out to write this review and for your kind words regarding Tracy. We will ensure they are passed on. Kind regards, Centrick
1/5
TrustpilotThe communication was terrible. They broke all trust.
The communication was terrible , I was asked for permission to enter my apartment whilst i was absent and change my lock which i gave permission for . Once i had done this everything went into a black hole , no answers to emails, no answer to where my keys where , what happened in my apartment , we called we wrote and nobody called us back or answered our emails , it has been very stressful allowing someone to enter our apartment from your company and the customer care and concern has been zero.. It has been as close to a nightmare as possible and we still today do not know what happened when people we do not know has been in our apartment and if works or anything has been done at all in there. We live overseas so it was not like we could get there to see ourselves and even if we had we could not have got in because the keys were held by them It is frightening how the people at Centrick were so uncaring and nonchalant about another persons property to not even answer their requests for information .
Hi John Goldacre, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? We will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
5/5
TrustpilotGreat Property Manager at Ellis Court in Dewsbury
Centrick has recently taken over from Remus looking after Ellis Court, Cala 1767 development in Dewsbury where I have my apartments. Even though I do not know Centrick that well, the fact that Centrik’s Property Manager for our apartments block will continue to be Maggie James, gives me confidence that all the tasks and/or any potential problems will be dealt with effectively and professionally. I believe that Maggie James did a great job before and for her to continue in that role is a really great news for all apartment owners and occupiers at Ellis Court development.
Hi George Tokos , thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Maggie James. Kindest regards, Centrick
1/5
GoogleWorst management company ever, lack of response to emails, but great when comes to charge you for numerous fees, they tried to charge me for 3 months of rent when my tenancy ended before these there months they were charging me. They took £70 from my deposit because of a cob web next to the boiler. They said they would give us a contract to renew which never happened they let us hanging until we receive a section 21 notice saying that the landlord wanted to repossess the building and resell it, they could have been upfront and explain the situation, that would give us more time to search for an apartment or make other arrangements.
Hi Nuno Pedro, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? We will try to contact you today based on your name provided. Kind regards, Centrick.
5/5
TrustpilotI would like to thank Leanna at…
I would like to thank Leanna at Centrick for her Time an patients in helping me out with service problem she is a credit to Her company
Hi Graham, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Leanna. Kindest regards, Centrick.
1/5
Google0 stars really if I could. Hopeless. They have taken over the management of our building and since they started, the place looks like a 3rd world country. There is no cleaning, the lifts are out of service constantly and they never respond to any calls or emails. They are not providing any service at all so we will be getting legal to retain service charges and sue for various issues to recover costs. We are notifying the Freeholders as well. Utterly useless. Do not appoint to manage any of your buildings unless you are happy for them to go into disrepair!
1/5
GoogleI was the caretaker for fabrick I can assure you you don't want an apartment here the place is descusting urine in communal areas lifts all ways broken graffiti all ways up walls mag locks all ways falling on peoples heads stay away place is dangerous
Hi Stiggy, Thank you for taking the time to share your thoughts. Many of the challenges you’ve described, such as antisocial behaviour and misuse of communal areas, unfortunately relate to the actions of individuals that are outside our direct control. That said, as a managing agent responsible for the operations of residential buildings on behalf of our clients, we take these matters seriously and work with local authorities and partner services wherever possible to address them. We can confirm that all health and safety processes are followed to ensure the developments we manage are safe places to live, and we continue to act in line with our policies and obligations to support both staff and residents. Many thanks, Centrick
5/5
TrustpilotWhat a friendly team
Had cause to call today regarding a property that Centrick used to manage (subsequently taken over by a local agent) - the service I received from Shyleigh makes me so angry that Centrick are no longer managing the property. A genuinely lovely lady, who was so friendly while answering all of my questions and offering guidance and advice on matters that she really didn't have to spend her time assisting me with.Never had a problem while Centrick managed the property, and if other team members are as professional, polite and friendly and the lovely Shyleigh...tenants are in great hands!
Hi Andy, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Shyleigh. Kindest regards, Centrick.
1/5
TrustpilotTerrible company
Terrible company. They are the managing agents for the flats where I live. They demand sky-high service charges (almost £4k a year for a 2 bedroom flat), and provide only a bit of cleaning in return (there is no gym, no concierge etc.). They regularly fall short of the lease, and do not comply with the law in a timely manner with Section 21, and fail to provide transparency in terms of costs when it comes to Section 22. They also have made up balancing charge demands when they haven't been sent in time (we have evidence of this). Utterly shameful. The apartments around here all look poorly kept with weeds growing everywhere and maintenance falling by the wayside. Communication from Centrick is poor, sometimes taking months to reply if at all. No formal complaint has ever been satisfactorily resolved. I've also heard they threaten people to give them 5 star reviews, but I cannot confirm this although it wouldn't surprise me given their heavy handed nature demanding sums of money and threatening people if they do not pay while they don't comply with the law themselves. Terrible.Update in response to Centrick's response:* I'm not talking about the boilers at all, but the way Centrick (doesn't) do proper Section 20B notices, and also the way you haven't complied with not just Section 20, but also Section 21 and 22.* Centrick assumed management in June 2022 - 2 years ago now, and not just recently.* To be clear, I am not referring to anything to do with the boiler replacement, I am talking about all other costs, the very high service charge, next to no service, and poor to no communication. Your actions do not align with what you say regarding the importance of good communication and I reiterate that the only service I seem to receive from Centrick is some basic regular cleaning every 2 weeks.
Dear Customer, thank you for taking the time to leave a review, we appreciate all feedback on what we’re doing well and what we can improve across all the sites we manage. Although you have not provided your name or address, it appears that your comments relate to the section 20 works to rectify the outdated boilers which have come to the end of usable and reliable life at one of our Birmingham sites. Having relatively recently assumed management on site we are committed to working with third party specialists to advise on the most suitable solution, but as with all necessary works of this scale, we recognise this is both a significant and vital investment for residents.Within the budget letter and supporting FAQ documents which have been sent to all residents and leaseholders there is a fully detailed plan that includes a number of options and payment plans available to support residents and to, wherever possible, minimise the impact that these necessary boiler works will have.We recognise that good communication is key and as the project progresses all residents will receive regular newsletters, updated FAQ’s and be welcomed at both in-person and remote meetings. An updated FAQ and newsletter following the recent residents’ meeting will be issued shortly in addition to the opportunity to book an in-person meeting with your property manager. For more support and to view the latest information and updates you can also login live to https://centrick.co.uk/im-a-property-owner/ Kind regards, Centrick.
1/5
TrustpilotIf I could give Centrick zero stars
If I could give Centrick zero stars, I would. This company epitomizes the worst of the worst when it comes to property management. Their service charges are nothing short of extortionate, bleeding leaseholders dry without providing any corresponding value. It’s clear their primary focus is on maximizing their profits at the expense of their clients.Communication? What communication? Trying to get in touch with them is a nightmare. When you do manage to get a response, it’s usually vague, unhelpful, and dismissive. It’s as if they deliberately avoid addressing any real issues to keep you in the dark while they continue to rake in the money.Centrick is run by money-grabbing scumbags who couldn’t care less about the actual management of properties. Their priority is squeezing every possible penny out of leaseholders, showing complete disregard for the quality of service they provide. The sheer arrogance and greed displayed by this company are astonishing.Do yourself a favour and avoid Centrick at all costs. They are an evil company with zero integrity, and dealing with them will only lead to frustration and financial strain. Save yourself the headache and steer clear of these unscrupulous extortionists.
Hi, we're sorry to hear about this experience. For us to investigate and respond appropriately, we'll need further details from you. Please email customerservice@centrick.co.uk with your property details? We will aim to contact you the same working day. Kind regards, Centrick.
5/5
TrustpilotThank you Mr Kiki 🙏🏻
Mr Kiki Worlali King went above and beyond to help me with a couple of ongoing customer service issues that had been ongoing for some time. He is an excellent member of your team and I greatly appreciated his help today.
Hi Paul, thank you for taking the time out to write this review and for your kind words regarding Kiki. We will ensure they are passed on. Kind regards, Centrick.
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