Centrick Birmingham reviews

★★★★★ 1/5

Trustpilot

Centrick have recently took over…

Centrick have recently took over managment of a building i live in. They are abysmal, clearly have no idea or interest in looing after the building. They dont reply to emails or calls, the building is left in a totally disgusting state, vomit on stairs, rubbish everywhere, lifts out of order, car park barriers left broken, and rubbish piled up outside its almost above my head! Its a joke, theyre beyond usless!

James · 23 September 2024

★★★★★ 5/5

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Hayley

Hayley , Victoria point Ashford Hayley was available almost all the time, made sure everything ran smoothely. She is Great Thanks for everything

Bashar · 7 October 2024

★★★★★ 5/5

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Big thanks to sufyaan for his help on…

Big thanks to sufyaan for his help on Sunday with the deliverys Thank you

Othman · 26 May 2026

★★★★★ 5/5

Trustpilot

This is the best agency so far

This is the best agency so far. They are professional and provide quick service. Many thanks to Quentin, an agent at Centrick. He supported me a lot even out of working hours, so we can finish the process asap. Many thanks to Quentin again for your fantastic support. Many thanks Quentin ❤️

Anh · 29 November 2022

★★★★★ 5/5

Trustpilot

Haider is very efficient and helpful

Haider is very efficient and helpful, all my queries have been answered speedily with a lovely polite manner. Thank you so much Maze PM

Maze · 18 September 2024

★★★★★ 1/5

Trustpilot

Bad communicators and poor performance.

Centrick in my experience do not communicate with their customers. I’m sure if you ask them something that falls within their limited area of expertise you’ll get what you want, as attested to here by some satisfactory reviews. But my experience when you challenge their professionalism and ask awkward questions to which they seem to have no satisfactory response, is that they just do not respond to queries. So if like me you want to make a complaint because the property manager refuses to answer emails, you are directed towards a time consuming and probably deliberately archaic procedure of putting things in writing?? (On top of the dozens of emails I have written ad nauseam on the subject) To be assessed by those very same people who have refused to communicate with me in the first place. In my opinion these people exemplify all the reasons why leasehold reform is so desperately needed in England. They treat their clients leaseholders as if they have no rights over their own properties and they alone will decide what’s best. So very disappointed and advise other readers to be wary of Centrick doing anything for their properties other than low value call outs. Sorry I didn’t have the option to give no stars at all.

David · 2 May 2024

★★★★★ 5/5

Trustpilot

Kiki was extremely helpful as I…

Kiki was extremely helpful as I couldn’t log into my account. It still doesn’t automatically log me in but I hardly use it. But Kiki went over and beyond to sort the matter out for me in 1st December

Pauline · 6 December 2023

★★★★★ 5/5

Trustpilot

Victoria Point Ashford - Amazing concierge

I have been living at Victoria Point now for almost a year and I would like to give my praises to our wonderful concierge, Hayley. From our very first interaction with her, all the way through to now; Hayley has always gone above and beyond for us, and everyone else in our building. She works incredibly hard as the only person working this station, doing checks around the building and helping residents with their queries. Even recently, we have seen her around the building painting damaged paint and deep cleaning carpets to keep the building in good shape!She always remembers us by a first name basis, making any experience with her feel more personal and caring; and always goes above and beyond with her service. Any issues or queries we have had have always been solved swiftly. She is amazing, and truly deserves to be praised! She has made our experience living here amazing.

Haydn · 19 April 2024

★★★★★ 1/5

Trustpilot

I have been chasing for a meter reading…

I have been chasing for a meter reading for a whole month and now I'm being ignored! Im being over charged in bills and they don't care. It is a game of dismissal it's never their fault but everyone else's. They haven't fixed the outstanding problem in my block of flats like the parking barrier, bins and general cleaning. We had no fix regarding parcel/delivery drop offs and they don't care.

Bee · 22 September 2024

★★★★★ 1/5

Trustpilot

Avoid my best advice.

I had my worst renting experience with Centrick . The agency failed to fix a broken bed despite the issue being reported 5 months ago , and the heating was not properly dealt with throughout the winter, which made the living conditions very uncomfortable.

Ahmed · 3 June 2026

★★★★★ 5/5

Trustpilot

Fabulous service

Quentin Lee was attentive and incredibly helpful throughout the process of my application for a property to rent. He was a fast responder, understanding and helpful with any queries or concerns I had. I would truly recommend Centrick to my friends in the future.

Esther · 11 July 2023

★★★★★ 5/5

Trustpilot

At the Bracknell office

At the Bracknell office, Maxi for on-hand from the day I started moving in. From offering to drop the bollards, to moving the boxes to my apartment or guide me around the building. He went well beyond his core duties without asking to ensure the move was seamless.Add to that his friendly and approachable nature to share a joke or two when picking up my mails makes all the difference

Pascal · 4 October 2024

★★★★★ 1/5

Google

It would honestly be better to just burn your money and walk away from your property than to employ these bunch of you-know-whats. They make FirstPort look professional. …

Chris · 15 January 2026

★★★★★ 4/5

Trustpilot

Haider Hussain was great in helping…

Haider Hussain was great in helping resolve my problem. It would have been good if Centrick could have been proactive in informing me of an over payment.

Natasha · 9 July 2024

★★★★★ 5/5

Trustpilot

Ms Lara White has been immensely helpful…

Ms Lara White has been immensely helpful. Her prompt replies and subsequent follow-up coordination is truly exceptional. That's why although Centrick on the whole has been providing sub-standard service in many areas to all the tenants I have talked to in my building, I would still give the highest respect and salute to Lara.

S · 12 July 2022

★★★★★ 5/5

Trustpilot

Heron Court issues

I've usually dealt with Anita who answers quickly and efficiently and deals with whatever the issue is

CustomTerry · 11 December 2024

★★★★★ 5/5

Trustpilot

Vamsi has been really helpful…

Vamsi has been really helpful throughout our stay. Right from a smoothless check in to supporting us whenever we needed it. Really appreciate the help.

Ruju · 5 August 2024

★★★★★ 5/5

Trustpilot

Maxi is always helpful and whenever…

Maxi is always helpful and whenever I’ve needed a hand with anything he is there to offer all the help possible

Adil · 7 October 2024

★★★★★ 5/5

Trustpilot

Experience with Centrick

Received great help from Lewis for the viewing and Jacob made sure I had a smooth moving-in process. Definitely recommended!

Pratik · 23 October 2024

★★★★★ 1/5

Trustpilot

Awful accounts and customer service

Cannot prepare accounts on time or provide copies of detailed accounts. Fairly sure we have been billed for invoices Centrick paid twice, but they don't answer emails about this which is suspicious in itself.Payment requests issued for unknown reasons are always late or never sent, instead send statements and overdue payment requests.I wish i could sell just to get rid of Centric REPLY: sent you an email

Maria · 6 November 2024

★★★★★ 1/5

Trustpilot

Awful experience from the start

Centrick cannot seem to get any correspondence to me correctly, despite them having multiple different avenue's to contact me and me having tried to update my address with them multiple times.Since I moved in as a first time buyer they have repeatedly either sent all correspondence or instructed all their suppliers to send theirs, to my old rental address that I moved out of 3 years ago!The result of this is that I haven't received bills and then recieve a letter from their solicitor and debt collectors, to inform me of the outstanding amounts that I owe and all of the additional fees on top! Amounting to a huge amount more than the bill total that I never received!Good luck, if you are purchasing anything with Centrick as the managing agent, as they have been an absolute nightmare from the start. Their communication is terrible and the whole situation is genuinely making me consider selling my property to avoid ever having to deal with them again.

Nick · 25 March 2024

★★★★★ 1/5

Trustpilot

Centrick - incredibly poor customer service and building maintainable

My partner and I own a flat in an apartment complex managed by Centrick, and we have to say Centrick are absolutely terrible, so avoid them at all costs!!!!Rubbish has not been collected, the pavements are broken, the lifts are out of order for months at a time, the gates regularly break and are not fixed for months after reporting, people park in your parking spots, cars get broken into regularly, and the walls and floors are battered and dirty. I honestly don't know what we pay service charge for (which keeps going up!)The latest issue I have had as well has really shown me that Centrick do not care about you and will not change as a company. For nearly a whole week, we have had homeless people "break" in (but in all honesty, I think they know the door codes) to our carpark and bin store and set up camp there (leaving their rubbish and excrement there in the process). Despite making multiple calls nearly every day to Centrick's main line and their emergency department to get this sorted, they have done NOTHING. They do not consider it a security risk because they say all of the doors are locked (which is a lie, as confirmed by police), nothing has been cleaned, the homeless people are still there (and have now closed themselves within a bin store), and the smell of the excrement is now seeping into other parts of the building. The staff I have spoken to have been incredibly unhelpful, unsympathetic and obstructive, and they would not give me the code for the relevant room to let police in to sort it out in their behalf either.... I find this baffling, since they are clearly happy for intruders to have the code!!!!I am honestly at my wits end with Centrick, and it makes me scared and unhappy to be where I live. Please please please avoid them for your own well-being!

Carys · 24 March 2024

★★★★★ 5/5

Trustpilot

Amazing service provided by The Orion Building concierge

I want to give a shoutout to Nida, Lukasz and Berndette, the concierge at The Orion Building. They are fantastic! Always friendly, helpful, and provide amazing service to make living here comfortable and convenient.

Maha · 12 February 2024

★★★★★ 5/5

Trustpilot

I stayed at Victoria Point in Ashford…

I stayed at Victoria Point in Ashford for 2 years and I must say Hayley the concierge is simply amazing. She was so helpful throughout my stay at the property and answered any queries I had. She resolved issues that I had in a timely manner and without complaint. Sometimes I felt like I was asking her for a lot but she never made me feel that way. She was extremely helpful with my move in process and move out process. She’s extremely hardworking and does her job diligently. Sometimes I even felt she went above and beyond what’s expected from her job description. Even the visitors that I had thought she was amazing too and was always willing to lend a helping hand.

Temidayo · 20 March 2024