Trusted Agent profile · Birmingham
★★★★★
2,118 reviews across 3 platforms
The Exchange,​ 19 Newhall Street, Birmingham, B3 3PJ
Centrick's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,118 reviews on three platforms, including 346 Google reviews rated 2.8.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotI’m very happy with the time in the…
I’m very happy with the time in the Axium. I’m leaving now. Marwan is the best receptionist! Thank you so much.
Hi Shijie, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Marwan. Kindest regards, Centrick.
1/5
TrustpilotLight stand fellen down 3 times in 2 months,
Further my review wrote below on 27 Dec, 2023 and 16 Jan, 2024, the light stands fellen again. From the time slots, it seems like a periodic vandalism. Centrick, could please make use of our money in a better way and solve matters??? E.g. see CCTV and find who did it, or report to police! Making the stand with cement base. Our management fee is for you to manage wisely. Not repair the light stands unlimited time, and then let us out of money.
Hi Mr Lam, thank you for your feedback. While previous repair attempts to re-secure the bollard have proven successful, we acknowledge that it has unfortunately been subjected to ongoing vandalism. Consequently, we have instructed the attending contractor to remove the bollard, ensuring safety measures are in place, and to provide a quotation for its replacement with sturdier equipment. Kindest regards, Centrick.
5/5
TrustpilotExperienced nothing but brilliant…
Experienced nothing but brilliant professional customer service from the whole team at Liberty Place. Especially Saf who is approachable and very helpful!
1/5
TrustpilotCentrick has ridiculously raised the management fee.
Centrick has ridiculously raised the management fee. It was estimated of £485 per annum during legal completion. However, I was billed £1,215.4 and further revised to £850.5 per annum after huge reaction from the local community. Even £850.5 is a 75% increase from the estimation. Do we have inflation of 75%??? I asked them 3 questions - how was £485 being estimated at the first place? how was £1,215.4 or £850.5 being calculated? where is the governance on the mechanism of service fee calculation? I can't just pay whatever they asked! The fee ultimately dropped to £565. however, when I asked the property manager where is the governance on the fee review, and she replied me saying I have the right to challenge the reasonableness of the service charges via the Ombudsman. The message I receive from that is - if you don't like it, go to Ombudsman.6 Oct, 2023 morning - Received email from Centrick that our property manager is currently on leave and will come back to my concern after she is back.31 Oct, 2023 - had a conversation with Centrick's senior property manager. Didn't have any solid progress on the matters. however, she agreed to bring my opinion back for further discussion internally.30 Jan, 2024 - The service charge ultimately dropped to £565 after engagement from Berkeley. I raised a question on if there is any governance on the increment or we will be facing similar situation again this year.
Hi F C, we're sorry to hear about this experience. We will try to contact you as soon as possible to discuss this further. In the meantime, please could you send the property details to customerservice@centrick.co.uk so that we can ensure we are contacting the correct person. Kind regards, Centrick.
5/5
TrustpilotCentrick is top-notch real estate…
Centrick is top-notch real estate agent. They have been extremely helpful in my recent selective licensing application in Birmingham. Highly recommend their service to any landlord or tenants in Birmingham.Special thanks to Michael Nabarro. Bravo.
Hi Phoebe, thank you for taking the time out to write this review and for your kind words regarding Michael. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotBeen fretting over a misdirected rent…
Been fretting over a misdirected rent payment due to a handover of property landlords for a month. Spoke to Lara who looked into my problem. Within minutes, I knew the situation was handled and what the next steps were. PLUS I got a follow up email from Lara confirming the above. A++ Lara, thank you!
Hi TGE, Thank you for taking the time out to write this review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards, Centrick
1/5
TrustpilotAbsolute joke
Absolute joke. There has been no lifts for coming up to 4 weeks? My tenants is on the 9th floor and taking those stairs up and down 4x per day is ridiculous! No repairs pending? Just statements, that lifts won’t be repaired!
Dear Kim,We are genuinely very sorry for the current and historical issues at Miller Heights and the impact that this is having on you as a landlord and your tenants. Following the resident’s association meeting on the 22nd May all residents should have received an update via the newsletter on Friday 26th May, we will continue to send this bi-weekly to all residents to help keep everyone informed of progress. We can confirm that some of the lifts are now back in operation and a new front door has been fitted, we are currently working on the rear door repair and once this is repaired, ensure the full security of the building. We are working very closely with the Freeholder on all matters and will provide another update during the residents meeting planned for Monday 12th June. Our priority is to ensure that the building is safe and secure and we’d like to assure all residents and leaseholders that we are actively working to establish a stronger financial position for the development to continue addressing and resolving the historic issues. Please talk to us if there is anything else that we can do in the meantime either via your Property Manager or directly through customerservice@centrick.co.uk
5/5
TrustpilotHaider has been super helpful this…
Haider has been super helpful this afternoon in finding up to date compliance documents for me and sending them over. Really impressed, thank you
Hi Tim Willcocks, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Haider. Kindest regards, Centrick
1/5
TrustpilotBarratt Homes as builders and E & J…
Barratt Homes as builders and E & J estates as landlords built new apartments in our area year (2010- 2013) approximately. BRAM as management company which was taken over by FIRST PORT and then CENTRICK took over, but even after paying service charges(unexpected amount) on time by residents, all the companies could not explain the availability of insufficient funds. The management companies should be fair in their policies to run the business and residents should have the rights to raise their concerns. But I am afraid that noone is regulating the management companies and residents are suffering financially and mentally. The companies have the ability to run their service efficiently as it reflects from 4 stars and 5 stars rating but the question is what when where who why and how.
Hi Manroop, we're sorry to hear about this experience. A member of the team will look to make contact with you today. To ensure this is done promptly, please forward the property details to customerservice@centrick.co.uk. Kindest regards, Centrick.
5/5
GoogleWe used Centrick during the process of buying a new build property. Our agent Stella was extremely responsive and supportive during the whole process. Very friendly and accommodating too. We did not buy said property in the end, however, we will definitely use Centrick in future and would recommend.PositiveResponsiveness, Quality, Professionalism
Hi Ellie, thank you so much for taking the time to leave your review and for your kind words about Stella, we'll make sure to pass them on. Kind regards, Centrick
1/5
GoogleAwful company. Bought a property in auction ‘managed’ by centrick. Tried calling them multiple times and promised callbacks. They say previous vendor never informed of sale because it was a repossession,I sent proof of new ownership via email to Centrick and still no response. This is causing a nightmare for tenants as Centrick still chasing rent after the sale and tenants think that their credit score will be affected. This company should not be managing properties.
Hi Arbaaz, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime we will try to contact you based on your name. Kind regards, Centrick.
5/5
TrustpilotGreat Help and Support
Centrick took over the management of our development after a few years of problematic service from previous managing agents and they have done a great job of moving things forward. There have been some challenging issues but they have approached them with sensitivity and pragmatism. It’s been great to have a named person to talk to and get direct answers from. Want to particularly call out Emily’s help and support. After years of bad service from impersonal managing agents it’s been a refreshing change to talk to someone who responds quickly and genuinely cares.
Hi, Alistair. Thank you for taking the time out to write this review. We will ensure your feedback is passed on to Emily. Kind regards, Centrick.
5/5
TrustpilotGood agents
My agent Quentin is very professional, responsive and nice. He met me on time at the location and showed me around, answered questions and explained the process very well. I would recommend doing viewings with Centrick.
Hi Edward, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
1/5
GoogleThis is cleaning company at best disguised as a property management company. Apparently being investigated by Panorama series.
Hi Jey, Thank you for sharing your feedback. We’re sorry to hear that you’re dissatisfied with your experience. Please contact us at customerservice@centrick.co.uk with your name, property, and concern so we can assist you further. Kind Regards, Centrick
5/5
TrustpilotThanks Maxi
Great service and friendly staff at the grand exchange, special thanks to Maxi for his kind and helpful support
Thank you "amr" for leaving us a 5 star review! We really appreciate your kind words. Kindest regards, Centrick.
1/5
TrustpilotExceedingly Horrible Experience and disregard for health
My interaction with Centrick has been exceedingly disappointing. My partner and I recently relocated to Arden's Gate(Birmingham), and the move-in process has been far from satisfactory. Regrettably, communication has been a significant issue as our emails have gone unanswered, and our requests for amendments to the inventory have been blatantly disregarded. Despite numerous attempts to reach out via phone calls, securing a response has proven to be an insurmountable challenge.Moreover, I expressed concerns about the living conditions in our apartment affecting my partner's health, particularly her asthma triggered by non-functional extractors. Unfortunately, this matter has been consistently overlooked, even after formally addressing it via email.Given my distressing experience, I strongly advice anyone to exercise extreme caution when dealing with Centrick, whether it be for rental, leasing, or purchasing. It appears that once they secure your payment, subsequent communication becomes nearly nonexistent, leaving customers feeling neglected and frustrated.
Hi Joshua, we're sorry to hear about this experience. A member of the team will look to make contact with you today. To ensure this is done promptly, please forward your property details to customerservice@centrick.co.uk. Kindest regards, Centrick.
1/5
GoogleAppaling, I was sent an arreas notice today, despite having a payment plan in place, which clearly indicates that finacially things are tough! Three days before Xmas! I responded immediatly to receive an out of office email stating that the offices were now shut until 2nd January. Feeling extremly distressed, being unable to deal with this during the holiday period. Consistiently disappointed with this company who have delivered terrible customer service, rising fees and declining services throughout my experience of dealing with them.
Hi Kay, We understand your Property Manager has reached out to discuss your concerns and made any required account amendments. We deeply apologise for any distress caused and hope that all future queries can be dealt with promptly by your Property Management Team. Kindest regards, Centrick.
1/5
GoogleAbsolute shambles in organisation and allocation of financial resources. Steer well clear of them and their managed properties. Faulty lifts, partial sale of land that was being used and belonged to the managed properties completely disregarding the inhabitant's needs for accessibility and bin areas. Even rouse arguments with the council because they made bin collection logistically impossible. The front of the building is now heavily littered due to winds, because they sold the bin area designed to prevent wind from blowing the bins open.
Hi Rey, we're sorry to hear about this experience. A member of the team will look to make contact with you today. To ensure this is done promptly, please forward your property details to customerservice@centrick.co.uk. Kindest regards, Centrick.
1/5
TrustpilotWorst experience and worst company structure
It has been one and a half years since Centrick took over the management of my property, and it has been a terrible experience living in my flat. They have been unprofessional, entering my flat without permission, and constantly seeking excuses to evict me despite timely rent payments. They issued a Section 21 notice, and now they are increasing the rent significantly, requiring me to undergo referencing again despite three years of continuous renting. They are also altering payment dates arbitrarily as a new agent takes over, causing unnecessary stress. Despite my attempts, senior management has not reached out to address these issues. I cannot recommend Centrick to landlords or tenants based on the distressing experience I've endured.
Hi Asif, we're sorry to hear about this experience. A member of the team will look to make contact with you today. To ensure this is done promptly, please forward your property details to customerservice@centrick.co.uk. Kindest regards, Centrick.
5/5
GoogleStella has been fantastic throughout the process of buying my new home. From the moment she showed me round, Stella has been my first contact if I have any queries, and she's always chased people to find the answers and keep me updated. She's been a joy and I would highly recommend her as an Estate Agent.
Thank you for taking the time to post this review, we will be sure to let Stella know. We are very pleased that your experience has been so positive.
1/5
TrustpilotOur experience with Centrick…
Our experience with Centrick unfortunately is not good. They hardly answer our emails, they were sending emails about arrears, despite we always pay all before the date in the contract, and our building looks like abandoned. We have had an issue with the gas supply for several months and nobody has solved this yet, we have cold water almost everyday and our radiators are not working, besides the building conditions are not good and a lot of things need to be renovated and repaired. I would like to say the opposite as I don't like give bad marks but I can't lie if our experience is bad we can't say different.
Hi Weronika, we're sorry to hear about this experience. A member of the team will look to make contact with you today. To ensure this is done promptly, please forward your property details to customerservice@centrick.co.uk. Kindest regards, Centrick.
1/5
TrustpilotUnlawful tenancy fees and charges
Since assuming management responsibilities for the freeholder of my flat (I own the long leasehold interest), Centrick sought to unlawfully charge me hundreds of pounds by way management and inspections fees which they are not entitled to recover under the terms of my lease. As a property lawyer, I have advised them that they are not entitled to the fees and the responses I have received have been entirely without legal foundation. Further, some of the purported inspections haven't even taken place and despite this being acknowledged to other flat owners in the building, the charges haven't been removed from my account. I have not had a response to my emails since September despite chasers. I will be taking legal action if this is not addressed. For anyone considering, avoid this company.
Hi Harry, we're sorry to hear about this experience. A member of the team will look to make contact with you today. To ensure this is done promptly, please forward your property details to customerservice@centrick.co.uk. Kindest regards, Centrick.
1/5
TrustpilotHad to dispute many times to return over £800 from unjust fees and deposit charges over the years.
I almost never leave any reviews, however this is probably the worst company I have ever dealt with ever. Don’t believe me? Read away. Had to dispute many times to return over £800 from unjust fees and deposit charges over the years.Incident number 1: Whilst leaving the first property I have called the agency and been informed that the final payment day was 22nd of January. A week or so after that I got an email from the agency telling me that I had missed a payment (said it should be the 21st of January) and have to now pay a £50 late payment fee. Which is obviously not ideal, but miscommunications happen. I tried to call back and sort this situation in an understanding manner and explain that I have been advised by their own agent on the final payment day. HOWEVER, the conversation I had was truly unpleasant, actually it was more like a monologue, the agent on the other end talked to me like I’m an idiot, completely dismissed what their previous agent said and basically said that I should learn how to read contracts.After listening to that whole disrespectful lecture I informed the agent on the other line that I have a recording of the call where I had been advised to pay on the 22nd, ONLY THEN they changed their tone, started to be apologetic and removed the late payment fee.Incident number 2:Whilst leaving the same property, the agency has tried to take off £400+ from the deposit where £200+ would go to the cleaning costs(the property was left in a much cleaner state than we moved in). If you’re thinking of renting with centrick property, TAKE AS MANY PICTURES AS YOU CAN when you move in so you can fill up the check-in document. However, the agents will most likely be incompetent and will not know how to open .zip files or even .pdf files. So you will most likely have to spell out how to open up the pictures to them. As £415 charge from the deposit was unacceptable, we went through TDS. As we had some original pictures when we moved in, the charge went down a bit. However, the “professional cleaning” charge had to stay as they had a sneaky contract clause where they asked for professional cleaning services when leaving the property and cleaning the apartment yourself to a much better standard than we moved in wasn’t enough. When we asked for a proof of carried out “professional cleaning” prior to us moving in and AFTER they returned the deposit, it was no where to be seen. Thankfully this clause has become illegal now. Incident number 3: Due to the shortage with Birmingham apartments, the second property was also rented from centrick, and it was the same old story! When leaving this property, the leaving date was again “confused” and they tried to overcharge by £60+. Incident number 4: You guessed it, a deposit dispute again! The check-out report came and surprise surprise! Again £370+ was about to be taken off the deposit which £236 was just for cleaning! This time we were prepared, when we first moved in, we sent over 100+ photographs of dirt and imperfections to the agency (even though this was a new built!) and knew that the “professional cleaning” costs were illegal, therefore this time it was easier to win the money back.Incident number 5:You thought the deposit incident was the end? NOPE! I don’t know if it was their finance department or what, but the deposit that was sent back was £60+ short and had to be chased down again. Only after a couple of days the agency replied that the money will be refunded in a couple of days with 0 explanation. We had asked to explain how this incident even occurred but were met with radio silence.Moral of the story: Never EVER trust this agency. Period. They will try to be to you super nice while you’re applying for the property. That’s it, this is the only time when you’re going to have a pleasant interaction with them. After that they can be as rude as possible.TAKE AS MANY PICTURES AS YOU CAN WHEN MOVING IN. TRUST ME, this will save you so much money in the long run.Demand what’s yours till the end, this unacceptable behaviour preys on the tenants.
5/5
TrustpilotMarwan is a great concierge at the…
Marwan is a great concierge at the axium, cannot thank him enough. He manages all the post and deals with all residents queries. Professional, polite and friendlyTHANK YOU
Hi Tiancheng, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Marwan. Kindest regards, Centrick.
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