Centrick Birmingham reviews

★★★★★ 1/5

Trustpilot

They never answer the phone and your call gets cut off everytime

I have been trying to call the service charges team for weeks now several times every day and no answer so far.I have received letters and emails with service charges miscalculation from back time (2 years ) when I was not even owning this property.I am trying to get in touch so we can discuss and agree on a payment plan as I have been threatened with penalty fees and debt collectors if total amount is not paid in 14 days.This is really unacceptable and it stresses me out because I cannot get in touch as no answers to my calls nor emails.I am really disappointed and frustrated at this point and would not recommend this company 😕

Maria · 22 November 2023

★★★★★ 4/5

Trustpilot

Haider was very helpful to my questions…

Haider was very helpful to my questions Referred questions to another department to answer my questions Haider was very polite and professional

Bernard · 12 June 2024

★★★★★ 5/5

Trustpilot

Centrick Is a wonderful and prompt…

Centrick Is a wonderful and prompt agency to work with. I was helped by Charlotte and Connor who were both extremely helpful in helping me speed through reserving and letting an apartment in Birmingham. They got back to me within the day, where as I had to wait almost a week with past agencies.

Natasha · 15 July 2021

★★★★★ 1/5

Trustpilot

I've got a homless person knocking my…

I've got a homless person knocking my door centric do nothing. His sat in reception smoking his drugs like its normal. I've emailed centric how many times now his approached my partner. And what do centric say oh we the contractors are letting us down with getting the doors locked 4 weeks this has been going on. Do not use centric if you want a management company to provide security. The security numbers on notice boards. Lol they ent paid the bill so they won't come out. Even the emergency number won't send security lol

Darrell · 13 November 2023

★★★★★ 5/5

Trustpilot

Fantastic service

I had fantastic customer service from Mollie. She was helpful and kind throughout the whole process. She took me through each step and made it easy for me to make my decisions and gave me guidance when needed.Mollie is an asset to the team and made the usually hard and difficult process, a breeze.

JSE · 13 July 2021

★★★★★ 1/5

Google

I live in a building in Birmingham managed by Centrick and had multiple issues with their car park. In a short period of time I received multiple parking tickets for parking in my own parking spot. Then soon after my car was broken into whilst parked in the "secure" car park. I contacted Centrick requesting assistance in cancelling the incorrect parking tickets and in acquiring CCTV footage of the break in to assist in my insurance claim. Centrick refused to respond over the phone, insisting that I email, but then ignored my email for over a month, only responding after being chased multiple times. In their response Centrick refused to contact the Car Park Management company, leaving me facing > £500 in parking tickets for my own space which I may have to fight in court. They also admitted that they had never looked into who owned the CCTV cameras, and that as they had taken so long to reply to my enquiry the footage was most likely no longer available, leaving me with no evidence for my insurance claim. I will never again live in a building managed by Centrick and would encourage others to avoid them.

Max · 12 November 2023

★★★★★ 1/5

Trustpilot

Appaling

Appaling, I was sent an arreas notice today, despite having a payment plan in place, which clearly indicates that finacially things are tough! Three days before Xmas! I responded immediatly to receive an out of office email stating that the offices were now shut until 2nd January. Feeling extremly distressed, being unable to deal with this during the holiday period. Consistiently disappointed with this company who have delivered terrible customer service throughout my experience of dealing with them.

Kay · 22 December 2023

★★★★★ 1/5

Trustpilot

Jamie (cctv survey follow up)

Jamie (cctv survey follow up)Jamie, Centrick, did a cctv survey about 2 years ago. Not following up. Centrick has a practice to replace a new property manager once a year. Jamie didn't start the cctv installation. Then handed over to Natalie. Natalie and then handed over to Lois. Now, the property manement job handled over again to Jamie. Please follow up. **********And the most important thing is property manager view or not view cctv footage?

Lam · 23 February 2024

★★★★★ 5/5

Trustpilot

Quentin Lee

Quentin Lee, he is very helpful. His work is highly effectively and efficiently. Without his instant help, I am still struggling to find house day by day, it make me crazy and nightmare, thanks Quentine ! Highly recommend him.

Vic · 29 April 2023

★★★★★ 5/5

Trustpilot

Faye was professional and patient and…

Faye was professional and patient and ever so helpful. Superb ambassador for Centrick!

Mr · 28 October 2024

★★★★★ 1/5

Trustpilot

Poor Customer Experience

Numerous items wrong with the property when we first moved in such as light bulbs not working, no wardrobes or beds in one of the rooms in a 'fully furnished flat' and a cooker hob that was cracked directly down the middle of the heating element.Chased for months for some compensation which I finally received, only for them to try and deduct ridiculous charges from the deposit e.g. nail in the wall where the landlord had hung photos and was visible on the advertisement for the property and in inventory reports. Two members of staff dealing with my property both quit and it was a nightmare trying to work out who to contact from Centrick. If you sign with Centrick and anything goes wrong, which it might, you will spend hours on hold, sent tens of emails to no response, and then get charged regardless.Also worth noting that the landlord was so unhappy with Centrick's service and communications that he left them as soon as possible and moved to another provider.

Ben · 2 November 2023

★★★★★ 1/5

Trustpilot

Incompetant and Unreliable

I live in a building in Birmingham managed by Centrick and had multiple issues with their car park. In a short period of time I received multiple parking tickets for parking in my own parking spot. Then soon after my car was broken into whilst parked in the "secure" car park.I contacted Centrick requesting assistance in cancelling the incorrect parking tickets and in acquiring CCTV footage of the break in to assist in my insurance claim.Centrick refused to respond over the phone, insisting that I email, but then ignored my email for over a month, only responding after being chased multiple times. In their response Centrick refused to contact the Car Park Management company, leaving me facing > £500 in parking tickets for my own space which I may have to fight in court. They also admitted that they had never looked into who owned the CCTV cameras, and that as they had taken so long to reply to my enquiry the footage was most likely no longer available, leaving me with no evidence for my insurance claim. I will never again live in a building managed by Centrick and would encourage others to avoid them.

Max · 2 November 2023

★★★★★ 5/5

Trustpilot

Great service from the Park Central Team

The Park Central Team are very good and helpful. Mark and his team have always been responsive. I know they all work very hard. Ryan also quick to respond which is greatly appreciated.

Viva · 6 October 2023

★★★★★ 5/5

Trustpilot

Great service - Orion building

Great service from Khalid, Abdi, John and team, thanks all.

Yas · 9 December 2024

★★★★★ 5/5

Trustpilot

This is best viewing experience we had…

This is best viewing experience we had recently. Especially Quentin Lee gives really quick responses and he was professional and very helping person. We are very pleased with the service provided. He gave us enough time to view and talk about the property.

Noble · 10 December 2022

★★★★★ 5/5

Trustpilot

Lianna - Centrick general enquiries

After unsuccessfully trying to contact the Centrick sales team (twice), my phone call was transferred and picked up by Lianna in the general queries team. I found Lianna extremely helpful and knowledgeable within the field of sales. She dealt with my enquiry in a very timely and professional manner and corresponded with my solicitors to help progress my query further. A well deserved 5 star review.

Mandy · 5 August 2024

★★★★★ 1/5

Trustpilot

Landlords avoid tennants pick a…

Landlords avoid tennants pick a different property if this company has involvement, Being a landlord myself this is not a service I would ever ever pick to manage any property apart from the fees you only need to do a quick search to see the latest downfall they are currently on this is not good. For tennant as I am in a property I am currently in I have had issues with my boiler reported to all the correct channels no action has been taken this was reported in July to centrick and my agent and still nothing .. now winter is here I’m paying double in gas bills and have a damp house it will be a shame as I will be taking legal action and sadly the landlord will end up paying for it because of it Massive lack of understanding or basic common sense and seems that there company is taking all they can get and about either failing or about to end up in some serious trouble. Real shame but hay ho I have done my best to be patent but it only goes so far and this would be end of the road for them I would guess

Alexcom · 28 October 2023

★★★★★ 4/5

Trustpilot

Appreciation

I wanted to take a moment to express my sincere gratitude for the exceptional support Ms. Hayley have consistently provided in the areas of property management at Victoria Point Ashford TN23 7AG property.Her dedication and attention to detail have not gone unnoticed, and I want to commend your unwavering commitment to ensuring our property operates smoothly. Your efforts in managing any property issues, accurately recording meter readings and handling parcels with care have made a significant positive impact on our daily operations.Once again, thank you for your exceptional service.

Nalina · 26 October 2023

★★★★★ 5/5

Trustpilot

Centrick is the best realtor in UK …

Centrick is the best realtor in UK with a top notch customer service especially Quentin, he is very calm and good at his profession. Good job Quentin keep it up 👍

Mariam · 17 November 2023

★★★★★ 1/5

Trustpilot

Worest management company ever

Worest management company ever. The whole estate would love to get rid of them. They do not carry out the maintenance that is required. The property manager came out to see the estate in August and all the recommendations she made has not happened. I have received numerous letters from EDF to say the bill is over due and received letters from solicitors threatening action. The last 4 years we have reported issues with our guttering guess what still not been fixed. What the hell do we pay you for. If O knew they were this bad I would never have moved to a property that they manage.

Gemma · 24 October 2023

★★★★★ 5/5

Trustpilot

Succesfully revoking wrong Parking Charge

I incorrectly received a Parking Charge Notice from the Car Management company in my building. Amin Nazir from Centrick efficiently assisted me, contacting the Management company and revoking the charge.Many thanks Amin!

Luis · 23 October 2023

★★★★★ 5/5

Trustpilot

Leanne was brilliant

Leanne was brilliant, she guided me on what was needed for selling my apartment. Thank you.

Mr · 3 September 2024

★★★★★ 5/5

Trustpilot

Service charge for 12 Keepers Gate

Husain was most helpful and polite and took the trouble to send me confirmation today

Glenys · 18 September 2024

★★★★★ 5/5

Trustpilot

I spoke to Arjuna earlier on

I spoke to Arjuna earlier on, he is very helpful and full of patience.But I can’t use your company App to pay for my service charge, I have to make the on line payment eventually.

Wei · 4 August 2023