Centrick Birmingham reviews

★★★★★ 5/5

Trustpilot

Centric

Adam was helpful, efficient and friendly. Went the extra mile to assist. Very good service.

Ralph · 10 August 2024

★★★★★ 5/5

Trustpilot

It was a very good experience

It was a very good experience. Mr. Lee is a very respectable man and he was very supportive and helpful to us. We will definitely recommend Centric and Mr. Lee to our friends for finding a home.

Mahboobeh · 29 March 2023

★★★★★ 5/5

Trustpilot

Haider has been very professional

Haider has been very professional, courteous and helpful!

Industrial · 27 November 2024

★★★★★ 5/5

Trustpilot

Very responsive

Anthony was very quick to respond to my query and helpful in sorting things out on the same day

Hamza · 30 May 2024

★★★★★ 1/5

Trustpilot

Would rate zero if possible

Would rate zero if possible. I’ve left several reviews over the years but today is a day of celebration! Centrick have finally been replaced as my property agency!!! Praises to God!! The WORST letting agency to grace the earth. Incompetent company filled with id!ots- even more incompetent staff!! Never thought I’d see the day they were replaced !! Best of luck to anyone who is unfortunate enough to rent with them next! You’re going to need it! I’m convinced their positive reviews are received through coercion or just plain fake because there is not one shred of anything good to come out of that agency. How it exists, I don’t know.

Lots · 19 August 2023

★★★★★ 5/5

Trustpilot

Quick & Helpful - Adam Rowberry

Dealt with Adam Rowberry over the past couple of days with regards to getting a new fob for a building we manage. He sorting everything quickly unlike most block managers. Great help :)

Alicia · 19 July 2023

★★★★★ 5/5

Trustpilot

Amin Nazir at Centrick always helps us…

Amin Nazir at Centrick always helps us when we need info on our properties. When I email asking for something he always gets back to me straight away! Thanks Amin!

Dean · 5 October 2023

★★★★★ 1/5

Google

AVOID AT ALL COSTS I had the unfortunate experience of being with this property management company for a grueling two years in Birmingham, and I can confidently say it was an absolute nightmare from start to finish. If I could give zero stars, I would gladly do so. The most glaring issue was the consistently poor contact and communication. It felt like a Herculean task just to get through to a real person, as I spent countless hours on hold, listening to mind-numbing elevator music. And when I did manage to reach someone, it was a never-ending cycle of being fobbed off with empty promises and excuses. One of the most egregious instances of their incompetence was the four-month saga of living without a boiler. Despite my persistent emails and phone calls to have this critical matter resolved, their team displayed an alarming lack of care or consideration. It was a frigid and frustrating experience, made worse by their complete disregard for our comfort and well-being. The abysmal customer service extended to other aspects as well. When it was time to move out, we left the property in a better state than when we initially moved in, after having it professionally cleaned. Yet, they shamelessly attempted to slap us with a cleaning fee. It's clear that this company is more interested in squeezing every last penny out of their tenants rather than providing fair and reasonable service. This property management company is an epitome of incompetence and greed. If you value your peace of mind, time, and money, I implore you to steer clear of them at all costs. The horror stories I could recount from my time with them are too numerous to detail here. Suffice it to say, my experience was a harrowing one that I wouldn't wish upon my worst enemy. Save yourself the headache and frustration and look elsewhere for a property management company that actually values its tenants.

Megan · 14 August 2023

★★★★★ 1/5

Google

Unresponsive, extortionate and terrible management company for apartment complexes. I own an apartment in a complex they recently started managing which was previously managed by SDL. They have raised the service charges by £700 in one quarter and failed to give an explanation for this extortionate increase. They ask you to contact their credit control if you have difficulty paying but you can never get through to the number; it merely cuts off saying all operators are busy and cannot take your call. I have called repeatedly for over 3 weeks and several times a day. I have emailed them and raised requests via their online portal and received no response. The icing on the cake though is them sending me a further letter telling me they were applying an administration charge because I failed to contact them. How does one even contact them now because there are no avenues whereby you can actually get a response from them. This all in a time of austerity and financial difficulty. They are not just awful but also extortionists who take unfair advantage of leaseholders for apartment blocks they manage.

Fatima · 14 August 2023

★★★★★ 1/5

Trustpilot

Extortionate company whom you cannot contact

Unresponsive, extortionate and terrible management company for apartment complexes. I own an apartment in a complex they recently started managing which was previously managed by SDL. They have raised the service charges by £700 in one quarter and failed to give an explanation for this extortionate increase. They ask you to contact their credit control if you have difficulty paying but you can never get through to the number; it merely cuts off saying all operators are busy and cannot take your call. I have called repeatedly for over 3 weeks and several times a day. I have emailed them and raised requests via their online portal and received no response. The icing on the cake though is them sending me a further letter telling me they were applying an administration charge because I failed to contact them. How does one even contact them now because there are no avenues whereby you can actually get a response from them. This all in a time of austerity and financial difficulty. They are not just awful but also extortionists who take unfair advantage of leaseholders for apartment blocks they manage.

Fatima · 8 August 2023

★★★★★ 1/5

Trustpilot

Terrible at management of apartment complexes

I'm the owner of an apartment located in central Birmingham which is managed by Centrick. Calls are never returned, nothing gets repaired, and nothing gets properly maintained. Security on the development has been a constant problem and centrick have done little to nothing to address the problem other than blame it on other people.Despite the terrible level of service our service charge has gone up dramatically with little to no proper explanation and lots of poor excuses.Believe centrick should change their company strapline to "don't care, not our problem"

Dan · 8 August 2023

★★★★★ 5/5

Trustpilot

I recently had the pleasure of…

I recently had the pleasure of attending a house viewing with Agent Holly, and I must say it was a wonderful experience. From the moment we met, Holly exuded professionalism and warmth, making me feel at ease throughout the process.She was incredibly knowledgeable about the property and its features, answering all my questions with clarity and enthusiasm. I appreciated how she took the time to understand my needs and preferences, tailoring the viewing to match my interests perfectly.Holly's attention to detail was impressive, and she pointed out various aspects of the house that I might have missed otherwise. Her passion for her job was evident, and it translated into a seamless and enjoyable viewing experience.What stood out to me the most was Holly's honesty and transparency. She provided candid insights into the property, highlighting both its strengths and potential areas for improvement. It made me trust her opinion and expertise, which is crucial when making such an important decision.Overall, I couldn't have asked for a better agent for this house viewing. Holly's professionalism, knowledge, and personable nature make her an excellent asset in the real estate industry. I highly recommend her services to anyone in search of their dream home.

Hafsa · 5 August 2023

★★★★★ 3/5

Trustpilot

Poor communication re: management packs

I currently live in a Centrick managed property. In the process of selling my flat, I had to purchase a management pack from Centrick for the sum of £420. For this fee, Centrick's own paperwork states the pack should be available within 5-7 working days.The pack was sent to the solicitors within the correct time frame, however for some reason on the solicitor's end this then was not received.When the solicitors continued to ask Centrick for updates on the pack, there was no reply from Centrick to say it had already been sent or to resend the documents. This has meant that 2 months later, there has been poor communication between the solicitors and Centrick.Edit: I've changed this from the initial 1-star review given that the pack had actually been sent, but Centrick's response time to emails from solicitors and ourselves has been poor. In fact, leaving the original 1-star review was the only thing that prompted a response from the appropriate teams.

JS · 5 August 2023

★★★★★ 5/5

Trustpilot

Maxi was a wonderful host who helped us…

Maxi was a wonderful host who helped us with a very smooth checkin in Bracknell

Dinesh · 30 July 2024

★★★★★ 5/5

Trustpilot

Good experience

Quentin Lee provided me with exceptional service as a real estate agent. His patience and exemplary attitude truly set him apart in the industry.Throughout the property search process, Quentin demonstrated a remarkable level of professionalism and responsibility. He took the time to understand my specific requirements and preferences, ensuring that every property he showed me was relevant and aligned with my needs.What impressed me the most was Quentin's unwavering patience and meticulous attention to detail. He patiently addressed all my questions and concerns, providing clear explanations and guidance at every step. His wealth of knowledge in the real estate market was evident, and I felt confident in making informed decisions under his guidance.Moreover, Quentin's exceptional service attitude made the entire experience pleasant and stress-free. He was always responsive and readily available to assist, making me feel valued as a client.In conclusion, I cannot speak highly enough of Quentin's professionalism and dedication. His genuine passion for his work shines through in every interaction, and I am grateful to have had him as my real estate agent.

Vivi · 2 August 2023

★★★★★ 5/5

Trustpilot

Centrick have been managing my property…

Centrick have been managing my property for a few years now and I have found their service to be excellent. My property manager, Bethany, is diligent and proactive, sorting issues with minimal fuss and often finds significant cost savings which is useful in the current climate. When needed, the rest of the team are there and offer great service as well. They might not be the cheapest agents out there but the service offered is worth it for peace of mind.

Customer · 2 August 2023

★★★★★ 5/5

Trustpilot

Cara was extremely helpful with the…

Cara was extremely helpful with the whole process, once I had seen the apartment and wanted to rent she was extremely efficient and had everything done within 3 days.Made sure that I could call her with any queries no matter how many times. couldn't recommend her enough

Leonie · 10 January 2022

★★★★★ 5/5

Trustpilot

Quentin is very professional and…

Quentin is very professional and friendly, he helped us view the flat and gave us all details that we need. He also helped us with the application process. Thanks Quentin!

K · 21 September 2023

★★★★★ 5/5

Trustpilot

Quentin Lee is really good worker

Quentin Lee is really good worker. He cares about his clients. He is reliable. He was on time for our viewing and told us everything about the flat we looked at.

Karol · 25 August 2023

★★★★★ 5/5

Trustpilot

Holly was incredibly helpful

Holly was incredibly helpful in answering my questions, and gave reassurance when needed

Mr · 27 August 2024

★★★★★ 5/5

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Anita was extremely helpful at getting…

Anita was extremely helpful at getting me what I needed after our properties transfer to centrick. Really helpful!

RYAN · 31 May 2024

★★★★★ 5/5

Trustpilot

Maxi! Absolute Asset yo your Establishment!!

Dealt with my noisy neighbours with complete sophistication and professionalism…NO more noisy neighbours, Thank You Maxi!

Mr · 6 July 2024

★★★★★ 5/5

Trustpilot

Thank you Holly!

Holly is an excellent consultant who responds promptly and provides great support. Thank you!

Tomomi · 7 August 2024

★★★★★ 5/5

Trustpilot

Maxi has been so helpful

Maxi has been so helpful and has made moving to the grand exchange so much easier.

Nicholas · 1 July 2024