Centrick Birmingham reviews

★★★★★ 5/5

Google

I can’t speak highly enough of how committed they are to ensuring their tenants are taken care of. I recently dealt with Stephanie Jones in the Nottingham office - who was polite, considerate and extremely helpful. Thank you StephPositiveResponsiveness, Quality, Professionalism, Value

Sam · 12 June 2022

★★★★★ 5/5

Trustpilot

Thank you so much Neve Tydeman,

Thank you so much Neve Tydeman,For helping me find the perfect home. I’m so happy and excited to move. Highly recommend, ask for Neve she’s the best. So polite.Thank you for everything ,keep up the amazing work,stay blessed. M.Ali x

Malaika · 2 September 2022

★★★★★ 1/5

Trustpilot

Just awful and dangerous

Again everyone: stay away from centrickUpdate:You don't want to investigate, I have written countless emails, you just don't care. For example:you wrote that you cannot reimburse me for a heavy leak in the master bedroom because I had a second bedroom. But I was paying for two bedrooms, and the roof could have collapse while I was in bed- not mentioning waking up in the middle of night so many times. I also paid for a gate and interphone that never worked, you never reply to the emergency calls.So many times. I have sent countless emails, please don't pretend that you are going to investigate."On 09/12/2019 13:16, Olivia Hobbs wrote:> Dear Nicolas,> > Thank you for your response.> > Unfortunately our stance remains that we would not be able to reimburse > you for having to sleep in the 2nd bedroom while the leak was on going.> > Kind regards,> Olivia> > Olivia Hobbs​Just awful and dangerousthieves - not provided the service we paid for over a period a three years and never gave a refund.Worse, dangerous: did not answer the emergency request at three different occasions: there were responsible for a dangerous leak from the roof and each time waited between 3 days and a week before sending someone. They did not give any financial compensation although there has been water leaking heavily on my bed (three times over a period of 18 months, so they had time to fix it). The ceiling could have collapsed, maybe has by now, they never fixed the leak properly and did not care at all. I left the property because of them.They had no one answering the emergency call at several occasions and when they did, they did not send anyone and waited for a few days (as they contractors don't work weekend, wow!!)In addition: they never fixed the parking gate (for which we paid) in three years, although we paid for a secured property the gate was wide open 24/7 ! Nor the intercom system. And they don't want to give us any refund.Of course when I wrote several emails and asked to speak to someone in charge, the (awful) person -probably not human - replied that I am not entitled to write to them.I usually don't write review but I feel it is my duty to warn people, just stay away from them.

Nicolas · 4 June 2023

★★★★★ 5/5

Trustpilot

Centrick has been really helpful with…

Centrick has been really helpful with the process of getting place. Chelsea was really friendly and easy to talk to about the rent and she was very knowledgeable and answered every question we had.

Aj · 3 April 2023

★★★★★ 5/5

Trustpilot

Thank you very much

Quentin has been very enthusiastic, helping us with landlord appointments and house viewings. You are a very efficient intermediary who has been trying to help us, enthusiastic and patient.

Neverau · 21 August 2023

★★★★★ 4/5

Trustpilot

ELIZABETH HIGGS - A shining diamond in the rough

ELIZABETH HIGGSWhat a little diamond in the rough! Following some difficult years under various property managers, Lizzie was appointed and we never looked back!We are completely GUTTED to be losing her but wish her well in her new role. She has been an organised, polite and extremely efficient manager and will be really hard to follow. Thank you from all at Stoneygate Grange Lizzie; you were simply amazing and the best we have ever had from Centrick!Go get 'em girl!

James · 16 June 2021

★★★★★ 5/5

Trustpilot

Great Company

For me, Centrick is the preferred property/letting agency for immigrants working in the UK. In 2021, I had a wonderful experience, and in 2022, they were even better. Mr. Quentin was accommodating in outlining each step of the process.

Emeka · 1 October 2022

★★★★★ 1/5

Google

I recently rented the apartment in Birmingham using Centrick service. Michael Nabarro is the one who secure the apartment for us and his service is very professional and efficent. We are very happy with that. However, we are facing downfall service from Kiran Shoker, who is responsible regarding our apartment issues and enquiry. We tried to contact her via phone, which never get respond back from her. The only way to contact to her is via email and respond time is always delays. We have to wait few days to get back from her. And she always send me wrong emails (which she intended to send to someone else) and I am very concern how unprofessional she did her job. I wonder did she also send my information to wrong email address too like she did send other tenant information to me. I requested her the contact details of the property manager so that I can get acess to get my electricity metre reading. It has been two weeks and she gave me wrong informations TWICE. I spend so much time sending emails, making long phone calls chasing the wrong property managers to get access to get my electricity metre reading. Then I was notified I was given wrong informations from Kiran. How disappointing and frustration I feel. VERY UNPROFESSIONAL!!!NegativeProfessionalism

Thiri · 10 June 2021

★★★★★ 1/5

Trustpilot

Be careful if you rent a property from…

Be careful if you rent a property from this company…I’m one of the tenant of centrick Birmingham.In Sep 2022, I received a car park debit note stated that I need to pay for using my parking area which is included in my tenancy agreement.I reported to the tenancy & property manager.They promised they can solve the issue for me, and told me the issue is being solved in Oct and Feb.But I keep receiving notice from debt recovery plus to ask me pay the bill.And it’s the last notice to take legal action!!9 months…They take 9 month time, but still can not solve a small issue, and I’m facing chance to be sued!I’m so disappointed that a top property company such as Centrick can treat their customer in this way…Can any top management from centric in Birmingham can help me to escape from this nightmare please?

Christopher · 26 May 2023

★★★★★ 5/5

Trustpilot

*Hayley Mears* of VP

This review covers a specific staff - Hayley at Victoria Point (not Centrick). I’m hrilled with the level of service provided by Hayley Mears at our building. She goes above and beyond in managing the daily operations of the building, and her dedication and attention to detail are unmatched. From the moment I moved in, she has been an incredible resource, always available to answer questions, offer suggestions, and provide assistance whenever needed. She greets every resident and visitor with a smile and a friendly word’s, and she truly seems to care about the well-being of everyone who lives and works in the building. It's clear that she takes pride in her work, and she is always looking for ways to improve the living experience for everyone in the building.Overall, I couldn't be more impressed with the level of service provided by Hayley. She is an absolute asset here.

Nonso · 25 May 2023

★★★★★ 5/5

Trustpilot

Holly is very responsive and replied my…

Holly is very responsive and replied my email promptly and give me clear guidance.

Danna · 3 July 2024

★★★★★ 1/5

Google

an appaling company. Never responds to emails and massive concerns by residents. At our address we had massive problem with homeless entering the property. Centrick, refused to engage meaningfully with proper deterrents, fixing gates or installing a key fob automatic system. Dismal disgraceful company. EDIT AFTER REPLY: we have already contacted so often. Ignored, fobbed off, treated terribly. An infuriating gaslighting response from this company

Luke · 10 May 2024

★★★★★ 5/5

Trustpilot

Great experience

Quentin was so helpful and professional when showing me around a property. He even helped me fill in the paperwork to place a holding deposit

Emily · 23 November 2023

★★★★★ 1/5

Trustpilot

Here we are again

Here we are again. More failed attempts to deliver on what are ever seemingly false promises. It is so incredibly frustrating and diheartening that so many of us leasholders are in the firing line and end up having to pick up the pieces from all these mishaps, mis-managements and ultimately properties that are just not fit for purpose! The management companies should be reporting these issues back to the freeholder to rectify, instead they either; demand more monies from those leaseholders that are paying to fix the structural issues; only fix it when there are serious issues [such as leaks]; or do nothing. It's pathetic and just wrong. There has to be more regulators within the industry to rid these companies and rogue freeholders need to be held accountable and not have leaseholders constantly fretting and fighting these issues, as a leaseholder it just makes you want to give up!

Customer · 23 May 2023

★★★★★ 1/5

Trustpilot

Negligence

Negligence. I wouldn't give Centrick management company a shoe box to manage. This company only cares about loading their pockets and you get nothing back on services. They have sat back and let trespassers and thugs vandalize Miller Heights and have done nothing to stop it. Residents have to deal with the problems themselves. The lifts have stopped working for a month and they have done nothing about it even though vulnerable people and children live in the building and are suffering failing. They have no idea how to manage a property. Please avoid Centrick.

Resident · 22 May 2023

★★★★★ 1/5

Trustpilot

Shambles

A real lack in any kind of communication. Our main source of communication is through rumour or a couple of leaseholders who have spent the last few years trying their hardest to get some sort of management in order at the building. Lifts broken with no timeline given to when this might be fixed, leaks still pouring into the building again with no timeline of remedy, repairs still not completed in my own flat from a leak a year ago. A front door has recently been replaced after months of no secure front door, however this door doesn’t lock yet so the building is still insecure. It’s been replaced with an identical door which will just be forced open again in a few weeks. No thought is gone into decisions at the building, it’s just quick fixes and move on. Shambles.

Steven94 · 22 May 2023

★★★★★ 1/5

Trustpilot

Centrick are an embarrassment

If I were to write everything that is wrong with Centrick, I could publish a book. It’s as if we are paying them money to suffer. The worst management company around. Nobody can tell us where our service charge is going and yet the lift has been out of service until further notice due to a supposed lack of funds. If it’s not the lift being broken, it’s the sewage pipe leaking. If it’s not that then it’s the front door being broken. We are consistently given the run around from Centrick and they are an absolute disgrace. The building is verging on being inhabitable and they couldn’t care less.

Rachel · 22 May 2023

★★★★★ 1/5

Trustpilot

Absolutely appalling management

Absolutely appalling management company!!Complete lack of communication no matter what the issue. Problem after problem has arisen in our building and none have been rectified. No matter where you are in the building there is an awful sewer smell from leaks that have not been fixed. All sorts of people (non tenants) using the place as a camp and a toilet, this is due to broken doors allowing anyone entry. 11 floors high and the lifts are broken and have been for weeks. 'Money issuses' 'insurance issues' very generic responses that actually don't make sense when you dig further!!!

Tasha · 22 May 2023

★★★★★ 1/5

Trustpilot

It started so well

It started so well. After a few failed and mis-managements from prior management companies, Centrick were a breath of fresh air with their promises. However, fast forward a year and we are back to square one. Leaseholders that have failed to pay service charges are not being pursued, leaving those that do, to pick up the pieces and suffer the consequences. There seems to be no accountability on the freeholders or management behalf to chase the bad debt and the never ending cycle continues. They just blow hot air and never deliver on promises. The leaseholders are those who are actually managing the property!

Customer · 21 May 2023

★★★★★ 1/5

Trustpilot

Our tenant has to walk…

Our tenant has to walk up to his unit on the 8th floor as the lifts broke down weeks ago through stairwells full of rubbish and sewerage and passed vagrants sleeping there as the building is accessible to all and sundry as there is no front security door, that broke down before the lifts. On arrival, he enters his flat to be met with foul-smelling grey water from the leaking soil pipe system. No point in complaining to the managing company, Centrick, as nothing is acknowledged let alone fixed. Disgusting service from this organisation.

Kathy · 21 May 2023

★★★★★ 1/5

Trustpilot

AWFUL MANAGEMENT SERVICE

Awful service! High rise building with no working lifts, family are living in this building paying a service charge and not seeing any benefit from doing this. We haven’t been able to visit our new born nephew due to being heavily pregnant myself I can’t physically walk the flights of stairs! To be paying a service charge monthly and be told there are no funds to correct this issue is appalling let alone all the other things that need addressing also!

Marise · 20 May 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs

I am a landlord to one of the properties they manage and apart from 1 guy James Capper the company as a whole has let us down. They have let the building dilapidate in such away the building is uninhabitable in places. Raw sewage pipes are left leaking, front door had been broken and left open for months, let the concierge go, inability to keep on top of cleaning, lifts out of action in a 12 storey building and the list goes on. Even maters that don’t require money such as our building manager not making himself available to us or other companies, missing important meetings with insurance loss adjusters and the department of health. The company is a shambles as is our building now.

David · 20 May 2023

★★★★★ 1/5

Trustpilot

Its disgraceful that the lifts have…

Its disgraceful that the lifts have been broken so long in Miller heights I haven't been able to visit my daughter since the lifts have been broken as I'm not able to do the stairs. She is on the 8th floor and has a newborn baby and a toddler having to do the stairs is hard for her. The door is broken to the building and the car park gate is broken more often than not. She pays her service charge but doesn't seem to get anything for her money.

Angela · 20 May 2023

★★★★★ 1/5

Trustpilot

Miller Heights V Centrick Have been trying for years to get our…

Have been trying for years to get our steel windows changed to double glazing as shown on the Miller Heights sales documents and is therefore o building defect. No luck. This defect now pales into obscurity as we have to put up with more pressing problems such as no front door security, lifts broken, soil pipes leaking everywhere, homeless people sleeping on the stairs and anti social HA tenants, We have continually implored Centrick to sort out all these problems but again no luck. Tenants are leaving and some landlords, like ourselves, have had to reduce rents in an effort to keep them as we know we will never get another tenant due to the disgusting state of the building. It is a desperate situation that can only be solved by efficient hands on management which Centrick has proved that they are incapable of. Help!

Kathy · 20 May 2023