Trusted Agent profile · Birmingham
★★★★★
2,117 reviews across 3 platforms
The Exchange,​ 19 Newhall Street, Birmingham, B3 3PJ
Centrick's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,117 reviews on three platforms, including 346 Google reviews rated 2.8.
Tell us what you need and we'll put you in touch. Centrick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotOlga Dziadula is helping us out finding…
Olga Dziadula is helping us out finding a place to rent and is being very helpful. Quick to pick up when we call, help us out, and replies quickly.
Hi Simen, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Olga. Kindest regards, Centrick.
5/5
GoogleWe. had absolute faith in George and his team, they managed to drive the deal at a time when the current climate is extremely volatile. We would have no hesitation in using them again and would definitely recommend them to anyone needing this service in the future.PositiveProfessionalism
Hi Alison, thank you for taking the time to leave your review of George and the Centrick Commercial team, we'll ensure it's passed on and we look forward to working with you again in the future! Kind regards, Centrick
5/5
TrustpilotQuentin has been looking after me and…
Quentin has been looking after me and been fantastic so far and proactive in helping me make my offer following the viewing. Thank you Quentin!
Hi Isaac, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotOlga
Olga was a great help to me arranging viewings for a property as it is my first time! Olga was super helpful and lovely, couldn't wish for a better service.
Hi Fozia, thank you for leaving us a 5* review. We will pass on your kind words to Olga. Kindest regards, Centrick.
1/5
TrustpilotWorst management company
Worst management company. Sewage in the entrance hall and front door broken for 6 months allowing anyone access to the building. No lifts working for 4 weeks meaning people with push chairs and disabilities have up to 11 floors to walk up.Despite accounts being finally updated last year after transfer from previous management company they are now trying to change their payment demands again. This despite us always paying our service charges. Total lack of communication from this company.
Hi Jeremy, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the details of your property in order for us to look into this for you?
1/5
TrustpilotAbsolutely disgusting service
Absolutely disgusting service! Lifts not working and no fix anytime soon. My son and daughter in law paid good money for their flat and pay their service charge every month and nothing gets done. The building is disgusting inside but not surprised as every week one of the main doors is broken so anyone can walk in! The car park barrier/gate has been broken more than it’s worked. They have had so many issues causing them so much stress!
Dear Lisa,We apologise for the issues that your family have experienced and the effect that this has had on both residents and visitors. In order for us to look into this further, please could you email customerservice@centrick.co.k with the property details? Many thanks, Centrick
5/5
TrustpilotSmooth Experience
Everything was well communicated and managed, Ms. Terri was very cooperative and kind. Overall the experience was smooth.
Hi customer, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Terri. Kindest regards, Centrick.
5/5
TrustpilotAccommodation viewing
Quinton was great at accommodating me at the viewing, great communication & made me feel very welcomed, answered all of my questions & was very helpful!
Hi Julia, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
1/5
GoogleI had a frustrating experience with Centrick - Building & Estate Management. Despite reaching out about linking my phone to the front gate two weeks ago, I haven't received any response. Their slow response to emails and delays in fixing issues, like broken lifts, make it a less-than-ideal choice for building and estate management. Security concerns also seem to be inadequately addressed. Overall, my interaction with them has been a disappointment.
Hi Nadine Moustafa, we're sorry to hear about this experience. We will try to contact you as soon as possible to discuss this further. In the meantime, please could you send the property details to customerservice@centrick.co.uk so that we can ensure we are contacting the correct person. Kind regards, Centrick.
1/5
TrustpilotPrimitive services
They want rent in full and say things like you are tied into a year's contract but fail to provide services like working internet for the past two months that's part of landlord's utility. Forcing bs services upon renters, just concerned with their own profits not for the well being of people and community.
Hi Shahzaib. Thank you for your feedback. We are keen to resolve this issue as quickly as possible and have requested your details so we can assist you with your enquiry. In the meantime please don’t hesitate to contact us directly at customerservice@centrick.co.uk, and our team will assist you further.
1/5
TrustpilotCentrick propert management is pathetic
I am resident of 19 Francis Road. Edgbaston West Midlands, Birmingham B16 8 Su. The lift of this apartment broke down very regularly. This time lift is again not working for close to a month. I wrote back to the Centrick our property management regarding lift repair but there is no much help. This is pretty sad to see the way they are handling the issue and repair that my lift is getting out service every next day creating mental pressure on us. I am utterly dissatisfied with their service.
Hi Debpratim, we're sorry to hear about this experience. A member of the team will look to make contact with you today. To ensure this is done promptly, please could you forward your contact details to customerservice@centrick.co.uk? Kindest regards, Centrick.
5/5
TrustpilotHana is the best
Hana is the best. Very friendly and informative and always there to help with any questions I have had. I would always recommend to go to her when needed.
Hi Raghad, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Hana. Kindest regards, Centrick.
5/5
GooglePurchased a new build property through Centrick. Stella was the sales agent I dealt with. She was very professional and responded to all of my many queries in a timely manner. Would definitely recommend Centrick/Stella to prospective home buyers.PositiveResponsiveness, Professionalism
Hi J Johnson, thanks so much for taking the time to leave your review and kind words about Stella, we'll ensure it's passed on. Kind regards, Centrick
5/5
TrustpilotMarwan
Marwan, the Axium Concierge in Birmingham, offers warm, kind, speedy, and efficient service. He excels in providing quick responses, ensuring a seamless experience. Marwan's dedication creates an extremely good living experience, earning him a five-star recommendation. His attention to detail and personalized approach set him apart, leaving a lasting positive impression on those he assists. Marwan's exceptional service sets the benchmark for concierge services in Birmingham, making him an invaluable asset for anyone seeking top-notch assistance.
Hi Pu Xia, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Marwan. Kindest regards, Centrick.
5/5
TrustpilotEffective and helpful
Cara has been really helpful and prompt at responding to my emails. They have been great at getting the property sorted as quickly as possible which has helped with us feeling more relaxed and organised for leaving our current property and moving to our new one.
Hi there, thanks for taking the time to leave your lovely review and kind words about Cara, we'll ensure they are passed on! Kind regards, Centrick
1/5
TrustpilotError after error
As a management agent for my (now sold) flat, Centrick were nothing more than incompetent at every level. Unfair distribution of service charges over a number of different buildings, long delays in carrying out repairs and to top it all I’m still getting service charge bills months after I sold my property. No once has anyone ever replied to me to resolve the issues.
Hi, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the full property details? Kind regards, Centrick.
5/5
TrustpilotHolly Eldridge is super responsive
Holly Eldridge is super responsive. She is really a star.
Hi Monica, thank you for leaving us a 5 star review! We really appreciate your kind words. Kindest regards, Centrick.
1/5
TrustpilotAwful management company
Poor company that are money grabbers!! Recently sent out a £10k service charge that was expected to be paid in two weeks, with not consultation over the cost of a new boiler. A company that thinks nothing of driving families into unwarranted debt. When you call to speak to someone they either don’t answer or have no clue on how to help.
Hi Scott, we're sorry to hear about this experience. Thank you for confirming your contact details. We have requested the team get in contact with you today to discuss this further with you. Kind regards, Centrick.
1/5
TrustpilotWorst management company I have ever experienced
If I could rate 0 stars I would. I don’t even know where to start, but I would never recommend this company as they are god awful, and I certainly would never use them to manage a property if I was a freeholder. I would avoid them at all costs. Have had a leaking roof in a communal area for 2 weeks now, still not fixed. Staff no longer providing residents with updates despite numerous emails/phone calls from many residents. When you get through to a call operator the person you want is always conveniently in a meeting, but still no follow up calls made after, Taken to the tactic of ignoring all correspondence lately. Have taken over 5yrs to register some solar panels, still not completed. 5yrs without any income from Solar because Centrick are incapable of sorting this in a timely manner. Residents repeatedly asking for fire safety reports which were completed over 6 months now we can make the property safe after being told that some areas needed fixing. Even though this is a health and safety issue post Grenfel, but no urgency to simply forward on a report so danger areas can be rectified. Absolutely disgrace! Even customer service ignore emails despite repeated documented contact. So how do you even begin to make progress.As I say they don’t even deserve 1 star. And reading other reviews seems like this situation is al too familiar.
Hi Baljit, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details so that we can look into this for you. Kindest regards, Centrick.
1/5
TrustpilotDragging out
Apparantly it takes over 2 years to fix a lift . I've been here 2 months (Other tenants here say it has been 2 years) and I've been fobbed off week after week with the same old 'sorry, delay in parts'. It was bad enough moving into a top floor flat with no lift but to now not have family members visit because of their ill health. Getting tiresome.If one of us also has an injury... we have to then drag ourselves up 6 flights of stairs lol.Not sure where all these good reviews are coming from.Edit 22/11 so they have replied, and it is now even worse! An urgent wall repair needs doing and I mean URGENT, it is going to fall and take an electric box with it. Centrick put a fence around it, block my car parking space and give no date for the repair saying they are waiting on an insurance claim?! It took them 3 weeks to do this might I add.. We are now coming on 6 weeks in since I reported this. Zero urgency about this company. They don't return calls and just give the same old excuses. Now going to regulators. Zero faith, not fit to be called a property management company, just a total joke.Oh and no work has been done on the lift STILL.Second Edit 10/01/2022 STILL NO WORK DONEThird edit 20/03/2023: They've decided to rip the lift out to 'save money' and guess who has to pay for it, yep, even the people who live on the top floor.It took a whole year to fix the wall, none of the lights work on the estate, the fire alarm keeps going off and has about 7 faults. Apparantly 1 flat is constantly on fire... Hope the guys alright.Anyway, I could go on forever about how bad you guys are. Just thought I'd give everybody an update to let them know that you've somehow become even worse. Will never understand why people use you as their 'property management company'.
Hi Jake, We're really sorry to hear you feel this away about your experiences with us. We can confidently say we respond promptly and quickly to any maintenance issues within our buildings, and do our best to get them up and running again as soon as possible. Please can you email customerservice@centrick.co.uk with your property details so we can investigate this further, as unfortunately we are unable to do this without details of your property. Kind regards, Centrick
5/5
TrustpilotExcellent service :)
I've been 3 months in a Centric property and I am quite happy with the services. Especially Hadassa Busatto is an asset for the company as she is always sorting out any issues that may occur. Thank you very much Hadassa!
Hi Paoula, Thank you for taking the time out to write this review and for your kid words regarding Hadassa. We will ensure they are passed on. Kind regards, Centrick
5/5
Trustpilot5 Star Service
I would like to thank the team at Centrick for helping me get the property I wanted. I mainly dealt with Cara who was amazing at guiding me through the process and making me feel confident that everything was taken care of.
Hi David, Thank you for taking the time out to write this review and for your kind words regarding Cara. We will ensure it is passed on to her! Kind regards, Centrick
1/5
TrustpilotInsane service charge for no service
For the bargain price of £2,500+ per year service charge you too can have a cockroach infestation in your building, rats in the bins, and pigeons keeping you awake all night while pooping everywhere! And as an extra bonus, if you miss providing their heat network provider Ginger Energy with a gas read on one month you can also have the top up fee of £25 per month…despite the fact you don’t get any bills even when you do provide readings! Who wouldn’t want that service?!
Hi Elaine, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details so that we can look into this for you? Kind regards, Centrick
1/5
TrustpilotAbsolutely useless
Absolutely useless. I’ve lived in an estate managed by Centrick/Virtu for nearly 8 years now and I have never felt so frustrated by a company. The billing system is never accurate. I pay my bill on time and then I am chased for payment. I ask them to set up payment on my online account so I can pay with a credit card and they do so, but also add on an extra service charge! I have never sent so many angry emails to anyone in my 50+ years. Honestly. If I could avoid using Centrick/Virtu, I would.
Hi Suzanne, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with the property details so that we can look into this for you? Kind regards, Centrick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Centrick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
