Centrick Birmingham reviews

★★★★★ 1/5

Trustpilot

they dont care tenant

I have agreed to rent a flat with them and they sent an email that my moving date is set as 8th. I called them and they said they could not. Till I called them, they never gave an update. Then they said it may be postponed to 10th. When I cancelled the agreement since there is no certain date, they said they will not refund the deposit. I needed to to a lot of communication to get my refund. Next day they said the flat is ready. I needed to cancel moving company, need to stay hotel and they did not get any responsibility even they dont need to inform me to say the flat will not be ready on moving date. They said they worked a lot. I dont know how much they worked but they forgot to inform me and give any update to me e ven a day before my move.If I arranged moving company bring everything to new home which is already confirmed, what can be the result, I can not imagine.

SEDAT · 16 March 2023

★★★★★ 5/5

Trustpilot

Centrick is a very professional company…

Centrick is a very professional company to work with. Zohra Fazal is my point of contact. She has been very helpful and understanding. She sorted an issue I had instantly. Many thanks for that.

Bilal · 6 January 2023

★★★★★ 5/5

Trustpilot

Amin was great

Amin was great today. I needed to check some things on my account and he explained everything. Extremely helpful

Sarah · 13 February 2024

★★★★★ 1/5

Trustpilot

Fake positive reviews and rude customer service

If you notice, most positive reviews online (including here) are just from people attending viewings! I've attended several viewings with Centick, their staff are obviously instructed to repeatedly ask viewers to "please if you don't mind leave us a positive review online". Centrick's philosophy is not about providing great customer to tenants during their tenancy, no, it's about obtaining as many positive reviews as possible from property viewings only. This is evidence that their management is lazy and disingenuous, because viewings last about 10 minutes and are not difficult to manage. But providing good customer service to tenants throughout their tenancy is what really counts and is what Centrick should be judged on. But Centrick know their service is poor that's why tenants are NEVER asked to leave online reviews after their tenancy begins. I've been with these people for years, they never asked me or other tenants for reviews because they know what we'll say. Centrick pretend to have a customer service team by providing a canned response to negative reviews, but in reality they don't bother to actually address or improve anything. They've ignored my phone calls, emails, and issue raised through their portals for weeks and weeks. They are rude, not professional and don't care. They are simply the worst. But when they do need something from you, they suddenly have the time to drop you multiple emails and voicemails everyday!

J · 13 March 2023

★★★★★ 5/5

Trustpilot

Very professional

Very professional, big thanks to Hollie who has been like a dedicated support, providing timely support through the process. We felt very supported.

Ekom · 15 November 2023

★★★★★ 1/5

Trustpilot

CUSTOMER SERVICE ISSUES WITH CENTRICK

My partner is currently trying to sell his property and we are in a chain (he has a buyer, I am selling my own property, we are purchasing together and our vendors are moving into a property with no chain). Centrick are causing us nothing but issues and are holding everything up for us (Centrick is his landlord in a serviced building) The customer service is appalling, they give themselves 8-10 days to respond which is ridiculous when a solicitor needs a speedy response and even then they don't reply in the timescales given. If you chase them, you move to the bottom of the pile and to be honest it is beyond a joke now. You can never get through on the telephone and as far as customer service goes, it is an absolute shambles. I work in customer services as a Senior CS Rep and we would never treat our customers the way Centrick do. My partners solicitor has queries outstanding with Centrick and they are holding everything up for us, it is most frustrating! We have just been told it could be another 7 days before our solicitor receives a response and our solicitor has already been waiting a long time. Everyone in the chain is ready to move and the delays with Centrick are causing us nothing but issues and stress. Centrick - please don't respond asking us to contact customer services as we have enquiries/questions outstanding with you already and we are getting nowhere! If someone can action our queries and actually do something to help us immediately it would be appreciated.

Sally · 10 March 2023

★★★★★ 1/5

Trustpilot

Worst management company I've ever…

Worst management company I've ever experienced. Completely useless. Don't answer calls, tickets, emails. Unable to send correct invoices. Never do any repairs, yet their fees raise every year

Adam · 3 June 2026

★★★★★ 5/5

Trustpilot

Gym review

Vamsi helped me a lot today to make sure I had done everything needed to be able to access the gym. With his help the process went smoothly and the gym was better than I expected. Low number of machines but everything is easily trained due to the versatility of the machines. Overall a very good experience

Yağız · 17 August 2024

★★★★★ 5/5

Trustpilot

Quick and accurate response is an essential factor

I wanted to have smartmeter installed to the flat I rent, but I was almost giving it up thinking about too much effort I might need for permission and arrangement for having the engineer enter into the secured area. Jacob offered some help and the installation was done without problem. His response was always quick and to the point, I am sure my life at this property will be comfortable with him working at Centrick.

Tom · 3 August 2023

★★★★★ 1/5

Trustpilot

Rude concierge on 6/3 in the Axium(Birmingham)

Concierge of 6th of March in the Axium (believes to be a cover concierge), is so rude and act like he is not responsible for his job. Last week (his duty as well) I saw no concierge on the concierge table, some people told me the concierge is in the parcel room so I knocked the door, opened the door just a little and asked if he can find my parcel. He immediately shouted "you are not allowed to go in this room!" and I was shocked. I was so mad and I went back to my apartment. On the 6th of March (today), I tried to ask for my parcel again and he said can you wait me for a while and pointed at his earphones. I thought he was having a phone call so I waited. However, he wasn't talking at all so I can be sure that he wasn't even on a phone call, and I personaly believe he was watching a video or something. So do I paid centrick just for the concierge to watch videos?

Babydragon · 6 March 2023

★★★★★ 5/5

Trustpilot

Luca was very helpful in purchasing my…

Luca was very helpful in purchasing my first home in the UK. He was very professional in his approach to handling any challenges along the way, and ensured that it went as smooth as possible.

SOPHIA · 21 November 2022

★★★★★ 1/5

Trustpilot

Avoid

Personally I would avoid this company. I have now moved out and they have decided to keep my full deposit due to 'damages' to the property, however if they used their common sense and looked at the inventory report that was sent to me when I moved in, they would see these damages were already there when I moved in.I have decided to seek legal advice to get my money back.

LAK · 8 November 2023

★★★★★ 5/5

Trustpilot

I can’t fault these guys

I can’t fault these guys, in particular Yasmin Hall, absolutely brilliant service and always helpful and sorts out any issues, thank you Yasmin.Also their repair reporting tool is really good and easy to use.Overall as a tenant dealing with these guys has been excellent.

Neil · 1 September 2021

★★★★★ 1/5

Trustpilot

Seriously think before moving into…

Seriously think before moving into Knights house Sutton Coldfield. Centrick the management are utterly useless. A vast amount of issues with the building some of which I won’t quote on here. No allocated recycling. Had one lift no functioning for months, in a 9 story building. The other lift has stopped working this week so there and now no functioning lifts. Anyone with mobility issues wouldn’t therefore be able to make it to their flat. Was quoted someone would come out and fix it yesterday. Now been 48 hours with no lift access. I’ve had a hole in the roof of the flat since I moved in, still not fixed and still leaking. Maintenance man quoting he’s is far over worked and therefore hasn’t had time to fix the leak? Now been ogling for 4 months. Really really useless management.

Darius · 1 March 2023

★★★★★ 5/5

Trustpilot

Holly was extremely helpful today.

Holly was extremely helpful today.Unfortunately the Service Team are impossible to get hold of, but Holly sorted out my problem easily.

Hilary · 21 December 2023

★★★★★ 5/5

Trustpilot

I had the pleasure of speaking to…

I had the pleasure of speaking to Mollie today about a stressful situation I was in regarding a tenancy agreement. Mollie was lovely to speak to and soon put my mind at rest. She was both very professional and also very understanding.Thanks you so much.

Colin · 14 June 2021

★★★★★ 1/5

Google

Very bad management. Do not care at all about the property and people.

Ildi · 15 January 2026

★★★★★ 5/5

Trustpilot

Mr alireza

Mr. Quentin is a responsible person, on time, and helpful. He answered all questions and guided me through the entire process.

Alireza · 19 December 2023

★★★★★ 5/5

Trustpilot

Marwan is very friendly and kindly

Marwan is very friendly and kindly. It was very relaxing to get along with him. I also have a good work attitude. He's funny and funny.

慕Jane · 19 August 2023

★★★★★ 1/5

Trustpilot

Poor service

My experience so far has been shocking. For the service charge fee, they fail to even do the basics to keep the communal areas clean and safe. You have to chase repeatedly on the portal to even get a response, let alone getting basic cleaning and maintenance work actioned!

Michelle · 8 December 2024

★★★★★ 1/5

Trustpilot

I own a leasehold property that is…

I own a leasehold property that is managed by centrick. Quite a few people on our easte would love to get out of paying them. They just ask for more and more money. Never respond to email, never answer the phone. I don't even know what we actually pay them for. All that gets done is grass cutting. They do not do maintenance on the communal areas. Have been asking for years for some things to be fix and well you get no where. If I knew how bad they were I wouldn't have brought a leasehold property

Gemma · 3 February 2023

★★★★★ 1/5

Google

Absolute rubbish, my manhole and drain were spewing vile waste last summer,had to keep my windows closed i contacted Centrick and one week later I just went ahead and got a plumber in, to date I have still not been reimbursed, the place I live in is a converted house with four flats,Anglian water came round to do a report, I forwarded the email to Centrick, they did nothing and again this year same situation but worse,I had yellow shit and toilet paper spewing out of the manhole cover, Centrick are not interested, they need to change their policies and procedures.

Kimmy · 18 December 2024

★★★★★ 5/5

Trustpilot

Maxi is always patient and friendly and…

Maxi is always patient and friendly and always helpful.

Sina · 29 July 2024

★★★★★ 1/5

Trustpilot

Centrick almost cost me my house move…

Centrick almost cost me my house move due to the way they operate. Not only that but they took £420 from me for a management pack that they told me I needed. A week later they told me I couldn't have one and would refund the money. But even though they were entirely in the wrong asking me to pay £420 in the first place, then they tell me it'll be 6 weeks for my refund to be processed. 6 weeks goes by and then they tell me there's delays in processing refunds. All in all Centrick had £420 of mine sat in their bank account gaining interest for almost 12 weeks. I could have used that cash to help with the house move or to turn the heating on. Thanks Centrick.

Random · 16 December 2024