Trusted Agent profile · Birmingham
★★★★★
2,121 reviews across 3 platforms
The Exchange,​ 19 Newhall Street, Birmingham, B3 3PJ
Centrick's office in Birmingham, at The Exchange, is rated 3.9 out of 5 across 2,121 reviews on three platforms, including 346 Google reviews rated 2.8.
Tell us what you need and we'll put you in touch. Centrick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotI rate you high
I rate you high. Because you followed me up with a professional understanding and calmness in choice of words. Thanks Olga
Hi Kizito, thank you for taking the time out to write this review and for your kind words regarding Olga. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotConsistently Helpful, Kind, and Professional
I have lived at Liberty Place Apartments for almost 10 years, and throughout this time, Saf has truly made a difference in our community. He is not only professional but also genuinely caring and attentive to the needs of residents. Whenever we ask for assistance, Saf responds quickly, always with a kind and helpful attitude.
1/5
TrustpilotLift broken every weekend
Another Saturday, another broken lift in the Blue Apartments. I came home from my sister’s and had to lug my suitcase up 4 floors. Ive already left a review saying the lift breaks at the weekends because it’s old and it can’t handle a Friday night where tenants actually want to have plans. Silly me, I should arrange all my trips for midweek just so I might have a chance of using the lift shouldn’t I? Or maybe, you should fix the bloody lift. Search QUINN for the rest of my reviews, centrick don’t respond to emails so this is the only way to get them to speak to you. I received one response from my building manager that said “sorry but deal with it” and have never had a response since, no matter how many I send.
Hi Frankie, we're sorry about this experience. A member of the will be in touch with you asap regarding the issue. Kind regards, Centrick
5/5
TrustpilotLewis was amazing
Lewis was amazing, always prompt to answer any questions!
Hi Pricop Andreea, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Lewis. Kindest regards, Centrick
5/5
TrustpilotQuintin was a great help showing the…
Quintin was a great help showing the property! He helped us sort out the paperwork and did a great job making everything easy.
Hi Marko, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
1/5
TrustpilotAvoid Avoid Avoid
Avoid Avoid Avoid. At all costs....! Diabolical service, property mis-management, terrible communication - the 3 guarantees of Centrick Birmingham lettings.Having used Centrick for just over 2 years to manage my private rental property in Birmingham (Jewellery Quarter), I cannot advise against them enough. Despite having a reliable tenant in the property, Centrick made the entire process miserable for both landlord & tenant. The only reason I signed up to a property agent was to take the stress & hassle out of my 1 rental property, instead they were the sole driver of stress & hassle throughout.Missed & delayed payments, improper deductions on statements, relentless chasing of issues, terrible communication to both parties (landlord & tenant) & an all round diabolic service for the management fee they charge.Such poor service resulted in me liaising directly with the tenant to resolve issues due to their ongoing mis-management.To make matters worse, upon deciding to leave Centrick & make a formal complaint, the entire tenancy checkout was mismanaged by the team resulting in failed key collection, missed checkout appointments and the property left in a state of disrepair - disrepair that was verbally disclosed to me by their lettings team post-inspection, but later omitted from their written checkout report, resulting in me being at a significant, personal financial loss when I finally had keys returned to me as landlord.Despite escalating the complaint within Centrick, they failed to conduct an adequate investigation & in line with their standard lack of communication, required constant chasing to understand the status of the complaint. To date Centrick have refused to take any responsibility or accountability for their mis-management.Avoid Avoid Avoid. At all costs....!
Hi Tom, we are very sorry to hear of your experience. I understand that you have been liaising with a senior member of the team who has responded to your complaint. In line with our complaints handling process should you wish to escalate the matter further please email customer.service@centrick.co.uk. Kind regards, Centrick
1/5
TrustpilotCentrick only concern money
Centrick only knows how to collect extra charges from you without reason.Whenever there is safety issue occurred, they will ask you to repair it by yourself.They will keep you waiting for reply over 2 months, I still don't know what the extra charges for and no one help my child about the safety issue of window.I feel deeply desperate 😭😭😭😭
Hi My L, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime we will try to contact you based on your name. Kind regards, Centrick.
5/5
TrustpilotBrilliant, professional service
I have been a client of Centrick for many years firstly as a landlord and latterly as a vendor and cannot recommend them highly enough. Gary Sammons provided an excellent service in securing suitable tenants for my apartment over the years. Maintenance issues were dealt with speedily and professionally. When selling the property Nancy Matthews provided an excellent video presentation not only showing the apartment but also highlighting the surrounding neighbourhood. When the sale was slowly proceeding, she helped with accessing information to quicken the process along and completing the sale. Many thanks to an excellent team at Solihull.
Hi Gwynneth, Thank you for leaving us a 5 star google review!!We will be sure to pass your kind words on to Nancy and Gary.Kindest Regards Centrick.
1/5
GoogleCentrick have got to be the worst property management I have ever come across. The intercom has been broken for over 2 months, they have constantly said that the works are ongoing and are a long and complex process. With the extortionate rent they charge, the intercom should not be going 1 week without being fixed, let alone 2 months. As a young girl living alone, there is nothing stopping someone following me from the street level- straight up to my apartment as these doors are all completely unlocked. I was told by Mollie Cleverley that "We have had confirmation that the doors are all locking and are secure." I attend the apartment that evening and the first external door I try is completely unlocked, I send a video of this into the email chain and am then ignored by herself and Lauren Foxon, until I chase up again, to be told that I'm being "accusational" by saying that this wasn't true. They have added security over night time- who aren't able to verify who lives there and who doesn't- so this adds no security. Additionally to this, the lift has been broken for a few weeks, nearly a month. Living on the fourth floor- this has become extremely inconvenient- let alone completely inaccessible and discriminatory against people with disabilities. Despite all of this, I parked in the internal carpark twice- whilst I felt increasingly unsafe (this is when all of the external doors were jammed shut and fobs started not working) and when I wasn't informed of any codes to get in (I was locked out of my own apartment building because of their intercom) so I waited at the car gate until it opened as I was walking around the building at 11pm without access- very dangerous as a young girl alone in Digbeth. I requested that I could park there but once I got a response 2 days later saying I couldn't, I'd already been sent 2 fines for this. I have asked Centrick if they can waiver them for me, given the circumstances, but they have said they won't be doing that, due to telling me AFTER I parked there that they wouldn't allow this. They constantly "update the portal" and use this as their excuse every time myself and my landlord agency complain. I don't want to know an update that another contractor has come to site to look at the doors or order parts, I just want, as everyone else probably does, the intercom and lift reinstated, as these are parts of the living conditions I agreed to upon my tenancy. This building is not fit for purpose due to these issues.
5/5
TrustpilotHollie was an absolute pleasure to have…
Hollie was an absolute pleasure to have shown us around. She provided us with all the information we were looking for
Hi Ava, thank you for taking the time out to write this review and for your kind words regarding Hollie. We will ensure they are passed on. Kind regards, Centrick.
5/5
GoogleI have to say Centrick surpassed my expectations in a moment of need. Whilst not immediately available, the team worked well together to make sure I was supported. My property manager did call back once available. Melanie H was professional, personable and extremely knowledgable on the particular property I needed support on. Melanie H is a credit to the management company both in actions & words. Thank you.
Hi Nigel, thank you for taking the time out to write this review and for your kind words regarding Melanie. We will ensure they are passed on. Kind regards, Centrick.
1/5
TrustpilotCentrick made our accommodation…
Centrick made our accommodation experience in Birmingham terrible. The flat was fine but the management was awful. Unhoused people in staircases ignored, bikes stolen from bike storage area without compensation, excessive rent increases (21%), and never ansewered phone. Avoid at all costs. Once things got bad they ditched and transferred the problems to another company.
Hi Keenan, we're sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your property details? In the meantime, we will try to contact you as soon as possible based on your contact details provided. Kind regards, Centrick.
5/5
TrustpilotShyleigh Quinlan was very great and…
Shyleigh Quinlan was very great and very helpful to us
Hi Busayo, thank you for leaving us a 5 star review! We really appreciate your kind words and we will be sure to pass them on to Shyleigh. Kindest regards, Centrick
5/5
TrustpilotIt was very nice experience
It was very nice experience. The property was beyond my expection. Quinton was very responsible, introduced everything to me in detail.
Hi Skye, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotBethany was very helpful as always
Bethany was very helpful as always. Quick to get back to me, which is very important to me. She answered my query in full.
Hi D, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Bethany. Kindest regards, Centrick.
5/5
TrustpilotRyan Sidhu & Jamie Noon
Ryan Sidhu and Jamie Noon have been very helpful and organised in working with us to ensure we are delivering effective remedies to the remedial work we are carrying out on their behalf. We never have to wait for a reply and we can always get access to site when needed. Thank you both for making our life as a contractor easy! It’s a pleasure working with you, may long it continue.
Hi CJ, thank you for leaving us a 5* review. We will be sure to pass on your kind words to Ryan and Jamie. Kindest regards, Centrick.
5/5
TrustpilotMainly spoke to Lara from Centrick who…
Mainly spoke to Lara from Centrick who was really informative about any properties viewed and really quick on email communications and got back to me very quickly with any questions I had. A very helpful person through a buying process.
Hi Lewis, Thank you for taking the time out to write this review and for your kind words regarding Lara. We will ensure they are passed on. Kind regards,Centrick
1/5
GoogleNot even worthy of a 1* - horrendous, irresponsible, unprofessional
Hi, Kiren Jutlla, Thank you for sharing your feedback. We’re sorry to hear that you’re dissatisfied with your experience. … More
5/5
TrustpilotNancy at Solihull was very helpful and…
Nancy at Solihull was very helpful and easy to deal with with our purchase. Nice people so would definitely recommend
Hi Russell, thank you for taking the time out to write this review and for your kind words regarding Nancy. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotFlat Issue
I called first thing in the morning to explain my issue.Was sent to the right person to explain the situation.Was advised that the issue would be followed up and that I would be kept informed about the situation.Great service and hopefully the issue will be resolved shortly.
Hi Malcolm, thank you for leaving us a 5 star review. We appreciate your kind words. Kind Regards. Centrick
5/5
TrustpilotCentric and Mr Lee
Centric and specially Mr. Qientin Lee helped us a lot in finding a suitable accommodation. Thanks to both.Mr. Qientin is very promissing
Hi Mahshid, thank you for taking the time out to write this review and for your kind words regarding Quentin. We will ensure they are passed on. Kind regards, Centrick.
5/5
TrustpilotThank you to Mr Quentin
Thank you to Mr. Quentin, his service was excellent and professional. From arranging the viewing to showing me around the apartment and explaining application process. Everything went smoothly.
Hi Jr, thank you for leaving us a 5* review, we will be sure to pass on your kind words to Quentin! Kindest regards Centrick
1/5
TrustpilotThis is a review for Centricks ability…
This is a review for Centricks ability to resolve the issue with the Lifts at Fabrick Square, Birmingham.Despite the lifts at Fabric Square breaking several times a year they continue to keep failing, this has gone on for 5 years to the inconvenience of many. Mums with prams, people moving in and having to carry all items up 5 flights of stairs. It is very likely, in fact almost definitively, that there is a more fundamental issue with the electrics that needs confirming. If that is the case then a claim on the Warrantee company would be possible.Please can Centrick provide a detailed investigation of the number of times these lifts have failed and been repaired and communicate that to the leaseholders.Either Centrick do not have a handle on the history of these failures, maybe due to having lots of different property managers, or they are complicit in dismissing the issue and dismissing the obligations they have to the tenants and leaseholders. We find it hard to believe there isnt someone senior at Centrick who is well aware of the problem and well aware that they are not finding the fundamental issue with these lifts.THIS HAS GONE ON FOR TOO LONG...
Hi Brian, we're really sorry to hear about this experience. Please could you email customerservice@centrick.co.uk with your details in order for us to get in touch and resolve the issue. Kindest regards, Centrick
1/5
TrustpilotWhat a complete shambles gym looks like…
Miller heights maidstone What a complete shambles gym looks like it’s been vandalised outside looks like a homeless hostel inside is no better dirty looking corridors and what happened to the consierge ???Lifts not working really looking terrible looks like a drug infested home. What the hell has happened it started off looking really nice. Company promises to do repairs but that never happens. Do not rent a property from here. GONE TO PIECES
Dear Nigel, We are genuinely very sorry for the current and historical issues at Miller Heights and the impact that this is having on you as a resident. Following the resident’s association meeting on the 22nd May all residents should have received an update via the newsletter on Friday 26th May, we will continue to send this bi-weekly to all residents to help keep everyone informed of progress. We would like to assure all residents and leaseholders that we are actively working to establish a stronger financial position for the development to continue addressing and resolving the historic issues. Please talk to us if there is anything else that we can do in the meantime either via your Property Manager or directly through customerservice@centrick.co.uk
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Tell us what you need and we'll put you in touch. Centrick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
