Centrick Birmingham reviews

★★★★★ 1/5

Trustpilot

Terrible for paying small businesses for work

Really poor company for sole trader work, my partner did work for this company months ago and still hasn't been paid, after ringing every branch to speak to someone after all his emails were ignored or not being recieved, I myself contacted one of the main managers of the company on linkedin who did quickly respond and got someone in touch, but since then still no payment after a mix up ( on there end) the person dealing with all this has not even responded back over payments on Friday 22nd December and has now not responded knowing there shut for two weeks, I think this is terrible to do this to small business owners especially around Christmas time, big companies yet again bumping small businesses of fees, asif people don't have bills and a family, if your a small business think again before doing any work for this company as you won't be paid for a while or paid at all, the stress this causes on individuals just trying to run a small business is disgusting

Jorja · 23 December 2023

★★★★★ 5/5

Trustpilot

I am really thank you to Quinton and…

I am really thank you to Quinton and his team, who is really professional and really helpful, would definitely recommend him to all of my friend if they need to relocate to Birmingham, thank you Quinton!

Yuhan · 18 September 2023

★★★★★ 5/5

Trustpilot

Great to be tenant under this…

Great to be tenant under this professional business. Very friendly and helpful staff. Especially Lara white, who has helped me in a professional, timely and informative way during my stay/tenancy. And also provided me with a quick,comfortable check out process. Glad to have such experience in a world where are many properties businesses around.

Badr · 3 November 2021

★★★★★ 4/5

Trustpilot

Purchase in Birmingham

Just completed a purchase in Birmingham - the agent Luca was professional, helpful and organised a couple of follow up viewings so I could co-ordinate work to be done once the purchase was complete. The building is also managed by Centrick and expect the same good service from the property team.

Carol · 11 April 2022

★★★★★ 1/5

Trustpilot

Move in day was a disaster-…

Move in day was a disaster- communication poor- wrong keys given. No heating- 5 days later. Still not been replaced or responded too. The apartment was not cleaned. Plates and cutlery in the sink. Food crumbs over kitchen counter. Fridge freezer filthy. Carpets filthy. Both bathroom dirty. Broken bed left in one of the bedroom- (unfurnished property) No instructions given ie how things work, what day is bin day. No electricity readings so cannot set up utilities and organise wifi

Melanie · 20 December 2023

★★★★★ 1/5

Trustpilot

Tuscola > Grangeford > Centrick who is accountable

Tuscola > Grangeford > Centrick who is accountable that is the question. We now have all just been give another astonishing bill of £2000 plus. Tuscola employs Grangeford as their asset management company. They in turn employ Centrick to manage the building.It’s pretty clear & obvious to see that leaseholders have been let down on all accounts since Centrick took over. However the new bill is for Insurance which has come from Grangeford at the instruction of Tuscola. So lets unpack that, according to Grangeford the insurance claims were made "due to the repeated issues with the soil stacks". Bearing in mind that this is the building is less than 10 years old surely the problems with the build should sit with the Freeholder as part of the 10 year new build guarantee, not the poor leaseholders who have constantly had to repair their apartments due to water leaks.Centrick say it is out of their hands - all be it the latest repairs to the soil stack haven't been done which in turn will result in more claims for repairs on apartments.Grangeford have invoiced all the leaseholders directly for the insurance premiums, bypassing Centrick but at the instruction of Tuscola.Disgraceful - situation has got to the stage that tenants are leaving the building as it is unlivable, leaseholders are financially and mentally broken. And a building in a state of disrepair that the assets aren't saleable. And the landlord Tuscola (199) Ltd are an offshore company registered in BritishVirgin Islands

Fiona · 19 December 2023

★★★★★ 5/5

Trustpilot

Quentin has been a great agent

Quentin has been a great agent, very friendly and was able to help me apply immediately. Centric is a great company with many properties that are modern and stylish in Birmingham. Very happy with the service.

Novela · 11 September 2023

★★★★★ 5/5

Trustpilot

Satisfied

I am happy with the service of centrick. I usually contact with Lara and she effectively addresses my concerns. I am moving home and contacted for obtaining meter reading which she responded in time and taking care of as needed. Thank you Lara and keep up your good work!

Sumaiya · 4 July 2022

★★★★★ 5/5

Trustpilot

Nancy clearly has magical powers

Nancy clearly has magical powers! After being with a 'no 1 agent' for 14 weeks and not securing a true sale, we switched to Centrick. Nancy sold our house in 2 weeks. Herself and Gary have been fantastic. They have kept us informed throughout and kept everything moving forward quickly. Nancy took time to learn about ourselves, our property and as a result knew exactly how to sell our house. Couldn't recommend her and the team at Solihull Centrick enough.

Lu · 16 December 2023

★★★★★ 5/5

Trustpilot

Marwan provides exceptional service as…

Marwan provides exceptional service as a property manager. He consistently demonstrates professionalism, responsiveness, and a genuine commitment to maintaining a clean and safe living environment. He is gentle and humble, and from promptly addressing maintenance requests to ensuring communal areas are well-kept, his dedication is evident. His attention to detail and proactive approach create a comfortable and welcoming atmosphere for all residents.

Yuxing · 8 November 2024

★★★★★ 5/5

Trustpilot

very helpful

Vamsi was very helpful when we rented the dining room in the property, we appreciate his help

Omar · 22 September 2024

★★★★★ 1/5

Google

Definitely the worst company I've ever had the pleasure of dealing with. They manage the service charge and building management for my flat in Coventry. The extortionate service charge for my building seems to continue to go up despite no evidence as to why. They have failed to provide proof of receipts for alleged services on the yearly service charge statement. I've tried a number of times with emails and calls and got nowhere, so don't waste your time with that email they generically add to google reviews to seem concerned. It has been over 11 months since I made a request for purchase orders / receipts to the companies they allege to have used to provide basic services. They are breaking the law by not producing them on request of the tenant, so I have withheld the payment on the basis that I don't know what I am actually paying for. Also a large concern is the money they keep back as reserve funds for future major repairs, they have no proof this money exists and as I've been paying for 4 years I'm very uneasy about lining businesses pockets on the guise of alleged service charges. They have left me no choice but to take them to tribunal with the intention of removing them as the management agent. I would advise others to do the same, every building has the "right to manage". This can be arranged by speaking to the other people in your building.

Robert · 12 December 2023

★★★★★ 1/5

Trustpilot

WARNING: Centrick’s Troubling Practices, A Leaseholder’s Experience

Centrick’s services are truly disappointing. As a leaseholder, engaging in dialogue with them is needlessly challenging. Unexplained fees, an erroneous cost added to my account, and exorbitant service charge fees all contribute to a frustrating experience. Unlike other management companies, Centrick lacks flexibility regarding additional time for service charge payments if struggling, and will use scrupulous no-win-no-fee lawyers like JB Leitch to threaten court action. Example of solicitor charges for an alleged 0.26 (re ground rent) on my account (false!), include £132 admin fee PLUS £120 legal costs, ALL FOR 0.26 PENCE?!I would strongly advise against choosing them.****And, please do not give a fruitless response. You know who I am. My name is above, of 52 Mason Way B15 2EE.***As I suspected, no one contacted me…

Carol · 9 December 2023

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost. Where to start? ...

Tara · 18 May 2026

★★★★★ 1/5

Trustpilot

Centrick - are they really a management company?

Centrick are the worst company I've ever dealt with. Having had them (no choice) as management agents, they are happy to take my money but not happy to do anything for it. High staff turnover speaks for itself. Lack of action on even simple requests. I and other residents are pursuing many grievancies through their "complaints proceedure" which we expect to progress to the relevant Ombudsman - ongoing difficulties for many years with them.

Brian · 12 April 2024

★★★★★ 4/5

Trustpilot

Humza’s the star!

After months of trying to get invoices from a seemingly nonexistent Accounts Dept, finally Humza answered the General Enquiries phone (Accounts never answer).He listened to my increasing frustration, grasped the problem and said that he would personally sort it. Within hours the invoices. which we’d been chasing were produced - why has it been so hard?! He actually gets ⭐️⭐️⭐️⭐️⭐️, Accounts gets a minus!

Pam · 3 October 2024

★★★★★ 5/5

Google

Sue Gould was very helpful to my wife Mrs Radhiya Sonde get the property. She maintain her professionalism all the time in her responses. She was very good in responses with a positive attitude. I wish her good luck for her future endeavours. Thanks. Mrs RadhiyaPositiveResponsiveness, Quality, Professionalism, Value

Abuzaffar · 10 June 2022

★★★★★ 5/5

Trustpilot

Kamran is a very friendly and reliable…

Kamran is a very friendly and reliable concierge.Orion building has a great team and they are always ready to support with any of my enquiries.

Sergiu-Marian · 24 April 2024

★★★★★ 1/5

Trustpilot

Inaccurate Service Charge

As with previous reviews, I have been asked by a family member to help out with an ongoing issue on overcharging on an account for a leasehold property at Horseshoe Crescent.Despite a complaint being made for the billing to be accurate nothing has been heard back from the property manager as stated in Centrick’s complaints handling procedure. They just pass the wrong details onto solicitors to add extra charges. Since 11th October 2023, five emails have been sent but they haven’t the courtesy of replying.This young couple just want an accurate invoice do it can be resolved.Really poor customer service by Centrick.

Wayne · 28 November 2023

★★★★★ 1/5

Trustpilot

Overcharged services and no response

I have been given an outstanding bill and this was for the previous landlord who did not pay the service charge in the property before I bought it. I have been trying to get hold of centrick for 2 months now to settle the issue as they keep building the charges. I am now getting responses from solicitors demanding payment within 7 days. This is terrible and has been causing me so much stress. All I want to do is talk to someone so I can settle this matter.

Raphaella · 28 November 2023

★★★★★ 5/5

Trustpilot

Fab service

Centrick was having problems with their (external) systems being down by they’ve been nothing but communicative and determined to get us sorted, giving us updates and trying their best to get us our tenancy agreement. We signed it this morning and would love to recommend Mollie, Cara and Jamie for their fab service. Thank you!

Heidi · 15 June 2021

★★★★★ 5/5

Google

Marketing our five apartments in this Chapel Conversion during Covid restrictions was always going to be challenging. From initial marketing through to completion of all five sales Stella has been helpful, knowledgeable and extremely patient especially under pressure. Congratulations to the Centrick Team. We're looking forward to working with them again soon.PositiveResponsiveness, Quality, Professionalism, Value

Adrian · 10 June 2021

★★★★★ 1/5

Trustpilot

Very disappointing property management

Very disappointing approach to the customer!I called them on several occasions regarding the issues and the response was “someone will be in touch with you soon”, in the worst case they say: make a complain by @ and they have 15 days to respond.Example of current problems with the property:1. bins are kept outside instead of in the bin room, as a result of which rats run around of the building, they leave feces and destroy cars (bitten electric cables),2. garbage around the building is constantly left by the homeless (syringes, needles, food packaging, blankets, pillows, duvets… ) I have removed this garbage into the bin several times myself, but since bin are kept outside, the homeless come back, take it out this stuff and start camping again. Centrick's reaction for this situation after a few weeks of reporting the problem, they hired security to guard the area around the building at night for a few days, when security stopped coming, the homeless came back and the problem is back. Now Centrick ignores the tenants and tells them to write a complaint by e-mail3. Homeless people urinate and defecate in the corners of the building and The building management solution in this situation is to cover the waste with sand and leave it, I feel like I live in a public toilet now . It is impossible to take the child seat, shopping or luggage out of the car without fear of dangerous items lying around on the ground. I definitely do not recommend this company as a building management.

MK · 23 November 2023

★★★★★ 5/5

Trustpilot

Namrit is an asset to Centrick

Namrit is an asset to Centrick, she makes us feel valued as residents and proactively looks at ways to resolve issues that many overlook.

Mr · 8 May 2024