Centrick Birmingham reviews

★★★★★ 1/5

Google

Never buy from them. Will ignore you on any complaints. Will not honour any warranty claim. You will need good lawyers.

Paul · 15 March 2026

★★★★★ 5/5

Trustpilot

Anita is super efficient and extremely…

Anita is super efficient and extremely helpful.She has helped me out with each query passed to her conducting professional response each time.Great Block Manager.

Joanne · 12 August 2024

★★★★★ 1/5

Google

15 months after I sold the property Centrick manage. I'm still receiving bills and emails from them for work done to the property after I moved away. …

Alan · 15 January 2026

★★★★★ 1/5

Trustpilot

Uninterested and unresponsive

The cycle store was easily broken into last week and several expensive mountain bikes taken...several days later, the door is still broken. Nothing has been done to make the door secure. Centrick portal is the communications device. First you post your enquiry on the portal, then again and again...then you call them and they still do not do anything. Our windows should be cleaned every other month yet six months have gone by - even after reminding them they have not got this this done.

Lisa · 18 March 2024

★★★★★ 5/5

Trustpilot

A Great Experience

Quentin made the property viewing process quick and simple. I was able to view the property with minimal fuss, and as I was short of time Quentin easily adapted the viewing so that I could return to work quickly.

Elliot · 13 October 2023

★★★★★ 5/5

Trustpilot

New Move

Since my move a few months ago I have had amazing support and guidance from Centrick specifically a lady called Lara. They have a very fast response rate and every team member I have been assisted by have been very respectful and polite. Thank you to Lara White and the rest of the team for being so understanding!

Bethany · 25 October 2021

★★★★★ 1/5

Trustpilot

High maintenance fees for no maintenance

I own an apartment in a building managed by Centrick, developed by 7 Capital. I'm quite shocked to see the 5-star reviews, but then I see they are recent. Suggest selling ASAP to avoid the pain, as Centrick will rapidly escalate your service charges while letting your building fall apart, making it impossible to sell. At least this has been my experience. The business model is pure rent-seeking of the worst kind, exploiting the completely uneven power dynamic between leaseholder and freeholder. You'll be trapped holding a deteriorating asset and wasting huge amounts of time and energy trying to contact Centrick to try to resolve the situation, even as they demand ever-increasing amounts of money from you.

Oscar · 11 March 2024

★★★★★ 5/5

Trustpilot

The concierge team at the Orion…

The concierge team at the Orion building are fantastic! They are always friendly and happy to help with any query or problem. Special thanks to Nida and Lukasz for always being so attentive.

Rhiannan · 18 February 2024

★★★★★ 5/5

Trustpilot

It has been great experience finding my apartment

It has been great experience finding my property with the company an agent named Hollie was really kind and helpful to us in doing everything . I highly recommend her one of the kindest person I’ve met ✨

Subhan · 25 October 2023

★★★★★ 5/5

Trustpilot

Jade is very helpful on reception…

Jade is very helpful on reception everytime i come in to collect or hand in keys. Very welcoming

Ryan · 5 November 2024

★★★★★ 5/5

Trustpilot

The reception staff is always friendly…

The reception staff is always friendly and helpful whenever we need them.The building is always clean, I would like to thank Frie and Adrianna for all the hard work!

Ren · 2 May 2024

★★★★★ 4/5

Trustpilot

Holly was very helpful in arranging a…

Holly was very helpful in arranging a parking fob for me and would also meet her promises to ring me back with updates.

Elly · 16 August 2024

★★★★★ 5/5

Trustpilot

Very responsive team at Centrick

Very responsive team at Centrick. What I felt is during my tenancy process they kept me updated about the progress . Especially Jess she was the PoC for me . She is brilliant . Thanks CentricK Team.

Jubaraj · 13 November 2023

★★★★★ 4/5

Trustpilot

Two apartment viewings

I went on two apartment viewings and this is my first time renting. Quentin was very kind and helpful. He explained the whole process to me and answered all the questions I had. The only thing I would say is it’s hard to get in touch with the company over the phone.

Alicja · 27 July 2022

★★★★★ 1/5

Google

UPDATE (14/01/26) Again, to everyone thinking about buying a home with Centrick as the building managers, please reconsider. This is a fraudulent company that steals peoples …

Andrianna · 15 January 2026

★★★★★ 1/5

Trustpilot

There is a leak in the communal area…

There is a leak in the communal area and it's still not fixed, it's been over 4 months now, the walls are mouldy and it stinks, this is so disgusting, Centrick doesn't care and don't answer calls or respond to emails, please fix this now.

A · 1 April 2023

★★★★★ 1/5

Trustpilot

Terrible customer service

Absolutely poor customer service. They will leach money with unnecessary charges even when the fault is on their side.I was not sent any mail for service charges, as they were updating their billing systems. Consequently, I was clueless regarding the payments. But, they added penalties to my account saying that I have not paid. Sent numerous mails to them, providing all the evidences and my communications to them. They have failed to provide me any evidences of any mails they sent to me asking for payments. Even though the fault is on their side, they are penalising me.

S · 24 February 2024

★★★★★ 5/5

Trustpilot

Highly recommend

I recently started searching for a place to rent and had the pleasure of working with Lewis Campton who was incredibly professional and brilliant throughout our interactions. His knowledge of the market and attentive approach to helping prospective tenants really made me confident in Centrick as a whole.My search has been paused for the time being due to no fault of Centrick or Lewis, but I highly recommend them.

Ayan · 11 September 2024

★★★★★ 5/5

Trustpilot

My partner and I were able to schedule…

My partner and I were able to schedule an appointment quickly with Centric, Mr. Quentin was very kind with us and he is very attentive to our application. the photographs of the announcement are exact to the apartment. We hope to be able to have it without so many paperwork.

Valeria · 28 September 2022

★★★★★ 1/5

Trustpilot

Centrick Review

I have lived in a property managed by Centrick for 5 years and they are the worst management company I have ever had to deal with. There have been multiple ongoing maintenance issues that have been left unresolved for monthly periods, they are inconsistent with information provided to tenants, attempt to charge tenants for maintainance and repair costs that are their responsibility as outlined within the lease and mismanage finances resulting in additional payments on top of service charge fees. My personal advice to anyone looking to buy or rent is to look out for Centrick as your property managment company and avoid at all costs.

Phil · 19 February 2024

★★★★★ 5/5

Trustpilot

Ella - good customer service

Dealt with Ella yesterday with regards to a block management issue. She was very friendly, helpful and informative.

Sarah · 25 October 2024

★★★★★ 1/5

Google

The worst customer services we have ever experienced. Extremely poor communication. We contacted Centrick multiple times via phone calls and emails informing them we were not the owners of the property for the years the invoices were dated. Only for them to continue to send invoices with added surcharges. Not once have they explained these invoices were for their poor management and over spending, and regardless if you owned the property that year you’re now responsible for their poor financial property management . This was only found out when they decided to send solicitor letters demanding extortionate added fees. Centrick - Improve your poor customer services and you may start to get better reviews You have asked for my name and address to assist me further but as your solicitors were involved you now refuse to communicate with us, and still you’re not responding to our letters of complaints.

Alison · 17 June 2025

★★★★★ 1/5

Trustpilot

A truly awful company who have…

A truly awful company who have fraudulently mismanaged funds of leaseholders. This company is the worst of the worst. To say they are ineffective at any sort of communication or building management would be over-generous. If you are thinking of using them I would strongly advise that you first talk to any leaseholder who has them as a block manager and ignore anything other than 1 star reviews as anything more than that is likely to be submitted by a paid reviewer. Centrick were kicked out of Churchill place in Basingstoke and replaced by RTM due to their atrocious performance. They have grossly misappropriated funds of leaseholders, run up huge debt through neglecting to collect regular service charge fees and mismanaged many aspects of building work requirements and regulation. How this company can be anything other than 1 star rated is unbelievable. They are a cowboy outfit who are not fit to manage a single-man tent, never mind the homes of multiple lease holders. I look forward to seeing them in liquidation in the near future.

Supersaph · 16 February 2024

★★★★★ 1/5

Google

I've lived in a leasehold property serviced by Centrick Birmingham for nearly five years and I couldn't loathe them more. Their service is beyond laughable. They just fully ignore most of my emails and when they do respond, they haven't got a clue what they're doing and seemingly don't care anyway. My building's intercom has been broken for two months now and despite the lease saying it's the landlord's responsibility to fix it, they've refused to do anything until more service charges are paid. Even now, four weeks after they got the service charges, they still haven't fixed it and today they told one of us they didn't even know it was broken! After dozens of emails back and forth! This is absolutely not out of the ordinary at all, this is how they behave on everything related to estate management. We've had so many issues with them and they just don't care at all. Centrick are appalling estate managers and I would recommend avoiding them like the plague.

Mike · 10 February 2024