Accord Lets Birmingham reviews

★★★★★ 5/5

Google

Thanks to Absar Sarwar Good customer service skill is 100% thanks for helping me out appreciate it.

O · 13 June 2023

★★★★★ 5/5

Google

Corey Carrington Smith has been very helpful & polite with managing repairs of the apartment I let

Cool · 13 June 2023

★★★★★ 5/5

Google

(New Tenant) Having dealt with over 15 different letting agents in Birmingham over the past month, I can honestly say these guys are operating leaps and bounds above the rest. Great communication, extremely helpful and friendly team. Nothing felt like too big of a problem, and I felt reassured throughout the whole process. Made everything so easy! Will definitely come back in the future! Thanks!

Emily · 13 June 2023

★★★★★ 5/5

Google

Lovely team! Jaya was very friendly and helpful during my viewing process - I'd highly recommend.

Elizabeth · 13 June 2023

★★★★★ 5/5

Google

I recently started letting a 1 bed flat in Birmingham city centre, and the process from viewing to moving in has been very easy. I was able to get moved in fast and Lauren (the agent I dealt with) was really helpful. Any questions or worries that I had were quickly answered, and negotiations with the landlord on price went smoothly with Lauren's support.

Amy · 13 June 2023

★★★★★ 1/5

Google

Worst experience of my life. I spent a week crying after moving into a new apartment to find the fridge, dishwasher and microwave not working plus smoke detectors with stickers stating expiry in 2011! Still not fixed! Also the previous tenants belonging were still there and I had to clear them out myself as well as clean the entire property even thought they said they had cleaners in! Then told no income protection available for tenants even though they emailed me to say this service was available. The property manager Cheryl has the worst attitude I have comes across and made it seem like it was my fault for these issues as I signed the tenancy. I didn’t even see the inventory until after I moved in! Please I beg you not to use these guys they don’t care about you. My landlord lives in another country and I doubt he even knows that these guys are managing his property so horrendously. It doesn’t allow me to upload images but if I could I would show you all the state of the property when I lived in and also the email responses I had from them. Please don’t use them.

R · 13 June 2021

★★★★★ 5/5

Google

Mia was on time to viewing and was really helpful answering our questions

E · 17 August 2023

★★★★★ 5/5

Google

The service is excellent, Nadine (office Coordinator) and Cara (Senior letting Manager) provided a me speedy and outstanding service. They provided me all the clarification on the whole process of letting and all documentation required to rent. Cannot fault the service I am really very satisfied with Accord letting and recommend to any one who want to rent properties. Excellent service

Karim · 17 August 2023

★★★★★ 5/5

Google

Nadine was very helpful during the moving in process. And also such a kind woman.

Joseph · 13 June 2023

★★★★★ 5/5

Google

Mia Harris has been exceptional , she answered all our questions with clarity. Thank you.

Calvin · 13 June 2023

★★★★★ 5/5

Google

sophie Jones was good today and helped with my viewing.

Samira · 16 October 2023

★★★★★ 5/5

Google

I found Accord Lets on Zoopla and i booked a viewing. I was a bit late but Simon (who i viewed with) was patient enough to give me some grace. I absolutely loved the experience and i’m glad I worked with accord.

Osemen · 25 August 2024

★★★★★ 5/5

Google

Simon Alteen from Accord lets helped a throughout the process. He was was very friendly and explained each and everything in detail and was was very helpful throughout the process. In future anyone looking for looking property just approach him

Sairaj · 24 September 2024

★★★★★ 5/5

Google

Best letting agency, excellent staff. Thanks to Mia harris for providing us 2 viewings.

Shreyansh · 13 June 2023

★★★★★ 5/5

Google

Been thinking of renting my first place for a while. Nadine, Emma and Jaya have all been extremely helpful, answering all of my questions and ensuring I got the perfect place for me. Thank you

Jo · 18 November 2024

★★★★★ 5/5

Google

Sophie Jones was really helpful…so am super thankful

Olawale · 16 October 2023

★★★★★ 4/5

Google

We have been using accord lets for more than 2 years now through Nadine who has been very helpful and responsive at all times, from stating of the tenancy and in between. It has been a pleasure always to work with her.

Disha · 26 July 2024

★★★★★ 5/5

Google

I have been a landlord with Accord Lets for over 15 years and I have to say the service is 10 out 10 thank you guys for all your help in Letting my property. Cara, Nadine, Jaya and rhe rest of the team thank you.

Charnai · 22 May 2024

★★★★★ 5/5

Google

Great letting agency - superb service. They were very helpful when I was taking out the lease on the apartment, and a good service from Simon during the property review. Overall highly recommended!

Peter · 4 December 2024

★★★★★ 5/5

Google

Nadine is very helpful and professional, as well as her colleague - Jaya, both of them are fabulous. Highly recommend Accord Letting.

Pui · 13 June 2022

★★★★★ 1/5

Google

*WARNING* Avoid this agency at all cost!!! They have caused so much stress to myself and my partners health. We had nothing but problems over problems with this agency, never had such terrible support and behavior from an agency like this one!!! They are constantly trying to charge the landlord and the tenants for nothing to gain money especially now that they can't over charge tenants with fees anymore. When they found out we were ending the contract, they showed up with people to view the flat without any notice or our permission which really stressed me out as it was invading our personal space where we thought was a save place. They put zero consideration to the tenants feelings, they acted super nice before you sign the contract but after that, you are on your own, you can try and contact them for help with the house but it takes them forever to sort out any problems which is their responsibility and we had to live with that for a year. At the end of the tenancy, we fully cleaned the flat, it was even cleaner than before we moved in as the oven was a mess and nothing was wiped down, this is all proven in the check in inventory and they had to cheek to send a bill with no details but 'cleaning fees' of over £250 , upon that they also tried to charge us for other things! honestly, those are just a few things that they have done to us and the list can go on and on forever!!! so please avoid avoid avoid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Michelle · 13 June 2020

★★★★★ 2/5

Google

Terrible service! Firstly, when I moved in they did not do any of the repairs on the property but still took money from the previous tenant's deposit for those said repairs. They were very rude to me on the day I went in to sign my contract, apart from one employee (Jaya Hughes) who always remains respectful and professional. It took over a month for a repair to be done in my property and only got done after I sent several emails/called them numerous times. Now that I have moved out of the property, nobody has updated me on my deposit or what is happening with it. There seems to always be a runaround/people out of the office when I correspond with them. I still haven't heard back from anyone in the actual office and had to contact Countrywide to find out what was going on. Still waiting on my deposit and very disgruntled. I would say avoid this agency at all cost!!!!

Rufaro · 13 June 2020

★★★★★ 1/5

Google

AVOID AT ALL COSTS - Accord have let themselves into the flat I am living in unannounced. See email to manager below, scary and harassing man who was telling me they gave me notice, when they didn't. Shocked and upset Dear Paul, I am writing with regards to a viewing that has just taken place in the flat that I was not aware of before hand. I have also contacted my landlords and they were not aware that there would be a viewing either. I’m currently recovering from flu and have been in bed for the past 48 hours, it was three men who were in my flat without me knowing, thank goodness I wasn’t in bed when they actually let themselves in. As far as I am aware, what has taken place is not actually legal. Landlords / agents must get permission before just letting themselves in, and to be honest I get quite harassed by the man who was talking to me from your firm. As well as this not being legal, it looked extremely unprofessional to the two viewers, not only because the agent was very abrupt and it was clear that I wasn’t aware of the viewing - but also because the flat was not presented in the way it should have been. I have been in contact with Accord before on this email address so there really is no excuse for this. If it happens again I will be taking legal action. Thank you, Milly

Milly · 13 June 2020

★★★★★ 1/5

Google

Avoid Accord if you can! Renting with this agent was my worst rental experience ever and customer service throughout the rental process as well as during the move out is very poor/non-existent. It was a promising start with a good service provided up until the point we've signed tenancy agreement. After that point, customer service becomes absolutely horrible and it has taken them months to come back to us on maintenance queries multiple times. It is close to impossible to reach the property management team over the phone and the electronic maintenance request system does not work in practice as you will not get a response until you chase them multiple times over the phone. It has now been over a month since we moved out of the property and it took us a considerable effort to even get a response from the agency regarding the release of our deposit. We still haven't got the deposit repaid without any proper explanation from the agent. Accord's service throughout the check-out process was again very poor as the team responsible for sorting out deposit repayment never responds despite multiple chasing emails. I have rented from other agents in the city centre before and my experience was very positive unlike with Accord.

Vladislav · 13 June 2020