Trusted Agent profile · Birmingham
★★★★★
607 reviews across 1 platform
West 2, Suffolk Street Queensway, Birmingham, B1 1LW
Accord Lets's office in Birmingham, at West 2, is rated 4.6 out of 5 across 607 reviews on 1 platform, including 607 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards, one of two awards Accord Lets won in 2026.
The Trusted Agent 2026 results for Accord Lets, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleReally great experience with accord securing a dream rental for 2022/23, Nadine has been extremely good in helping us move into the flat based in a great location.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe property shown by the agent Lee Thompson was amazing. His hospitality and clarity on explaining the property was a great experience. Overall, it was a great experience.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleNadine was an absolute superstar!! She was so patient with us and never hesitated to put 100% in, really appreciated working with her through the move in process
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleReceived great customer service from the Accord team - really easy to communicate with them and get stuff done. Nadine was welcoming and made it an easy process!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleSimon was great, helpful showing me around the property
Many thanks for your excellent 5* review Lamarr. Kind regards, Lucy, Customer Relations.
5/5
GoogleMia is really helpful and friendly, she explained about the property and helped us with insightful information
It’s really lovely to read another 5* review Akhil. Many thanks, Lucy, Customer Relations.
5/5
GoogleI view the property today in Birmingham. Miss Harris is very nice lady. She come on time and very professional. I am very happy with her service.
Thank you for your kind words and excellent 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleMoved into my new flat and there were a couple of things that weren’t as expected. However, nothing that can’t be sorted. Nadine was really helpful with providing the necessary information and also listening to my concerns.
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMia is absolutely amazing and straight forward which I appreciated. Very helpful top agent 😎 …
Many thanks for your marvellous 5* review Shareef. Best wishes, Lucy, Customer Relations.
5/5
GoogleNadine has been very helpful and supportive through out our process. Very responsive with any queries we had, would highly recommend Nadine. Thank you again !:)
Thank you for your wonderful 5* review and recommendation. Kind regards Lucy, Customer Relations.
4/5
GoogleHad an annual property inspection conducted by Dawn, she identified a problem and had it resolved in a speedy and professional manner. Very happy with her friendly service, she even took of her shoes at the door, where as most visitors just walk straight in without any consideration def 10/10
Thank you for taking the time to leave us your glowing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleProfessional and lovely Simon was very kind
Many thanks for the great 5* review Aly. Best wishes, Lucy, Customer Relations.
5/5
GoogleMia is a friendly person who showed us around the property explaining all necessary details. Very punctual and has been in contact all the time.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBeen looking for a rental property and Accord have been great at keeping me updated on any properties that fit my criteria. Had a viewing with Emma Thompson who was super friendly and helpful. Had a number of questions which she was able to answer with ease. Great service.
Hello Mohammed, Thank you for your wonderful 5* review! We're delighted to hear that Emma was able to assist you so effectively and that you found our service helpful. Best regards, Lucy, Customer Relations Team
5/5
GoogleHad a flat viewing with Accord, was a very pleasant experience. Mia was very friendly and helpful, answered all the questions we had.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleWe were not aware about zero deposit scheme before when we viewed the property but when we went to take our keys. The agency was not willing to handover the keys and asking for £250 for zero deposit scheme and also which is non refundable at any circumstances. We just lost our money. It’s totally a scam
Hello Chitwan Saxena, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently had the pleasure of working with Accords Property Management, and I must say, their service exceeded all my expectations. From the very beginning, their professionalism and dedication were evident. A special mention goes to Nadine, who I feel truly goes above and beyond to ensure everything ran smoothly.
Thank you for taking the time to leave us this amazing 5* review Troy. Kind regards Lucy, Customer Relations.
5/5
GoogleSophie was very helpful during our viewing today. Answered all questions we had in detail and very friendly. Wonderful service!
Thank you for your excellent 5* review and your kind words! Kind regards, Lucy, Customer Relations.
5/5
GoogleLauren and her team were the absolute best to deal with. No hassle and pretty smooth process, couldn’t have asked for better
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI met Mia twice for two viewings, and she was lovely, friendly and patient with us. The apartments were all great, and we decided to apply for one apartment. Since my husband I were new to the UK, she was very helpful and explained us all the rental processes and answered all of our questions. Highly recommend!
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
4/5
GoogleNadine and her team including Soniya and Cara has really helped me in the whole process. Everyone in her team was professional and supportive. Thank you Accord team for all your help!
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
1/5
GoogleI booked in to view a small 2 bed flat and when I turned up for the viewing I discovered that 6 other people had also been booked. While we were outside an estate agent from another company commented on how unprofessional this was and raised concerns about it not being covid secure. When the person to show us around turned up they were unable to get in the building so we had to wait until someone came out. When I raised my concern about the high number of people viewing the person got really defensive said they weren’t working the day it was booked and it’s usual practice for them. They did eventually admit that we should have at least been informed it was a group booking. The size of the flat really wasn’t suitable for having so many people trying to look round at one time. I felt sorry for the tenant whose flat was overrun with people. Needless to say I won’t be renting a property with them.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleHonestly, I would avoid at all costs. I moved out in September and I am still waiting for my deposit back, I have had to raise a dispute as wasn't getting anywhere with them. Anytime i had an issue with the flat it took weeks/months to get involved. My window was broken in winter and it took them over 3 weeks to get someone to come out and get it fixed, even though inside the flat was literally freezing. It took them a month to fix my oven and that was only due to me having to get a solicitor to call them to advise that they were breaking their contract. However, when I advised that the boiler was leaking and causing damage to the carpet they were out within hours. Shows what they actually care about.NegativeResponsiveness, Quality, Professionalism
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleMoving city can be scary, but had to be done… on my first day visiting Birmingham I popped into Accord and Cara took me under her wing and showed me 3 properties on the same day!!!! We agreed to which one I wanted and within 1 week everything was done and I collected my keys! The whole process flowed with very minimal work from my side. I just hope the next big city I move to has a Cara. Big thanks
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Accord Lets's Birmingham office has 607 reviews across 1 platform: 607 on Google.
Accord Lets Birmingham is rated 4.6 out of 5 across all 607 reviews, and 4.6 out of 5 on Google from 607 reviews.
Yes. In The Trusted Agent 2026 awards: Accord Lets, Birmingham won Platinum; Accord Lets, Leamington Spa won Platinum.
Accord Lets Birmingham, West 2, Suffolk Street Queensway, Birmingham, B1 1LW.
