Accord Lets Birmingham reviews

★★★★★ 5/5

Google

Me and my girlfriend both said simon is absaloutly perfect for this job. Couldnt be more helpful and made the whole experience so easy. Will definitely be contacting him in future

Connor · 18 December 2024

★★★★★ 5/5

Google

Was looking for the right place to stay in birmingham for education. Had the greatest of help from Cara and Nadine She was very lovely and patient with helping finding the right place. Would definitely recommend

Grace · 3 October 2024

★★★★★ 5/5

Google

I am a landlord and have used Accord to manage our apartment rental in Birmingham for more then 9 years. The services are excellent over the years. Our contact in Accord, Nadine Johnson, is very friendly and helpful to get things fixed efficiently when some issues raised. Many thanks.PositiveResponsiveness

Lin · 28 January 2024

★★★★★ 5/5

Google

Mia was very helpful and patient id recommend her anytime

TK · 13 June 2023

★★★★★ 5/5

Google

Had a toilet blockage and needed an urgent contractor, Corey helped me get sorted ASAP even though he needed to get in touch with landlord, but understood I’ve had plumbing issue from the weekend and helped sort it out for me before 5pm. Thanks a lot for your help! Countrywide very helpful and Michelle also sorted my renewal.

Basic · 13 June 2023

★★★★★ 1/5

Google

Trying to call to cancel my viewing but some at their office keeps hanging up the phone. I have tried to call 6 times with the office hours and this keeps happening. The number is correct as when it goes through to voice mail it says it’s accord lettings. Really disappointed in this service.

Molly · 16 September 2023

★★★★★ 5/5

Google

I have dealt with Accord since 2010 and it's been an absolute pleasure. Nadine, my contact at Accords is always very responsive, helpful, professional and friendly.

Irakli · 13 June 2021

★★★★★ 5/5

Google

Thanks to Sophie! She is really nice!

Jay · 17 August 2023

★★★★★ 5/5

Google

They’re really very co operative and so helpful as well. The process went so smooth especially with Simon Alteen he was there throughout the process, helped us with the properties and explained us everything patiently.

A-53-Anushka · 24 September 2024

★★★★★ 5/5

Google

great agency, thanks Mia Harris for a great service!

Tania · 13 June 2023

★★★★★ 1/5

Google

My daughter moved into her flat 2 weeks ago and has found a list of things that are broken/don’t work. Vertical blinds at windows are broken, loo seat is broken, shower valve is stuck, mouldy in shower, washing machine drawer is broken and leaks and tv arial doesn’t work. My daughter has reported these on line and while someone has appeared to quote for some of the repairs, his list didn’t include most of the things she has reported on line. Paying 3 months up front seems to have made the agency lazy. Several terms under clause 4 have been breached.

C · 14 June 2019

★★★★★ 1/5

Google

Their property repairs system is useless. You need to chase them and the technicians all the time until they do a repair. I am doing their job, not sure what they get paid for. My bathroom is broken for more than a month now and it is leaking. I chased the agency several times, a technician came while I was away and the agency informed me that he couldn't see any issue and I need to try harder to turf off the tap! If I could do that do you think I would have asked you to bring a technician?? Another technician came after several days and he broke the bathroom completely and no action was taken to repair it. No one informed me and I found out about it after a week that I was back in my apartment. How irresponsible can they be??? I chased them again and then they were not sure what happened and no action was taken. I explained to them that I have a medical condition and I need to take two daily baths and until this will be repaired they should book a hotel for me. Their answer was no. My bath is still not fixed and I am going to take legal action as it is unacceptable. I would definitely not recommend this agency to anyone!!!!!!!

Stella · 14 June 2019

★★★★★ 4/5

Google

I have a brand new furnished apartment unit in Park Central given to Accord Lets Birmingham to rent it out in early June 18, after I have authorized it to take over from the developer. I am happy with the professional service of the team led by Paul Sherrington, the Senior Branch Manager and my unit was rented out shortly. I would like to express my sincere thanks to them, and I am looking forward to their continuous provision of professional management service to my unit.

Daniel · 14 June 2019

★★★★★ 5/5

Google

Mia was very good and efficient

Navin · 17 August 2023

★★★★★ 5/5

Google

Mia is great! I’m happy with the viewing.

J · 13 June 2023

★★★★★ 5/5

Google

The entire team at Accord is a fantastic group of individuals. I had the pleasure of getting to know everyone, including Cara, Jaya, Mia, Lauren, and Nadine, while renting out two of my properties in Birmingham. I found the team to be exceptionally honest, thorough, and committed to upholding high standards. I highly recommend Accord lets.

Al · 13 June 2023

★★★★★ 5/5

Google

Jaya has been incredibly helpful and made the tenancy application and moving in process as smooth as possible.

H · 13 June 2022

★★★★★ 4/5

Google

Though the moving in process was rough (the flat needed a fair bit of work to be liveable-in, and it would have been nice for it to be actually ready in time for my moving day.) Once I was moved in their maintenance team were very responsive, working relatively quickly to sort the issues with the apartment. Ella Moreton in particular was very helpful and prompt.PositiveResponsiveness

Sean · 13 June 2022

★★★★★ 5/5

Google

I had a viewing for an apartment with jaya she was lovely,kind and very professional in her approach and did an excellent job of explaining the process to me

Luke · 2 December 2024

★★★★★ 5/5

Google

Simon the lettings negotiator was amazing when showing me around the property I was interested in. He gave me a good break down of the property and of the process to actually let the property. Polite and was able to answer my all my questions. Thanks again!

Keziah · 27 May 2025

★★★★★ 5/5

Google

Had a phone call today with a lovely and helpful woman called Nadine. All my questions and queries were answered with so much professionalism, couldn’t have asked for better service. Thank you

Marsshhyy · 10 October 2024

★★★★★ 1/5

Google

This is one of the most woarst agency that I never seen on my life! They come in my flat few times opening my door without my consent! They let me sleep in a broken bed and destroy mattress for one year! My flat carpet was moldy same for the wordrobe! And wen u go to ask to them to fix all this things they are not doing anything! Guys if u are trying to get a flat to rent trust if the flat is from accord agency just run away!!!

Simone · 14 June 2018

★★★★★ 1/5

Google

An absolute shambles. If I was able to leave less than one star I would. They property management team are often slow to respond and ineffective to resolve issues. I have been looking to get a worsening damp issue in my room resolved since moving in (over 3 months ago) and it is still outstanding. If a through assessment of the flat was undertaken prior to letting the issue would have been picked up. Believe that there may have been issues with the block management company however, 3 months is more than long enough to find a solution!

Sharn · 14 June 2018

★★★★★ 1/5

Google

Absolutely appalling service and management of this company! Me and my flatmate have moved out for 2 months and our deposit still hasn't refunded. We have been emailing and calling several times, but no body responded our calls except once, a staff said her colleague who is responsible for our contract is on annual leave and she will 'TRY' to call the landlord and update us. But guess what?! Not heard from them since! We shouldn't have expect much help from them, it took them 3 months to sort out the hot water issue while we lived there! They contributed nothing but procrastination. The only fast service they provided was taking our administration fee!

Anna · 14 June 2018