Trusted Agent profile · Birmingham
★★★★★
607 reviews across 1 platform
West 2, Suffolk Street Queensway, Birmingham, B1 1LW
Accord Lets's office in Birmingham, at West 2, is rated 4.6 out of 5 across 607 reviews on 1 platform, including 607 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards, one of two awards Accord Lets won in 2026.
The Trusted Agent 2026 results for Accord Lets, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleKim and Nadine have been amazing throughout my whole move in process. They made the process so smooth and less stressful. I thank them for everything. Amazing staff
Thank you for your 5* review Zara. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been looking for a property for quite sometime and trust me I have never enjoyed such assistance like that which I got from accord lets. I had a pleasant viewing experience with Sophie, she was very detailed and professional. Can’t wait to move into my new place…👍 …
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have used Accord to manage our rental and have been very satisfied with the service. Cara at Accord Lets was a joy to work with. Very professional, pro-active, helpful and efficient. If there is ever an issue I know I can count on Cara to get the issue resolved in a timely manner. I would definitely recommend Accord Lets.
Many thanks for your amazing 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleEmma Thompson ,very kind,a listener and jovial ,enjoyed her showing me around and explained into details about the property I was viewing,would highly recommend
Thank you Eunice for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAbsolutely useless (if you're a tenant). They're impossible to contact, never answer the phones and maintenance claims are difficult to make and take far too long to get fixed. Should hire more staff if they can't handle the volume of tenants that they are supposed to be dealing with.
Hi thanks for the feedback. We're sorry if your experience has met the high standards we set for ourselves. We'd appreciate the chance to know more so if you want to contact us please email us at review@countrywide.co.uk. Thanks, Graham, Customer Relations
4/5
GoogleGreat support from Mia initially in getting the lease and later settled into new apartment and from Nadine in the Change of sharer process
Thank you for your lovely review Juan. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a general property inspection visit from Simon, he was super professional and personable. Thank you for your swift but thorough visit!
Thank you for your thoughtful 5* review Caprice! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleSimon from accord lets made me feel comfortable throughout my viewing process- even from the initial phone call. He deserves all the praise- thank you!
Thank you for taking the time to leave us this tremendous 5* review Heidi. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely amazing experience, everyone has been super friendly and informative. I had the privilege of conversing with Cara, Simon, Nadine and Kim, and couldn’t speak more highly of them.
Hi Blake, thank you for your kind words! We are delighted to hear about your amazing experience with Cara, Simon, Nadine, and Kim. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery poor experience as a potential Tenant. Multiple lost appointment details and when we did arrange a viewing they rang 2 hours before informing us they didn't have the keys to the flat when we had travelled 200 miles to view it. When I was then informed I would be contacted by the management, I wasn't. I would not recommend this estate agent for tenants or landlords as they seem very incompetent.
Good Morning, We are deeply sorry to see this. We always strive to provide the best service to all of our customers and we extended our most sincere apologies that this has not been the case on this occasion. Please be assured that all feedback is taken extremely seriously and we would like to thank you for bringing this to our attention. Thank you again for taking the time to leave us this feedback.
5/5
GoogleThe apartment viewing was conducted by Emma and Kiely and they were very lovely and answered my questions appropriately
Thank you for taking the time to leave us this great 5* review Mary. Kind regards, Lucy, Customer Relations.
4/5
GoogleA good and well calm structured viewing by one of the agent, I like the way she welcomed and addressed me and how she explain things to me, really nice of her.. nice one and keep it up👍 …
Thanks for the wonderful review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI dealt with Accord over a three-year tenancy and always found the staff (namely Jaya, as well as Cara and Mia) to be extremely helpful, informative and prompt. Would recommend their services to anyone letting a property in Birmingham.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleWhat a nightmare service I have reported to the company about my toilet issues for more than two months. At the beginning, the toilet was not well-functioned. Now, My toilet was not functioned. They only have email tracking instead of any repair to solve the problem.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleKye has showed us the whole house and explained everything in detail. I am happy with the way the whole viewing process has been conducted and we were able to find a suitable house.
Thanks for the wonderful 5* review Ravi kiran Uppalapati! Best wishes, Lucy, Customer Relations.
5/5
GoogleI are really happy with the service provided by the letting agency Its worth mentioning Nadine who really helped us a lot even for extending contract She was super sweet and helpful
Thank you Faiz Rahman for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMost diligent and efficient agents I've rented through. They kept me on track and updated very promptly and guided us over any hurdles. Would definitely recommend
Many thanks Vagrish for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSorsha contacted me through email to return my deposit for the apartment I stayed in 5 years ago. It was a pleasant experience dealing with her and she responded promptly
Thank you for your brilliant 5* review and thank you for your kind words Muhamad Alif Ahmad (Alif). Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent response from Ellen Morton, very efficient. Thank you We have recently had the experience of negotiating with our tenant over a boiler replacement and have found Cheryl Quinney excellent in this regard. She assiduously kept us informed at each stage of the process - from investigation to tendering to purchase and to installation. Thank you, Cheryl.PositiveResponsiveness, Professionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently had a viewing at West Two with Mia from Accord Lets Birmingham and she was very helpful; answering all of my questions regarding the property. Very good experience overall!
Hi Joel, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
5/5
GooglePretty good letting agency with a convenient portal that allows you to track everything regarding the tenancy. Ms Emma Thompson came for regular inspection today and was friendly.
Hi Rochelle, thank you for your positive feedback! We're glad to hear that you find our portal convenient and that Ms. Emma Thompson provided friendly service during the inspection. We strive to make your tenancy experience as smooth as possible. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had a viewing with Simon, he was so friendly and really helpful in answering all our questions and explaining the deposit and rent systems to us
Thank you for your thoughtful 5* review Phoebe! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy apartment has been managed by Accord Lets for over a decade now. The staff have always been polite, professional and responsive. Recently, Rianna has dealt with my apartment and I have been impressed with the speed which she responds to emails and actions any tasks or requests. So a big thank you!PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a few viewings with Sophie Jones and she was sooo helpful! She was dedicated and followed up constantly until we finally found the right place for me and put in an offer to let! Would 100% work with her again
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Accord Lets, Birmingham won Platinum; Accord Lets, Leamington Spa won Platinum.
