Trusted Agent profile · Birmingham
★★★★★
607 reviews across 1 platform
West 2, Suffolk Street Queensway, Birmingham, B1 1LW
Accord Lets's office in Birmingham, at West 2, is rated 4.6 out of 5 across 607 reviews on 1 platform, including 607 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards, one of two awards Accord Lets won in 2026.
The Trusted Agent 2026 results for Accord Lets, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI had a viewing with Jaya and she was very professional, lovely and very helpful in covering everything we needed.
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a swell experience with Mia Harris. She showed me the apartment and we shared a couple of laughs. Great viewing experience .
Yvonne thank you for leaving us your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt was lovely meeting Simon,he take of the viewing really well.Thank you.
Hello Ashish, thank you for your wonderful 5* review! We're delighted to hear that Simon made a positive impression during your viewing. Best regards, Lucy, Customer Relations Team
5/5
GoogleSimon & Kimberly helped a lot it was smooth process thanks a lot for your help
Many thanks Leena for your brilliant 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe used Accord lettings to rent a house in Birmingham, Absar put us at ease, everything very well explained and clear, no hidden information and quick process, prompt responses, and always ready to help. Amazing experience provided by Absar. Thank you.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am extremely grateful for the services offered by this firm, particularly the great assistance provided by my agent, Mia. She has been extremely nice, prompt, attentive, friendly and thorough in answering all of my inquiries.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations
2/5
GoogleI moved out nearly 2 months ago today and i'm yet to receive my deposit back or any proposed deductions from the landlord. The government states this should take 10 days. They were also slow to return a reference for my new letting agent, so i had to rely on a previous landlord for it. Choose wisely.NegativeResponsiveness
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleI viewed a property with Simon today, and he was extremely helpful. Thank you!
Thank you for your 5* review Ali! We're delighted to hear that Simon was extremely helpful during your property viewing. Best regards, Lucy, Customer Relations Team
5/5
GoogleLovely viewing experience with Simon! Went up and above and made us feel very comfortable.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you sophie for the viewing today , she was punctual , friendly and patience with us.The apartment is good going to apply for it
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSimon took us for viewing It was nice experience
Mridul thanks for your great 5* review. Kind Regards, Lucy, Customer Relations.
5/5
GoogleI had an amazing experience with Accord Lets. I am highly impressed by the professionalism of Mia Harris. I would definitely recommend Accord lets for sorting the letting issue in Birmingham. Mia Harris keep up the good work 👍👏
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleSimon he is very amizing, charming also friendly person.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleGreat experience with Nadine! Requesting papers were easy peasy. She also tends to check on you every now and then for updates. Definitely a star!
Thank you for taking the time to leave us your brilliant 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt is the end of 2023, I would like to send my gratitude to Nadine Johnson , she was a person with empathy and helped me a lot patiently.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleOur tenants recently had a problem with the fridge freezer and ended up damaging it when trying to fix it! Cheryl got in touch with us and brokered a compromise deal with our tenants so that we didn't have to pay for the replacement in full. Very helpful and professional. Thank you, CherylPositiveResponsiveness, Professionalism
Hi, thank you for the marvellous 5* review! Many thanks, Lucy, Customer Relations.
5/5
GoogleNice and Lovely experience. Good Hospitality by Nadine. Thank you Accord
Many thanks for your fantastic 5* review Bukola. I will of course pass on your kind hearted words to our Birmingham branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleSimón was an absolute legend great at explaining and communicating
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleAVOID THEM AT ALL COST . They gave the keys to others without letting me know. I just end up with 3 guys in my rented flat ....think how you'll react with 3 strangers in your flat. Still waiting the deposit back after 11 months. Plus they are trying all sorts of tricks and lies with you.
Hi Gabriel, Thank you for bringing this to our attention and we are sorry you feel this way. This is the first we have heard of your dissatisfaction. We would just like to clarify that it was the block management that accessed the property and not our company, this was due to an urgent leak that needed addressing before any further damage was caused to other properties. Your tenancy ended at the end of October and your property manager has advised that before we can release a deposit, we must have agreement from both parties. Without this you are entitled to raise a dispute which we believe you are yet to do so. We take feedback seriously and I would like to invite you to contact us directly to put any issues right. Kind Regards.
5/5
GoogleAccord Lets helped us greatly throughout our renting process. Our agent Absar carried the entire process smoothly and even accommodated to our requests with the landlord. Many thanks to Accord for helping us find our home.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleBeen a landlord now with the company for nearly 3 years and very happy with the service. Just recently had a change of tenant and was suprised with how quick and easy it was all sorted!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThanks for Jaya's professional and patient property agent service. She provided sincere help when we request on-site visit. She also updated new available apartments to us. Recommend for someone who is searching for a new flat.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleI had such a splendid experience with Lauren from Accords Birmingham. Fantastic experience with my search, tenancy and paper work all sorted end to end. Really appreciate all the work and hassle free support. Many thanks!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleLoved talking with Simon, he’s super helpful !
Thank you for leaving us your superb 5* review Aisha. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Accord Lets, Birmingham won Platinum; Accord Lets, Leamington Spa won Platinum.
