Trusted Agent profile · Birmingham
★★★★★
607 reviews across 1 platform
West 2, Suffolk Street Queensway, Birmingham, B1 1LW
Accord Lets's office in Birmingham, at West 2, is rated 4.6 out of 5 across 607 reviews on 1 platform, including 607 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards, one of two awards Accord Lets won in 2026.
The Trusted Agent 2026 results for Accord Lets, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI had such an amazing experience with emma. Shes so lovely, helpful and patient. Id highly recommend.
Hi Abby, thank you for your kind words about Emma! We are delighted to hear about your amazing experience with her. Your recommendation means a lot to us. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe process From viewing the property to getting it was a beautiful journey, sophie jones made sure it wasn’t a hassle
micheal adeuti thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt was a good experience with accord agency and Jaya provided a great support to us. She helped us a lot to moved in.
Thanks Mahima Sharma for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI met Mia, she showed me around the flat, she was very humble and professional, it was overall a very good experience viewing the apartment.
Astha, thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe been showing the nice apartment by Mia,she is very nice and waiting for us for 45mins, being very patient with us.
hui li thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMet woth Lee to view the apartment. Lovely lad who explained everything really well. It was a pleasure to meet him and i look forward to closing the deal in the future 👍 …
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleEllen at Accord Lets has been absolutely fantastic! She is very attentive, handles matters in an expedient manner and recognizes the level of urgency of the situation to mobilize resources appropriately. I have been very happy with her work and level of communication.PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe work was completed very quickly and I’m very satisfied with the service provided. It was really easy to report and the service is very professional, as someone with a compromised immune system this was taken into consideration and I felt very safe.PositiveQuality, Professionalism
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleI had an amazing experience with accord letting agency through Mia who was friendly, professional and really helpful.
Hi Moustapha, thank you for sharing your positive experience with Accord Letting Agents through Mia. We are delighted to hear that she provided you with friendly and professional service. Kind regards, Lucy, Customer Relations.
5/5
GoogleCorey carrington smith was so quick and efficient at sorting the repair for my rented property. Amazing service. Super friendly. Lovely guy. Thank you so much for your help. Kindest regards. Joanna ward.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleVisited the office the response was fast booked for viewing directly. I had viewing with Mia presented the property and the given info clear and helpful in deciding
Many thanks for the great review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had good viewing of the property. Mia explained us the complete details of the property very well and patiently. We would suggest accord letting for the house search
It's fantastic to see another 5* review! I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
5/5
GoogleNice viewing of the apartment, special thanks to mr. Simon.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleExceptionally Bad customers service and agents who are rude with an I don't care attitude, that is all before you consider the extortionate administration charges, 500 pounds for printing a template tenancy agreement and inventory is just disgusting. I have rented for years and this is by far the worst experience I have come across with a letting agent.
Hi Lena, I am very disappointed to read your comment and would like to apologise to you and discuss this in person as I think there is some confusion here. Please do call me on 0121 371 9119, so we can sort this out in person. Accord Lets Lettings, like all lettings agents, charge various fees to facilitate a Tenancy, we ensure these are all clearly discussed with a Tenant prior to them reserving a property and a breakdown of these costs provided and receipt issued. For clarity Accord Lets do not charge £500 for a Tenancy Agreement and an inventory is prepared by an independent clerk and is very comprehensive (often 25+ pages in total).
5/5
GoogleI had just a viewing with Mia, and I couldn’t be more satisfied with the professionally of Mia and her help and support. I believe she is an asset to Accord Agency.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLee Thompson from Accord lettings is a professional person, he helped us to see the apartment and was extremely patient while showing the property. Explained us everything well and is very courteous!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolute amazing services from Nadine and Lee. With such last minute notice for viewing have been arranged. Friendly and approachable team. Looking forward for the letting processes. Sure it will be great.
Thank you for taking the time to share your experience and for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt was a great experience with Mia while she helped us in the viewings. She is polite patient and nice. I wish her all luck ahead.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHi Sophie, Thank you for the warm welcome and showing the property with details. I would like to go ahead and book the property by tomorrow. Regards
Thank you for your glowing 5* review Best wishes, Lucy, Customer Relations
5/5
GoogleReally good team at Accord. Very professional and efficient service would definitely reccomend.
Many thanks Amelia for your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleYou clearly understand that the 5 star rating is fake and written from them. Their service is horrible and all they care about is getting the deposit and all the "admin" fees. Also JAYA is super rude, what a poor management keeps people like her.NegativeResponsiveness, Quality, Professionalism, Value
Hi Good Son, I am sorry that you feel this way and can advise that all 5* reviews are genuine. The way in which Google operates it's review platform, I can advise that it is not possible for false reviews to be left due to the way Google validates all reviews. Should you wish to discuss your concerns further, please contact us directly via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
5/5
GoogleVery excellent service. I was a few minutes late and Mia waited for me to show up. Very nice lady
Sylvia Tolulola thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI Had a couple of views with Sophie and I need to say she has been very helpful and professional, a friendly easy going person. Thank you so much.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleCalled around 3:30pm but no answer and left a voice message but haven’t called back. Turns out the property has already been let and they don’t have the decency to reply.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Accord Lets, Birmingham won Platinum; Accord Lets, Leamington Spa won Platinum.
