Trusted Agent profile · Birmingham
★★★★★
607 reviews across 1 platform
West 2, Suffolk Street Queensway, Birmingham, B1 1LW
Accord Lets's office in Birmingham, at West 2, is rated 4.6 out of 5 across 607 reviews on 1 platform, including 607 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards, one of two awards Accord Lets won in 2026.
The Trusted Agent 2026 results for Accord Lets, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleNadine was really helpful and quick to respond when we made changes to our tenancy. It made the whole process quick and efficient.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleI really do not think this company even deserves half a star but had to give it 1 because wont let me post this without a rating. Very bad, POOR customer services from Accord Lets, Birmingham - Elisa Chui (so called Assistant Manager). Informed me I was meant to pay a certain amount for deposit and then kept increasing the deposit amount. By the time I moved in the deposit had been increased by nearly £600 which then left me out of pocket for a whole month, and imagine moving to a new place and being out of pocket. Unclear emails and when I spoke to her, she would sometimes scream at me on the phone and say DID YOU NOT READ MY EMAIL!!! Very poor service from Elisa and was even more disappointed when I still had no confirmation of the moving date and time (when to collect the keys) after she confirmed I could move in at a certain time and date. Stay away from them and if not stay away from Elisa CHUI. She made the whole move so difficult and complicated. At times felt bullied and disrespected. She was also very rude and won’t listen to what I said…. Soo much for treating customers fairly. Extremely disappointed all they are after is the money and don’t care if you are a happy customer. JUST STAY AWAY FROM THESE AGENTS!!
Dear Caroline, I am sorry to hear the service you received was not what you were expecting. I will pass on the details to the Regional Director for this to be highlighted and discussed with the relevant person. Thank You.
1/5
GoogleVery unhappy with their service (as a landlord). Supposed to offer a full managed service, but there is a distinct lack of communication from account managers and little assurance your property is in good hands. When the staff I originally dealt with left and their emails bounced it was ages before I was given new contact details. The lease on my property was extended despite me notifying the agent repeatedly (in person, on the phone and by email) that I would be returning when the original contract ended - resulting in me having to find alternative accommodation at short notice and extra cost. Accord still haven't apologised for the mix-up and refuse to accept any blame. Avoid!
Hi, I am sorry to hear that the service you felt you received was lower than what we have tried to achieve. Are you happy to speak to us in regards to what went wrong for you? Many thanks, customercare@countrywide.co.uk
5/5
GoogleI had a viewing with Simon for an apartment in city centre and he was professional, kind and open to any questions I had
Thank you for your excellent 5* review Susan! I'm delighted to hear that Simon provided you with a professional and kind experience during your apartment viewing. Best regards, Lucy, Customer Relations Team
5/5
GoogleAccord have been great when dealing with any property repairs which are all coordinated by Corey, he has been amazing at arranging and organising all repairs we’ve had done since moving in with no issues at all. Would recommend accord based purely upon the service we have received from Corey and the repair team.
Thank you for your fantatstic 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Graham, Customer Relations
5/5
GoogleI currently use Accord to manage my apartment rental in Birmingham and have been more than happy with the service over the years. The current Portfolio Manager, Ellen Moreton, has been a huge help in resolving issues raised by the tenant and helping to get them fixed to both mine and the tenants satisfaction in a friendly and efficient way, with great communication throughout.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleI thought they deserved a 5 star rating till our contract ended and I don't know if the agents are just acting dumb or if they really are... I was denied an extension since the property was sold and we left at the agreed date on the contract.. They gave us a late check out date and I called and asked specifically if they were going to charge us for those days.. They said absolutely not... Now they want us to pay since the landlord wants us to do so...they won't return my emails either... They really need to improve their customer service and not just the landlords in particular... I'm not one to back down while they're being unjust I'll take them to court soon.
Hi, thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. Unfortunately the landlord of your property had sold it, this is why the contract extension was denied. The owner did serve you the correct two months’ notice, after reviewing your account I can assure you that you have not been charged for any additional days and the deposit was returned in full. I would welcome the opportunity to meet with you personally and listen to your feedback, this is valuable to us in improving our customer journey. Please do not hesitate to contact me at the branch on 0121 371 9119.
5/5
GoogleHad a fantastic service with Nadine today. Extremely helpful, polite and professional and happy to help with my query. Exceptional phone manor and found to service really easy to navigate.
Thank you for your wonderful 5* review Mariah! We're delighted to hear that Nadine provided you with exceptional service and made your experience so positive. Best regards, Lucy, Customer Relations Team
1/5
GoogleDescribe your experience.......12 months of HELL! From day one nothing but atrocious and incompetent service. After renting various different properties in Lincoln, Southampton & Brighton, Accord Lets are by far the WORST letting agent ive come across! I could sit here and list one by one all the negatives but I would be here for hours! I would avoided Accord lets like the plague (Birmingham office) Thats if you don't want to be conned/ripped off. I've read all the positive feedback below and am astounded that there is any. I couldn't put my finger on one positive for this company! Absolute JOKE!!!!!!!
Hi Aaron, thank you for your feedback. Please call me on 0121 371 9119 so we can discuss your comments and establish where Accord Lets have gone wrong. We can only apologise for you feeling this way and look forward to speaking with you.
1/5
GoogleThis is the worst agency I have ever used. They have threatened to do so called 'Property visits' twice a week to the flat I rent with them. Their property visits are supposed to see how the property is being maintained however, I wonder how many in a week they need to view a property from one day to the next. They have no ethics and think they are above the law. They have no respect for tenant rights and act in according to harassment. I am in the process of taking them to court for harassment. Be very careful of Accord Lets as they have no scruples for tenants you will be living very unhappy with this agency as a tenant. STAY well away from these people they are an agency that are no short of cowboys!
Dear Anthony, I’m sorry to hear about your experience regarding the service you received from Accord Lets. We are working closely with our landlords and tenants to make sure that the properties we have tenanted are in the best possible condition and are compliant with all health and safety laws. The visits are also used by our landlord to improve properties where needed, in addition we would always give notice to the tenant when a visit is planned; these visits can of course be re-arranged to suit the tenant’s needs. We are aware of a complaint made which is currently being investigated by our legal and compliance team and should you require any further information please do not hesitate to call the branch and speak to me directly on 0121 371 9119. Many thanks, Paul Sherrington, Senior Branch Manager.
5/5
GoogleI am landlord with a property in the Orion Birmingham and I have a had a full management agreement with Accord for the last 6+ years. I have found them great. We go back and forth about fees every so often but in terms of responsiveness, responding to tenant requests and getting things fixed, actually inspecting the apartment regularly and not having any vacant periods. I have found them excellent. My most recent tenant changeover went great with a significant increase in rent. Regards Keith
Hi Keith, as always it is lovely to hear from our Landlords and we look forward to ensuring your property is always let. Thank you for taking the time to comment on us and I look forward to chatting soon.
1/5
GoogleMy daughter is currently renting through Accord, and being the Director of a Letting Agency myself for 15 years, and with over 25 years of previous experience in this field, I have never come across such a badly run company in my life. My daughters tenancy from start to finish has been nothing short of disgusting. If I were either a landlord or tenant I would definitely not rent through this company. Managing agents are supposed to inspect properties, but for the duration of my daughters tenancy there has been not a single inspection, and now when trying to vacate, their service is a complete shambles. They also seem to think that it is acceptable to walk in and out of tenanted property without an appointment, and my daughter had experience of this when looking for a property through them initially. My advice is, if you are going to rent a property in Birmingham choose an agent that has some experience, and actually knows what they are doing.
Hi Diane, I apologise that you feel your daughter has experienced some problems with her Tenancy. I would ask your daughter, or yourself, to call me on 0121 371 9119 so we can discuss the problems you are experiencing. When a tenant moves into a property Accord Lets ensures that the tenant is aware of who is handling the management of their tenancy, this includes all aspects of the tenancy from repairs, general queries through to the check out process and deposit. As with any property not being managed by a lettings agent Accord Lets cannot be held responsible for a Landlord who chooses to manage their own tenancy however, tenants are always welcome to call us to discuss anything they wish and we will help where we can.
1/5
GoogleAbsolutely appalling customer service. They have refused to communicate with us about our deposit dispute when we left the property. The landlord has apparently spent our deposit to spruce up the flat to fix things that were wrong with it before we moved in once we left, and we did not sign off on these costs! We had pictures to prove that the flat was in a better condition than when we moved in and they took no notice at all. While we were in the property, the landlord would not fix our washing machine for four months so we had to wash our clothes at our parents' houses which is unacceptable! Do not trust this estate agent as they will rip you off!
Hi Simon, I am sorry you feel that your deposit was delayed and that communication was confusing. Accord Lets Lettings are part of the Countrywide Group of companies and work very closely with the Property Ombudsman to ensure that all legislation is adhered to. The deposit scheme that we subscribe to is Mydeposits.com, however some Landlords do choose to register their own deposits and we provide this information to the Tenant on the day of the move-in. We have a dedicated deposits team who work closely with all our Landlords and Tenants, if we are registering their deposits, we ensure that their deposit is processed within 14 working days. However, when there are disputes, with regards to any deposit, this can sometimes take longer to resolve, sadly we have no control over Landlords who register their own deposits. Please can you call me, in the branch, on 0121 371 9119, to discuss your situation.
5/5
GoogleIt was lovely viewing experience with CJ. Thanks a lot.
5/5
GoogleAccord were really helpful and Mia, especially was great. Keeping me in the loop and regularly contacted me. She had a good relationship with the landlord and helped me out loads! Thanks!!
Many thanks for your marvellous 5* review Tom. Best wishes, Lucy, Customer Relations.
5/5
GoogleAccord were really helpful and Mia, especially was great. Keeping me in the loop and regularly contacted me. She had a good relationship with the landlord and helped me out loads! Thanks!!
Many thanks for your marvellous 5* review Tom. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had an amazing informative viewing with Simon who was very warm and welcoming and made sure to answer any questions I had
Thank you for your wonderful 5* review! I'm delighted to hear that Simon provided you with an informative and welcoming viewing experience. If you have any more questions or need further assistance, please feel free to reach out. Best regards, Lucy, Customer Relations Team
5/5
GoogleHad an amazing experience with the accord letting team. From the viewing with Mia to the admin stuff with Lauren and Kimberly. They were on top of everything and I was able to move into my new apartment within 5days. Customer service was truly excellent. Highly recommend for all your letting needs.
Many thanks for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleI requested some information from my landlord regarding replacement of some items in my apartment and Ellen Moreton responded with not just acknowledgment of receipt but then also a response from my landlord within 12 hours! Very impressed considering my LL lives abroad and it's also the Xmas period. This kind of professionalism makes the renting experience much kinder! Thank you!PositiveResponsiveness, Professionalism
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAccord lets have been great ! Especially my manager Ellen Moreton. She has been really helpful and she helped me get all the issues sorted at my apartment very quickly ! Ellen Moreton and Tom Jones have both been really helpful in getting the contractors come over and sort out the issues at my apartment. Keep up the good job !PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleExcellent experience with Accord Lets, Emma specifically was great. Helped us through all of the steps and made sure we got through every detail. Definitely recommend requesting her personally.
Thank you for taking the time to leave us this tremendous 5* review and recommendation Leke. Kind regards, Lucy, Customer Relations.
5/5
GoogleVisited Accord letting agent on 30 March 2024, Great customer service provided by Mia, I was assisted well and loved the way she explained entire process of how to sign the paperwork and if any further information required.
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
5/5
GoogleEthan, Paul, Jaya and the team are all brilliant. Always quick to respond, helpful and friendly service. Would recommend!
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleI had an amazing experience with your Agency today, Sophie attended to me and her customer service was top notch. The way she responded to me was really nice and that’s one of the best thing to do when attending to a client. Keep up the good work.
Thank you for taking the time to leave us a wonderful 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Accord Lets, Birmingham won Platinum; Accord Lets, Leamington Spa won Platinum.
