Every review we hold for the Birmingham City Centre office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional Service from Karan - Highly Recommended!
I recently had the pleasure of working with Karan from LV to sell my house, and I cannot speak highly enough of the service I received. From the initial consultation to the final closing, Karan demonstrated professionalism, expertise, and a genuine commitment to ensuring a smooth and successful transaction.What stood out most about Karan was his exceptional communication skills. He was always just a phone call away and made himself available to answer any questions or concerns I had throughout the selling process. Even when he was busy, Karan made it a priority to promptly return my calls and messages, which I truly appreciated.Moreover, Karan's professionalism and integrity were unwavering. He was transparent and honest in all his dealings, always acting in my best interests. His dedication to achieving the best possible outcome for me as his client was truly commendable.Even though the agent fee is remarkably higher than all other estate agents out there, you can see the difference in the listing quality and connections that they have.In conclusion, I wholeheartedly recommend Karan and LV to anyone looking to buy or sell property. His exceptional service, quick responsiveness, and commitment to excellence set him apart from the rest.
Aman · 29 April 2024
★★★★★ 5/5
TrustpilotMid tenancy checkup
Sana was absolutely fantastic. She was professional and so easy to talk to! Sana communicated any issues to the landlord and was so lovely. Thank you :)
Molly · 15 March 2025
Agent replied · 29 May 2026
Thank you so much for your kind words! We're delighted to hear that Sana made such a great impression, she’s a true professional and always goes the extra mile to ensure clear, friendly communication between tenants and landlords.
We’ll be sure to pass on your lovely feedback to her. Thanks again for taking the time to share your experience!
★★★★★ 5/5
GoogleSuper helpful, Jackson was accommodating and friendly
Kelly · 22 October 2025
Agent replied · 12 November 2025
Your review is very kind - Thank you
★★★★★ 5/5
GoogleI found a property on Right Move that I absolutely love, I went to view it on my lunch break and got last, causing me to a bit late, estate agent Jesse was really professional, kind and understanding. She explained a lot about the area and made it a really positive experience. I am now in the middle of moving out into this apartment and I feel like Jesse has made getting my first rental property really easy and really well explained.. brilliant service, not too in your face but there when you need help xPositiveResponsiveness, Quality, Professionalism, Value
Natasha · 11 December 2020
Agent replied · 20 June 2024
Dear Natasha,
Thank you for the 5 star review, it’s made our day reading this feedback.
Wishing you all the best with your move.
★★★★★ 5/5
GoogleJesse Sidhu is a crisp, prompt and professional Lettings agent. She is honest and puts tenants at ease in their search.
I am looking forward to making the property at Lion’s Gate my home and believe if I have any issues we can communicate effectively and in a mature fashion to sort things out.
LV Property Estate & Lettings provide a personalized, sensitive service. Many other Lettings agents do not. I’d recommend them wholeheartedly.
KatrinaPositiveResponsiveness, Quality, Professionalism
Katrina · 21 June 2021
Agent replied · 20 June 2024
Dear Katrina,
Thank you for the wonderful feedback, we really do appreciate this.
Wishing you all the best in your new home.
★★★★★ 5/5
Googlewhat can i say?????? viewed a house initially in July with Ajay and Andrew, put an offer in, got accepted, completed today! Andrew and Ajay were fantastic, nothing was too much trouble for them and they kept me informed all the way. They made me feel like I was actually a person, not just another buyer. Cant fault their professionalism!
Sukhi · 21 June 2023
Agent replied · 20 June 2024
Dear Sukhi,
We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide us with such positive feedback.
Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review.
Wishing you and your family all the best in your new home, and all the best in the future.
Kind regards,
Customer relations team,
★★★★★ 5/5
TrustpilotLV Property are amazing
Can not thank LV Property enough, especially Aimee, buying my first property was so easy and straightforward. Aimee was so professional and guided me through every step. Once I got my property I popped in to LV and received a lovey bunch of flowers, it should of been me buying Aimee the flowers. Really can't thank LV and Aimee enough I'm property is a dream. Will definitely be using LV and their solicitors in the future.
Mrs · 6 August 2021
Agent replied · 28 October 2024
Thank you so much for taking the time to leave us a review, we have passed your kind words on to Aimee who said it was a pleasure to work with you. All the best for the future!
★★★★★ 5/5
GoogleRecently sold a property with LV. They were a fantastic help at what seems like a challenging time in the property market! Particular thanks to Jas for keeping us up to date and his hard work with finding buyers. Also to Aimee for her constant help and chasing solicitors to get the sale over the line! Excellent professionalism and customer service and I would highly recommend them 👍🏼👍🏼PositiveResponsiveness, Quality, Professionalism
Alex · 21 June 2022
Agent replied · 20 June 2024
Dear Alex,
Thank you so much for the kind review, our sales team really appreciate your feedback and wish you all the best in the future.
You're welcome to pop by our offices anytime in the JQ for coffee if you're ever passing by this way.
Best wishes,
Ella (Customer Care Team)
★★★★★ 4/5
TrustpilotSatisfied landlord
Kais has been very easy to deal with, as he kept me informed and engaged throughout the tenant-finding process. I highly recommend you seek his services if you are a landlord wanting a professional and effective approach.
Jay · 3 October 2024
Agent replied · 28 October 2024
Jay, We’re delighted to hear that Kais made the tenant-finding process smooth and kept you well-informed throughout. Providing a professional and effective service is always our top priority, and it’s great to know we’ve hit the mark with you.We truly appreciate your recommendation and look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotNew LV Property Manager excels
My experiences with LV in the past have been far from satisfactory but more recently they have been exemplary in dealing with my (Landlord) queries. This is down solely to their new Property Manager who has proven to be honest, factual and very professional, executing next steps and all necessary follow ups concisely and timely. Based on my dealings with her over the last few months I am happy to give a 5 start rating. Excellent.
Barry · 5 February 2025
Agent replied · 29 May 2026
Thank you for taking the time to share your experience with us! We’re so pleased to hear that your recent interactions with LV Property have been much more positive, and we’re especially glad to know that our new Property Manager has been able to address your queries in such a professional and efficient manner.
Your feedback means a lot to us, and it’s wonderful to hear that her honesty, professionalism, and timely follow-ups have made a significant difference. We are committed to continuously improving our service and ensuring that every landlord and tenant receives the best experience possible.
★★★★★ 2/5
GoogleSophie was very unprofessional and rude, I was told continuously that I would receive a call back but my promise self was not fulfilled. My calls and messages were ignored. When finally spoken I was dismissed by Sophie.
If you are looking to have clients please find people who are friendly and are able to break down things to potential buyers.
However I did speak to a man who was very polite which I think works in the sales department he was very helpful although it was not his department.
Thank you.
Tee · 21 June 2020
Agent replied · 20 June 2024
Dear Tee,
Thank you for your review, we are sorry to hear this.
I have tried to locate your details on our system but could not find anything, can you please email management@lvproperty.co.uk so that we can look into this for you? The lock down period meant we were working with a limited number of staff remotely, this was a stressful time for all and we would like to apologise if you didn't receive our usual high standard of service.
★★★★★ 2/5
GoogleInitially they were great. The lady who came to list the property was helpful. After that it went downhill. They kept sending over the contract with the incorrect and lower rent then we were willing to rent for. A bit of back and forth and finally had it signed for the amount we initially discussed! A week passed and it wasnt on the website. When I emailed i got nothing back and had to call. They said it was strange and IT will look into it. Anyway, randomly the same day someone looked at it and wanted to move in the following week?! Fine. So a week passed after they moved in and we heard nothing, we did get the contract but no statement sent to breakdown costs. No email to clarify or quote works we aksed to be carried, asked for this numerous times! Farleigh has been extremely unhelpful and poor at communicating. She said the payment would be with us in a few working days (last week) but then proceed to say today that we wont be getting any payments this month which is fine but why do we have to chase that information? Today(4 days after I emailed and 12 days after the tennant moved in) they said that my partner should have recieved the statement to breakdown costs. What a surprise, he just received it after Farleigh sent the email! She hadnt sent it until then, no apology at all. Had a poor start. Hoping it improves! Not sure why the property was never marketed then when I asked, it was let. Odd. Very worried about writing this as they have our property in their hands but I know that the communication has been poor and would like to see some improvement.
Emma · 21 June 2020
Agent replied · 20 June 2024
Dear Emma,
Thank you for your review.
I have had a look into this for you and you are correct the property was not on our website straight away this is due to our CRM system which feeds this over automatically the next day, however the uploads to Rightmove and Zoopla are immediate and these links were sent to you the same day by Sophie Cameron.
The property was LET within the week, even despite the property not being listed on our website the same day. We had a professional working tenant referenced and waiting to move in the same week with a minimum void period.
In relation to the statements they are typically available upon requested per your contractor, Edwin has also switched these on for you and did send these through to your email when requested. (We recommend checking your junk mail)
We look forward managing your property and expectations going forward.
★★★★★ 5/5
TrustpilotWhat a great agency!
I have read through these reviews and i felt it would not be fair for me to read and not leave a review, LV property have been managing my properties for years now and i can honestly say i didn't ever expect to see any one star reviews, the experience i have had from the day i met stacey the lettings manager to today has been an absolute pleasure, the tenants they have placed in all of my properties have been great, communication has been great too.Would i recommend them? yes without a doubt we need to understand it isn’t easy to please everyone and there of course can be issues at times, it’s a fast paced and forever changing industry no matter where you go, i have used 4 top rated agencies in the city centre prior to using lv property and the experience i have had with them has been terrible, my properties had been left almost un habitable and cost me 1000’s to repair to a good standard again, this has never been the case with lv property, they want the best for their landlords and tenants, happy tenants look after their properties resulting in happy landlords and happy landlords stay! What more could i ask for, passion and great service, its a 5 star from me!
Meisha · 6 December 2024
Agent replied · 29 December 2024
Thank you so much for your review. You kind words are greatly appreciated.
★★★★★ 1/5
TrustpilotAs landlords we would never use this…
Hang on, hang on. No way are we going to accept false accusations!! We absolutely embrace all nationalities. We have lovely Iranian tenants now and our previous tenant was French. Our only issue was with tenants not earning enough and needing a guarantor (to minimise risk for ours and theirs sake). (The above is a response to LV Property’s response to our review). Our initial review stands. As landlords we would never use this company again. We had a very disappointing and frustrating experience when we engaged LV property to let our Jewellery Quarter apartment.We wrote a letter of complaint to the owner detailing our concerns. We didn’t receive an acknowledgment of our letter, and they only responded after being chased by us 2 weeks later. Disappointingly the owner delegated the response to the manager of the agency, and the response was very defensive and full of telling us things we already knew.Overall the communication, competence, and attention to detail was lacking resulting in poor customer serviceWe experienced:Lack of follow up (initial tenant was lost as no one followed up the guarantor signatures in 10 days, final contract was left to evening before tenants due to move in (received after office had closed, contained errors so couldn’t sign it until the day of moving))Poor communication (more than half our emails were ignored (even when responded to often didn’t answer the questions)), more than half the calls weren’t returned, the car park fob was taken without telling us, didn’t inform us that a ‘right to rent’ check needed to be done.. just charged us for it, didn’t tell us how many/which people had actually viewed and how many/who didn’t turn up and no feedback other than ‘they liked it’ and only when asked.Errors (payment schedule in contract was wrong, our address was wrong, agent showed tenants the wrong car park space even the wrong car park!)Lack of accountability (passing from one agent to the next without communication or explanation, never felt that anyone was taking ownership).Incompetence (agents not spotting that EICR had expired until 2 weeks after receiving it, errors in contract requiring rework)Have to say that the agents are nice and friendly when you get to talk to them but there is a passive, inefficient culture that needs to be addressed before they are anywhere near a decent agency.
Katie · 28 November 2024
Agent replied · 29 December 2024
Thank you for taking the time to provide your feedback. We're genuinely sorry to hear that you were disappointed with your experience at LV. We take all customer feedback seriously, and we'd like to address the points raised in your review to provide clarity, being a multi award-winning agency we take great pride in providing the best possible customer service and always striving to meet our customers needs. Regarding the communication issues you experienced, as soon as we received your letter of complaint regarding the let only service provided, we did investigate the concerns raised, and we are sorry that you felt the initial follow-up was delayed, please note my director did reach out to you via email with a time and date to suit your needs however this was rejected. Finally, we do want to address a few specific points:Tenant Offers: We did send multiple offers from prospective tenants, but unfortunately, these were declined. It's important to note that some of the applicants were rejected due to concerns raised during the viewing process. In particular, one of our staff members was informed that you were not comfortable with applicants based on their nationalities or the possibility of "smelly food being cooked in the kitchen." This is concerning, as we strive to ensure that all applicants are treated fairly and without discrimination. We always seek tenants who meet our landlords’ criteria, but we cannot support discrimination of any kind.Contract Changes: The changes to the contract were made due to last-minute requests from the tenant. We sent the initial contract during the referencing stage and again five days before the tenancy was due to commence. Unfortunately, the tenant raised additional requests at the last minute, which led to changes being made just before the move-in date. We understand how this could be frustrating, and we acknowledge the timing was not ideal. We have taken steps to ensure that this process is more efficient in the future to avoid similar delays.Follow-Up & Accountability: We take communication and follow up seriously, each member of the team is trained to the highest standard, our systems and CRM allow multi channel communication which allows us to stay fully aware of all the deals and processes we are handling. Our goal is to ensure smooth communication, and we always keep each other updated on ongoing matters. We understand that a consistent point of contact is important, and we’ve taken steps to ensure that each client’s needs are handled promptly, even as we work as a team.Right to Rent Check & Car Park Fob: Regarding the right to rent check, this is a legal requirement and you were informed of this when you attended our office. We were unfortunately not given the full details about the space or the car park during the initial stages, which led to some confusion. As for the car park fob, this was an oversight, but it was due to not receiving clear information at the outset, and we take responsibility for that. We also feel that requesting a 50% refund is not warranted, as we took all necessary steps to resolve the situation as soon as it was brought to our attention.We appreciate your feedback and will continue to work on improving our services. Our goal is always to provide the highest level of service to our clients, and we’re sorry we fell short in your case, we worked hard as team to provide you the best marketing and feedback alongside multiple offers from potential tenants.
★★★★★ 5/5
TrustpilotAmazing letting agency
Sana helped us throughout the move in process, there were slight delays in processing the move in monies but everything was sorted effectively on the move in day and we had a hassle-free move in. Sana handled the entire move in process from viewings to actual move in and made sure we had a hassle free move in experience, highly recommended
Shup · 19 July 2025
Agent replied · 29 May 2026
Thank you
★★★★★ 5/5
GoogleAkash was great 👍. Viewing ,referencing and moving in was pretty smooth. Happy Tenants 😊 …
Mahikanth · 2 April 2026
★★★★★ 5/5
GoogleA very executive viewing! Confident, polished, and alarmingly convincing. I liked what I saw and was expertly guided by Tom throughout. I’ll be arranging further viewings to confirm this wasn’t a lapse in judgment caused by good presentation and questionable self-control!
Amber · 16 January 2026
Agent replied · 16 April 2026
Thank you for your review Amber, I am glad TOM was able to assist.
★★★★★ 5/5
TrustpilotI am a first time renter in my early…
I am a first time renter in my early twenties who recently moved to Birmingham and they, especially the letting agent Stacey, made me feel so comfortable and helped me answer all my questions. They helped me find a place that ticked all my requirements and tailored to the the things I needed. I am so grateful and had wonderful experience and will forever recommend them!!!
Mikun · 30 April 2025
Agent replied · 29 May 2026
Thank you for your kind words
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
I recently spoke with Jackson from LV Letting Agents in Birmingham, and he was absolutely fantastic. He was friendly, professional, and really took the time to answer all my questions clearly. It’s refreshing to deal with someone so helpful and genuine. Great experience overall, highly recommend LV Letting Agents!
Gbadebo · 8 October 2025
Agent replied · 9 October 2025
Thank you so much - you kind words about Jackson are so lovely
★★★★★ 5/5
TrustpilotSelling with LV Property was a great…
Selling with LV Property was a great experience, from the valuation with Sophie, to coming to market was very efficient and smooth, the communication from the beginning to the feedback each week really helped us to understand the market and the interest come through, we then had a great offer which Jas negotiated to above the asking price and I can’t thank Aimee enough for helping us get to completion within 2 months
Sophie · 9 April 2021
Agent replied · 28 October 2024
Dear Sophie, Your words mean a lot to our company and we are so pleased to hear about your positive experience. Happy Selling!
★★★★★ 5/5
GoogleLV property were very professional and helped me buy my first flat. Both the sales and lettings team were very helpful . Stacey, Arvinn, Andrew, Karan and Ajay were all so helpful and always went the extra mile to help me in search and purchase for my first property. Would highly recommend them to anyone.
Magnus · 21 June 2023
Agent replied · 20 June 2024
Dear Magnus,
Thank you for the kind feedback on the team, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with the service we have provided. Wishing you all the best in the future, and we hope you enjoy your new home!
Kind regards,
(Customer Care Team)
★★★★★ 5/5
GoogleAfter years of dealing with dodgy letting agents and trying to navigate the Birmingham rental market I have nothing but praise for the team at LV.
After deciding to move to the Jewellery Quarter in June this year letting agent Lee helped to guide us seamlessly through the process of letting a stunning apartment, going as far as to answer our queries out of work hours and even using his powers to hold an apartment in an already oversubscribed development while we made arrangements before committing to the let.
I can truly say that Lee went above and beyond and thanks to him and the rest of the team at LV we now couldn't be happier with our living arrangements.
We shall be returning to LV in the future for any jewellery quarter letting (or estate) guidance.
Patrick · 22 June 2018
Agent replied · 20 June 2024
Thank you for your kind words Patrick. 😀 …
★★★★★ 5/5
GoogleHaving used lv over the last 5 years to manage both my apartments in the mailbox, I recently decided to sell them both via this agency. They have been exceptional over the years with never allowing any void periods on either of my properties and always having tenants ready to move in.
Having now sold both properties I can say they not only did they perform and get me an excellent price but they did this whilst managing the expectations of the tenants in both the properties and ensured I didn’t lose any rental. Rav was on point with the sales and Jas has always been available to step in when needed. Superb result! RW
Rebekah · 22 June 2018
Agent replied · 20 June 2024
Thank you Rebekah.
★★★★★ 5/5
GoogleA Fantastic Team, in all aspects at every stage!! Jas thank you for kicking off and your work and leading me through to your team on all aspects of Research, Process, Valuation, and Management (in no particular order, Harry, George and Lee are professional and have an amazing synergy which means things GET DONE), Thank you for making the entire process so simple, easy going and fast. I had direct communication with the whole team, who kept me updated by phone, seamless arrangements made, and amazing advice. I really could not have found a more trusting team . This team goes the extra mile and I would definitely recommend them wholeheartedly. M As An extra note- I set out with a challenge of a week! and within 24-48 hours Mission was accomplished!!!
Meenakshi · 22 June 2018
Agent replied · 20 June 2024
Thank you Meenakshi, we loved your review and it really does mean a lot to the team when they read this type of feedback.
Paul (customer care team)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
