Every review we hold for the Birmingham City Centre office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom a sellers perspective I'm highly impressed with the the service and price achieved by this firm, they not only got me the price I wanted but also delivered on the time frame as promised by Sophie. Slight improvement needed on the sales updates in terms communication whilst the property was under offer but over all an excellent service.
David · 21 June 2020
Agent replied · 20 June 2024
Dear David,
Very grateful for your review, it’s always good to hear what we are doing well and where we can make improvements as a agency. Our unique selling point has always been getting our clients the best price and the time frame is something we are proud of as we are the only agency in the city who guarantee’s this and delivers on it every time.
Thank you,
★★★★★ 5/5
GoogleBeen with this letting agency for five years now, and I can't fault 'em. Always on the ball with issues and the staff are proper helpful. They make renting a doddle, and that's no word of a lie.
Ighnazio · 21 June 2023
Agent replied · 20 June 2024
Dear Ighnazio,
Thank you for being a loyal customer of our letting agency for the past five years. We're thrilled to hear that you've had a positive experience with us. Our team takes pride in being responsive and proactive when it comes to addressing any issues that arise.
We greatly appreciate your kind words about our staff and their helpfulness. Making renting a hassle-free experience is our goal, and we're glad to have achieved that for you. Thank you for your trust and support. We look forward to continuing to provide you with excellent service.
Best regards,
The Letting Agency Team
★★★★★ 5/5
TrustpilotJust want to say thank you again to…
Just want to say thank you again to stacey who has made my experience of finding a house 10 times better than I thought it would be she really is good at her job
Sonia · 30 September 2023
Agent replied · 28 October 2024
Dear Sonia,Thank you for the kind feedback, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Kind regards,
★★★★★ 5/5
GoogleFarleigh and Emma were great.
I would recommend them to anyone.
Thanks guys
Mohammed · 22 June 2019
Agent replied · 20 June 2024
Dear Mohammed,
Thank you for the review.
★★★★★ 5/5
TrustpilotThank you
Thank you LV and thanks to Ellen for all of your hard work throughout the year!
T.C · 22 December 2016
Agent replied · 28 October 2024
Thank you Tony! Look forward to working with yourself in 2017!
★★★★★ 5/5
GoogleIm a London based investor who has used lv for 4 years now and i can honestly say that they are by far the best agent i have worked with. I use agents all over the country and my experience with this firm has been excellent. Not only do they source me the properties / land they also rent and manage my portfolio.
Erdal · 22 June 2017
Agent replied · 20 June 2024
We love working with you also Erdal, thank you for the business.
★★★★★ 5/5
GoogleMy husband and I used LV to arrange for our apartment to be rented for a 12 month period while we were abroad and dealt with the Jewellery Quarter office.
From start to finish we found the service excellent. We were kept informed at all times.
I would not hesitate to recommend lv to anyone looking to let out their property.
Valarie · 22 June 2018
Agent replied · 20 June 2024
Thank you Valarie.
★★★★★ 5/5
YellHighly recommend!
Fantastic service from start to finish, couldn't fault a thing. Jas and the team couldn't do more for us throughout the whole process and they found just what we were looking for. A huge thank you to the whole team at LV Property.
AllyceF · 17 June 2019
★★★★★ 5/5
GoogleStacey of LV property has been excellent. She's engaged, professional and offers accurate market information. Stacey has thus far gone and beyond to deliver a seamless customer experience and I couldn't ask for a better agent to act as a representative.PositiveResponsiveness, Quality, Professionalism, Value
Jaspreet · 25 August 2022
Agent replied · 20 June 2024
Dear Jaspreet,
It's been a pleasure working with you, we are so glad to hear about your experience with us.
Thank you for taking the time out to give us some feedback!
Best wishes,
Jen (Customer Care Team)
★★★★★ 5/5
GoogleI was very pleased with my purchase and the manner in which this transaction was conducted by lv. From showing me around the apartment to making time for me to discuss my requirements, the team were excellent.
I had moved from London so my experience of agents wasn’t the greatest but having dealt with this agency it’s changed my opinion.
Enrico · 22 June 2018
Agent replied · 20 June 2024
Dear Enrico,
Thank you the review, we hope you all the best in your new place.
Paul (Customer Care Team)
★★★★★ 5/5
GoogleLV... WOW.. you are brilliant. You really are just fab. Your staff are
professional, friendly and the assistance I had from start to finish was top notch. I look forward to letting with you and will be highly recommending your. Ty teamPositiveResponsiveness, Quality, Professionalism, Value
Nicky · 21 June 2022
Agent replied · 20 June 2024
Dear Nicky,
Thank you so much for the review, we are grateful for the feedback and wish you all the best in the future.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotAbsolutely fantastic support from…
Absolutely fantastic support from Joshua and Stacey in sorting my issue with property management! I felt as though they listened to my concerns and helped me the best way they could!
Miss · 27 September 2023
Agent replied · 28 October 2024
Dear Vicky,Thank you for the kind feedback on Stacey & Joshua, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.We look forward to working with you in the future.Kind regards,
★★★★★ 3/5
TrustpilotHanded back my money after some hassle
Agreed a fee for a letting and paid it. Then agreed the same fee for a second letting but they didn't tell me they had started to charge VAT in the meantime. So they held on to 20% that wasn't agreed. Took quite a bit of "backwards and forwards" to get it back but eventually did.Prior to this service was good.
Charles · 19 July 2016
Agent replied · 28 October 2024
Thank you for taking the time regarding this review.Notification was attempted regarding VAT charge, as growth to the company it was a must for us to begin charging this.Glad service was good for you and hope needs were met.
★★★★★ 5/5
TrustpilotVery grateful to the team at lv who…
Very grateful to the team at lv who helped sell our property at the asking price. They were the 2nd agent we called out and from the moment we called they have been helpful and professional. Credit to Harry who even came in on a Sunday to carry out a block viewing and Jas who managed to secure the price we needed. We can’t thank you enough and we have recommended you to all our friends and family as promised. 👌🏾
Phillipa · 27 December 2021
★★★★★ 5/5
GoogleI love the expert services Joshua offered. He is very professional with so much expertise .
He is very compassionate and patient. Nice job.
Princess · 21 February 2024
Agent replied · 20 June 2024
Dear Princess,
We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide Joshua with such positive feedback.
Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review.
We wish you all the best in the future.
Kind regards,
Customer Relations Team
★★★★★ 5/5
GoogleGreat service. Joshua and Stacey have been a great help with my first move. Definitely would recommend and would be using again! Thank you both
Alfie · 22 January 2024
Agent replied · 20 June 2024
Dear Alfie,
We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide Joshua and Stacey with such positive feedback.
Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review.
We wish you all the best in the future.
Kind regards,
Customer Relations Team
★★★★★ 5/5
GoogleAfter juggling with multiple letting agents in search of residence for my sons university placement; I stumbled upon a bright red door on Warstone Lane which when opened I was greeted with a warm friendly service from enquiry to key hand over.PositiveResponsiveness, Professionalism
Mista · 21 June 2022
Agent replied · 20 June 2024
Dear Zaf,
We really appreciate you taking the time out to give us some feedback and are super happy to hear of your experience with us, all the best with your son's new home.
Best regards,
Customer Care Team
★★★★★ 5/5
Google2nd time using these agents, and just like the previous time, they've been excellent to work with. As an example, Stacey, one of their staff, always goes the extra mile in order to make sure you always have all the information you need.
Thomas · 21 June 2022
Agent replied · 20 June 2024
Dear Thomas,
Thank you for the kind feedback on Stacey, we really appreciate you taking your time to leave us this review, and I'm thrilled to hear that you were so happy with the service we have provided.
Kind regards,
Andrew
(Customer Care Team)
★★★★★ 5/5
TrustpilotLV Property review
I must say LV PROPERTY are by far the best Estate Agents in the Birmingham area! They take all of your requirement into consideration and found me by far the nicest property I've ever set my eyes on. It is every thing I desired and so much more. No stress at all because of these guys. WHAT A TEAM!!
John · 23 December 2016
Agent replied · 28 October 2024
Great to hear! Thank you so much and glad you didn't have to go through any stress and it was a quick and easy sale :)
★★★★★ 5/5
TrustpilotRecommended!
LV have been managing the letting of my flat for 2 years now, and I can't fault them. They're quick to find good tenants, and handle any repairs professionally.Compared to the agents I was using previously they're an absolute dream!
Simon · 30 September 2022
Agent replied · 28 October 2024
Dear Simon,Thank you so much for your positive feedback and for taking the time to post this review.It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, is the close working relationship between our sales and lettings team which allows us to give the best possible experience to all our highly valued investors such as yourself.Best wishes,Customer Care Team
★★★★★ 1/5
TrustpilotHighly unprofessional agents of LV Property
Not a good experience with LV Property agents. I was interested in a property and booked a viewing with one of the agents and next day got an email from another agent saying that there is no availability for a viewing in that week to which I told her that I already got an appointment confirmation email. She then gave me reason and made me postpone the viewing for next week, (confirmed in the email) and when the day comes I called them to get the instructions to reach the property only to be told by the first agent (who picked the call) that no appointment was booked in our name. I have whole chain of emails from them for two-three weeks regarding this. And on the appointment day we were just 10-15 minutes away from the property and we travelled from a different city. This is highly unprofessional on their part. I don’t know why both their agents were not communicating amongst themselves and were not aware of each other’s appointment if they both were dealing with the same property. Such a waste of time and energy. I dropped the idea of going ahead with them and that property. If they are not organised in managing viewings, I do not trust them with my energy and time in the more rigorous processes involved at the later stages of purchase.
Surabhi · 12 June 2021
★★★★★ 5/5
TrustpilotGreat timely service
Working in a Property Management Company, I work with many agents daily. However, the professional and timely manner in which LV property, namely Harry Field who kept me up to date with all communications, was second to none. By far the highest standard of professionalism and respect for time I have experienced in this industry. Many thanks.
Bal · 8 November 2016
Agent replied · 28 October 2024
Wow, thank you!So kind of you to comment on our timely service.LV Team
★★★★★ 5/5
GoogleLovely staff - Stacey, Joshua & Gemma! Good customer service :) as I came to pick up something on behalf of my friends.
Rhianne · 23 December 2023
Agent replied · 20 June 2024
Dear Rhianne,
We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide Stacey, Joshua and Gemma with such positive feedback.
Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review.
We wish you all the best in the future.
Kind regards,
Customer Relations Team
★★★★★ 5/5
TrustpilotSales and Letting Services
Really smooth and proactive experience with the LV team in both purchasing the property and subsequently letting the property on the market.A very helpful team who were able to move efficiently on all requests. High recommended on all sides.
Sunny · 30 August 2022
Agent replied · 28 October 2024
Dear Sunny, Thank you so much for your positive feedback and for taking the time to post this review.It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, is the close working relationship between our sales and lettings team which allows us to give the best possible experience to all our highly valued investors such as yourself.Best wishes,Ella - Customer Care Team
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